Profi Office
Profi Office is a Swiss call center and customer experience outsourcing provider serving 250+ clients across 70+ industries with 180-200+ employees handling 4+ million interactions per year in German, French, Italian, and English. Founded in 1988, the company operates three locations in Switzerland and added a PE sponsor in 2026.
- Company typePrivate
- Founded1988
- HeadquartersWohlen, Switzerland
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Profi Office does
Profi Office is a Swiss call center and customer experience outsourcing provider headquartered in Wohlen AG, Switzerland, founded in 1988 by Conny Vonlanthen. The company operates three locations across Switzerland (Wohlen, Biel/Bienne, Wettingen) and serves 250+ customers across 70+ industries, including enterprise clients such as Ringier, Leo Pharma, Swiss Bankers, Concordia, and Visana. With a workforce of 180-200+ employees handling 4+ million customer interactions per year, Profi Office provides both inbound services (customer service, helpdesk, order processing) and outbound services (telemarketing, lead generation, sales campaigns) in German, French, Italian, and English.
The company's underlying technology stack is built on a combination of Odoo (open-source ERP), AG-VIP database software, and a proprietary suite branded as the "x-series" products, which includes xContact, xOnline, xLead, xFulfillment, xProduction, xRelation, xGateway, and xSatisfaction. These tools integrate CRM, order management, telephony routing, and quality management into a single operational environment. The company also co-founded EBS Event + Business Services GmbH in 2020 as a joint venture with hpms, extending its service portfolio beyond traditional call center operations.
Profi Office's business model is predominantly B2B service-based outsourcing, with revenue generated on a per-interaction or per-FTE basis across inbound and outbound campaigns for enterprise and mid-market clients. The company is Swiss-domiciled, which positions it favorably for regulated-sector clients whose customer data must remain in Switzerland. In January 2026, Profi Office received a majority investment from SPEEEX, transitioning the company from a purely family-owned structure to a PE-backed platform with a stated objective of creating a sustainable basis for growth.
Profi Office firmographics
Firmographics- Name
- Profi Office
- Legal name
- Profi Office GmbH
- Website
- https://profioffice.ch
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Profi Office is a Swiss call center and customer experience outsourcing provider serving 250+ clients across 70+ industries with 180-200+ employees handling 4+ million interactions per year in German, French, Italian, and English. Founded in 1988, the company operates three locations in Switzerland and added a PE sponsor in 2026.
- Ownership category
- akta.pro rank
Profi Office industry classification
Industry- Product category
- Call Center / Contact Center Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Customer Service, Support & Contact Center CRM (HDAEAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where Profi Office is headquartered
LocationHeadquarters
- HQ city
- Wohlen
- HQ country
- Switzerland
- HQ region
- Europe
Offices3 records
Markets served
Profi Office business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Call Center / Contact Center Services: B2B professional services revenue generated through inbound customer service, outbound telemarketing, lead generation, and campaign management. Services are delivered across multiple channels including phone, email, chat, and traditional mail. Pricing appears to be based on service scope and volume.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | B2B professional services engagement - pricing individually negotiated based on scope, volume, and service requirements |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Profi Office product offering
Product offeringCore offering
Profi Office is a Swiss call center and customer experience company that delivers outsourced inbound customer service (helpline, order processing, complaint management, email/chat support) and outbound telemarketing services (new customer acquisition, retention campaigns, direct sales, cross-selling). Operations span phone, email, chat, and mail channels, supported by proprietary CRM and contact center management tools branded with the x-prefix (xContact, xOnline, xLead, xFulfillment) and specialized offerings including pdc Automotive CRM, digital ticketing (GIMS), and event management software.
Product overview
Profi Office is a Swiss call center and customer experience company founded over 35 years ago, offering a comprehensive portfolio of inbound and outbound telemarketing services. The core offering includes customer service, helpdesk, order services, and outbound services for new customer acquisition, retention, and sales. The product portfolio includes proprietary tools branded with the 'x' prefix (xContact, xOnline, xLead, xFulfillment, xProduction, xRelation, xGateway, xSatisfaction) for contact center management, web CRM, lead capture, campaign management, and customer satisfaction measurement. Additionally, specialized solutions include pdc Automotive CRM services for the automotive industry, digital ticketing services (GIMS), event management tools (xEvent2), and wallet technology for digital tickets and membership cards. The company operates across three locations in Switzerland and processes over 4 million activities annually across phone, email, chat, and mail channels.
Differentiator
Problem solved
Functional benefit
Products and services
- Inbound Services Outsourced inbound customer service for B2B clients, including helpline and support, telephone order service, overflow and peak-load handling, complaint management, and email, back-office, and chat support. Available in Swiss German, French, Italian, and English and aimed at companies needing professional first-point-of-contact resolution.
- Outbound Services Outbound telemarketing services for B2B clients covering new customer acquisition, retention campaigns, direct sales, cross-selling and upselling, follow-up campaigns, and address qualification to optimize marketing and sales effectiveness.
- pdc Automotive CRM + Marketing Services Specialized automotive CRM and marketing services covering data, lead, customer, and satisfaction management with tool support across the entire automotive CRM process, aimed at automotive dealers, importers, and OEMs.
- pdc Digital Ticketing (GIMS) End-to-end eTicket production and invitation management service for automotive events, including the Geneva International Motor Show (GIMS), with wallet and print@home ticket options and exclusive partnership handling of invitation processes.
- pdc Wallet Technology Digital wallet solution built on the Passcreator platform for eTickets at events, member cards, customer cards, coupons, and entry tickets, including personalization and remote update capabilities for workflow automation.
- xEvent2 (pdc Event Manager) Digital event and participant management software supporting guest management, ticket handling, and event organization, including hospitality-package guest management systems used by event organizers and automotive event hosts.
Quantifiable outcome
- 4+ million customer interactions per year across multiple channels
- +1 more outcomes
Companies that use Profi Office
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles2 records
Profi Office technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Profi Office partnerships and signals
Strategic signalScale indicators7 records
Recent moves5 records
Expansion highlights5 records
Profi Office competitors and assessment
Company assessmentBroad incumbents
- Comdata Group: European-headquartered BPO and customer-experience provider with operations across multiple countries. Direct competitive overlap with Profi Office's customer service and telemarketing offerings for enterprise clients.
- Teleperformance: Global leader in outsourced customer experience management with deep European footprint. Competes with Profi Office for enterprise BPO contracts but at vastly greater scale and with offshore delivery capabilities Profi Office does not offer.
- Capita: UK-based large-scale BPO and customer-experience provider with international delivery. Overlaps with Profi Office on customer-service outsourcing and telemarketing but at much greater scale.
- Concentrix: Large global CX/BPO provider with strong European presence. Competes for enterprise customer-service and telemarketing mandates but operates at a fundamentally different scale and geographic breadth.
- Arvato (Bertelsmann): German-headquartered BPO/CX services arm of Bertelsmann with broad DACH operations. Direct overlap with Profi Office on inbound customer service and telemarketing within the German-speaking market.
- TTEC: Global CX/BPO and digital customer-engagement provider with European delivery centers. Competes for enterprise contact-center outsourcing work alongside Profi Office.
- Transcom: Global CX/BPO with significant European operations offering inbound customer support, sales, and technical support. Direct overlap with Profi Office's service lines but operates across 30+ countries.
- Foundever (formerly Sitel / Webhelp): Global CX/BPO formed from the merger of Sitel and Webhelp, with major European operations. Overlaps with Profi Office on inbound customer service and outbound sales but serves multinational enterprise clients.
Direct peers
- Competence Call Center: Berlin-headquartered BPO providing inbound customer service, outbound telemarketing, and back-office support across the DACH region. Closely comparable in size, B2B focus, and multi-channel service portfolio to Profi Office.
Emerging players
- Cognigy: Düsseldorf-based AI-driven conversational automation platform for customer service. Not a direct labor-based BPO but a structural threat to Profi Office's voice-centric model as enterprise buyers shift toward AI deflection and automation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Profi Office social profiles
Digital presenceProfi Office financial estimates
Financial estimateRevenue estimate
Valuation estimate
Profi Office leadership team
Management profileNumber of profiles
Profiles7 records
Profi Office subsidiaries and ownership
Company hierarchySubsidiaries1 record
Profi Office funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Profi Office M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Profi Office
What does Profi Office do?
Profi Office is a Swiss call center and customer experience company that delivers outsourced inbound customer service (helpline, order processing, complaint management, email/chat support) and outbound telemarketing services (new customer acquisition, retention campaigns, direct sales, cross-selling). Operations span phone, email, chat, and mail channels, supported by proprietary CRM and contact center management tools branded with the x-prefix (xContact, xOnline, xLead, xFulfillment) and specialized offerings including pdc Automotive CRM, digital ticketing (GIMS), and event management software.
Is Profi Office a public or private company?
Profi Office is a private company. It is classified as private equity controlled and is currently operating.
When was Profi Office founded?
Profi Office was founded in 1988. It employs 51 to 100 people.
Where is Profi Office based?
Profi Office is headquartered in Wohlen, Switzerland, in the Europe region.
How does Profi Office make money?
One revenue line is on record: call Center / Contact Center Services.
Who are Profi Office's main competitors?
Broad incumbents on record are Comdata Group, Teleperformance, Capita, Concentrix, Arvato (Bertelsmann), TTEC, Transcom and Foundever (formerly Sitel / Webhelp). Competence Call Center is listed as a direct peer. Cognigy is listed as an emerging player.
Does Profi Office have an API?
No public API is recorded for Profi Office.
What industry is Profi Office in?
Profi Office's product category is Call Center / Contact Center Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of HDAEAFAC, Customer Service, Support & Contact Center CRM. Its NAICS code is 56142.