Navigo Health & Social Care

What Navigo Health & Social Care does

Navigo Health and Social Care CIC is a Community Interest Company (Company Registration No. 07458926, registered in England and Wales) that delivers statutory mental health services exclusively within North East Lincolnshire. Operating in partnership with NHS Humber and North Yorkshire ICB (the primary commissioner) and North East Lincolnshire Council, Navigo provides a full care pathway spanning 24/7 crisis support via the Single Point of Access, NHS Talking Therapies, CAMHS, community mental health teams embedded in Primary Care Networks, specialist eating disorder inpatient and day care at Rharian Fields (CQC Outstanding), older people's inpatient and community mental health services (CQC Outstanding), Sequoia therapeutic community, perinatal mental health, individual placement and support employment services, and assertive outreach. Its non-clinical footprint includes income-generating social enterprises such as Grimsby Garden Centre (acquired 2015) and a national training franchise as the sole UK-registered provider of CAMS-care UK suicide-care training.

The technology estate is built on standard NHS digital systems — SystmOne (electronic patient record), SystmConnect (online self-referral and appointment management portal), ESR for workforce, Datix for incident reporting, Thalamos for Mental Health Act workflow, Microsoft Teams and Forms for internal collaboration and feedback, plus a Heidi Scribe AI tool used during appointments to draft clinical notes that clinicians review and approve before record entry. F4 IT hosts CCTV, call recording and information systems under ISO 27001, and Navigo is registered with the ICO and operates under UK GDPR and the NHS Records Management Code of Practice 2023.

Revenue is generated almost entirely through NHS and local-authority commissioning under managed-services contracts; services are free at the point of use for patients. A CIC governance structure with community membership and asset lock directs any surplus to public benefit, and supplementary income is generated through social enterprises (Garden Centre, cafes, Nurtrio) and training services (CAMS-care UK, RESPECT). The organisation operates as a private, non-listed company with no parent, no external equity funding rounds, and no disclosed revenue or headcount figures.

Name

Navigo Health & Social Care

Legal name

Navigo Health and Social Care CIC

Website

https://navigocare.co.uk

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Navigo Health and Social Care CIC is an NHS-commissioned Community Interest Company providing the full mental health care pathway — crisis, inpatient, community, CAMHS, eating disorders, older adult and talking therapies — to residents of North East Lincolnshire, UK.

Ownership category

akta.pro rank

Headquarters

HQ city

Grimsby

HQ country

United Kingdom

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. NHS Funded Healthcare Services: As a Community Interest Company (CIC) working in partnership with the NHS, Navigo receives public funding to deliver mental health services. The majority of business is publicly funded health and social care, commissioned by NHS Humber and North Yorkshire ICB (formerly CCGs) and local authorities.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Navigo Health & Social Care CIC is an NHS-commissioned Community Interest Company providing mental health services across North East Lincolnshire. It delivers talking therapies, crisis support, child and adolescent mental health services (CAMHS), eating disorder treatment, and specialist mental health care for older people. Services are free at the point of use, funded through contracts with NHS Humber and North Yorkshire Integrated Care Board.

Product overview

Navigo Health & Social Care CIC is a Community Interest Company providing comprehensive mental health services to North East Lincolnshire. The organisation operates a multi-service portfolio including NHS Talking Therapies (anxiety and depression support), 24/7 crisis services via the Single Point of Access, Text Message Support (ORANGE to 85258), Child and Adolescent Mental Health Services (CAMHS), Community Mental Health Teams integrated with Primary Care Networks, specialist Eating Disorder services at Rharian Fields (CQC Outstanding), Older People's Mental Health Services including inpatient units, and the Sequoia Therapeutic Community. Additional services include Early Intervention in Psychosis, Assertive Outreach, Home Treatment, Psychiatric Intensive Care, WHISe wellbeing service, Individual Placement and Support for employment, and Perinatal Mental Health Services. The organisation also operates social enterprises including Grimsby Garden Centre and training services including CAMS-care UK (UK's only licensed provider) and RESPECT Training.

Differentiator

Problem solved

Functional benefit

Products and services

• NHS Talking Therapies Evidence-based psychological therapies for adults experiencing common mental health problems such as anxiety and depression, delivered free at the point of use under NHS commissioning.
• Crisis Line Services 24/7 mental health crisis telephone support for people in North East Lincolnshire experiencing acute mental distress, providing triage, risk assessment and onward referral.
• Child and Adolescent Mental Health Services (CAMHS) Specialist mental health assessment and treatment for children and adolescents, commissioned by the NHS to support young people with a range of emotional, behavioural and mental health needs.
• Eating Disorder Services Specialist assessment and treatment for children, young people and adults with eating disorders, delivered as part of NHS-commissioned mental health care in the region.
• Older People's Mental Health Services Specialist mental health care for older adults in North East Lincolnshire, including memory assessment, dementia support and age-appropriate psychological interventions, commissioned by the NHS.
• Community Mental Health Services Broad community-based mental health support for adults in North East Lincolnshire, providing assessment, treatment and ongoing care coordination under NHS commissioning.

Named customers4 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability2 records

Feature2 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Shout (Give Us A Shout)coreStrategic or Co-development PartnerNavigo partners with Shout to provide free, confidential, anonymous 24/7 text message support to anyone in North East Lincolnshire feeling overwhelmed or struggling to cope. The service handles issues including stress, anxiety, depression, relationships, self-harm and suicide. Conversations typically last around 40 minutes with trained volunteers.
• Humber, Coast and Vale Health and Care PartnershipcoreStrategic or Co-development PartnerCollaboration of health and care organisations working to improve population health and wellbeing across the Humber region. Navigo participates in data sharing for care coordination and Suicide Prevention Real-Time Surveillance. Part of the Electronic Palliative Care Co-ordination System (EPaCCS).
• NHS Humber and North Yorkshire ICBcoreStrategic or Co-development PartnerIntegrated Care Board (formerly CCG) that commissions mental health services from Navigo across North East Lincolnshire. Works in partnership with NHS organisations, councils and VCSE sector to improve health and wellbeing.
• North East Lincolnshire CouncilcoreStrategic or Co-development PartnerLocal authority partner for social care, public health, and homelessness prevention. Navigo may share information with NELC Homeless Team to provide support. Joint working on safeguarding and community health initiatives.
• CAMS-care UKminorStrategic or Co-development PartnerCAMS-care UK is the licensed provider of training on the CAMS (Collaborative Assessment and Management of Suicidality) therapeutic framework. Navigo is the only registered provider of CAMS-care UK training in the UK.
• RESPECT TrainingminorChannel Partner/ Reseller/ DistributorRESPECT is a training programme used in health and social care settings to prevent, de-escalate and manage behaviour of concern. Navigo provides Respect Training.
• North East Lincolnshire MindcoreStrategic or Co-development PartnerJoint operation of Safespace crisis café providing out-of-hours support for people vulnerable and needing assistance with their mental health.
• CompassminorStrategic or Co-development PartnerInformation sharing partnership for mental health care provision to children and young people in North East Lincolnshire. Compass provides services alongside Navigo's CAMHS.
• OWL Therapy CentreminorStrategic or Co-development PartnerPartnership for children and young people aged 3-18 on waiting list for ASD assessments. Child and parent details shared to arrange appointments.
• Our Future PartnershipcoreStrategic or Co-development PartnerLocal partnership bringing together organisations to understand community needs, support long-term change and help make North East Lincolnshire a place where people can thrive. Navigo Chief Executive participates in partnership meetings. King Charles III visited as part of Our Future work.
• Grimsby Town Football ClubminorStrategic or Co-development PartnerCommunity partnership hosting Our Future meetings at Blundell Park. Supports community wellbeing initiatives in North East Lincolnshire.
• Community of Communities (Royal College of Psychiatry)minorStrategic or Co-development PartnerAccreditation body for Therapeutic Communities. Navigo's Sequoia Therapeutic Community has received accreditation from Community of Communities.
• AuditOnecoreImplementation/ SI/ Consulting PartnerNHS consortium providing counter fraud services to Navigo. Delivers full range of counter fraud, bribery and corruption services including prevention, detection and investigation. Provides counter fraud specialist Steven Sherwood-Hodgson to Navigo.
• Tavistock Institute of Human RelationsminorStrategic or Co-development PartnerLegal gateway for sharing information between Navigo and the Institute for community mental health care research as part of Tavistock Relationships Service.

Scale indicators2 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Pennine Care NHS Foundation Trust: NHS mental health and community services trust serving Greater Manchester. Provides directly comparable services including NHS Talking Therapies, CAMHS, crisis, eating disorders and older adult mental health, with a comparable single-ICB commissioning structure.
• Hertfordshire Partnership University NHS Foundation Trust: NHS mental health and learning disability trust providing specialist inpatient, community and crisis mental health services in Hertfordshire. Closely mirrors Navigo's service mix with the addition of academic/teaching status.
• Sussex Partnership NHS Foundation Trust: One of the largest NHS mental health providers in England, delivering the full mental health pathway (CAMHS, talking therapies, crisis, inpatient, older adult, perinatal) across Sussex. Comparable service portfolio to Navigo but at much larger scale and broader geography.
• Somerset NHS Foundation Trust: Recently merged NHS trust integrating mental health, community and acute services in Somerset. Demonstrates the consolidation pathway available to mental health providers and offers a comparable community and inpatient mental health portfolio.
• Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV): Large NHS mental health and learning disability trust operating across the North East and Yorkshire. Provides the same CAMHS, adult community, crisis and older adult mental health portfolio as Navigo but at materially greater scale and geographic reach.
• Norfolk and Suffolk NHS Foundation Trust (NSFT): Large NHS mental health and learning disability trust providing inpatient, community, CAMHS, eating disorder and crisis services across Norfolk and Suffolk. Operates the same integrated pathway as Navigo but at significantly greater scale.

Direct peers

• Dudley and Walsall Mental Health Partnership NHS Trust: Specialist NHS mental health trust serving Dudley and Walsall with inpatient, community, CAMHS and crisis services. Similar size, single-region focus and full mental health pathway make it a strong direct comparable.
• Lincolnshire Partnership NHS Foundation Trust: Geographically adjacent NHS mental health and community trust serving Lincolnshire with similar inpatient, community, CAMHS and older adult mental health services. Comparable scale, demographics, and ICB commissioning environment make it the closest operational peer to Navigo.
• Cheshire and Wirral Partnership NHS Foundation Trust: Integrated NHS mental health, learning disability and community services trust. Overlaps with Navigo on community mental health teams, crisis, CAMHS and older adult services at a similar regional scale.
• Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH): Regional NHS foundation trust delivering mental health, learning disability and community services across South Yorkshire and North Lincolnshire. Overlaps Navigo's regional catchment and offers an almost identical mix of inpatient mental health, community teams, and older adult services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/navigocare

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Navigo Health & Social Care