OHC

What OHC does

OHC (trading as Orchard House, legal entity OHC Ltd.) is a UK-domiciled private limited company founded in 2003 that delivers outsourced managed IT services to small and medium sized businesses. Operating from a single headquarters in Flixton, Suffolk, the company serves clients exclusively within the United Kingdom, with stated focus on three verticals: financial services, property, and professional services. No revenue figures, headcount, or ownership details are disclosed in available materials.

The service offering comprises six integrated modules: a helpdesk with ticket logging and email confirmations; remote desktop support; 24/7 system monitoring with on-call engineering; advanced troubleshooting; continuously monitored backups; and disaster recovery. Service delivery is supported by the HaloPSA platform for the customer-facing portal. Pricing is not publicly disclosed; the company sells subscription-style managed service contracts on flexible terms positioned as a cost-effective alternative to in-house IT staff. No proprietary technology stack, AI/ML capability, patents, certifications, or third-party validation of operational metrics are documented.

OHC's go-to-market is direct and sales-led, with the company website (ohc.co.uk) as the primary acquisition channel, supplemented by phone, email, and educational blog content covering managed IT benefits, remote working support, and cybersecurity. The company claims 22+ years of operation, a 99% customer satisfaction rating, and 100% of support tickets responded to within 10 minutes. No funding rounds, acquisitions, partnerships, management team details, or awards are documented, indicating either a bootstrapped, founder-owned operation or a general absence of disclosed corporate activity.

Name

OHC

Legal name

OHC Ltd.

Website

https://ohcomputers.co.uk

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

OHC (Orchard House / OHC Ltd.) is a UK-based managed IT services provider founded in 2003 that delivers outsourced IT department services to small and medium UK businesses in financial services, property, and professional services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Miscellaneous Business Services (7380)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industry

Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ)

Keywords

• Managed IT services
• IT helpdesk support
• Disaster recovery solutions
• Cybersecurity services
• Remote IT support

Headquarters

HQ city

Bungay

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Support Services: Fully managed IT support providing ongoing monitoring, helpdesk support, system management, and disaster recovery solutions. Services appear to operate on subscription/contract basis with flexible terms, functioning as an outsourced IT department for clients.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

OHC provides fully managed IT support services functioning as an outsourced IT department for small and medium sized UK businesses. The offering covers helpdesk ticketing, remote desktop support, 24/7 system monitoring, advanced troubleshooting, continuous backup monitoring, and disaster recovery. Services are delivered on a recurring contract basis with flexible terms across financial services, property industry, and professional services verticals.

Product overview

OHC is an outsourced IT department offering a unified managed IT support service for small and medium sized UK businesses. The portfolio consists of six integrated service modules: Helpdesk (incident tracking and support ticketing), Online Support (remote desktop control), System Management (24/7 monitoring), Advanced Troubleshooting (root cause diagnostics), Monitored Backups (continuous backup surveillance), and Disaster Recovery Solutions (business continuity and data recovery). These services work together as a fully managed IT support package, providing proactive rather than reactive IT management from Windows servers through to firewalls and security.

Differentiator

Problem solved

Functional benefit

Products and services

• Helpdesk

Quantifiable outcome

• 99% customer satisfaction rating
• +2 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators3 records

Recent moves3 records

Expansion highlights1 record

Direct peers

• Datcom: East Midlands-based UK MSP offering fully managed IT support, helpdesk, cybersecurity, and cloud services to SMBs - closely comparable regional SMB-focused managed-IT proposition.
• Netstar: UK-based IT support and managed services provider focused on small and medium businesses with helpdesk and proactive IT support - directly comparable outsourced-IT positioning.
• The One Point: UK-based managed services provider offering IT support, helpdesk, cloud, and connectivity to SMB and mid-market customers - directly comparable outsourced IT department model.
• Littlefish: UK managed IT and cybersecurity services firm serving SMB and mid-market clients with helpdesk, managed support, and security offerings - directly overlapping OHC's core service portfolio.
• Trustack: UK managed IT services and cybersecurity provider for SMBs, offering helpdesk, monitoring, backup, and security - closely matching OHC's six-module managed-IT stack.
• ProActive IT: UK-based managed IT support provider targeting small and medium businesses with helpdesk, monitoring, and proactive IT services - the same outsourced-IT-department model OHC pursues.

Broad incumbents

• Daisy Corporate Services: Major UK managed IT, cloud, and connectivity provider serving SMB, mid-market, and enterprise - a scaled incumbent offering overlapping helpdesk, monitoring, and managed support capabilities.
• Bytes Technology Group: Large UK IT services and software licensing distributor with a managed services practice serving SMB through enterprise - a broader incumbent overlapping OHC's SMB managed-IT space but at much greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OHC