NEW HORIZON FAMILY HEALTH SERVICES

What NEW HORIZON FAMILY HEALTH SERVICES does

New Horizon Family Health Services, Inc. (NHFHS) is a nonprofit Federally Qualified Health Center (FQHC) founded in 1992 as the Greenville Community Health Center and renamed in 1999 following its merger with Slater-Marietta Health and Human Services. Headquartered in Greenville, South Carolina, the organization operates four medical offices (West Faris Road, Berea, Greer, Travelers Rest), one dental office, three mobile medical units, and one mobile dental unit, serving over 20,000 individuals annually across thirteen Upstate counties. It delivers an integrated care portfolio—primary medical care, dental, behavioral health, pharmacy, and laboratory services—through a Patient-Centered Medical Home model that serves all patients regardless of insurance status, offering a sliding-fee discount scaled to Federal Poverty Guidelines (nominal fee for those at or below 100% FPL; $80 established / $97.50 new patient in higher tiers) and accepting private insurance, Medicare, Medicaid, and VA benefits.

NHFHS participates in multiple federal funding mechanisms, including the 340B Drug Pricing Program (passing medication savings to patients), the Ryan White HIV/AIDS Program across a 10-county service area, and the Health Care for the Homeless Program spanning thirteen counties including a Medical Respite Care Program at Greenville Rescue Mission and Shepherd's Gate. Specialized offerings encompass the Mobile Medical Team launched in 2023 with American Rescue Plan Act funding, a Migrant Health and Farmworker Program, Best Chance Network women's cancer screening, HIV counseling/testing/PrEP, and language interpretation across up to 150 languages. The technology stack is anchored by the third-party Athenahealth Patient Portal (web plus iOS/Android apps) for records, scheduling, bill pay, and prescriptions, supported by video-visit telehealth and CBCT 3D dental imaging.

The organization is governed by a consumer-majority (≥51% patients) Board of Directors as mandated for FQHCs, holds FTCA deemed status under 42 U.S.C. 233(g)-(n) for federal malpractice coverage, and in 2025 received seven HRSA Community Health Quality Recognition badges—including Gold Health Center Quality Leader (one of only six in South Carolina) and National Quality Leader designations in Behavioral Health, Heart Health, and Diabetes. Following Regina M. Mitchell's 2024 retirement after 26 years as President & CEO, J. Brandon Gaffney succeeded her, bringing prior EHR implementation and operational leadership experience from the SC Department of Mental Health.

Name

NEW HORIZON FAMILY HEALTH SERVICES

Legal name

New Horizon Family Health Services, Inc.

Website

https://newhorizonfhs.org

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

101–250 employees

Short description

New Horizon Family Health Services is a nonprofit Federally Qualified Health Center operating four medical offices, a dental office, and mobile units across Upstate South Carolina, providing integrated primary care, dental, behavioral health, pharmacy, and laboratory services to over 20,000 underserved patients annually regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community health center
• Primary medical care
• Dental health services
• Behavioral health services
• Federally qualified health center

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Patient Services Revenue: Revenue from direct patient care services billed to patients with private insurance, Medicare, Medicaid, or self-pay. The organization accepts most major insurance carriers.
2. 340B Drug Pricing Program: Federally funded program allowing the purchase of drugs at reduced costs, enabling affordable medications for patients and generating savings that support patient services.
3. Ryan White HIV/AIDS Program: Federally funded program providing comprehensive medical care coordination for people living with HIV/AIDS, including funding for outpatient medical care and related services.
4. Health Care for the Homeless Program: Federal grant program providing primary care and enabling services to individuals experiencing homelessness across thirteen Upstate counties.
5. Sliding Fee Discount Program: Discounted services for uninsured or underinsured patients based on family size and income, determined by Federal Poverty Guidelines. Patients with income at or below 100% FPL are charged a nominal fee.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

NHFHS operates as a Federally Qualified Health Center delivering integrated primary medical, dental, behavioral health, pharmacy, and laboratory services to individuals and families across Upstate South Carolina. Services are delivered through four medical offices, one dental office, three mobile medical units, and one mobile dental unit, with sliding-fee discounts based on Federal Poverty Guidelines for uninsured patients and acceptance of Medicare, Medicaid, VA benefits, and private insurance. Specialized federally funded programs include the 340B Drug Pricing Program, Health Care for the Homeless, Ryan White HIV/AIDS Program, and Mobile Medical Team.

Product overview

New Horizon Family Health Services operates as a Federally Qualified Health Center (FQHC) providing an integrated healthcare delivery system. The organization offers a comprehensive portfolio of services including Primary Care (family medicine, internal medicine, pediatrics), Dental Services, Behavioral Health Services, Pharmacy Services, and Laboratory Services. Specialized programs include the 340B Pharmacy Program, Health Care for the Homeless Program, Mobile Medical Team, Ryan White HIV/AIDS Program, and Insurance Assistance/Outreach & Enrollment. Services are delivered through three medical office locations (West Faris Road in Greenville, Greer, Travelers Rest), a dental office in Greenville, three mobile medical units, and one mobile dental unit. The organization serves over 20,000 patients annually regardless of insurance status, offering a sliding fee discount program for those who qualify based on income and family size.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Over 20,000 patients served annually regardless of insurance status
• +3 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Phoenix CentercoreStrategic or Co-development Partner · 1 January 2023Mobile Medical Team partner providing addiction treatment and rehabilitation services to some of the most vulnerable residents in Greenville County.
• ConcordancecoreStrategic or Co-development Partner · 1 January 2023Mobile Medical Team partner providing reentry programs to vulnerable residents in Greenville County who need healthcare access during reintegration.
• Serenity VillagecoreStrategic or Co-development Partner · 1 January 2023Mobile Medical Team partner serving some of the most vulnerable residents in Greenville County with connecting services.
• Sustaining WaycoreStrategic or Co-development Partner · 1 January 2023Mobile Medical Team partner serving some of the most vulnerable residents in Greenville County with connecting services.
• Greenville Housing AuthoritycoreStrategic or Co-development Partner · 1 January 2023Mobile Medical Team partner providing affordable housing services to vulnerable residents in Greenville County who need healthcare access.
• Miracle Hill MinistriescoreStrategic or Co-development Partner · 1 January 2019Partnership for Medical Respite Care Program - South Carolina's first-ever in-shelter medical respite program. Located inside Greenville Rescue Mission, the program provides medical support to individuals experiencing homelessness who are too sick to stay in a regular shelter but not sick enough to be in a hospital. Expanded in 2022 to serve women at Shepherd's Gate.
• Greenville Rescue MissioncoreStrategic or Co-development Partner · 1 January 2019Location partner for Medical Respite Care Program - South Carolina's first-ever in-shelter medical respite program for individuals experiencing homelessness.
• National Health Care for the Homeless CouncilcoreStrategic or Co-development PartnerParticipating member organization in the national council focused on ending homelessness through healthcare. Contributes to policy advocacy and best practices in homeless health care.
• Upstate Homeless CoalitioncoreStrategic or Co-development PartnerRegional coalition addressing homelessness in the Upstate through collaborative efforts and resource coordination across thirteen counties.
• SCPHCA (South Carolina Primary Health Care Association)coreStrategic or Co-development PartnerMember of the state primary care association network through a new collaborative initiative supporting community health centers.
• Infinite PossibilitiesminorGTM or Marketing PartnerCommunity partner for outreach events including the 7th Annual Community Outreach Project serving families living in hotels/motels.
• City of Greenville ICARE CommUnity HubcoreGTM or Marketing PartnerNHFHS participates every other Thursday in the Sears Recreational Center hub connecting local residents with resources including healthcare, workforce development, food assistance, and affordable housing support.

Scale indicators7 records

Recent moves12 records

Expansion highlights5 records

Emerging players

• Agilon Health: Value-based care enablement platform partnering with primary care physician groups to take global risk for Medicare patients. Adjacent/partner-style peer relevant as NHFHS increasingly participates in VBC contracts; Agilon represents one possible partner or risk-bearing model for NHFHS's value-based care trajectory.
• Privia Health: Physician enablement company supporting primary care and specialty practices with VBC contracts, technology, and population health tools. Emerging peer whose platform model could be relevant for NHFHS's continued transition toward value-based reimbursement alongside its Athena EHR infrastructure.

Direct peers

• Cano Health: Value-based primary care company focused on Medicare and dual-eligible populations with integrated medical, dental, and social services. Comparable to NHFHS in mission (underserved primary care) though operating in a more commercial, value-based-care-driven model.
• Piedmont Health Services: Federally Qualified Health Center serving central North Carolina with six sites offering medical, dental, behavioral health, pharmacy, and outreach programs. Highly comparable FQHC model with sliding fee scale, 340B pharmacy, mobile outreach, and NCQA-recognized quality programs.
• Oak Street Health (CVS Health): Value-based primary care provider (acquired by CVS Health in 2023) serving seniors on Medicare and dual-eligible populations with integrated medical, behavioral, and social services. Direct peer in mission-aligned primary care for underserved populations, with a stronger commercial value-based care orientation.
• Sun River Health: Federally Qualified Health Center in New York with a similar program mix to NHFHS, including primary care, dental, behavioral health, Ryan White HIV/AIDS services, and Health Care for the Homeless programs. Direct FQHC peer with comparable grant-funded specialty program portfolio.
• Beaufort Jasper Hampton Comprehensive Health Services: South Carolina FQHC providing primary medical, dental, and behavioral health services to underserved populations in the Lowcountry. Direct peer; notably, NHFHS COO J. Brandon Gaffney previously served as COO at BJHCHS, indicating operational familiarity between the two organizations.
• CareSouth Carolina: Federally Qualified Health Center operating across rural South Carolina with multiple medical, dental, and pharmacy sites serving Medicaid, uninsured, and underinsured populations. Highly comparable to NHFHS in FQHC business model, sliding fee discount structure, and federally-funded program mix (340B, Ryan White, HCH).

Broad incumbents

• Bon Secours Mercy Health: Large Catholic nonprofit health system operating community health services, hospitals, and primary care across multiple states. Broader incumbent with overlapping community-health mission and FQHC-adjacent programs, though not an FQHC itself.
• Prisma Health: Largest health system in South Carolina (formed from merger of Greenville Health System and Palmetto Health). Operates acute care hospitals plus a network of physician practices across the Upstate where NHFHS operates; competing and partnering for the same Medicaid/Medicare patient base in the Greenville market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/newhorizonshc
• Facebookfacebook.com/QualityHealthCareForAllPeople
• LinkedInlinkedin.com/company-beta/6248364

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NEW HORIZON FAMILY HEALTH SERVICES