What Flood Restoration Australia does

Flood Restoration Australia (FRA) is a privately-held, family-owned emergency property restoration company headquartered in Braeside, Victoria, with an additional office in Prospect, Tasmania, operating 24/7/365 across all Australian states and territories. Founded in 2013, the firm delivers a 13-plus-line service portfolio spanning water and flood damage restoration, fire and smoke remediation, mould remediation, trauma and crime scene clean-up, meth lab recovery, mechanical restoration, technology and content restoration, desiccant dehumidification, cryogenic cleaning, meth testing, and pressure washing. Restoration work is executed by IICRC-certified technicians using industry-standard and proprietary equipment including a mobile drying unit known as 'The Dragon', cryogenic/dry-ice blasting systems, thermal imaging and moisture mapping diagnostics, truck-mounted water extraction, sub-zero-rated portable diesel heaters, and a push-pull airflow drying technique demonstrated to avoid six-figure structural replacement costs.

FRA monetises through quote-based per-project professional services fees billed primarily to insurance professionals, property managers, and builders, with a secondary direct-to-consumer emergency-call motion via the 1300 667 692 hotline and a website quote request form. Persona-specific landing pages support B2B intake from insurance professionals and property managers, while the company forgoes a building/reconstruction division to position itself as a complementary handover partner for builder-led reinstatement works. A separate equipment-rental platform, FRAHIRE (frahire.com.au), broadens the revenue model into transactional managed services. Pricing is custom and not publicly published, with quotes delivered within 24 hours; payments are accepted via Stripe-processed card payments against issued invoices.

The firm holds IICRC firm accreditation, CM3 prequalified contractor status, and Restoration Industry Australia (RIA) membership, qualifying it for institutional, commercial, and government work. Customer evidence centres on emergency residential and education-sector losses (Victorian Preparatory College, an NSW college basketball court saved from A$70K–A$150K replacement, a Mt. Hotham ski chalet restored in sub-zero conditions, and a Queensland residential mould remediation), supplemented by Google-verified customer testimonials. Operations are structured around a National Operations Manager overseeing nationwide daily operations, state-level P&L accountability, and a customer-segment-specialised GTM spanning direct consumer, insurance channel, property management, and builder partnership motions.

Name

Flood Restoration Australia

Legal name

Flood Restoration Australia

Website

https://floodrestorationaustralia.com.au

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Flood Restoration Australia is a family-owned emergency restoration provider operating 24/7 across Australia. It delivers water, fire, mould, and specialised remediation services to homeowners, insurance professionals, property managers, and builders via IICRC-certified field technicians.

Ownership category

akta.pro rank

Product category

Disaster Restoration Services

NAICS

Remediation Services (562910), Remediation Services (56291), Remediation and Other Waste Management Services (5629), Hazardous Waste Collection (562112)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI)

akta.pro secondary industries

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA), Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ), Water/Flood Damage Fabric Restoration (HSAJAKAC)

Keywords

• Water damage restoration
• Fire damage restoration
• Mould remediation services
• Trauma cleanup services
• Flood restoration services

Headquarters

HQ city

Braeside

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Emergency Restoration Services: FRA generates revenue through professional restoration services billed on a per-project basis. Pricing is quote-based. Services span water damage restoration, fire damage restoration, mould remediation, trauma/crime scene clean-up, meth lab remediation, mechanical restoration, technology restoration, content restoration, cryogenic cleaning, pressure washing, and desiccant dehumidification. Revenue is primarily driven by emergency call-outs, insurance claims coordination, and ongoing property maintenance contracts with insurers, property managers, and builders.
2. Equipment Rental and Hire: FRA operates a equipment hire platform (FRAHIRE at frahire.com.au) for drying and remediation equipment, generating additional service revenue.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Flood Restoration Australia (FRA) provides emergency property damage remediation and restoration services across Australia. Its core offering covers water and flood damage restoration, fire and smoke damage restoration, mould remediation, trauma and crime scene clean-up, clandestine meth lab recovery, mechanical and technology restoration, content restoration, and ancillary specialised services such as desiccant dehumidification, cryogenic cleaning, meth testing, and pressure washing. Services are delivered 24/7 by IICRC-certified technicians dispatched nationwide, with insurance claim coordination and project reporting included.

Product overview

Flood Restoration Australia (FRA) is a family-owned disaster restoration services company offering a comprehensive portfolio of emergency remediation services across Australia. The core offering consists of disaster recovery services including Water Damage Restoration, Fire Damage Restoration, Mould Remediation, and Trauma and Crime Scene Remediation. These are supported by specialized services such as Meth and Clandestine Drug Lab Recovery, Mechanical Restoration, Technology Restoration, Content Restoration, Desiccant Dehumidification, Cryogenic Remediation, Methamphetamine Testing, and Pressure Washing. FRAHIRE provides equipment rental capabilities. Together, these services enable FRA to deliver end-to-end property restoration from emergency response through to full remediation and restoration for both residential and commercial clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Emergency water extraction, structural drying, dehumidification, and repair for properties affected by flooding, burst pipes, leaks, or water intrusion events. Delivered by IICRC-certified technicians for residential and commercial customers.
• Fire Damage Restoration Comprehensive fire remediation including smoke and soot removal, structural repair, debris removal, and content restoration for residential and commercial properties affected by fire.
• Mould Remediation Professional mould inspection, containment, removal, and prevention using specialised equipment and environmentally responsible solutions for residential and commercial properties.
• Trauma and Crime Scene Remediation Discreet biohazard removal, decontamination, sanitisation, and restoration for trauma and crime scenes.
• Meth and Clandestine Drug Lab Recovery Detection, containment, decontamination, and restoration of properties contaminated by methamphetamine production or use, including post-remediation testing and clearance.
• Methamphetamine Testing Expert meth residue detection and quantification using advanced technology and IICRC-certified technicians to confirm property safety for owners, buyers, and insurers.
• Mechanical Restoration Restoration of mechanical machinery and equipment to pre-loss condition, including decontamination of circuit boards and bearings to prevent corrosion and extend equipment life.
• Technology Restoration Recovery and restoration of electronic devices including computer hardware, electronics, TVs, and media equipment to minimise downtime and maximise cost-efficiency.
• Content Restoration Restoration of soft goods, furniture, books, photo albums, bedding, and draperies affected by water, fire, or mould damage.
• Desiccant Dehumidification Regenerative drying process using desiccant technology to efficiently extract moisture from air and environments, including bound and trapped water in structures. Used to preserve equipment and structures in challenging conditions.
• Cryogenic Remediation Surface restoration method using extreme cold to lift and eradicate contaminants without harsh chemicals and no harmful by-products; applicable from delicate electronics to industrial machinery.
• Pressure Washing Industrial high-pressure cleaning of driveways, render, bricks, pavers, decking, fences, and roofs using state-of-the-art equipment.
• FRAHIRE Equipment Rental Equipment rental platform for hiring professional restoration and drying equipment, enabling customers to conduct their own remediation work.

Quantifiable outcome

• Restored a basketball court structure without replacement, saving an estimated $70,000 to $150,000 in replacement costs
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• IICRC (Institute of Inspection, Cleaning and Restoration Certification)coreStrategic or Co-development PartnerFRA is IICRC-accredited and all technicians are IICRC-certified. The IICRC sets global restoration standards and provides training and certification programs. FRA leverages IICRC standards, training, and certification to ensure compliance with industry best practices. The IICRC Global Locator is referenced as a tool for verifying certified firms.
• CM3coreOthersFRA is a CM3 prequalified contractor, meeting the prequalification requirements for contractor engagement on projects requiring CM3 health and safety, financial, and technical capability verification.
• Restoration Industry Australia (RIA)coreStrategic or Co-development PartnerFRA is a member of the Restoration Industry Australia (RIA), the peak industry body representing the restoration sector in Australia. RIA membership supports industry standards, networking, and professional development.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Polygon Group: European-headquartered specialist in water, fire, and mould damage restoration operating globally; directly comparable technology stack (desiccant dehumidification, moisture mapping) and insurance-channel focus.
• Steamatic Australia: Specialist restoration and cleaning provider with Australian operations offering water damage restoration, content restoration, and dehumidification services comparable to FRA's offerings.
• ServiceMaster Restore Australia: Major restoration franchise network with Australian outlets providing water, fire, and mould remediation services to residential and commercial customers nationwide.
• Paul Davis Restoration Australia: Restoration franchise operating across Australia offering emergency water damage, fire, and mould response with insurance-channel workflows similar to FRA's.
• Cotton Global Disaster Response: Full-service restoration and disaster response firm serving commercial and residential clients with similar water, fire, mould, and large-loss capabilities to FRA.
• BMS Cat: Large US-based catastrophe restoration firm handling national-scale water, fire, and mould losses for insurance carriers; comparable in specialized equipment and large-loss project model.
• Servpro Australia: Large US-headquartered restoration franchise network with emerging Australian presence, delivering water, fire, and mould restoration for residential and commercial clients.
• BELFOR Australia: Global leader in disaster recovery and property restoration with Australian operations offering water, fire, and mould remediation comparable to FRA's core service portfolio.

Broad incumbents

• Spotless Group: Large Australian facility services conglomerate with restoration and remediation capabilities as part of a broader facilities management portfolio, relevant as an incumbent channel competitor.
• ISS A/S Australia: Global facility services provider with Australian operations touching commercial property restoration, cleaning, and remediation as part of a wider outsourced services suite.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/flood-restoration-australia

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Flood Restoration Australia