What Field Service Solutions does

Field Service Solutions (FSS) is a UK-based, privately-held specialist field service and aftercare provider for commercial coffee machines, registered in England and Wales (company number 10473344) and headquartered in Bury with satellite operations in Bournemouth and Southampton. The company delivers end-to-end coverage — installation, planned maintenance, breakdown repair, PSSR (Pressure Systems Safety Regulations 2000) compliance inspections, in-house refurbishment, and marine/cruise ship servicing — to a customer base spanning multi-site hospitality operators (Marston's, TGI Fridays, hotel chains), cruise lines (P&O Cruises, Cunard, Carnival UK), corporate offices, and coffee machine manufacturers and distributors (Bravilor Bonamat, Marco, WMF, BUNN, BRITA, Coffetek, Evoca). Its market positioning is brand-agnostic: a single point of contact for estates spanning multiple equipment manufacturers, served by a nationwide team of locally-based, accredited engineers (ISO 14001, Coffee Safe Certification, Safe Contractor Approved).

Name

Field Service Solutions

Legal name

Field Service Solutions

Website

https://fieldservicesolutions.co.uk

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Bury

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Installation Services: Professional installation of commercial coffee machines including site surveys, project management, staff training, and commissioning across all brands and machine types.
2. Maintenance and Servicing Contracts: Recurring maintenance contracts offering scheduled servicing visits (monthly, quarterly, bi-annual, or annual) for commercial coffee machines. Contracts can include preventative maintenance, parts replacement, priority support, and service reporting.
3. Repair Services: Breakdown and emergency repair services for commercial coffee machines, including on-site repairs by field engineers and workshop-based overhauls. Revenue generated per call-out or as part of service contracts.
4. PSSR Inspections: Annual Pressure Systems Safety Regulations 2000 inspections carried out by qualified engineers, providing compliance documentation and certificates for coffee machine operators.
5. Coffee Machine Refurbishment: In-house workshop refurbishment of coffee machines and components, offering cost-effective restoration as an alternative to new equipment purchases. Machines are backed by a warranty plan.
6. Full Service Solution: Comprehensive end-to-end service bundling equipment advice, installation, ongoing maintenance, servicing, repair, and compliance. Revenue generated through bundled service contracts tailored to customer needs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Field Service Solutions installs, maintains, repairs, refurbishes, and conducts PSSR safety inspections on commercial coffee machines for UK-based hospitality operators, multi-site estates, cruise lines, and coffee equipment manufacturers. Services are delivered by a national team of field engineers who cover all brands and machine types, supported by scheduled maintenance contracts and remote visual diagnostics. The company also runs a dedicated maritime service operation for cruise ships worldwide.

Product overview

Field Service Solutions offers a unified service platform for commercial coffee machine aftercare, comprising two core pillars: a Full Service Solution providing end-to-end lifecycle management (installation, maintenance, repair, refurbishment, PSSR inspections, and marine services), supplemented by technology add-ons including Remote Visual Assistance for remote diagnostics and a Customer Communications App for job tracking. The Full Service Solution serves as the primary offering, with all other services (Installation, Maintenance, Repair, Refurbishment, PSSR Inspections, Marine Services) functioning as distinct but integrated service modules that can be purchased individually or bundled. Remote Visual Assistance and the Customer Communications App are technology-enabled tools that complement the service delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Full Service Solution An end-to-end managed service for commercial coffee machine operators covering equipment selection advice, installation, ongoing scheduled maintenance, breakdown repair, PSSR compliance, and refurbishment delivered under a single service relationship. Designed for hospitality venues and multi-site operators that want a single point of accountability across their coffee equipment estate.
• Coffee Machine Installation Professional installation of commercial coffee machines including site surveys, project management, equipment setup, plumbing and power configuration, calibration, commissioning, and on-site staff training across all brands and machine types.
• Coffee Machine Maintenance Planned preventative maintenance and servicing programs tailored to specific commercial coffee machine models and manufacturer guidance, available as one-off service visits or under ongoing maintenance contracts with scheduled cadence (monthly, quarterly, bi-annual, or annual).
• Coffee Machine Repair Reactive breakdown and emergency repair services for commercial coffee machines including pump failures, heating and boiler faults, electronic errors, leaks, grinder malfunctions, and pressure problems, supported by remote diagnostics and on-site field repair with a standard 48-hour working-day response SLA.
• Coffee Machine Refurbishment In-house workshop refurbishment and remanufacturing of commercial coffee machines and individual components, offering a cost-effective restoration alternative to new equipment purchases, backed by warranty and delivering approximately 60% cost savings versus equivalent new machines.
• PSSR Inspections Annual Pressure Systems Safety Regulations 2000 (PSSR) compliance inspections of commercial coffee machine steam boilers and pressure vessels, carried out by qualified engineers and supported with inspection documentation, certificates, and online reporting for insurers.
• Marine Services Specialist installation, maintenance, and repair services for coffee and beverage equipment on cruise ships, delivered by a dedicated Southampton-based team providing in-port servicing, worldwide engineer deployment, and spare parts management for cruise line operators including P&O Cruises, Cunard, and Carnival UK.
• Remote Visual Assistance Live video-based remote technical support service connecting FSS engineers and customers for real-time diagnostics and guided repair, featuring browser-based access (no app download), on-screen pointers, augmented reality overlays, live drawing and typing, text extraction for machine errors, voice/chat communication, remote flashlight, and remote zoom to resolve issues without an on-site call-out.

Quantifiable outcome

• Refurbishment delivers approximately 60% cost savings compared to buying equivalent new equipment, with full warranty backing.
• +3 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• Bravilor BonamatcoreStrategic or Co-development Partner · 1 January 2019FSS has worked directly with Bravilor since 2019 to deliver installation, servicing, PSSR testing, and repair services to Bravilor's UK customers across casinos, hospitals, cafes, and theme parks. Bravilor chose to outsource its UK field service to FSS as a trusted specialist partner, enabling Bravilor to reassure customers of quality aftercare provision. FSS consistently meets lead time targets and takes proactive steps to flag machines requiring attention. The partnership has been steadily growing as FSS's team expands.
• MarcocoreStrategic or Co-development PartnerFSS supports Marco, a manufacturer and distributor of coffee machines and drinks dispensing equipment, particularly for the maritime and cruise ships market. FSS installs, services, and repairs Marco machines on Carnival cruise ships and has extended the partnership to serve Marco's other maritime customers. The partnership enables Marco to offer high-quality aftercare without maintaining its own field service team.
• P&O Cruises and CunardcoreStrategic or Co-development PartnerFSS won the aftercare contract for P&O Cruises and Cunard's beverage equipment through a tender process. FSS provides a tailored maritime solution with a dedicated team based in Southampton, worldwide engineer deployment capability, and spare parts inventory management. The partnership ensures prompt response and clear visibility of tasks and spend for cruise management.
• Mini & MightycoreStrategic or Co-development PartnerMini & Mighty, a family-run coffee supplier, engaged FSS to manage the aftercare of their entire estate of coffee machines. FSS handles installation, regular maintenance, emergency repairs, and boiler inspections. The partnership allows M&M to focus on its core roasting and coffee supply business while providing consistent aftercare for their customers. M&M's customers benefit from fewer breakdowns and consistent coffee quality.
• Big ChangesupportingTechnology or IntegrationFSS uses the Big Change customer communications app to keep customers informed about job progress. Big Change provides the underlying technology platform that enables automatic job confirmations, ETA text messages, and the online customer booking system. FSS is the user/deployer of this technology.
• Marston'scoreStrategic or Co-development PartnerFSS delivers its full range of aftercare services to Marston's pubs north of Birmingham, including installation, servicing, PSSR testing, and breakdown repair. FSS integrated its operation with Marston's own systems, allowing end users to request assistance with a 24-hour response service. The partnership has reduced machine downtime and improved customer service consistency across the estate.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Bravilor Bonamat: Dutch manufacturer of commercial coffee machines with an in-house UK service operation. Direct peer because FSS is Bravilor's outsourced UK service partner and competes for service contracts across Bravilor's installed base in casinos, hospitals, cafes, and theme parks.
• La Marzocco: Italian commercial espresso machine manufacturer with a growing UK service footprint. Direct peer because La Marzocco services its installed base in the UK across specialty coffee shops and hospitality, the same customer segments FSS targets.
• Franke Coffee Systems: Swiss commercial coffee machine manufacturer with a global service and parts network. Direct peer because Franke operates a UK service operation that competes with FSS for installation, maintenance, and repair contracts across the same hospitality and cruise segments.
• WMF Group: German premium commercial coffee machine manufacturer with a global service network. Direct peer because FSS supports WMF's UK customers with installation and servicing, and WMF's UK service operation competes for the same high-end hospitality and cruise service contracts.
• Schaerer: Swiss commercial coffee machine manufacturer with global service operations. Direct peer because Schaerer maintains a UK service operation for its installed base in hospitality, foodservice, and convenience retail, the same segments FSS serves.
• Marco Beverage Systems: UK-based manufacturer of coffee machines and water boilers with maritime specialization. Direct peer because FSS is Marco's service partner for Carnival cruise ships and other maritime customers, directly comparable in product category, customer base, and service model.
• Cimbali Group: Italian commercial espresso machine manufacturer (La Cimbali, Faema) with a global service network. Direct peer because Cimbali operates UK service for its installed base in hospitality and competes with FSS for service contracts across the same customer types.
• Evoca Group: Italian-headquartered global manufacturer of professional coffee and beverage solutions with service operations across Europe. Direct peer because Evoca is one of FSS's manufacturer partners and competes in the same commercial coffee machine service category in the UK market.

Others

• BRITA Professional: Water filtration specialist for commercial coffee and food service. Adjacent to FSS as a partner ecosystem participant (FSS supports BRITA's UK customer base for coffee machine servicing), but does not directly compete as a coffee machine service provider.

Broad incumbents

• Nestlé Professional: Global leader in out-of-home beverage solutions including Nespresso Professional and We Professional coffee systems, with a large service and route-based operations team. Comparable to FSS in serving commercial coffee customers at scale, but operates a much broader portfolio across beverage categories and geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/fieldserviceltd
• Facebookfacebook.com/fieldservicesolutions
• LinkedInlinkedin.com/company/field-service-solutionsltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Field Service Solutions