What Conrad Hong Kong does

Conrad Hong Kong is a luxury hotel property located at Pacific Place, 88 Queensway, Admiralty, operating under the Conrad brand within Hilton Worldwide's global hospitality portfolio. Founded c. 1990 and staffed by 501–1,000 employees, the property is integrated with the Hilton Honors loyalty program and Hilton.com distribution platform. It serves international and regional business and leisure travelers, corporate clients, and Hong Kong-based staycationers and residents.

The core offering comprises luxury accommodation alongside six on-site dining outlets — Brasserie on the Eighth (French), Golden Leaf (Cantonese), Garden Café (international buffet), Lobby Lounge (afternoon tea and casual dining), Pacific Bar (champagne and cocktails), and an Executive Lounge — plus a Cake Shop & Gift Shop retail outlet and wellness services (massage, Health Club day passes and 30-day memberships). The technology stack is built on Hilton's centralized property management and reservations systems, paired with a proprietary direct-to-consumer e-commerce platform, eshop.conraddining.com, which handles takeaway, delivery within Hong Kong SAR, dining vouchers, seasonal mooncakes and hampers, wellness packages, and branded merchandise.

The business model is multi-stream and asset-heavy. Revenue is generated from room accommodation, dine-in F&B, banqueting and corporate events, e-commerce takeaway and gifting, and wellness subscriptions. Pricing is transacted in HKD with a standard 10% service charge and ranges from per-cover dining at HK$258 to premium tasting menus at HK$1,688 per person, HK$30,000+ banquet packages, and recurring 30-day wellness memberships at HK$4,200. Go-to-market combines Hilton's global direct and loyalty channels with the property's own digital channels (conraddining.com, eShop, email, social), exclusive affinity partnerships (Hang Seng Bank credit-card promotions, Pacific Place office-tower lunch offers), and co-branded experiences (Champagne Billecart-Salmon, Mindful Sparks). The property operates exclusively in Hong Kong SAR, with delivery restricted to non-outlying-island addresses, and has no independent financial disclosure as it sits within Hilton's franchise/management structure.

Name

Conrad Hong Kong

Legal name

Conrad Hong Kong

Website

https://conraddining.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Conrad Hong Kong is a luxury hotel under Hilton Worldwide, located at Pacific Place in Admiralty, operating six dining outlets, a Cake Shop, wellness services, and an e-commerce platform serving travelers, corporate clients, and Hong Kong residents.

Ownership category

akta.pro rank

Product category

Luxury Hotels & Hospitality Services

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Urban Luxury Hotels (City Luxury) (THAGACAE)

akta.pro secondary industries

Urban & Downtown Full-Service Hotels (THAGAAAA), Luxury MICE & Conference Resorts (THAGACAN)

Keywords

• Luxury hotel services
• Fine dining restaurants
• Hotel accommodation
• Event catering
• Wellness facilities

Headquarters

HQ city

Admiralty

HQ country

Hong Kong SAR China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Hotel Accommodation: Luxury hotel rooms and suites available through Hilton.com and direct booking, targeting business and leisure travelers in Hong Kong.
2. Dining Services: Multiple on-site restaurants including Brasserie on the Eighth (French), Golden Leaf (Cantonese), Garden Café (international buffet), Lobby Lounge (afternoon tea and casual), Pacific Bar (champagne and cocktails), and Cake Shop offering dine-in experiences.
3. E-commerce Takeaway and Delivery: Online ordering through eshop.conraddining.com for cakes, pastries, mooncakes, hampers, takeaway gourmet items, dining vouchers, and wellness services with delivery within Hong Kong SAR.
4. Events and Banquets: Meeting and event spaces available for corporate events, weddings, and social gatherings with catering services.
5. Gift and Merchandise Sales: Sale of branded merchandise including Conrad Bear, Conrad Duck, chocolates, and gift hampers through the eShop.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Conrad Hong Kong is a luxury hotel located at Pacific Place, 88 Queensway, Admiralty, Hong Kong, operated under Hilton Worldwide's Conrad brand. The property offers hotel accommodation, six distinct on-site dining venues (Brasserie on the Eighth for French cuisine, Golden Leaf for Cantonese, Garden Café for international buffet, Lobby Lounge for afternoon tea, Pacific Bar for champagne and cocktails, and the Executive Lounge), meeting and banquet facilities for corporate events and weddings, an e-commerce platform (eshop.conraddining.com) for takeaway gourmet items, cakes, mooncakes, hampers and branded merchandise, and wellness services including a Health Club and massage treatments.

Product overview

Conrad Hong Kong operates as a luxury hotel offering integrated hospitality services. The dining portfolio consists of six distinct restaurants and lounges: Brasserie on the Eighth (French cuisine), Golden Leaf (Cantonese), Garden Café (international buffet), Lobby Lounge (afternoon tea and casual dining), Pacific Bar (champagne and cocktails), and Executive Lounge. The hotel operates an eShop platform (eshop.conraddining.com) for online ordering of takeaway gourmet items, dining experiences, cakes and pastries, seasonal mooncakes, gift hampers, and wellness packages. Additional offerings include the Cake Shop & Gift Shop retail outlet, branded Conrad Gifts merchandise, and comprehensive wellness services featuring massage treatments and health club facilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Conrad Hong Kong Hotel Accommodation Luxury hotel rooms and suites available for booking through Hilton.com and direct reservations, targeting business and leisure travelers seeking premium accommodation in Hong Kong's Admiralty district.
• Brasserie on the Eighth French restaurant offering European cuisine including weekend brunch, four-course degustation dinner, and themed dining experiences. Available for hotel guests and walk-in diners.
• Golden Leaf Authentic Cantonese restaurant offering dim sum, signature dishes, and curated tasting menus crafted by Executive Chinese Chef Tony Wan.
• Garden Café All-day dining restaurant featuring international buffet lunch and dinner with live cooking stations, including rotating themed cuisine promotions.
• Lobby Lounge Lounge serving afternoon tea, weekend buffets, curry tiffin lunches, and special themed dining experiences.
• Pacific Bar Champagne and cocktail bar offering up to 15 varieties of champagne by the glass, live saxophone music performances, and exclusive champagne selections.
• Executive Lounge Exclusive lounge access for eligible guests with complimentary refreshments and business services.
• Conrad Hong Kong eShop Online ordering platform enabling customers to purchase takeaway gourmet items, dining vouchers, cakes, mooncakes, hampers, wellness packages, and hotel merchandise for pickup or delivery within Hong Kong SAR.
• Cake Shop & Gift Shop Retail outlet offering freshly baked cakes, pastries, chocolates, cookies, and artisanal desserts prepared by the hotel's pastry team, plus branded souvenirs and gift items.
• Meetings, Events & Banquets Meeting and event spaces available for corporate events, conferences, weddings, and social gatherings with catering services, targeting business clients and event organizers.
• Wellness Services Wellness offerings including massage treatments (Swedish, Aromatherapy, Deep Tissue, Sports Massage), Health Club day passes, and 30-day wellness memberships providing access to fitness center, swimming pool, steam room, and sauna.
• Mid-Autumn Festival Mooncakes & Hampers Seasonal mooncake gift boxes and Mid-Autumn hampers available in various flavors including Mini Black Sesame, Mini Musang King Durian, Grand Assorted, and White Lotus Seed Paste with Double Egg Yolks, sold through the eShop.
• Conrad Branded Gifts & Merchandise Branded merchandise including the Classic Conrad Bear mascot plush toy and Classic Conrad Duck, plus chocolates and gift hampers sold as souvenirs for hotel guests and consumers.

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• Hang Seng BankcoreGTM or Marketing Partner · 1 June 2026Hang Seng Bank credit card holders receive exclusive promotions at Conrad Hong Kong dining outlets including buy-one-get-one-free offers at Garden Café and Brasserie on the Eighth, and +FUN Dollars promotions at the cake shop. Valid from June 1 to September 30, 2026.
• Hilton WorldwideflagshipStrategic or Co-development PartnerConrad Hong Kong is operated under Hilton's luxury portfolio brand. Hilton provides global distribution through Hilton.com, the Hilton Honors loyalty program, centralized reservations, and brand standards. Conrad operates as a franchisee within Hilton's network of 6,500+ properties worldwide.
• Pacific PlacecoreStrategic or Co-development PartnerLocated within the Pacific Place shopping complex and office towers in Admiralty, Hong Kong. Pacific Place provides retail and office foot traffic, co-marketing opportunities, and exclusive promotions for office tenants including special lunch menus at Conrad's restaurants.
• Visa, MasterCard, JCB, China UnionPaycoreChannel Partner/ Reseller/ DistributorPayment processing partnerships accepting major credit cards for online and in-person transactions at eshop.conraddining.com. Supports online payments via all four major card networks.
• Mindful SparksminorStrategic or Co-development PartnerLocal craft sparkling tea brand collaborated with Conrad Hong Kong to create the signature sparkling tea using jasmine from Sichuan, bergamot from Italy, and sandalwood from India. Available exclusively at the hotel.
• Champagne Billecart-SalmonminorStrategic or Co-development PartnerExclusive partnership to offer Champagne Billecart-Salmon – Sous Bois, a six-year aged pink champagne available exclusively at Pacific Bar, Conrad Hong Kong. First hotel partnership in Hong Kong for this champagne.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Four Seasons Hotel Hong Kong: Luxury urban hotel in IFC, Central with multi-Michelin-star F&B and executive lounge access — comparable on Conrad's luxury tier, mixed-use banqueting, and high-end F&B pricing.
• JW Marriott Hotel Hong Kong: Adjacent luxury hotel in Pacific Place complex with comparable banqueting, executive lounge, and multi-outlet F&B strategy targeting corporate and leisure travelers.
• The Ritz-Carlton Hong Kong: Luxury hotel atop Kowloon ICC with sky-high F&B and club lounge, comparable on luxury segment positioning and premium F&B offerings for Hong Kong corporate and high-end leisure travelers.
• Island Shangri-La Hong Kong: Luxury Pacific Place-adjacent hotel with multiple Cantonese and international dining venues; comparable as a luxury Admiralty/Central hotel with banqueting and corporate client focus.
• Mandarin Oriental Hong Kong: Iconic luxury urban hotel in Central Hong Kong with award-winning F&B outlets, direct benchmarking peer for luxury accommodation and dining-driven ancillary revenue in the same HK market.
• The Peninsula Hong Kong: Legendary luxury hotel in Tsim Sha Tsui with extensive F&B and banqueting, comparable on city luxury positioning, premium pricing, and integrated dining portfolio.
• The Murray Hong Kong, a Niccolo Hotel: Boutique luxury urban hotel in Central with contemporary F&B and executive lounge — competing for similar high-end business and leisure guests with similar pricing architecture.
• Rosewood Hong Kong: Newer luxury hotel in West Kowloon with extensive dining, banqueting, and wellness offerings — competing directly for the same Hong Kong luxury and corporate events segment.
• Grand Hyatt Hong Kong: Large luxury business hotel in Wan Chai with multiple restaurants and major banqueting facilities, comparable for HK corporate events, leisure accommodation, and multi-outlet F&B.
• The St. Regis Hong Kong: Luxury hotel in Wan Chai with multiple F&B venues and banqueting spaces, comparable on luxury positioning and Conrad's premium pricing/premium dining-focused operating model in HK.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conrad Hong Kong