CredEx

What CredEx does

CredEx is a Kyiv-headquartered group of companies providing debt collection, debt portfolio purchasing, and B2B corporate debt management services to financial institutions and enterprises across Ukraine. Founded in 2007, the group comprises TOV KREDEKS (the parent operating company), TOV Agency for Debt Management (collection services managing over UAH 2.4 billion in debt), and TOV Kredex Finans (a licensed factoring entity that has acquired over UAH 1.8 billion in distressed credits). The company serves banks, international banks operating in Ukraine, insurance companies, leasing firms, microfinance organizations, and corporates across FMCG, telecommunications, and utilities, with service lines spanning pre-trial soft collection, legal collection through court enforcement, and voluntary collateral asset realization. Its competitive position rests on nationwide field coverage in every Ukrainian oblast, the only registered trademark among Ukrainian collection firms, a public uaA reliability rating from Expert-Rating, and four active Natskomfinposlug financial licenses (factoring, leasing, lending, and guarantees).

The company operates a proprietary software platform that performs intelligent call distribution, automated construction of debtor dialogue algorithms, autonomous SMS and letter distribution, and cross-departmental business process integration for end-to-end debt management. Supporting product extensions include credit scoring and data verification for MFOs, collateral property sales, financial-literacy consultation, and internal staff training and certification. Technology is described as proprietary and integrated but no public AI/ML model documentation, patents, or third-party validation is disclosed.

The business model is hybrid: contingent-fee agency collection on a pure success basis (no upfront client payment), debt portfolio purchasing (factoring) at negotiated discounts, and B2B corporate debt management on agency or purchased-portfolio terms. Marketing is sales-led, executed through direct enterprise engagement, partnership presentations, and industry association participation. The group is held via a Cyprus-registered parent (CredEx UK Deb Fund Limited), with ultimate beneficial owners domiciled in Cyprus and the British Virgin Islands.

Name

CredEx

Legal name

ТОВАРИСТВО З ОБМЕЖЕНОЮ ВІДПОВІДАЛЬНІСТЮ «КРЕДЕКС»

Website

https://credex.com.ua

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

CredEx is a Ukrainian debt collection and factoring group serving banks, insurers, leasers, MFOs, and corporate clients with nationwide field coverage, proprietary collection software, and licensed financial institution status since 2007.

Ownership category

akta.pro rank

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Commission-based Debt Collection: Services are provided on a contingency basis where clients pay only a percentage of actually recovered funds. No upfront payment is required, with compensation tied directly to successful debt collection outcomes.
2. Debt Portfolio Purchasing (Factoring): Purchase of distressed debt portfolios from banks and other financial institutions. TOV Kredex Finans (CredEx) is registered as a financial institution for factoring operations. Clients receive immediate partial debt recovery while transferring default risk to CredEx.
3. B2B Corporate Debt Management Services: Full-cycle management of corporate (B2B) debt including pre-trial negotiations, legal proceedings, enforcement proceedings, and bankruptcy proceedings. Services offered both on agency commission basis and through debt portfolio purchase.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

CredEx is a Ukrainian financial services group that provides full-cycle debt collection and distressed-debt management services to banks, insurance companies, leasing companies, microfinance organizations, and B2B corporate clients. Its offering spans pre-trial (soft) collection via calls/SMS/field visits, legal collection with court representation and enforcement, and the purchase (factoring) of non-performing loan portfolios through its CredEx Finance subsidiary. The group operates nationwide across all Ukrainian oblasts with 200+ specialists and a proprietary integrated software platform for intelligent call routing, dialogue algorithms, automated SMS/letter distribution, and cross-department workflow management.

Product overview

CredEx is a financial services group providing a comprehensive suite of debt collection and management solutions across Ukraine. The portfolio consists of two principal sub-brands: CredEx (ТОВ «Агенція по управлінню заборгованістю»), operational since 2007, focused on pre-litigation and legal debt collection services; and CredEx Finance (ТОВ «Кредекс Фінанс»), established in 2009, specializing in debt portfolio purchasing (factoring). The core offering spans soft collection, field visiting, legal collection, B2B corporate debt management, insurance debt recovery, leasing debt recovery, and microfinance services (including credit scoring and data verification). Regional coverage is provided through field agents and lawyers in all Ukrainian oblasts. Supporting services include collateralized property sales, consultation/advisory, and staff training and certification. The company also employs proprietary software for intelligent call routing, dialogue algorithms, and SMS/letter automation.

Differentiator

Problem solved

Functional benefit

Products and services

• Pre-trial (Soft) Debt Collection Pre-litigation debt recovery service including telephone negotiations with debtors, automated SMS and letter distribution, debtor contact data search, in-person field meetings, and voluntary collateral asset sales; offered to banks, financial institutions, leasing companies, insurance companies, and corporate B2B clients on a contingency-fee basis.
• Legal (Trial) Debt Collection Litigation-stage collection service covering claim filing, court representation, obtaining court decisions, enforcement proceedings, and repossession of collateral assets; offered to financial institutions, insurance companies, leasing companies, MFOs, and corporate clients.
• CredEx Finance (Кредекс Фінанс) — Debt Portfolio Purchasing (Factoring) Factoring service operated by subsidiary TOV Kredex Finans that acquires distressed credit portfolios from banks and financial institutions, enabling clients to close portions of NPL debt, release reserves, and transfer reputation risk to CredEx. Licensed under Natskomfinposlug factoring license No. 829 of 30.03.2017.
• B2B Corporate Debt Management Full-cycle management of corporate (B2B) overdue debt for enterprise clients, covering pre-litigation negotiations, court representation, enforcement proceedings, debtor bankruptcy, and voluntary commercial real estate realization; offered on agency commission basis and via portfolio purchase.
• Insurance Debt Collection (Subrogation) Subrogation right realization service for insurance companies covering auto insurance (OSAGO, CASCO), property insurance, and financial-risk insurance, working both pre-litigation and during court proceedings.
• Leasing Debt Collection Recovery service for leasing companies covering collection of overdue lease payments, debtor information research, and assistance in repossession of leased assets.
• Microfinance Organization (MFO) Services Specialized service bundle for microfinance organizations that includes overdue debt collection, credit scoring for default probability and collection strategy, and data verification of debtor-provided information.
• Regional Representation (Field Network) Distributed service-delivery capability of field agents and regional lawyers across every Ukrainian oblast center, providing direct debtor contact, collateral realization support, and local court representation underpinning all CredEx collection services.

Quantifiable outcome

• Debt in management: over 2.4 billion UAH
• +3 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Association of Collection Business Participants of Ukraine (Асоціація учасників Колекторського Бізнесу України)coreOthers · 1 March 2009Full member of the Association since March 2009. The association represents collection business participants in Ukraine and develops industry standards. CredEx participates in formulating the Responsible Collector Manifesto and adheres to its principles.
• iBOXminorOthersPayment terminal partnership enabling debtors to pay through the largest terminal network in Ukraine with over 5850 terminals across 200 cities. Partnership started May 1, 2014.
• Raiffeisen Bank Aval (АТ «Райффайзен Банк Аваль»)minorOthersBank partner offering reduced tariff rates for debt payments. Enables debtors to make payments at preferential conditions through the bank.
• Ernst & YoungminorOthersCredEx and Ernst & Young conducted a round table on the topic: 'Banks' Work with Problem Debt' in December 2009, demonstrating industry collaboration and professional standing.

Scale indicators8 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• EOS Group: EOS Group is an Otto Group-owned international debt collection specialist operating in 26 countries. Its focus on B2B and consumer debt collection with strong regional field networks directly parallels CredEx's model of pre-trial collection, legal enforcement, and nationwide debtor contact infrastructure.
• Encore Capital Group: Encore Capital Group is a major US-listed debt buyer and collection agency operating in multiple geographies. Its business model — purchasing charged-off debt portfolios at discount and recovering through call centers and legal channels — closely matches CredEx's factoring operations and collection methodology.
• PRA Group: PRA Group is a leading global debt purchaser and collector operating across the Americas and Europe. It directly parallels CredEx's combination of contingency-based collection and portfolio purchasing (factoring) under a financial services license, with similar customer profiles in banking and consumer credit.
• Hoist Finance: Hoist Finance is a Swedish-regulated debt purchaser specializing in acquiring NPL portfolios from European banks. Its licensed financial institution status and portfolio-purchase business model (similar to CredEx Finance's factoring operations) make it a direct comparable in the debt-buying subsegment.
• B2 Holding ASA: B2 Holding is a Norway-based debt management company operating across multiple European markets with a focus on purchased loan portfolios and collection services. It is comparable to CredEx through its combined debt purchasing, collection agency, and B2B credit management activities.

Broad incumbents

• Intrum AB: Intrum is the largest European credit management services company, offering debt collection, purchasing, and related B2B services across 20+ markets. It is comparable as a broad incumbent operating in the same core activities as CredEx but at much larger scale and with a wider service portfolio.
• Coface SA: Coface is a global trade credit insurance and B2B debt collection company operating in 100+ countries. Its B2B debt management and information services are comparable to CredEx's B2B corporate debt management segment, though Coface operates at much larger scale with a broader insurance product portfolio.
• Atradius N.V. Atradius is a Dutch global trade credit insurer and debt collection company. Its B2B debt collection, corporate receivables management, and insurance claim recovery services parallel CredEx's insurance debt collection (regression claim recovery) and B2B corporate debt management offerings.

Regional players

• Kredyt Inkaso SA: Kredyt Inkaso is a Polish-listed debt purchaser and collection company operating in Poland, Romania, and other Eastern European markets. It is comparable to CredEx as a regional Central/Eastern European peer with similar banking-NPL purchasing focus, though serving different national territories.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/credex.com.ua
• LinkedInlinkedin.com/company/credex

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CredEx