What People Contact does

People Contact S.A.S. en Reestructuración is a Colombian mixed-economy company (Sociedad de Economía Mixta Indirecta del Orden Municipal, de Segundo Grado) founded in 2007 and linked to the Municipality of Manizales, where it maintains its headquarters. The company operates three core service lines: (1) IT solutions, telecommunications, and custom software development delivered in .Net and PHP, alongside data center colocation/hosting, networks and communications (radio links, PBX, SIP trunks, mass messaging), and connectivity services including WiFi zone implementation; (2) Business Process Outsourcing (BPO) encompassing contact center and call center services covering customer service, telesales, collections, petition/complaint/claim handling, front-office and back-office operations; and (3) Technology and infrastructure renting, offering workstations (including ergonomic home-office kits), servers, CCTV, and civil/electrical/electronic infrastructure on a lease basis.

The company is structurally embedded in the Colombian public sector through its mixed-economy corporate form and through board representation of municipal entities including the Secretaría de Planeación de Manizales and Aguas de Manizales S.A. E.S.P. Its flagship public-sector engagement is management and maintenance of municipal WiFi zones for the Secretaría de TIC y Competitividad de Manizales. Secondary offices in Pereira and Bogotá extend its geographic footprint, though operational substance remains concentrated in Manizales. The company is ISO 9001 aligned under a documented Quality Management System and operates under Colombian transparency and anti-corruption frameworks (Law 1712/2014 and Law 1474/2011). It reports serving over 170 customers at national and international level. The company is currently in a formal restructuring process (en Reestructuración), and its communications are led by General Manager Diego Hernando Ceballos López and commercial manager (Gestora Comercial) Laura Ospina Valencia.

Revenue is generated through three mechanisms: subscription/recurring technology services, professional services tied to BPO/contact center contracts, and managed rental income from technology infrastructure. The go-to-market motion is direct enterprise and government sales, mediated by public procurement for the public-sector segment and a dedicated commercial manager for private-sector opportunities. Distribution is exclusively direct and institutional; no consumer or marketplace channels are used. Marketing is anchored in transparency-driven institutional communications, public accountability sessions (Rendición de Cuentas), and an institutional web portal that doubles as a public information gateway.

Name

People Contact

Legal name

People Contact S.A.S. en Reestructuración

Website

https://peoplecontact.com.co

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

People Contact is a Colombian mixed-economy company that provides IT solutions, BPO/contact center operations, and technology renting services, primarily to municipal government clients in Manizales and across Colombia.

Ownership category

akta.pro rank

Product category

IT and BPO Outsourcing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)

SIC

Services-Facilities Support Management Services (8744), Services-Equipment Rental & Leasing, Nec (7359), Communications Services, Nec (4899)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• IT outsourcing services
• Contact center operations
• BPO services
• Technology infrastructure rental
• Custom software development

Headquarters

HQ city

Manizales

HQ country

Colombia

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Technology Solutions and Software Development: Revenue generated from providing technology, telecommunications, and custom software development services to public and private sector clients.
2. Business Process Outsourcing (BPO): Call center and contact center services, including customer service, telesales, collections, back-office, and front-office operations, generating revenue through service contracts with government and private clients.
3. Technology and Infrastructure Renting: Rental income from technology equipment, workstations, infrastructure, CCTV, and other technology assets to clients who prefer leasing over purchasing.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

People Contact provides IT solutions, business process outsourcing, and technology infrastructure rental to public and private sector clients in Colombia. The company delivers custom software development in .Net and PHP, networking and communications (radio links, PBX, SIP trunks), data center colocation and hosting, WiFi zone implementation, contact center and call center operations (customer service, telesales, collections, back-office), and rental of computers, servers, CCTV, and workstations.

Product overview

People Contact is a mixed-economy company (Sociedad de Economía Mixta) based in Manizales, Colombia, offering three core service lines: (1) Soluciones de Tecnología, Telecomunicaciones y Desarrollo de Software — providing custom software development, data center services (colocation/hosting), networks and communications, and connectivity solutions; (2) Tercerización de Procesos de Negocio (BPO) — offering call center, contact center, TIC services, and project formulation; and (3) Renting Tecnológico y de Infraestructura — providing rental of technology equipment, infrastructure, and workstations. The company primarily serves the public sector and businesses in Colombia.

Differentiator

Problem solved

Functional benefit

Products and services

• Soluciones de Tecnología, Telecomunicaciones y Desarrollo de Software (IT Solutions, Telecommunications and Software Development) Comprehensive IT and software development service line covering custom software development (.Net and PHP), networking and communications (radio links, PBX, SIP trunks, perimeter security), connectivity (WiFi zones, IPV6 transition), and data center colocation and hosting. Targeted at public sector entities and private enterprises in Colombia requiring outsourced IT infrastructure, custom applications, and managed telecommunications.
• Tercerización de Procesos de Negocio (BPO / Business Process Outsourcing) Outsourced call center and contact center services providing customer service, telesales, collections, PQRS (petition/complaint/claim) handling, back-office, front-office, email marketing, data processing, workforce management, and real-time management (GTR). Designed for government entities and private enterprises that need to scale citizen-facing or customer-facing operations without building in-house capacity.
• Renting Tecnológico y de Infraestructura (Technology and Infrastructure Rental) Rental of civil, electrical, and electronic infrastructure, computer equipment, servers, technological equipment, CCTV (closed-circuit television), and workstations (including work surfaces, ergonomic chairs with adjustable backs, and home work kits). Serves clients that prefer leasing technology and infrastructure over capital purchase, enabling rapid deployment of operational IT and contact-center environments.

Quantifiable outcome

• 170+ enterprises served at national and international level

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered minor.

• Gobierno de Colombia (Gov.co)minorOthersPeople Contact's website incorporates official Gov.co branding and links to the national government portal, indicating institutional alignment and use of the Colombian government's digital platform standards and branding.
• Secretaría de Planeación de ManizalesminorOthersJosé Fernando Olarte Osorio, Secretary of Planning for the Manizales Mayor's Office, serves on People Contact's Board of Directors, creating a direct governance linkage between the company and the municipal government.
• Aguas de Manizales S.A. E.S.P.minorOthersRepresentatives of Aguas de Manizales S.A. E.S.P., a municipal utility company, sit on People Contact's Board of Directors, indicating shared governance and potential service synergies.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Konecta: Spain-headquartered LATAM-focused BPO and customer-experience operator with extensive Colombia and Andean delivery centers. Directly comparable on contact-center/BPO services, telesales, and collections, with a similar mix of public-sector and enterprise clients across Spanish-speaking markets.
• Atento: Brazil-headquartered multinational BPO with major Colombian operations across voice, back-office, and digital CX services. Highly comparable end-customer mix (telecom, financial services, government) and similar dependence on bilingual Spanish-language voice capacity in the Andean region.
• Star Contact (Star Group): Colombian-headquartered BPO and contact-center operator with multi-vertical outsourcing and IT services. Closest direct comparator to People Contact given shared Bogotá/Andean footprint, similar service breadth (inbound/outbound voice, collections, back office), and presence in the Colombian public-sector RFP pool.

Broad incumbents

• Sitel Group / Foundever: Global BPO/contact-center major with substantial LATAM delivery footprint including Colombia. Comparable customer-experience services, multi-channel support, and back-office capabilities, but materially larger scale and broader geographic reach than People Contact.
• Concentrix: Global diversified customer-experience and BPO incumbent operating large LATAM delivery centers including Colombia. Broader portfolio (CX, digital, analytics) but overlapping on contact-center operations and BPO for Colombian public-sector and enterprise accounts.
• Teleperformance: World's largest customer-experience BPO with established Colombian operations in Bogotá and Medellín. Overlaps with People Contact on inbound/outbound contact-center and back-office services, though operates at vastly greater scale across verticals.

Regional players

• Movilidad Futura / eGBM (Colombian municipal IT managed-services firms): Colombian municipal-IT managed-services and connectivity specialist overlapping with People Contact's connectivity, WiFi-zone, and networking services for city governments. Comparable public-sector buyer base and similar technology-renting profile within specific Colombian regions.

Emerging players

• Softtek: Mexico-headquartered IT services and BPO firm with growing Colombian delivery presence. Comparable on the IT solutions and software-development layer (People Contact's .Net/PHP stack) and overlap on near-shore Spanish-language BPO offerings.
• Majorel: International customer-experience and BPO operator with growing Colombian and broader LATAM delivery presence. Comparable contact-center services and government/enterprise client profile, though focused more on digital CX than IT/renting adjacencies.

Others

• Grupo Renting Colombia: Colombian equipment- and infrastructure-leasing specialist relevant to People Contact's Renting Tecnológico line (workstations, servers, CCTV, civil/electrical infrastructure). Not a direct BPO competitor but an adjacent player in the technology-renting business serving Colombian enterprises and government.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/PeopleContact

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about People Contact