What BMG Services does

BMG Services (legal name: Compañía de Reparaciones y Asistencia para Productos Blanco, Marrón y Gris, S.L.) is a privately held Spanish specialist assistance company headquartered in Madrid that operates exclusively in two adjacent claim categories: electrical damage warranties and vitroceramic glass breakage claims, primarily for insurance companies, bancassurance providers, manufacturers, utilities/facilities companies, and retail distributors. Within these domains the company delivers an end-to-end managed service covering documentary verification, in-situ technician verification, repair, replacement, and recovery management, underpinned by a national technician network across Spain, logistics centers in Madrid and Cádiz, an internal procurement department, and proprietary web platforms for claims processing, real-time valuation, online self-declaration, and customer-facing replacement selection via the Vitroweb integration.

The business model blends managed services (claims management on behalf of insurers, typically fee-per-claim), professional services / BPO (contact center and after-sales outsourcing for manufacturers and distributors), and recurring revenue streams (warranty extensions and insurance products sold through manufacturer and distributor channels). Reported customer outcomes include 27% average savings per claim through documentary verification and 37% savings when BMG also intervenes in repair solutions. Beyond core claims work, the company sells value-added modules (S.O.S Electro Line, emergency technician dispatch under 3 hours, energy certificates, technical network audits) and supplies installation and after-sales services to distribution and utility clients. Named enterprise customers include Seguros Lagun Aro, Plus Ultra (Grupo Catalana Occidente), and ENDESA Distribución Eléctrica.

The company is small (11-50 employees), privately held with no disclosed funding rounds or institutional investors, and has signaled international ambition via a French-language website targeting bancassurance clients, although dated public material and the absence of recent disclosures limit visibility into current scale. Technology is web-platform based without any documented AI/ML components, public APIs, or disclosed data flywheel mechanics.

Name

BMG Services

Legal name

COMPAÑÍA DE REPARACIONES Y ASISTENCIA PARA PRODUCTOS BLANCO, MARRÓN Y GRIS, S.L.

Website

https://bmgservices.es

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

BMG Services is a Madrid-based specialist assistance company that manages electrical damage warranties and vitroceramic glass breakage claims end-to-end for Spanish insurance companies, manufacturers, utilities, and distributors, using a national technician network and proprietary claims platforms.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Professional, Scientific, and Technical Services (54)

akta.pro primary industry

Commercial Equipment & Machinery Breakdown / Equipment Protection Plans (FSAJALAJ)

Keywords

• Claims management services
• Electrical damage warranty
• Vitroceramic breakage claims
• After-sales outsourcing
• Technician network services

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Insurance Claims Management Services: BMG Services provides claims management for electrical damage and vitroceramic breakage to insurance companies, operating as a specialist external provider that handles verification, repair, replacement, and recovery services.
2. Contact Center and After-Sales Outsourcing: Outsourcing services for customer contact centers and post-sale support for manufacturers, providing dedicated teams that reduce costs while maintaining quality ratios.
3. Warranty Extensions and Insurance Products: Extended warranty and insurance products offered to end customers, providing manufacturers and distributors with recurring additional revenue streams.
4. Utility and Facilities Services: Technical services including repair, installation, and air conditioning installation for energy utility companies.
5. Distribution Installation and Repair Services: Installation services for retail products sold in-store and post-sale technical support for distributors.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

BMG Services is a specialist assistance company that manages electrical damage and vitroceramic glass breakage warranty claims for insurance companies and bancassurance providers, providing analytical processing, in-situ verification, repair, replacement, and recovery services. Beyond core claims management, it offers contact center and after-sales outsourcing for manufacturers, technical installation and repair services for utilities/facilities and distributors, and warranty extension products that generate recurring revenue for its B2B clients.

Product overview

BMG Services is an assistance company specializing in service solutions for the insurance, bancassurance, manufacturing, utilities/facilities, and distribution sectors. The company operates exclusively in electrical damage warranty management and glass ceramic vitroceramic breakage claims, supplemented by value-added technology assistance services, contact center and after-sales service outsourcing, and technical network auditing. The core offering consists of two specialist claim management services (Electrical Damage Warranty and Glass Ceramic Breakage), which share infrastructure including nationwide technician networks, a proprietary purchasing department for replacement parts, and centralized platform-based claims processing. Value-added services (S.O.S. Electro Line, emergency technician dispatch, energy certificates) are offered as complementary modules to enhance customer experience with insurance partners. BPO services for manufacturers and distributors include contact center outsourcing, after-sales service outsourcing, warranty extensions, and appliance installation/repair services.

Differentiator

Problem solved

Functional benefit

Products and services

• Electrical Damage Warranty Management (Gestión de la garantía de daños eléctricos) Comprehensive electrical damage warranty management service for insurance companies, including analytical processing, in-situ verification, repair, new-for-old replacement, and recovery management. Operates as a specialist provider exclusively dedicated to electrical damage claims.
• Glass Ceramic Vitroceramic Breakage Claim Management (Gestión de siniestros de roturas de cristales de vitrocerámica) Dedicated solution for managing vitroceramic glass breakage claims, oriented toward cost and closing-time control. Includes info-diagnosis service, glass replacement repair, and new appliance replacement with access to the 'vitroweb' platform for selecting similar-specification appliances.
• S.O.S Electro Line (Línea S.O.S Electro) Technology assistance line including IT and technological support, centralized 900-number access to official technical services (SAT), budget verification service for private repairs, and a 'technological handyman' service offered to insurance customers.
• Emergency Technician Service (Servicio de urgencia) Priority service dispatching a home appliance technician to the customer's location in under 3 hours, offered to insurance partners as a customer-experience enhancement.
• Energy Certificate Management (Certificado Energético) Management and processing of energy efficiency certificates for insured clients who want to rent or sell their property, offered as a complementary value-added service.
• Technical Network Audits (Auditorías de redes técnicas) Control and evaluation of external technical networks through rigorous evaluation protocols, enabling clients to assess third-party technical service providers.
• Contact Center Outsourcing (Externalización de Contact Center) Outsourcing of contact center services for manufacturers, structured toward cost reduction and customer service quality through dedicated and exclusive teams.
• After-sales Service Outsourcing (Externalización de servicio posventa) Outsourcing of warranty and out-of-warranty repair services for manufacturers through nationally distributed technician networks, available as local support or as nationwide management.
• Warranty Extensions and Insurance (Extensiones de garantía y seguros) Warranty extension and insurance services that offer end customers differentiated value propositions while generating recurring additional revenue for manufacturers and distributors.
• Air Conditioning Installation Service (Servicio de instalación de aire acondicionado) Installation services within the appliance ranges managed by BMG Services, offered to energy utility companies as complementary services to their core business.
• Installation and After-sales Repair Service for Distributors (Servicio de instalación y reparación posventa) Highly qualified technical after-sales service for installation, repair, and maintenance of all white goods, brown goods, and grey goods products, offered to retail distributors alongside product sales.

Quantifiable outcome

• 27% average savings per claim for insurance clients
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered core and minor.

• ENDESA Distribución EléctricacoreStrategic or Co-development PartnerENDESA Distribución Eléctrica participates in BMG Services-organized industry events on electrical damage recovery, contributing to the determination of responsibility for electrical damage claims. Representatives include Francesc Mejías (claims manager) and Ana Gavín (legal counsel).
• Seguros Lagun ArocoreStrategic or Co-development PartnerSeguros Lagun Aro collaborates with BMG Services on optimizing the recovery process for electrical damage claims to achieve greater economic return. Representative Bernard de la Ossa speaks at BMG-organized industry events.
• Plus Ultra (Grupo Catalana Occidente)coreStrategic or Co-development PartnerPlus Ultra, part of Grupo Catalana Occidente, works with BMG Services on addressing judicial proceedings for electrical damage claims once amicable resolution is exhausted. Representative Cristina Nistal participates in BMG-organized events.
• López y Galles AbogadosminorStrategic or Co-development PartnerLaw firm providing expertise on data protection implications (LOPD) in applying new technologies to electrical damage recovery processes.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Assurant: Global provider of extended warranty, device protection and connected-living products for retailers, manufacturers and carriers. Operates in the same extended-warranty and connected-protection category as BMG but at far greater scale.
• Crawford & Company: Global claims management and adjusting firm offering property, casualty and specialty claims services. Comparable to BMG in delivering outsourced claims administration to insurance carriers, though at vastly larger scale and breadth.
• Mitchell International: Provider of claims technology, workflow and management solutions for property/casualty insurers. Adjacent peer sharing BMG's emphasis on technology-enabled claims processing and adjuster productivity tools.
• Sedgwick: One of the world's largest claims management and loss-adjusting firms, serving property/casualty insurers across multiple lines including equipment and household claims — overlapping with BMG's electrical-damage warranty management value proposition.

Emerging players

• ServicePower: Field service management software provider for outsourced service networks — comparable to the platform layer BMG uses to coordinate its national technician network and replacement logistics.

Direct peers

• Asurion: Leading provider of device protection and extended warranty programs for consumer electronics and appliances. Closely comparable to BMG in offering warranty extension products and post-sale support to manufacturers, retailers and end customers.
• Domestic & General: Specialist appliance and home entertainment warranty administrator serving insurers, retailers and utilities across Europe. Comparable to BMG in administering household equipment warranties with national technician networks.
• HomeServe: Home emergency, repair and appliance warranty provider operating across multiple geographies with technician networks — a direct functional analogue to BMG's national technician model for home equipment warranties.
• SquareTrade (Allstate Protection Plans): Specialist in extended warranty and appliance/electronics protection plans sold through retailers and carriers. Directly comparable to BMG's warranty extension and vitroceramic/electrical damage replacement offering for end customers.

Regional players

• Serviall: Spain-based home appliance warranty, repair and post-sales service provider serving retailers, manufacturers and insurers. Regional peer with overlapping customer segments and technician-network model in the Spanish market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pages/BMG-Services/357717714250440
• LinkedInlinkedin.com/company/2506781?trk=tyah
• Xx.com/BMGServices

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BMG Services