The One Point
The One Point is a UK managed technology provider delivering fixed-price IT support, business mobiles, VoIP, cybersecurity, cloud, and connectivity services to SMBs, enterprises, public-sector bodies, and charities across Yorkshire and the North East as a Microsoft Gold Partner.
- Company typePrivate
- Founded2005
- HeadquartersHessle, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What The One Point does
The One Point is a UK managed technology provider founded in 2005 and headquartered in Hessle, East Yorkshire, with regional offices in Leeds and Newcastle upon Tyne. The business delivers an integrated technology stack to small and medium-sized businesses, larger enterprises, public-sector bodies, and charities, covering fixed-price unlimited IT support, business mobiles across O2/Vodafone/EE, VoIP via Cisco Webex and Microsoft Teams, cybersecurity (Cyber Essentials Plus certification, PEN testing, PCI compliance), Microsoft Azure/365/Intune/SharePoint/Teams managed services, broadband and connectivity, and bespoke digital development including the Think 360 BI/CRM platform and tailored websites and mobile apps. As a top-1% Microsoft Gold Partner with ISO 27001, ISO 9001, ISO 14001, NHS Approved Supplier, and Crown Commercial Service accreditations, it serves as a regulated-procurement-grade vendor for both commercial and public-sector clients.
The commercial model is predominantly recurring: subscription-based managed IT support, monthly mobile tariffs, recurring VoIP and connectivity contracts, and consumption-based cloud licensing, supplemented by project-based professional services (websites, mobile apps, custom integrations) and a finance/bundling layer for hardware-software-support leases. Revenue is generated through direct regional sales teams in three offices, inside-sales website quote requests, and partner referrals via We Are Wakefield and community networks, with brand investment in Hull City AFC, Yorkshire business awards, and the One Point Foundation community programme.
In July 2023, founder Martin Lauer completed a management buy-out supported by a £1.4 million debt facility from Mercia Asset Management and the Northern Powerhouse Investment Fund, with an explicit 50%-growth-by-end-2025 target funding the expansion. The company's stated scale is supporting over 4,000 users across its customer base, with an 11–50 employee headcount, three UK offices, and a growing AI Solutions product line (AI Agents for Telecoms, Microsoft Copilot deployment) layered on top of the existing managed-IT portfolio.
The One Point firmographics
Firmographics- Name
- The One Point
- Legal name
- The One Point Ltd
- Website
- https://theonepoint.co.uk
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The One Point is a UK managed technology provider delivering fixed-price IT support, business mobiles, VoIP, cybersecurity, cloud, and connectivity services to SMBs, enterprises, public-sector bodies, and charities across Yorkshire and the North East as a Microsoft Gold Partner.
- Ownership category
- akta.pro rank
The One Point industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where The One Point is headquartered
LocationHeadquarters
- HQ city
- Hessle
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
The One Point business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Support Services: Recurring subscription revenue from all-inclusive, fixed-price IT support packages covering helpdesk, remote monitoring, anti-virus, security patching, site visits, and disaster recovery. Sold on monthly/annual contracts to SMBs, enterprises, and public sector clients.
- Business Mobiles: Recurring revenue from mobile device contracts and tariffs (O2, Vodafone, EE networks). Includes multi-award-winning customer service, device procurement, and mobile device management. Business plans range from £2 data sharer plans to single-user plans.
- VoIP and Telecommunications: Hosted VoIP services including Cisco Webex, custom auto-attendants, and call centre solutions. Recurring subscription revenue with Teams and Webex integration.
- Cybersecurity Services: Revenue from cyber security assessments, PEN testing, Cyber Essentials certification, cyber insurance readiness, and ongoing managed security services.
- Digital Services and Custom Development: Bespoke websites, mobile apps, CRM development, Think 360 platform, and custom integrations. Typically project-based or retainer engagements.
- Connectivity and Broadband: Broadband and network connectivity services with associated hardware, sold alongside managed IT support.
- Cloud Solutions: Microsoft 365 licences, Azure, and cloud-hosted infrastructure management as recurring or consumption-based revenue.
- Finance and Leasing Options: Through partner finance providers, The One Point facilitates lease finance, hire purchase, operating lease, and bundled solutions for IT hardware, mobiles, and telecoms — generating referral or margin income.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | All-Inclusive Unlimited IT Support |
| Subscription | Monthly | Business Mobile Plans |
| Other | Monthly | Finance Options (Lease/Hire Purchase) |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
The One Point product offering
Product offeringCore offering
The One Point is a managed technology provider delivering all-inclusive fixed-price IT support, business mobiles, hosted VoIP, cybersecurity, connectivity and bespoke digital services (websites, mobile apps, CRM and the Think 360 platform) to UK organisations, anchored on Microsoft Azure, Microsoft 365 and Teams. Service is delivered under a Single Point of Contact (SPoC) model across three regional offices, bundling helpdesk, remote monitoring, anti-virus, cloud backup and disaster recovery into monthly contracts.
Product overview
The One Point is a managed technology provider offering an all-in-one technology solutions platform serving UK businesses. The portfolio comprises integrated core service pillars: IT Support (fixed-price unlimited helpdesk, cloud backups, remote monitoring, disaster recovery), Business Mobiles (multi-network partnerships with O2, Vodafone, EE, device management, secure call recording), Cyber Security (Cyber Essentials, PEN testing, anti-virus, PCI compliance), VoIP (Cisco Webex, Teams integration, call centres), Digital Services (bespoke websites, mobile apps, CRM, Think 360 business intelligence), Connectivity (broadband, network security), AI Solutions (AI Agents for telecoms, Microsoft CoPilot), Cloud Solutions (Microsoft Azure, cloud backups), and Print services. As a Microsoft Gold Partner, The One Point delivers Microsoft 365, Azure, Intune, Teams, and SharePoint implementations. The architecture is modular, allowing businesses to select individual services or bundle them as a comprehensive managed IT package.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Support Fixed-price unlimited IT support covering 24/7 helpdesk, anti-virus, security patching, remote monitoring, site visits, cloud backups, network management and disaster recovery. Targeted at UK SMBs, enterprises, public sector bodies and charities that need outsourced IT expertise under a predictable monthly cost.
- Business Mobiles Multi-network business mobile contracts on O2, Vodafone and EE with device procurement, mobile device management, secure call recording, fixed cost plans, data and spend caps, travel SIMs and dedicated care-sector mobile solutions. Sold to UK businesses that need consolidated mobile fleet management.
- Cyber Security
Quantifiable outcome
- Supporting over 4,000 users across the customer base
- +2 more outcomes
Companies that use The One Point
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
The One Point technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability9 records
Feature7 records
The One Point partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core, secondary and minor.
- MicrosoftcoreMicrosoft Gold Partner with multiple competencies. Provides The One Point access to Microsoft technologies (Azure, M365, Teams, SharePoint, Intune) and co-selling/marketing opportunities. The One Point delivers M365, Azure, Teams, and SharePoint implementation and managed services to customers.
- O2 (Telefonica UK)coreAuthorised O2 business mobile reseller. Provides O2 tariffs, devices, and mobile services to The One Point's business customer base. Multi-award-winning O2 partnership.
- VodafonecoreAuthorised Vodafone business mobile reseller. Offers Vodafone business tariffs and devices to The One Point's customer base.
- EEsecondaryAuthorised EE business mobile reseller. Provides EE network tariffs and devices as part of The One Point's multi-network business mobile offering.
- Cisco (Webex)secondaryProvides Cisco Webex VoIP and call centre solutions as part of The One Point's hosted VoIP service offering.
- Zebra TechnologiessecondaryPartner for Zebra mobile computing, barcode scanners, and printing hardware, integrated into The One Point's business mobile and field mobility solutions.
- Think 360 LimitedcoreSister company within The One Point group. Think 360 is referenced alongside N3i and Loop Network Services as affiliated companies that may be introduced to customers for location or expertise-based fit. Part of shared marketing and customer referral ecosystem.
- N3i LimitedcoreSister company. May be recommended to customers based on location or expertise fit. Part of the group referral network.
- Loop Network Service LimitedsecondarySister company within the group. May be recommended to customers for specific service or geographic fit.
- Ingram MicrosecondaryTechnology distributor providing hardware, software, and cloud products to The One Point for resale to end customers.
- ESETsecondaryProvides antivirus and endpoint security software integrated into The One Point's cybersecurity managed services.
- BT (British Telecom)secondaryConnectivity and network partner providing broadband and telecommunications infrastructure integrated into The One Point's connectivity solutions.
- SolarwindssecondaryProvides IT operations management and network monitoring software used in The One Point's managed services stack.
- N-AblesecondaryProvides remote monitoring and management (RMM) software used by The One Point to deliver its managed IT support services.
- We Are WakefieldminorRegional business network membership. The One Point is a member and active participant in the We Are Wakefield business community, contributing to networking and collaboration events in West Yorkshire.
- Spectrum (previous partner)minorPrevious investment partner since 2014. Exited as part of the 2023 management buy-out facilitated by Mercia and NPIF funding. Founder Martin Lauer acquired Spectrum's shareholding.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
The One Point competitors and assessment
Company assessmentDirect peers
- ANS Group: Manchester-headquartered UK managed cloud and IT services provider with strong Microsoft Azure/M365 capabilities and a comparable mix of managed support, connectivity, and security for mid-market and enterprise clients.
- Trustmarque: UK-based IT services and managed solutions provider delivering Microsoft-centric cloud, security, and managed support to mid-market and public-sector customers — directly comparable to The One Point's Gold Partner-led model.
- Littlefish: UK managed IT services and cyber security provider serving SMB and mid-market with a similar outsourced-helpdesk + security + cloud + Microsoft-centric offering profile.
- Six Degrees Group: UK managed cloud, colocation, and unified communications provider overlapping with The One Point's hosted VoIP, connectivity, and managed-cloud services.
- Phoenix Software: UK Microsoft-focused IT solutions provider delivering M365, Azure, security, and managed services to public-sector and enterprise customers — a comparable credentialed Microsoft partner.
Broad incumbents
- SCC: Large UK/European IT services and solutions provider offering managed services, Microsoft deployments, security, and unified communications across enterprise and public sector at materially larger scale.
- Computacenter: Large UK-headquartered IT infrastructure and managed services provider serving enterprise and public sector with much broader geographic and capability coverage than The One Point.
- Bechtle: Pan-European IT solutions and managed services provider with a meaningful UK presence, overlapping with The One Point in Microsoft, security, and managed-support offerings but at much larger scale.
Emerging players
- Vodafone Business: Direct carrier competitor in business mobile, fixed-line, and unified communications. While also a partner of The One Point, Vodafone Business increasingly sells direct to mid-market and enterprise customers, threatening The One Point's mobile resale margin.
- BT Business: UK incumbent connectivity and unified communications provider and connectivity partner to The One Point; competes head-on for SMB and mid-market broadband, VoIP, and managed-network deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
The One Point social profiles
Digital presenceThe One Point compliance and trust
Trust signalCompliance14 records
The One Point financial estimates
Financial estimateRevenue estimate
Valuation estimate
The One Point leadership team
Management profileNumber of profiles
Profiles4 records
The One Point funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The One Point M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The One Point
What does The One Point do?
The One Point is a managed technology provider delivering all-inclusive fixed-price IT support, business mobiles, hosted VoIP, cybersecurity, connectivity and bespoke digital services (websites, mobile apps, CRM and the Think 360 platform) to UK organisations, anchored on Microsoft Azure, Microsoft 365 and Teams. Service is delivered under a Single Point of Contact (SPoC) model across three regional offices, bundling helpdesk, remote monitoring, anti-virus, cloud backup and disaster recovery into monthly contracts.
Is The One Point a public or private company?
The One Point is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The One Point founded?
The One Point was founded in 2005. It employs 11 to 50 people.
Where is The One Point based?
The One Point is headquartered in Hessle, United Kingdom, in the Europe region.
How does The One Point make money?
Eight revenue lines are on record. Managed IT Support Services are the primary driver. The others are business Mobiles, voIP and Telecommunications, cybersecurity Services, digital Services and Custom Development, connectivity and Broadband, cloud Solutions and finance and Leasing Options.
Who are The One Point's main competitors?
Direct peers on record are ANS Group, Trustmarque, Littlefish, Six Degrees Group and Phoenix Software. Broad incumbents are SCC, Computacenter and Bechtle. Emerging players are Vodafone Business and BT Business.
Does The One Point have an API?
No public API is recorded for The One Point.
What industry is The One Point in?
The One Point's product category is Managed IT Services. Its primary akta.pro industry code is BPAEALAI, Backup & DR Software Implementation & Managed Platforms. Its NAICS code is 54151 and its SIC code is 7370.