Kakom

What Kakom does

KAKOM GmbH is a Bremen-based German software company that develops and distributes point-of-sale (POS) and central management systems for the bakery and gastronomy sectors. Founded around 2003 and led by Geschäftsführer Thomas Hoffstiepel, the company has built a 3,500+ installed license base across Germany and selected international markets over more than twenty years. Its product suite centers on KAKOM Base (central data and multi-branch management for 1 to 500+ outlets), KAKOM Touch (a POS system co-developed with bakers for bakery and café operations), Matrix POS (a flexible POS for restaurants, hotels, bars, canteens, and catering), and the KAKOM Wallet loyalty module, with the mobile Matrix NEO! app and various reporting/controlling add-ons (Bon Viewer, Report-Agent, Automail, Matrix Bon Monitor, Matrix Report App) layered on top. The technology stack is Windows/.NET-based, with proprietary TSE middleware (V1 and V2) certified under the German Kassensicherungsverordnung, mandatory POS-Box V2 hardware integration, and a broad interface portfolio connecting to back-office, inventory, accounting (DATEV), and tax audit (GoBD/GDPdU) systems.

The revenue model combines one-time software license sales (with new serial numbers required for major version upgrades), recurring maintenance contracts (annual subscription, indefinite term, 3-month cancellation notice to year-end), hardware sales (POS terminals, POS-Box, peripherals), and on-demand professional services (remote support via TeamViewer, on-site consulting, installation and training). Distribution runs through direct enterprise sales from Bremen complemented by a nationwide dealer and partner network, with deeper integration into the North German market via a 2024 strategic partnership with BBN Technologien and Kalicom Kassensysteme GmbH. Under this realignment, KAKOM is phasing out proprietary R&D and reselling the BBN/Kalicom portfolio (POS, back-office, inventory, time tracking, mobile, cashless payment) into North German bakery customers from its Bremen office, while continuing to maintain and support existing KAKOM installations.

KAKOM is a privately held German GmbH with no disclosed institutional investors, no parent company, and no M&A history in the input data. Marketing relies on the corporate website, social media (Facebook, Instagram, X), and industry trade shows such as Südbäck, supported by TeamViewer-based remote support. The company holds no disclosed patents or formal awards but is GDPR-compliant and TSE-certified, and its CEO Thomas Hoffstiepel is the named management point of contact.

Name

Kakom

Legal name

KAKOM GmbH

Website

https://kakom.de

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Point-of-Sale Software

akta.pro primary industry

POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)

Keywords

• POS software
• Bakery management
• Gastronomy solutions
• Cash register systems
• Customer loyalty software

Headquarters

HQ city

Bremen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses: KAKOM sells proprietary POS software licenses (KAKOM Base, KAKOM Touch, Matrix POS) with version-specific serial numbers. Updates may require new paid license keys.
2. Software Maintenance Contracts: Recurring maintenance/wartungsvertrag providing free regular program updates, error reporting to manufacturer, and statutory change implementations. Contract term is indefinite with 3-month cancellation notice to year-end.
3. Hardware Sales: Sale of POS terminals, POS-Box devices, and peripheral equipment including printers, scanners, card readers, customer displays, and scales.
4. Support and IT Services: On-demand support services including remote assistance via TeamViewer, on-site IT consulting, and hardware/software setup. Emergency hotline available for contract customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

KAKOM GmbH develops and distributes point-of-sale (POS) software solutions tailored for bakeries, confectioneries, and gastronomy businesses in Germany. The product portfolio includes Kakom Base for central multi-store management, Kakom Touch for bakery POS, Kakom Wallet for customer loyalty, and Matrix POS for gastronomy, complemented by TSE-compliant fiscal middleware and add-on modules. The company also resells the BBN product family via a strategic partnership and provides hardware (POS-Box V2), installation, IT consulting, and ongoing support services.

Product overview

Kakom offers a platform-plus-modules architecture of POS (point-of-sale) and management solutions for the bakery and hospitality industries. The core product portfolio consists of Kakom Base (central data management and multi-branch control system), Kakom Touch (POS cash register for bakeries), and Matrix POS (POS system for gastronomy and hospitality), supplemented by customer loyalty modules (Kakom Wallet/Matrix Wallet), mobile solutions (Matrix NEO!), and various add-on modules for reporting (Bon Viewer, Report-Agent, Matrix Report App), automated data distribution (Automail), and operational display (Matrix Bon Monitor). The company also offers IT services and support. Through a strategic partnership with BBN and Kalicom, Kakom has expanded to offer BBN's integrated bakery solutions in North Germany, while phasing out development of its own product line.

Differentiator

Problem solved

Functional benefit

Products and services

• Kakom Base Central administration and reporting software that enables multi-store bakery and confectionery chains to manage master data, reporting, and back-office operations across locations.
• Kakom Touch Touch-based POS software designed for bakery and confectionery counters, providing TSE-compliant cash register operations, sales processing, and integration with Kakom Base.
• Kakom Wallet Customer loyalty and wallet software that enables bakeries and confectioneries to run digital stamp cards, bonus programs, and customer-facing engagement features at the POS.
• Matrix POS POS software tailored for gastronomy, restaurants, and hospitality operations, with table management, ordering workflows, and TSE-compliant checkout.
• Matrix NEO! Mobile ordering application designed to extend Matrix POS with mobile/handheld ordering functionality for gastronomy and hospitality environments.
• BBN Product Family

Quantifiable outcome

• Central management of 1 to 500+ outlets from single location
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• BBN (BBN Technologien)coreStrategic or Co-development Partner · 1 January 2024KAKOM has entered a strategic partnership with BBN, a leading provider of comprehensive bakery solutions, to offer modern integrated solutions for bakery operations in north Germany. The partnership combines BBN's product portfolio (POS systems, back-office, inventory management, time tracking, mobile devices, cashless payment) with KAKOM's local market presence and support capabilities from Bremen.
• Kalicom Kassensysteme GmbHcoreChannel Partner/ Reseller/ Distributor · 1 January 2024Kalicom serves as the sales and service partner in the KAKOM-BBN partnership for the north German market. Representatives Wolfgang Irmer and Duncan Grahl represent Kalicom at trade events such as Südback, handling customer questions and presenting the BBN and Kalicom offerings.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Diebold Nixdorf: Global POS hardware and software vendor serving retail and hospitality. Comparable via its German bakery/grocer POS business and TSE-compliant cash register offerings; a much larger incumbent spanning many verticals.
• GK Software: Large German retail and hospitality POS / omni-channel software vendor listed on the Frankfurt Stock Exchange. Comparable at the POS software and TSE-compliance level, with a much broader product portfolio than KAKOM's niche bakery/gastro suite.
• Sharp Electronics (POS Division): POS hardware and bundled software vendor with strong presence in European SMB retail and hospitality. Overlaps with KAKOM on cash register hardware sales plus ECR software, especially for bakery and small restaurant chains.

Emerging players

• Lightspeed Commerce: Cloud-based POS and commerce platform for retail and hospitality. Comparable on the restaurant/gastro POS side with KAKOM's Matrix offering, and increasingly relevant in the bakery-café hybrid segment.
• Toast: US-based cloud POS platform for restaurants. Comparable in gastronomy/hospitality POS functionality (ordering, payments, mobile, loyalty) but operating at significantly larger scale and cloud-native, versus KAKOM's on-prem Windows Matrix POS.
• SumUp: European mobile POS and payment provider widely adopted by small bakeries, cafés and restaurants. Comparable on payment-acceptance and lightweight POS in the same SMB bakery/gastro segment as KAKOM.

Direct peers

• Orderbird: Germany-based iPad POS provider for restaurants, bars and cafés. Overlaps with KAKOM's Matrix POS gastronomy offering and the mobile Matrix NEO! tablet flow, though focused on a cloud-native rather than Windows architecture.
• Vectron Systems: German POS software and hardware vendor primarily serving the bakery, gastronomy and hospitality verticals. Vectron is the most direct comparable to KAKOM's bakery/gastro focus, with similar KassenSichV/TSE compliance requirements and dealer-channel distribution across DACH.
• BBN Technologien: German vendor of integrated bakery POS, back-office, inventory and workforce software. BBN is now both a competitor to KAKOM's legacy products and its 2024 strategic partner/reseller upstream — a tightly intertwined peer relationship.
• Kalicom Kassensysteme: German POS and cash register reseller/services firm acting as KAKOM's sales-and-service partner for North Germany under the 2024 BBN partnership. Directly comparable in terms of customer base, vertical focus and dealer-channel GTM.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/KAKOM86390170
• Facebookfacebook.com/KAKOMGmbH
• LinkedInlinkedin.com/company/kakom-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kakom