What Premium Linguistic services does

Premium Linguistic Services is a UK-based language services agency operating from Birmingham with additional offices in London and Sheffield, founded as a private limited company and trading under the legal entity Supreme Linguistic Services Ltd. It delivers a full spectrum of interpretation and translation services, including face-to-face, telephone, video, simultaneous, conference, and British Sign Language interpreting, as well as document translation, transcription, easy-read, voice-over, and dubbing. The firm is positioned primarily for the UK public sector, with named clients including the Ministry of Justice, the Home Office, the NHS, Police, Job Centre Plus, the Immigration Advisory Service, and multiple local authorities; secondary segments include legal firms (150+), financial institutions (international banks, insurers), elite universities, and industrial verticals such as engineering, pharmaceutical, gaming, and e-commerce. Customer-facing claims include 92% customer satisfaction, 99% project completion, and an 83% automated booking rate.

Service delivery runs on a curated network of 13,000+ DBS-checked, mother-tongue freelance interpreters and translators covering 250+ languages and dialects. Operations are supported by an integrated technology stack consisting of a customer-facing Translation Portal (xTRF-powered), an Interpreter Intelligence portal for linguist scheduling, a 24/7 Telephone Interpreting Platform, a real-time Video Interpreting Platform, a Translation Management System, and an Automated Booking Platform that uses AI chatbots, IVR, and machine translation with post-editing. The firm is certified to ISO 17100:2015, ISO 9001:2015, ISO 27001:2015, and ISO 14001:2015 and is a member of the Association of Translation Companies.

The business model is professional services, pay-as-you-go, quote-based. Pricing is not publicly disclosed and is set per assignment, document, or word depending on service type; the company operates a Price Promise that matches and discounts competitor written quotations. Revenue concentration leans toward the UK public sector via framework and direct contracts, supplemented by legal-sector volume and private-sector project work. Distribution is direct: website quote requests, phone, and email, with services delivered face-to-face, by video, by telephone, or remotely via the customer portal. Management is led by Managing Director Ines Houidi, supported by a six-person leadership team covering translation project management, business operations, business development, customer relations, and finance.

Name

Premium Linguistic services

Legal name

Supreme Linguistic Services Ltd

Website

https://premiumlinguisticservices.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Premium Linguistic Services is a Birmingham-based UK language services agency delivering interpretation, translation, transcription, voice-over, and accessible-format services through a 13,000-strong linguist network, primarily serving UK public sector, legal, financial, and education clients.

Ownership category

akta.pro rank

Product category

Translation and Interpretation Services

NAICS

Translation and Interpretation Services (54193)

SIC

Services-Miscellaneous Business Services (7380), Communications Services, Nec (4899)

akta.pro primary industry

Content Localization, Translation & Transcreation (BPAFAIAH)

akta.pro secondary industries

Translation & Transcreation Services (Script/Dialogue Adaptation) (MPAHAFAD), Speech Translation & Multilingual Speech Tech (HDAAAFAE), Multilingual/Translation Communication Apps (BPAMACAJ), Visa Documentation, Translation, Notarization & Apostille Services (EDAIADAD)

Keywords

• Translation services
• Interpreting services
• Language services
• Document translation
• Telephone interpreting

Headquarters

HQ city

Birmingham

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Interpretation Services: Face-to-face, telephone, video, simultaneous, conference, and British Sign Language interpretation services. Charged per assignment or time-based.
2. Translation Services: Document translation in 250+ languages including legal, medical, technical translations. Charged per document or word-based.
3. Transcription Services: Audio and video transcription services converted to written text
4. Easy Read Services: Simplifying complex information into accessible formats for people with learning disabilities
5. Voice Over/Dubbing Services: Voice-over recording services for media content including documentaries, movies, e-learning, and corporate communications

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels3 records

Core offering

Premium Linguistic Services is a UK-based translation and interpretation agency delivering professional language services in 250+ languages and dialects through a network of 13,000+ qualified, DBS-checked mother-tongue linguists. Core offerings include face-to-face, telephone, video, simultaneous, conference, and British Sign Language interpretation, as well as document translation, transcription, voice-over/dubbing, Easy Read, and machine translation with human post-editing. The company serves UK public sector bodies (Ministry of Justice, Home Office, NHS, local authorities), legal firms, and private sector organizations from offices in Birmingham, London, and Sheffield.

Product overview

Premium Linguistic Services operates as a language services company offering a unified portfolio of interpretation and translation services across the UK. The core offering consists of nine service types: British Sign Language interpreting, Face to Face interpreting, Telephone interpreting, Video interpreting, Simultaneous interpreting, Voice Over interpreting, Conference interpreting, Translation Services, and Easy Read services. Supporting these services are four technology platforms: the Automated Booking Platform for appointment scheduling, the Telephone Interpreting Platform for phone-based interpretation, the Video Interpreting Platform for remote video interpretation, and the Translation Management System for project tracking. Additionally, Machine Translation services provide automated translation with human post-editing. The company leverages a network of over 13,000 linguists to deliver services in more than 250 languages.

Differentiator

Problem solved

Functional benefit

Products and services

• British Sign Language (BSL) Interpreting Visual-gestural interpretation services for the deaf community, using hand shapes, facial expressions, and body movements to facilitate communication.
• Face to Face Interpreting In-person interpretation services providing real-time translation during conversations for smooth and uninterrupted multilingual communication at client locations across the UK.
• Telephone Interpreting Over-the-phone interpretation services providing instant, remote access to professional interpreters for real-time multilingual phone conversations.
• Video Interpreting Remote interpretation via real-time video communication, connecting users with linguistic experts through video calls for multilingual conferences and meetings.
• Simultaneous Interpreting Real-time translation during live events, conferences, and discussions where interpreters translate instantly without interrupting the speaker.
• Voice Over Interpreting Dubbing and voice-over services for audiovisual content including documentaries, movies, eLearning courses, advertisements, and corporate communications.
• Conference Interpreting Expert interpretation services for multilingual participants at conferences, business meetings, and negotiations requiring real-time bespoke communication.
• Translation Services Professional document translation services including professional translation, specialized industry-specific translation, transcreation, linguistic asset development, international SEO management, and translation quality assessment across 250+ languages.
• Easy Read Simplification of complex information into clear, accessible formats for people with learning disabilities or non-native English speakers.
• Automated Booking Platform Proprietary platform for linguists and clients to manage appointment scheduling, cancellations, alterations, and service bookings with 24/7 accessibility, using AI chatbots, IVR, and intelligent notifications.
• Machine Translation Automated translation with post-editing services for fast, cost-effective translations refined by human linguists for contextual accuracy across 250+ languages.
• Telephone Interpreting Platform Integrated platform providing 24/7 telephone interpretation with quick system integration, supporting over-the-phone interpreting, video remote interpreting, and sign language translation.
• Translation Management System System for managing translation projects, tracking bookings, generating reports, and organizing translation workflows across 250+ languages.
• Video Interpreting Platform Real-time video interpretation platform enabling instant connection to interpreters for multilingual video conferences with automated translation features.

Quantifiable outcome

• 92% happy customers
• +3 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature7 records

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Word360: UK-based interpretation, translation and accessibility provider serving NHS and local authorities; comparable in BSL, face-to-face and telephone interpreting for UK public sector clients.
• The Translation People: UK translation and interpretation agency with similar public sector and legal focus; overlaps with Premium Linguistic Services in document translation, face-to-face interpreting and telephone interpreting.
• BigTranslation: UK-focused translation and interpreting agency with similar public-sector client mix; comparable across document translation and interpreting services for government and legal buyers.
• DA Languages: UK-focused language services provider specializing in public sector interpretation and translation; similar customer base (NHS, councils, government) and similar service mix including telephone and face-to-face interpreting.
• LanguageLine Solutions: US-headquartered interpretation and translation provider operating extensively in the UK; directly comparable in telephone, video and face-to-face interpreting for public sector and healthcare customers.

Broad incumbents

• TransPerfect: Global LSP offering translation, interpretation, localization and technology-enabled language services; overlaps with Premium Linguistic Services across translation, telephone interpreting and content localization.
• RWS Group: UK-listed global language services giant offering translation, interpretation, localization and IP services; competes with Premium Linguistic Services for UK public sector and enterprise language tenders but at much larger scale.
• Capita Translation and Interpreting: UK outsourcer with a dedicated translation and interpreting practice serving government, NHS and local authorities; directly competes for the same UK public sector framework work as Premium Linguistic Services.
• Lionbridge: Global translation, localization and interpretation provider; comparable across enterprise translation, machine translation post-editing and multilingual content services.

Emerging players

• CyraCom International: US-headquartered language services provider focused heavily on healthcare interpretation; partial overlap with Premium Linguistic Services' NHS-facing telephone and video interpreting offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/PremiumLinguist
• Facebookfacebook.com/ines.linguistic
• LinkedInlinkedin.com/company/premium-linguistic-services

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Premium Linguistic services