What ProCom Solutions does

ProCom Solutions, Inc. is a privately held US software vendor founded in 1979 and headquartered in Glen Burnie/Berlin, Maryland, that builds integrated point-of-sale and business-management systems for retail and wholesale sales-and-service businesses. The company's "Total Solutions" suite combines a core set of fully interfaced modules — Point of Sale, Order Processing, Accounts Receivable, Inventory Management, Purchasing, Accounts Payable, General Ledger, and Work Order/Warranty Claims — with optional add-ons including a Rental System, Outdoor Power/Lawn and Garden tracking, credit card processing (via Protobase), handheld data capture (Symbol MC3000), electronic faxing (Faximum), and touchpad signature capture. A defining technical characteristic is the depth of vertical integrations: single-keystroke electronic ordering with all five major US hardware cooperatives/distributors (Do it Best, Emery-Waterhouse, Orgill, Ace, TrueValue) and a seamless interface to PartSmart for parts lookup create ecosystem lock-in that competitors have not matched in a single package.

The platform is delivered as on-premise client-server software installed at customer sites, with remote technical support delivered via phone, modem, and screen-sharing tools (DoubleVision by Tridia); ProCom also offers custom Putty clients and proprietary utilities (PCDatapipe, PCAutoattach) for connectivity. The product is positioned primarily for two vertical SMB niches — independent hardware stores and outdoor power equipment dealers — with secondary footprint in beverage distribution, cleaning/janitorial supply, lumber and building materials, and general retail/wholesale.

ProCom operates a direct, sales-led go-to-market model with no disclosed resellers or marketplace listings. Pricing is custom-quoted per business and packaged as multi-year contracts, with revenue generated from upfront licensing and recurring Software Maintenance Agreements covering telephone/modem support, updates, and installations. Sales are driven by the company website (with downloadable demos and presentations), industry trade shows, inbound phone/email inquiries, and unlimited free training at headquarters. The company is independent, founder/management-owned, with no disclosed institutional investors, parent entities, or acquisition activity.

Name

ProCom Solutions

Legal name

ProCom Solutions, Inc.

Website

https://goprocom.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

ProCom Solutions, Inc., founded in 1979 and based in Maryland, sells an integrated point-of-sale and business-management software suite (POS, inventory, AR/AP, GL, work orders, rental) to SMB retailers and wholesalers, with deep vertical specialization in independent hardware stores and outdoor power equipment dealers via electronic-ordering integrations to all major US hardware cooperatives.

Ownership category

akta.pro rank

Headquarters

HQ city

Berlin

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licensing and Maintenance: ProCom generates revenue through software licensing with ongoing Software Maintenance Agreements covering telephone and modem support, updates, and installations. The company provides a warranty period followed by optional ongoing Software Support Services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

ProCom Solutions sells an integrated "Total Solutions" business management software suite for retail and wholesale sales and service businesses. The suite bundles Point of Sale, Accounts Receivable, Inventory Management, Order Processing, Accounts Payable, Purchasing, General Ledger, Work Order/Warranty Claims, and Rental Tracking modules into a single integrated package with automatic inter-module data flow. The company also resells supporting hardware such as Symbol MC3000 handheld data capture terminals and Topaz touchpad signature capture devices, and offers optional companion integrations including credit card processing, laser printing, and electronic faxing.

Product overview

ProCom Solutions provides a unified "Total Solutions" business management software system for retail and wholesale sales and service businesses. The core product is an integrated suite of modules including Point of Sale (POS), Accounts Receivable, Inventory Management, Order Processing, Accounts Payable, Purchasing, General Ledger, and Work Order/Warranty Claims management. These modules share an automatic internal interface providing seamless data flow and up-to-date information across all functions. The system is architected as a single software package where all core modules are fully integrated, with the direct tie-in between AP, GL, and Purchasing modules cited as a key differentiator. Additional specialized capabilities include a Rental System for equipment rental businesses, Outdoor Power/Lawn and Garden sales and repair tracking, and various companion products including credit card processing (via Protobase), laser printing, handheld data capture (Symbol MC3000 Series), electronic faxing (Faximum), and electronic signature capture. The system also offers industry-specific integrations with major hardware distributors (Do it Best, Emery-Waterhouse, Orgill, Ace, TrueValue) for electronic inventory ordering, and a Seamless Interface to PartSmart for outdoor power equipment dealers.

Differentiator

Problem solved

Functional benefit

Products and services

• ProCom Total Solutions Point of Sale (POS) System Comprehensive Point of Sale system for ProCom Total Solutions suite, providing Quick Screen order processing with barcode support, order suspension, automatic promotional and contract pricing, user-defined screen layouts, cash drawer reconciliation, and multiple tax code handling for retail and wholesale customers.
• ProCom Total Solutions Inventory Management System Comprehensive inventory control module within the ProCom Total Solutions suite, supporting LIFO, FIFO, and Average costing methods, serial number tracking, multiple locations, min/max reorder levels, bill of materials for assembly or kits, and integrated electronic ordering to major hardware distributors. Targeted at hardware stores, beverage distributors, cleaning/janitorial distributors, and lumber/building materials suppliers.
• ProCom Total Solutions Work Order and Warranty Claims System Work order and warranty claims module of the ProCom Total Solutions suite that tracks service orders by name, purchase order number, tag number, and customer phone number; includes serial number tracking, technician scheduling, integrated parts cataloging, warranty tracking, and automatic claim form printing with manufacturer invoicing. Built primarily for outdoor power equipment dealers and distributors.
• ProCom Total Solutions Rental Tracking Software Rental tracking module of the ProCom Total Solutions suite for equipment rental businesses, with up to 10 user-defined rental rates, grace periods, add-on charges, holiday scheduling, serial number tracking, revenue and expense history, reservation and scheduling, maintenance tracking through work orders, and ROI reporting.
• PartSmart Seamless Interface Integration Standalone PartSmart parts catalog interface that integrates PartSmart pick lists, costs, and pricing directly into ProCom work orders with a single keystroke; targeted at outdoor power equipment dealers and distributors using PartSmart for parts lookup.
• Symbol MC3000 Series Handheld Computers Portable data terminal hardware supporting order entry, P/O entry, P/O receiving, inventory management, physical inventory counting, and barcode checking over a wireless network for ProCom retail and wholesale customers.
• Touchpad Signature Capture Device High-resolution touchpad hardware for low-volume electronic signature capture on ProCom-generated quotes, work orders, rental orders, and archived invoices.

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core.

• PartSmartcoreTechnology or IntegrationPartSmart is a parts catalog system integrated with ProCom's software through a Seamless Interface feature. A single keystroke brings entire PartSmart pick lists directly into orders with real-time costs and pricing pulled from the ProCom business system. Available for Outdoor Power industry dealers and distributors.
• Protobase (by Southern DataComm)coreTechnology or IntegrationProtobase provides complete credit card authorization software seamlessly interfaced with ProCom's POS software. Supports Visa, MasterCard, American Express, Discover, Diners, Carte Blanche, JCB and private label cards with automatic draft capture. Access to over 80 major card processing networks and 99% of US banks.
• Do it Best Corp.coreTechnology or IntegrationHardware distributor offering electronic ordering integration with ProCom's Inventory Management system for hardware store customers.
• Emery-WaterhousecoreTechnology or IntegrationHardware distributor with electronic ordering integration to ProCom system. Also offers catalog link allowing users to access Emery Online web site information directly from ProCom with one key press.
• Orgill HardwarecoreTechnology or IntegrationHardware distributor offering electronic ordering integration with ProCom's Inventory Management system for hardware store customers.
• Ace HardwarecoreTechnology or IntegrationHardware distributor offering electronic ordering integration with ProCom's Inventory Management system for hardware store customers.
• TrueValue HardwarecoreTechnology or IntegrationHardware distributor offering electronic ordering integration with ProCom's Inventory Management system for hardware store customers.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ProComSolutions

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ProCom Solutions