Air Kelantan

What Air Kelantan does

Air Kelantan Sdn. Bhd. (AKSB) is the state-owned water utility operator for the Malaysian state of Kelantan, providing treated water supply to residential, commercial, industrial, government, and educational customers across all 12 districts (jajahan) of the state. Founded in 1994 and headquartered at Wisma Air Kelantan in Kota Bharu, the company reported 97.1% treated water coverage in 2023 with a state-level target of 100% by 2050. AKSB holds a regulated monopoly franchise under SPAN oversight, with tariffs set by federal gazette (most recently P.U.(A) 266 effective 10 September 2025).

AKSB operates multiple water treatment plants (Loji Rawatan Air) employing conventional treatment alongside Chemiles — a chemical-less groundwater treatment system sourced from Japan, deployed at LRA Mini Meranti Baharu — and NR Cavitation technology at LRA Mini Teluk Mesira. Active infrastructure projects include the LRA Tg Mas upgrade (RM88.1M PAAB funding, expanding to 30 JLH), LRA Bukit Chupak in Gua Musang (10 JLH, groundbreaking February 2024), and LRA Mini Meranti Baharu (6 JLH, operational October 2023). The digital layer comprises the myAKSB mobile application (V4.7.4 with card payments), the AKSB website with e-Bil Air (e-Invoice) billing, and the PINTAS hotline/WhatsApp complaint channel.

AKSB generates revenue primarily through usage-based monthly water tariffs across domestic, commercial, and industrial segments, with supplementary income from one-time new connection fees, reconnection fees, and penalty/arrears collection. The company distributes service through 12 district offices, mobile customer service counters deployed at community events and partner venues (KPJ Perdana Hospital, IPD Bachok Police Station), and an ecosystem of payment integrations (JomPAY, Boost, 7-Eleven, BSN, Agrobank, Bank Muamalat). Notable institutional customers include UiTM Machang and government premises. Inter-operator mutual-aid partnerships (SATU in Terengganu, Ranhill SAJ in Johor) reflect sector coordination. The company carries RM31 million in accumulated arrears as of December 2025, indicating meaningful but typical utility collection friction.

Name

Air Kelantan

Legal name

Air Kelantan Sdn. Bhd.

Website

https://airkelantan.com.my

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Air Kelantan Sdn. Bhd. (AKSB) is the state-owned water utility of Kelantan, Malaysia, providing treated water supply to residential, commercial, industrial, government, and educational customers across all 12 districts under a regulated SPAN franchise.

Ownership category

akta.pro rank

NAICS

Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941)

akta.pro primary industry

Drinking Water Distribution Network Operations (Mains, Valves, Hydrants, Service Lines) (EUANAAAE)

akta.pro secondary industries

Water Supply & Wastewater Utilities Administration (BPAIACAG), Monitoring & Control (Dosing Systems, Remote Monitoring, Sensors) (BPABAJAK), Field Operations & Repair Services (Emergency Response, Leak Repair, Crew Dispatch) (EUANAKAL)

Keywords

• Water supply services
• Water utility operations
• Water treatment
• Potable water distribution
• Water tariff billing

Headquarters

HQ city

Bachok

HQ country

Malaysia

HQ region

Asia

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Water Supply Tariffs: Revenue generated from water supply tariffs charged to domestic, commercial, and industrial users based on consumption volume and tariff rates effective from September 2025.
2. New Connection Fees: Fees charged for new water connections including promotional periods with free forms and waived connection charges.
3. Reconnection Fees: Fees for reconnecting water supply after disconnection due to non-payment or customer requests.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Air Kelantan Sdn. Bhd. (AKSB) operates the state water utility for Kelantan, Malaysia, providing treated water supply and distribution services to domestic, commercial, and government customers across all 12 districts. The company manages multiple water treatment plants (LRAs), a state-wide pipe distribution network, and customer service infrastructure including the myAKSB mobile application, e-Bil Air (e-Invoice) billing platform, PINTAS 1-800-88-5937 hotline, and a Central Laboratory for water quality testing. Its service portfolio also includes new water connections, reconnection services, and dedicated support for government and educational institutions.

Product overview

Air Kelantan Sdn. Bhd. (AKSB) is a state water utility operator providing comprehensive water supply services across Kelantan, Malaysia. The company's product portfolio consists of a unified service platform centered on clean water production, treatment, and distribution to over 200,000 accounts. The digital ecosystem comprises the myAKSB mobile application (V4.7.4) for bill viewing, payment, and real-time complaints, the AKSB corporate website with e-Billing (e-Bil Air) functionality, and the PINTAS hotline system. Core operations include operating multiple water treatment plants (Loji Rawatan Air) using technologies such as Chemiles, NR Cavitation, and conventional methods. Services span domestic and commercial water connections, meter testing, laboratory analysis, and district customer service counters. The company recently implemented digital transformation with e-invoicing and mobile payment integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Domestic Water Supply Service
• Commercial Water Supply Service
• Government and Educational Institution Water Supply
• New Water Connection Service
• Water Reconnection Service
• myAKSB Mobile Application
• AKSB PINTAS Hotline (1-800-88-5937)
• AKSB e-Bil Air (e-Invoice)
• Central Laboratory Water Quality Testing

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• SPAN (Suruhanjaya Perkhidmatan Air Negara)coreOthers · 1 May 2025National water services commission regulates AKSB operations. New chairman Datuk Ir. Abdul Kadir bin Mohd Din appointed in 2025. AKSB works with SPAN on customer complaint handling and service standards.
• PERKESO (Pertubuhan Keselamatan Sosial)minorGTM or Marketing Partner · 20 January 2025Social security organization partnership for community engagement. AKSB participated in PERKESO community program at PPR Kota Bharu to promote myAKSB application among residents.
• PMBK (Perbadanan Menteri Besar Kelantan)minorGTM or Marketing Partner · 4 November 2024Partnership with state development corporation for customer service counter deployments. Joint programs include opening counters at KPJ Perdana Hospital, IPD Bachok Police Station, and various DUN areas including Tawang, Ayer Lanas, and Air Lanas.
• SATU (Syarikat Air Terengganu)minorStrategic or Co-development Partner · 8 January 2024MOU cooperation between water operators. AKSB sent one tanker and 2 staff to assist SATU during Besut water crisis affecting 11 villages and 2,670 accounts, as part of corporate social responsibility and inter-operator support.
• NRECC (Kementerian Sumber Asli, Alam Sekitar & Perubahan Iklim)coreOthers · 7 December 2023Federal ministry overseeing water services. Deputy Secretary-General (Water & Sanitation) Dato' Razali Bin Mohammad led delegation to AKSB for bilateral discussions on NRW issues and federal funding for Kelantan water infrastructure improvements.
• UiTM MachangminorOthers · 25 September 2023Educational institution partnership where AKSB hosts visits and provides water supply to UiTM Machang campus. UiTM is one of the largest accounts in Machang district served by LRA Merbau Chondong. AKSB committed to addressing water quality and quantity issues raised by the institution.

Scale indicators17 records

Recent moves6 records

Expansion highlights5 records

Others

• PAAB (Perbadanan Aset Air Berhad): Federal water asset corporation that funds Malaysian water infrastructure and holds water assets on behalf of the federal government. AKSB explicitly receives PAAB funding (RM88.1M for LRA Tg Mas); PAAB shapes AKSB's capex capacity but does not directly compete.
• SPAN (Suruhanjaya Perkhidmatan Air Negara): National Water Services Commission that regulates AKSB and all Malaysian state water operators. Not a competitor; included because its oversight and tariff-setting decisions are the most material external governance factor for AKSB.

Direct peers

• Lembaga Air Kuching (LAKU): State-level water operator in Sarawak. Comparable as a Malaysian state water licensee providing treated water and customer billing, operating distinct treatment plants with regional regulatory oversight.
• SAJ Holdings (Sabah): Water operator for Sabah under SPAN. Comparable as another Malaysian state water utility with similar regulatory and tariff framework, and a precedent for how privatized state operators have been structured and funded via PAAB.
• Ranhill SAJ: Licensed water operator for the state of Johor under SPAN. Most directly comparable Malaysian state water utility: tariff-regulated, government-linked, multi-district franchise, and named in AKSB's own news as a peer operator receiving mutual-assistance support (Bantuan bekalan air kepada Ranhill SAJ).
• Air Selangor: Licensed water operator for Selangor, Kuala Lumpur, and Putrajaya under SPAN. Largest Malaysian state water utility; comparable in business model (treatment + distribution + customer billing, multi-district franchise, government-linked) though materially larger.
• Syarikat Air Terengganu (SATU): State water operator for Terengganu, directly mentioned in AKSB's data as a MOU partner that AKSB assisted during the Besut water crisis affecting 2,670 accounts. Comparable as a similarly sized state-licensed operator serving a rural Malaysian state under SPAN.
• Pulau Pinang Water Supply Corporation (PBAPP): State-owned water operator for Penang under SPAN. Directly comparable as a state-licensed treatment and distribution franchise serving a defined Malaysian state territory, with overlapping regulator and tariff structures.

Broad incumbents

• SUEZ Water Technologies & Solutions: International water and wastewater treatment solutions provider. Relevant adjacent peer on the treatment technology side that supplies solutions to water utilities of AKSB's type across emerging markets.
• Veolia Water Technologies Malaysia: Global water treatment technology and EPC provider active across Malaysia. Comparable via treatment technology (relevant to AKSB's Chemiles and NR Cavitation deployments) though not a retail utility like AKSB.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCDhji-oA3XV7xKlNn6HMD0g
• Facebookfacebook.com/113730795387150
• Instagraminstagram.com/airkelantanofficial
• TikToktiktok.com/@airkelantanofficial?lang=en
• Xx.com/airkelantan
• LinkedInlinkedin.com/company/aksb

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Air Kelantan