RG Henderson
RGH Henderson is a Canadian commercial kitchen equipment repair, maintenance, and OEM parts provider serving foodservice operators across Ontario since 1896. Operating under Heritage Foodservice Group Canada, it delivers 24/7 emergency repair, tiered planned maintenance, and installation services through four Ontario branches.
- Company typePrivate
- Founded1896
- HeadquartersMarkham, Canada
- Headcount51–100
- GTM typeB2B
- OfferingServices
What RG Henderson does
RGH Henderson is a commercial kitchen equipment service company founded in 1896 and headquartered in Markham, Ontario, operating as a subsidiary of Heritage Foodservice Group Canada. The company provides emergency repair services (24/7/365), three tiers of planned maintenance programs (Express, Premium, Platinum), OEM parts sales via its Counter Parts Program, and full equipment installation services for hot-side and cold-side commercial kitchen equipment. It serves foodservice operators across restaurants, retailers, hospitality, healthcare, educational institutions, government/military, casinos, and recreation/entertainment segments, with physical branches in Toronto, London, Ottawa, and Kingston and access to a national network through its parent.
The company's core technology is its factory-certified technician workforce — over 100 customer and technical service experts with OEM training from manufacturers including True, Globe, Frymaster, Southbend, Garland, Rational, and Alto Shaam — combined with an extensive OEM parts inventory available for on-site purchase and counter pickup. Its business model blends transactional professional services (emergency repair call fees, installation), recurring subscription revenue (planned maintenance contracts), and hardware sales (OEM parts). GTM is direct-to-business via toll-free phone, email, and web contact, with the Heritage Foodservice Group Canada affiliation enabling coast-to-coast Canadian coverage for national accounts. Pricing is quote-based for service calls and contract-based for maintenance programs, with no publicly disclosed rate cards.
RG Henderson firmographics
Firmographics- Name
- RG Henderson
- Legal name
- RGH Commercial Equipment Service
- Website
- https://rghenderson.on.ca
- Company type
- Private
- Founded year
- 1896
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- RGH Henderson is a Canadian commercial kitchen equipment repair, maintenance, and OEM parts provider serving foodservice operators across Ontario since 1896. Operating under Heritage Foodservice Group Canada, it delivers 24/7 emergency repair, tiered planned maintenance, and installation services through four Ontario branches.
- Ownership category
- akta.pro rank
Where RG Henderson is headquartered
LocationHeadquarters
- HQ city
- Markham
- HQ country
- Canada
- HQ region
- North America
Offices4 records
Markets served
RG Henderson business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Emergency Repair Services: 24/7 emergency repair services for commercial kitchen equipment including cooking, refrigeration, warewashing, and HVAC systems. Revenue generated through service call fees and parts replacement.
- Planned Maintenance Programs: Tailored planned maintenance programs (Express, Premium, Platinum tiers) offering ongoing equipment servicing, inspection, and preventive maintenance contracts.
- OEM Parts Sales: On-site parts sales at all locations and Counter Parts Program for pick-up of real OEM parts. Revenue from parts replacement and sales.
- Installation Services: Equipment installation services including complete site inspection, receive and install equipment, and factory warranty verification for hot side and cold side equipment.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
RG Henderson product offering
Product offeringCore offering
RG Henderson (operating as RGH Equipment Services / RGH Commercial Equipment Service) provides 24/7/365 repair, planned maintenance, OEM parts sales, and installation services for commercial kitchen equipment including cooking, refrigeration, holding, sanitation, preparation, and warewashing systems. The company serves foodservice operators across Ontario through branch locations in Toronto, London, Ottawa, and Kingston, delivering factory-trained technician expertise with genuine OEM parts.
Product overview
RGH Equipment Services is a commercial kitchen equipment repair and maintenance service provider operating since 1896. The company offers a unified service platform centered on equipment repair, planned maintenance programs, and OEM parts sales. The core offerings include emergency repair services (24/7/365), three-tier planned maintenance programs (Express, Premium, Platinum), OEM parts sales through Counter Parts Program, and professional installation services. These services work together to provide comprehensive support for commercial cooking, refrigeration, holding, sanitation, preparation, and warewashing equipment for restaurants, institutions, and hospitality businesses.
Differentiator
Problem solved
Functional benefit
Products and services
- Equipment Repair Services Emergency and scheduled repair services for commercial kitchen equipment including cooking, refrigeration, holding, sanitation, preparation, and warewashing systems. Available 24/7/365 with OEM-trained technicians and the right OEM parts to fix equipment correctly the first time.
- Planned Maintenance Programs Tailored preventative maintenance programs available in three tiers — Express (equipment assessment and estimates), Premium (component coverage with post-visit reporting), and Platinum (comprehensive OEM checklist compliance with detailed reporting). Designed to maximize equipment uptime, extend equipment life, optimize energy efficiency, improve safety, and ensure food quality safety.
- OEM Parts Sales Sales of genuine Original Equipment Manufacturer parts for commercial kitchen equipment, available on-site at all branch locations with hundreds of parts in stock for same-day pickup. Genuine OEM parts ensure safety, reliability, efficiency, and warranty protection. Includes the Counter Parts Program for walk-in pickup at participating branches.
- Installation Services Professional equipment installation including complete site inspection, equipment receiving and setup, and factory warranty verification. Covers both hot side and cold side equipment for commercial kitchens.
Companies that use RG Henderson
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles1 record
RG Henderson technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
RG Henderson partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Heritage Service Group CanadacoreParent company of RGH Henderson. Heritage Service Group Canada delivers coast-to-coast coverage in all major Canadian markets. RGH operates as a Heritage Foodservice Group Company with access to the national network of food equipment service providers including Key Equipment Services (Western Canada), Atlantic Equipment Services (Atlantic Canada), and Choquette CKS (Quebec & Montreal).
- Major Equipment Manufacturers (Authorized Service Agent)coreRGH is an authorized service agent for most major manufacturers including True, Globe, Frymaster, Southbend, Garland, Rational, Alto Shaam, and many others. Provides factory-authorized warranty service and has access to OEM parts and technical specifications.
Scale indicators5 records
Recent moves7 records
Expansion highlights5 records
RG Henderson competitors and assessment
Company assessmentBroad incumbents
- General Parts Group: U.S. foodservice equipment parts distributor and service provider. Overlaps with RGH on OEM parts distribution and authorized-agent repair services for commercial kitchens, with similar customer base of restaurants, institutions, and hospitality operators.
- Parts Town: U.S.-based foodservice equipment parts distributor serving commercial kitchens nationwide. Comparable as an OEM-genuine parts channel competing with RGH's Counter Parts Program, and increasingly relevant as a service-adjacent competitor as it expands technical content and service offerings.
- Hobart Service: ITW-owned national commercial foodservice equipment service provider in the U.S. and Canada. Directly comparable as an authorized OEM service network with 24/7 emergency repair, planned maintenance, and parts distribution for cooking, refrigeration, and warewashing equipment.
- Heritage Service Group Canada: Parent organization and Canada-wide commercial kitchen equipment service network. Operates the same authorized-agent service model across multiple provinces with sister companies such as Choquette CKS, Atlantic Equipment Services, and Key Equipment Services; comparable in service lines, customer segments, and OEM partnerships.
Direct peers
- Atlantic Equipment Services: Atlantic Canada branch of Heritage Foodservice Group's commercial kitchen equipment service network. Directly comparable in authorized-agent status, OEM parts inventory, and 24/7 emergency service model targeting restaurants, hospitality, and institutional customers.
- Key Equipment Services: Western Canada commercial kitchen equipment service provider within the Heritage Foodservice Group network. Same authorized-agent business model, OEM partnerships, and planned-maintenance program structure as RGH, serving overlapping customer segments in a different geography.
- Choquette CKS: Quebec-based commercial kitchen equipment service company operating as part of the Heritage Foodservice Group Canada network alongside RGH. Comparable in authorized-agent model, OEM partnerships, customer segments (restaurants, institutions), and service offerings (repair, maintenance, parts, installation).
Emerging players
- Northeast Foodservice Equipment Services (NESA): Regional commercial foodservice equipment service network in the U.S. Northeast operating an authorized-agent model. Comparable as a multi-branch independent service organization competing for institutional and chain foodservice customers with similar planned-maintenance and emergency-repair offerings.
Others
- Marcone Service (now Heritage Parts): Major distributor of OEM replacement parts for commercial foodservice and other equipment. Comparable in parts-distribution scale and customer overlap with RGH's Counter Parts Program, even though its primary focus is appliance parts rather than kitchen service.
- True Manufacturing Service Network: OEM manufacturer of commercial refrigeration whose authorized service network overlaps with RGH's authorized-agent coverage. Relevant as an upstream partner and potential competitive threat if True expands direct-service capabilities.
Market position
Strengths1 record
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
RG Henderson social profiles
Digital presenceRG Henderson financial estimates
Financial estimateRevenue estimate
Valuation estimate
RG Henderson leadership team
Management profileNumber of profiles
Profiles1 record
RG Henderson funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RG Henderson M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RG Henderson
What does RG Henderson do?
RG Henderson (operating as RGH Equipment Services / RGH Commercial Equipment Service) provides 24/7/365 repair, planned maintenance, OEM parts sales, and installation services for commercial kitchen equipment including cooking, refrigeration, holding, sanitation, preparation, and warewashing systems. The company serves foodservice operators across Ontario through branch locations in Toronto, London, Ottawa, and Kingston, delivering factory-trained technician expertise with genuine OEM parts.
Is RG Henderson a public or private company?
RG Henderson is a private company. It is classified as corporate owned and is currently operating.
When was RG Henderson founded?
RG Henderson was founded in 1896. It employs 51 to 100 people.
Where is RG Henderson based?
RG Henderson is headquartered in Markham, Canada, in the North America region.
How does RG Henderson make money?
Four revenue lines are on record. Emergency Repair Services are the primary driver. The others are planned Maintenance Programs, OEM Parts Sales and installation Services.
Who are RG Henderson's main competitors?
Broad incumbents on record are General Parts Group, Parts Town, Hobart Service and Heritage Service Group Canada. Direct peers are Atlantic Equipment Services, Key Equipment Services and Choquette CKS. Northeast Foodservice Equipment Services (NESA) is listed as an emerging player. Others are Marcone Service (now Heritage Parts) and True Manufacturing Service Network.
Does RG Henderson have an API?
No public API is recorded for RG Henderson.