vHelp

What vHelp does

vHelp, operated by VeeLoop Limited, is a UK-based payment platform that enables charities and clinical trial teams to reimburse volunteers and participants directly to their bank accounts within 24 hours. The company serves three primary customer segments: UK charities and nonprofits managing volunteer workforces, clinical trial sponsors, CROs and sites conducting MHRA-regulated research, and market research organizations paying respondents and panelists. The platform replaces manual expense processes — spreadsheets, email chains, BACS batch runs, and prepaid card schemes — with digital claims, one-click approvals, and exportable audit trails. Disclosed deployments include NeuroClin, The Felix Project, Youth Leads, Bradford Museums and Galleries, Age UK Westminster, Switchboard, Community Action Network (Dorset) and Halton & St Helens Voluntary and Community Action.

The product architecture comprises three core SKUs (vHelp Expenses, vHelp for Clinical Trials, vHelp for Market Research) built on a unified platform, with add-on modules including vHelp Teams (multi-user access and approval workflows, launched 2023), vHelp Shopping (launched 2024), and a forthcoming Gift Aid feature. Core technical differentiators include GDPR-native design with UK data sovereignty (ICO registration ZA257303), ALCOA++ compliant audit trails, and alignment with the April 2026 UK clinical trial regulations including 25-year record retention mandates. Reported customer outcomes include 85% reduction in expense admin, 88% reduction in per-claim processing time (45 minutes to 5 minutes at HSHVCA), and 100% of approved funds reaching recipients with no participant-facing fees.

The company generates revenue through a hybrid model combining transaction-based fees (£1.20 per payment for charities, £1.40 for standard tier including CROs and sponsors, plus 1.5%-2.5% depending on how the customer funds its vHelp account) with a monthly platform subscription sized to organisation volume. Go-to-market is sales-led, with website self-registration and "Request a demo" CTAs complemented by case-study driven referrals. No external funding rounds, investors, or acquisition history are disclosed, and headcount sits at 1-10 employees, indicating founder-financed organic growth.

Name

vHelp

Legal name

VeeLoop Limited

Website

https://vhelp.co.uk

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

vHelp (VeeLoop Limited) is a UK-based payment platform enabling charities, clinical trial sponsors/CROs/sites, and market research organizations to reimburse volunteers and participants directly to bank accounts within 24 hours, with GDPR-native compliance and UK data sovereignty.

Ownership category

akta.pro rank

Product category

Volunteer Expense and Clinical Trial Payment Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Patient Billing, Statements & Payment Processing (HLACACAG)

Keywords

• Volunteer expense management
• Clinical trial payments
• Direct-to-bank reimbursement
• Participant stipend platform
• UK GDPR payment software

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Transaction Fees: Per-transaction fees charged to organisations for each payment processed. From £1.20 per payment for charities, £1.40 for standard (CROs, sponsors, trial sites).
2. Percentage Fees: Percentage fee applied to the value of payments being processed. Ranges from 1.5% to 2.5% based on how organisations fund their vHelp account.
3. Platform Subscription: Monthly platform fee based on organisation size, payment volume, and number of users. Sized to fit the customer's situation. Small charities receive significantly reduced fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

vHelp is a UK-based payment platform that enables charities, clinical trial sponsors/CROs/sites, and market research organisations to reimburse volunteers and participants directly into their bank accounts within 24 hours. The platform replaces spreadsheets, email chains, BACS batch runs and prepaid cards with digital expense claims, one-click approvals, full audit trails and GDPR-native UK data handling aligned with April 2026 UK clinical trial regulations.

Product overview

vHelp is a unified UK-based payment platform offering three core products: vHelp Expenses for volunteer reimbursement, vHelp for Clinical Trials for participant stipends and expenses, and vHelp for Market Research for one-off incentive payments. The platform is built on a single architecture with add-on modules including vHelp Teams (multi-user access and approval workflows) and a forthcoming Gift Aid feature. All products share core capabilities: direct-to-bank payments within 24 hours, full digital audit trails, GDPR-native UK data handling, and one-click approval workflows. Organisations register via dedicated onboarding flows, volunteers submit claims through a mobile app or web dashboard, and funds transfer directly to recipients' bank accounts.

Differentiator

Problem solved

Functional benefit

Products and services

• vHelp Expenses UK-based payment platform that reimburses volunteer expenses directly to bank accounts within 24 hours for charities, voluntary organisations and nonprofits. Replaces spreadsheets, email chains and BACS batch runs with digital claims, one-click approvals and automated audit trails, reducing expense admin by 85%.
• vHelp Shopping Enables volunteers to be reimbursed for shopping expenses for vulnerable people they purchase and deliver to. Provides a full audit trail of all purchases for charity finance teams and regulators.
• vHelp for Clinical Trials Payment platform for paying clinical trial participant stipends and expenses for pharmaceutical sponsors, CROs and trial sites. GDPR-native with UK data sovereignty and ALCOA++ compliant audit trails aligned with April 2026 UK clinical trial regulations.
• vHelp for Market Research One-off and incentive payment platform for paying market research respondents, focus group participants and guest speaker expenses direct to bank in 24 hours, with full audit trail and GDPR-native UK data handling.

Quantifiable outcome

• 85% reduction in expense admin time
• +6 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Volgistics: Volunteer management platform widely used by US nonprofits and charities. Adjacent vertical to vHelp's charity proposition but does not natively handle direct-to-bank expense payments.
• Better Impact: Volunteer management software for nonprofits that includes some scheduling and reporting. Comparable as a vertical SaaS for volunteer programmes but does not focus on expense reimbursement.

Direct peers

• Greenphire: US-based market leader in clinical trial participant payment and reimbursement technology (ClinCard and eClinicalGPS). Directly comparable product for paying stipends and expenses to trial participants, though vHelp differentiates on UK data sovereignty and direct-to-bank rails.
• Clincard: Long-established prepaid card programme for clinical trial participant payments, widely used by CROs and sponsors. vHelp positions itself explicitly against prepaid card incumbents on compliance, fees and activation friction.

Others

• Yapily: UK open banking API platform enabling bank-to-bank payments and data access. An enabling infrastructure peer that could underpin vHelp's direct-to-bank reimbursement flows.
• Modulr: UK payment infrastructure provider (Payments-as-a-Service) used by fintechs and SaaS companies to embed account-to-account payments. Relevant as potential infrastructure partner powering vHelp's direct-to-bank rails.

Broad incumbents

• Soldo: UK- and Italy-based business payments and expense management platform with prepaid cards and approval workflows. Comparable on expense reimbursement and audit, with stronger card-based infrastructure.
• Spendesk: European spend management platform combining cards, approvals and reimbursements. Overlaps with vHelp on receipt capture, approvals and audit trails but at a broader corporate expense positioning.
• Pleo: European business expense management platform with company cards and reimbursement workflows. A broader incumbent in the corporate expense category that could plausibly extend into regulated non-payroll payments for UK buyers.

Regional players

• Charitylog: UK-based charity management software covering casework, volunteering and service delivery. Comparable customer base to vHelp's charity vertical and a potential referral or integration partner.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/vhelp
• Xx.com/vhelp1

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about vHelp