What PCK IT Solutions does

PCK IT-Solutions GmbH is a German managed IT services provider that delivers four core service lines to mid-market customers: client/server infrastructure, managed services, IT service/helpdesk support, and communication and conferencing solutions. The company has historically operated under ITIL-aligned service management practices and serves Mittelstand clients that lack the internal scale to run dedicated IT departments.

Following a 2025 acquisition, PCK was integrated into the accompio group's SmarTec subsidiary, joining a broader portfolio that spans cloud & datacenter, modern workplace, cybersecurity, AI, DevOps, and network & connectivity services. The accompanying contact channels ([email protected] general inbox, +49 5561 92046990 main line, and +49 202 31767-112 emergency hotline) and the group's career page (accompio.com/de/karriere/) now serve as the primary interaction points for inherited PCK customers. No product names, pricing models, certifications, or proprietary technology stack specific to PCK are disclosed in the available sources.

The go-to-market model relies on direct enterprise sales and regional account teams emphasising geographic proximity, a blend of remote and on-site service delivery, and bundled managed services positioning rather than transaction-based or self-serve channels. Distribution, marketing, and brand presence are now executed through the parent's corporate website (accompio.com), LinkedIn presence, blog, webinars, success stories, and event activity. PCK derives revenue from managed service contracts, infrastructure engagements, and recurring helpdesk / unified communications support with German mid-market accounts, though standalone revenue figures are not publicly disclosed.

Name

PCK IT Solutions

Legal name

PCK IT-Solutions GmbH

Website

https://pck-it.de

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

PCK IT-Solutions GmbH is a German managed IT services provider serving mid-market customers with client/server infrastructure, managed services, helpdesk support, and communication/conference solutions, now operating within the accompio group's SmarTec subsidiary following a 2025 acquisition.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

akta.pro secondary industries

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

Keywords

• Managed IT services
• IT helpdesk support
• Server infrastructure management
• Communication and conference solutions
• ITIL service management

Headquarters

HQ city

Kempten

HQ country

Germany

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Distribution channels1 record

Marketing channels2 records

Core offering

PCK IT-Solutions GmbH is a German managed IT services provider delivering four core service lines to mid-market customers: Client/Server Infrastructure, Managed Services (ITIL-aligned since 2004), IT Service/Helpdesk support, and Communication & Conference Solutions. Following its 2025 integration into the accompio group's SmarTec subsidiary, it operates as a regional IT services arm serving the DACH market.

Product overview

PCK IT Solutions is a certified IT service provider (now part of accompio SmarTec following a 2025 acquisition) that offers a portfolio of managed IT services for Mittelstand customers. The company's service offering centers on four core areas: Client/Server Infrastructure (foundational systems), Managed Services (ongoing IT operations), IT Service/Helpdesk (end-user support), and Communication/Conference Solutions (collaboration tools). These services are delivered as an integrated managed services package, with PCK IT Solutions operating under the accompio group's broader portfolio of IT services including Cloud, Cyber Security, AI as a Service, and Digitalization solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Client- / Server-Infrastruktur IT infrastructure services covering client and server systems for mid-market customers, providing the foundational technical environment for business operations.
• Managed Services Ongoing managed IT services provided under ITIL standards since 2004, offering continuous monitoring, patching, and support for customer IT environments.
• IT-Service / Helpdesk Service desk and helpdesk support services for end-user assistance, incident resolution, and IT service management, including an emergency hotline.
• Kommunikations- und Konferenzlösungen Communication and conference solutions enabling business collaboration through voice, video conferencing, and unified communications.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• accompio SmarTeccoreStrategic or Co-development Partner · 1 January 2025PCK IT-Solutions GmbH was acquired and integrated into the acompio SmarTec subsidiary in 2025 as part of the acompio group's M&A-driven growth strategy. The integration expanded SmarTec's capabilities in serving mid-market clients with client/server infrastructure, managed services, IT service/helpdesk, and communication/conference solutions.

Recent moves2 records

Expansion highlights3 records

Broad incumbents

• msg: Large German IT consulting and services group covering infrastructure, applications, and managed services for enterprise and mid-market clients; competes for similar DACH customers but with a much wider portfolio.
• Avanade: Global joint venture between Accenture and Microsoft focused on Microsoft-centric managed services, cloud, and workplace solutions; overlaps with PCK IT Solutions' collaboration and infrastructure offerings, particularly for Microsoft-stack mid-market customers.
• T-Systems: Deutsche Telekom's enterprise IT subsidiary offering managed infrastructure, cloud, and workplace services at very large scale; overlaps PCK IT Solutions' service catalog but addresses primarily larger enterprise customers across DACH.
• Bechtle: One of the largest listed IT service providers in Germany with broad managed services, workplace, and infrastructure capabilities; overlaps PCK IT Solutions' portfolio but operates at significantly larger scale across DACH and Europe.

Direct peers

• SVA System Vertrieb Alexander: German-headquartered IT systems integrator and managed services provider with strong Mittelstand and data-center focus; directly comparable to PCK IT Solutions in customer segment, infrastructure service scope, and DACH delivery model.
• DATAGROUP: German managed IT services and cloud provider serving mid-market and enterprise customers; closely comparable business model with bundled infrastructure, service desk, and managed operations offerings in DACH.
• Allgeier: German IT services holding with multiple specialized subsidiaries serving mid-market customers across managed services, infrastructure, and digitalization — analogous operating model to the accompio group structure that PCK IT Solutions has joined.
• GOBeyond / GOB Group: German IT services group focused on mid-market clients with infrastructure, managed services, and workplace offerings; directly comparable in customer profile and DACH-centric delivery.
• CANCOM: Listed German IT services group providing managed services, cloud, and workplace solutions to mid-market and enterprise clients; comparable in portfolio breadth (infrastructure, helpdesk, collaboration) and DACH customer focus.

Regional players

• Computacenter: UK-headquartered IT infrastructure and managed services provider with substantial DACH operations; comparable in service portfolio (infrastructure, managed services, user support) but primarily serves customers outside Germany and competes cross-border in DACH.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/pckitsolutions
• LinkedInlinkedin.com/company/pck-it-solutions-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PCK IT Solutions