What PresCare does

PresCare operates three residential aged care communities in regional Queensland — Yaralla Place and Groundwater Lodge in Maryborough, and Alexandra Gardens in Rockhampton — delivering permanent residential care, short-term respite, and specialist dementia support under Australia's government-subsidised aged care framework. Each community is organised into small household-style units designed to mirror a domestic environment, with around-the-clock nursing and personal care, freshly prepared on-site meals, intergenerational lifestyle programming, and pastoral and spiritual care services including chaplaincy. The organisation serves older Queenslanders with varying acuity, including a 20-bed specialist Dementia Support Unit at Groundwater Lodge, and positions itself around continuity of relationships, cultural familiarity, and community integration rather than scale.

Underlying operations run on a technology stack composed primarily of third-party platforms integrated rather than built in-house: CareKeeper (Telstra Health) for bedside clinical and care plan access, BestMed for electronic medication prescribing and administration, Simple Food for meal ordering, and a ruggedised One Tool mobile device for frontline staff providing CCTV access, wandering alerts, and remote door control. Apollo Care, the parent alliance, is developing an AI-powered analytics portal called Operations Insight Suite intended to improve business and care performance across its 13-14 communities.

The business model is resident-funded and government-subsidised, comprising recurring per diem fees (basic daily fee, means-tested hotelling and non-clinical care contributions capped at AUD$65.55, AUD$22.15 and AUD$105.30 respectively under the New Aged Care Act effective November 2025), together with one-time refundable accommodation deposits ranging from AUD$380,000 to AUD$520,000 or equivalent daily accommodation payments. PresCare distributes exclusively through My Aged Care government referrals routed via each community's admissions team, supplemented by word-of-mouth driven from extensive local partnerships, making operational scale a function of regulatory approval, regional trust, and workforce capacity rather than traditional sales channels.

Name

PresCare

Legal name

PresCare Aged Care Communities

Website

https://prescare.org.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

501–1,000 employees

Short description

PresCare operates three residential aged care communities in regional Queensland (Yaralla Place, Groundwater Lodge in Maryborough and Alexandra Gardens in Rockhampton), delivering permanent, respite and dementia support care to older Queenslanders under Australia's government-subsidised aged care framework.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Nursing and Residential Care Facilities (623)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF), Overnight & Live-In Respite Care (HLADAKAD), Dementia & Alzheimer’s Respite Care (HSABAGAF)

Keywords

• Residential aged care
• Dementia support care
• Respite care services
• Aged care communities
• Pastoral care services

Headquarters

HQ city

Milton

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Permanent Residential Aged Care Fees: Government-subsidised residential aged care where residents pay means-tested fees including basic daily fee (up to 85% of single age pension), hotelling contribution, non-clinical care contribution, and accommodation costs (RAD or DAP). Revenue is recurring, based on occupancy and individual means-tested assessments.
2. Respite Care: Short-term residential respite stays subsidised by the Australian Government for eligible guests. Provides revenue for temporary occupancy while offering families affordable care during recovery, holidays, or carer breaks.
3. Dementia Support Care: Specialist memory support household care for residents with advanced dementia, delivered within the same government funding framework as permanent residential care, with additional clinical staffing and purpose-designed environments.
4. Accommodation Payments: Refundable Accommodation Deposits (RAD) and Daily Accommodation Payments (DAP) charged for room occupancy. Room prices range from $380,000 to $520,000 depending on room type and community. RAD is refunded upon departure (minus retention amounts); DAP is non-refundable.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

PresCare operates three aged care communities (Yaralla Place, Groundwater Lodge in Maryborough and Alexandra Gardens in Rockhampton) providing permanent residential care, short-term respite care, and specialist dementia/memory support to older Queenslanders. Services are delivered through small-household models with 24/7 clinical care, freshly prepared meals, lifestyle programs, intergenerational community engagement, and pastoral/spiritual care, all funded under the Australian Government's My Aged Care framework.

Product overview

PresCare operates three aged care communities in Queensland: Yaralla Place and Groundwater Lodge in Maryborough, and Alexandra Gardens in Rockhampton. The company provides permanent residential care, short-term respite care, and specialized dementia support through Memory Support Households. Each community is organized into smaller households designed to feel like home, with a resident-driven Lifestyle Program supporting wellbeing and social connections. Room options range from standard single rooms with shared ensuites to premium suites with private ensuites, with refundable accommodation deposits ranging from $380,000 to $520,000 depending on room type and location.

Differentiator

Problem solved

Functional benefit

Brands

• Yaralla Place: Aged care community located in Maryborough, Queensland offering permanent care, respite care, and dementia support.
• Groundwater Lodge
• Alexandra Gardens

Products and services

• Permanent Residential Care Long-term residential care service for older Australians who can no longer live safely at home, delivering personalised 24/7 clinical care, lifestyle programming, meals, and pastoral support in a small-household model across PresCare's three Queensland communities. Funded through the Australian Government's My Aged Care framework with means-tested resident contributions.
• Short-term Respite Care Temporary residential stays for older people needing extra support following surgery, illness or injury, or to provide family carers with relief from caring responsibilities. Available at all three PresCare communities and subsidised by the Australian Government for eligible guests.
• Dementia Support Care (Memory Support Households) Specialist memory support care delivered in purpose-designed households with calming, homely spaces, safe outdoor access, and individualised lifestyle programming. Provided at the Groundwater Lodge 20-bed Dementia Support Unit (Bottlebrush Household) in Maryborough and the Azalea Court Memory Support Household at Alexandra Gardens in Rockhampton for residents with advanced dementia care needs.
• Yaralla Place aged care community PresCare Maryborough aged care community located in the heart of Maryborough, Queensland, offering permanent and respite residential care. Divided into small households with comfortable shared spaces and dedicated Carers who get to know each resident personally.
• Groundwater Lodge aged care community PresCare Maryborough aged care community set on leafy acreage in Granville, near Maryborough, offering permanent and respite care including a specialist 20-bed Dementia Support Unit (Bottlebrush Household) for residents with advanced dementia care needs. Features 60 beds and a recently refurbished Bottlebrush Household.
• Alexandra Gardens aged care community PresCare Rockhampton aged care community located in a quiet part of North Rockhampton close to the Fitzroy River, offering permanent and respite residential care. Includes the dedicated Azalea Court Memory Support Household for residents living with dementia and is divided into smaller households with established gardens, walking paths and courtyards.

Quantifiable outcome

• 4-Star Rating maintained on My Aged Care at all three communities
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

13 partnerships are on record, tiered core, flagship and minor.

• Apollo CarecoreStrategic or Co-development PartnerPresCare is proudly part of Apollo Care, an innovative national alliance of not-for-profit aged care communities. Apollo Care strengthens not-for-profit aged care communities through specialist industry expertise, best-practice care governance, an award-winning staff culture program, technology investments, and improvements to resident spaces, hospitality, and lifestyle resources. Apollo Care acquired PresCare communities in 2021 from PresCare (the original entity).
• The Shelter CollectiveflagshipStrategic or Co-development PartnerApollo Care and The Shelter Collective completed the 'Arc-20' affordable housing project (renamed 'Cooinda') — 10 affordable homes on the grounds of PresCare Alexandra Gardens for women aged 55+. In addition to affordable housing, tenants were offered training and employment opportunities as care workers, cooks, or cleaners at the adjacent PresCare community. This innovative collaboration addresses both affordable housing and aged care workforce needs in regional Queensland.
• Riverside Christian CollegecoreStrategic or Co-development PartnerPresCare and Riverside Christian College signed an agreement to establish 'Health Hub' — an innovative program offering students practical training and accredited qualifications (Certificate I in Construction, Certificate III in Individual Support) at PresCare's two Maryborough communities. Students gain real-world experience as a 'living classroom.' Residents and students collaborate on projects including raised garden beds. The college is working towards a partnership with TAFE Queensland for expanded training delivery.
• Older Men Unlimited (OMU)minorStrategic or Co-development PartnerOlder Men Unlimited, a local community support group, partners with PresCare's men's groups at both Groundwater Lodge and Yaralla Place. The group visits twice monthly for relaxed gatherings, bus trips, and reminiscing activities. OMU also brings wooden toys for residents to sand, paint, and gift to grandchildren.
• Frenchville State SchoolminorStrategic or Co-development PartnerPresCare Alexandra Gardens runs a pen pal program with Year 4 students at Frenchville State School. The program has run successfully for three years, with residents and students exchanging handwritten letters throughout the school year, culminating in in-person gift exchanges. The program builds intergenerational friendships and provides purposeful communication activities for children.
• Queensland BalletminorStrategic or Co-development PartnerQueensland Ballet delivered seated ballet classes at PresCare Maryborough communities as part of their programme facilitating enriching experiences for aged care residents. Tailored for all abilities, the class incorporated movement and music to encourage physical activity, spark joy, and improve overall wellbeing of participants.
• ColesminorGTM or Marketing PartnerAlexandra Gardens residents participated in the 2024 Coles Appeal, donating hundreds of hand-knitted teddy bears sold at local Coles stores for $4 each. All funds raised go to Hummingbird House, Queensland's only children's hospice supporting families and children living with life-limiting conditions.
• Hummingbird HouseminorOthersHummingbird House is Queensland's only children's hospice. Alexandra Gardens residents have donated over 180 teddy bears through the Coles Appeal, with funds supporting the hospice's specialised paediatric palliative care services.
• Sailability CapricorniaminorStrategic or Co-development PartnerVolunteer sailing organisation that supports Alexandra Gardens residents with regular sailing outings on Causeway Lake. Residents enjoy pontoon boat trips and sailing experiences, with volunteers providing assistance and safety support during excursions.
• Parkhurst Early Learning CentreminorStrategic or Co-development PartnerAlexandra Gardens runs an intergenerational program with Parkhurst Early Learning Centre, with residents visiting the centre for activities including puzzles, playdough, and play-based interactions. The program creates special bonds between generations and is a major annual highlight for both residents and children.
• Maryborough West State School and Riverside Prep SchoolminorStrategic or Co-development PartnerPresPrep students from Maryborough West State School and Riverside Prep School visit Yaralla Place for fun exercise classes, parachute activities, and musical statues games with residents. The initiative is embedded in the Lifestyle Program as an ongoing intergenerational activity.
• Fraser Coast Historical Vehicle ClubminorStrategic or Co-development PartnerFraser Coast Historical Vehicle Club visited both PresCare Maryborough communities with eight vintage cars. Residents sat inside classic cars, chatted with owners, and reminisced about driving adventures, creating a special and memorable day connecting with local heritage.
• Capricorn District Country Music AssociationminorStrategic or Co-development PartnerAlexandra Gardens residents attend monthly concerts hosted by the Capricorn District Country Music Association. Residents enjoy performances and morning tea with performers, with some residents (like Janette) having longstanding connections to the Association.

Scale indicators12 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Estia Health: ASX-listed residential aged care operator with ~70 homes across Australia. Closely comparable business model, resident mix, and exposure to government funding and the New Aged Care Act reform environment as PresCare.
• Regis Healthcare: ASX-listed Australian residential aged care provider operating ~70 communities nationally. Directly comparable to PresCare in core service (permanent, respite, dementia care) and revenue model (government-funded RAD/DAP), though at significantly larger scale.
• Churches of Christ Care: Queensland-based faith-affiliated not-for-profit operating residential aged care, retirement living, and community services. Highly comparable to PresCare in mission-driven structure, regional Queensland presence, and care delivery model.
• St Vincent's Care Services: Faith-based not-for-profit aged care provider with multiple residential communities across Queensland and other states. Comparable to PresCare in service mix (residential, dementia, respite), NFP structure, and quality positioning.
• Southern Cross Care (QLD): Not-for-profit Queensland-based aged care provider with residential communities, retirement living, and home care. Directly comparable to PresCare's NFP status, regional Queensland presence, and service mix including dementia support.
• RSL Care (RSL Queensland): Not-for-profit aged care and retirement living provider operating in Queensland. Comparable in NFP structure, regional Queensland communities, residential and dementia care offerings, and member-community affiliation model.

Broad incumbents

• Opal HealthCare: One of Australia's largest private residential aged care providers (formerly Domain Aged Care, which Apollo Care's Barry Ashcroft previously led). Operates ~80+ communities nationally and is a direct strategic peer with broader scale and geographic reach than PresCare.
• Bolton Clarke: Australia's largest not-for-profit aged care provider, operating residential care, retirement living, and home care services nationally. Comparable to PresCare as a NFP peer with diversified care offerings, but with far broader scale and service lines.
• BlueCare (UnitingCare Queensland): Large Queensland-based not-for-profit aged and community care provider under UnitingCare. Comparable in NFP structure, Queensland regional footprint, and service offerings (residential, dementia, community care) but at substantially larger scale than PresCare.
• Bupa Aged Care Australia: Major international healthcare group operating a significant Australian residential aged care portfolio. Provides a comparable product offering (residential, dementia, respite) and similar regulatory exposure, but as part of a much larger global enterprise.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/prescare
• LinkedInlinkedin.com/company/prescare
• Xx.com/PresCareQld

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PresCare