Paralogic Service

What Paralogic Service does

Futera Ltd., operating under the brand FUTERA (with Paralogic Service appearing as a related entity on firmographic records), is a UK private technology services company headquartered in Sutton with a national operations and service centre in Haddenham. Founded circa 1980, the company delivers white-label channel services to manufacturers, distributors, and technology providers across the UK, enabling partners to deploy and support technology under their own brand without building in-house engineering capacity. Its service portfolio spans more than 40 modular offerings organized into eight families: IT Services (managed IT support, managed cloud, network infrastructure, Microsoft 365 management, Copilot/AI adoption, unified communications), Print Services (managed print, MFDs, print management, walk-in takeover), Security Services (cyber security, SASE, SOC, endpoint and printer security), Technology Services (field break-fix, PDI and installation, workshop, logistics, relocation), Digital & Documents (document management, content/workflow, scanners, bureau scanning, secure storage), Sustainability (device recycling, refurbishment, energy reduction), Professional Services (Cyber Essentials and ISO 27001/14001 accreditation support, technology sourcing), and the flagship Channel Partner Services white-label bundle. PaperCut print management software is offered as a sub-product.

The business model combines recurring managed services (managed IT, managed cloud, managed print) with project-based professional services (PDI, installation, field break-fix, workshop, relocation) and hardware/device resale (photocopiers, MFDs, scanners). FUTERA operates exclusively through channel partners and does not sell directly to end customers, providing white-label engineering with a contractual non-competitive guarantee and flexible monthly scaling. Customer segments are hybrid: primary segments are technology manufacturers, distributors, and technology providers; secondary verticals include healthcare organizations (Medtronic, Nuffield Health, hospices, medical centres), education institutions, and government/defence (MOD partner). Revenue is not disclosed. The company is privately held with no identified parent or institutional investors, and leadership comprises Managing Director Steve Elliott.

Name

Paralogic Service

Legal name

Futera Ltd.

Website

https://paralogic.tech

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

51–100 employees

Short description

Futera Ltd. (trading as FUTERA) is a UK private technology services company that delivers white-label managed IT, managed print, cybersecurity, cloud, field engineering, and logistics services to channel partners, manufacturers, and distributors across the United Kingdom.

Ownership category

akta.pro rank

Headquarters

HQ city

Haddenham

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Recurring managed services including managed IT support, managed cloud services, managed print and document solutions, and ongoing device maintenance and support.
2. Professional Services: One-time professional services including PDI and installation, field servicing and break fix, workshop services, tech logistics and storage, and tech relocation services.
3. Hardware and Device Sales: Sale of technology hardware including photocopiers and MFDs, document scanners, and related technology equipment through channel partners.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Paralogic Service delivers channel-focused support and installation services across various IT platforms and technologies. The company provides white-label engineering, pre-delivery inspection (PDI), installation, managed IT support, managed cloud services, managed print services, field servicing, technology logistics, and hardware lifecycle management to manufacturers, distributors, and technology providers who deliver these services under their own brand. Operations are supported by a national engineering footprint and dedicated PDI and logistics infrastructure across the UK.

Product overview

FUTERA is a comprehensive technology services company operating as a platform of modular service offerings. The core portfolio includes Managed IT Support, Managed Cloud Services, Network Infrastructure, Desktop Computing/DaaS, Cloud Migration, Backup Solutions, Disaster Recovery, Microsoft 365 Management, Copilot and AI Adoption, and Unified Comms & Cloud Telephony under the IT Services umbrella. Print Services encompass Managed Print Services, Photocopiers and MFDs, Print Management, Print Room Solutions, and Walk In Takeover services. Security Services include Cyber Security, Printer Security, Endpoint Security, Secure Access Service Edge (SASE), and Security Operations Centre (SOC). Technology Services cover Field Servicing Break Fix, PDI & Installation, Workshop Services, Tech Logistics & Storage, and Tech Relocation Services. Digital & Documents offerings include Document Management, Content Management and Workflow, Document Scanners, Bureau Scanning Services, and Secure Document Storage. Sustainability services address Environmentally Friendly Technology, Device Recycling, Device Refurbishment & Circular Economy, and Energy Reduction. Professional Services provide Cyber Essentials, ISO 27001, and ISO 14001 Accreditation Support, plus Technology Sourcing. The flagship Channel Partner Services offering provides white-label engineering and deployment for channel partners with national UK coverage. PaperCut print management software is mentioned as a sub-product for secure printing solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Comprehensive managed IT support services including troubleshooting, maintenance, and ongoing technical assistance for business technology infrastructure. Available to channel partners for white-label delivery.
• Managed Cloud Services Cloud infrastructure management and optimization services to help businesses leverage cloud technologies effectively. Includes cloud migration, backup solutions, and disaster recovery and continuity services.
• Network Infrastructure Design, deployment, and management of network infrastructure solutions for businesses. Includes unified communications and cloud telephony integration.
• Desktop Computing and DaaS Desktop computing solutions and Desktop-as-a-Service (DaaS) offerings for flexible workplace environments, including Microsoft 365 management and Copilot and AI adoption services.
• Managed Print Services Comprehensive managed print services including device management, supplies, maintenance, and print management solutions. Covers photocopiers and MFDs, print room solutions, and walk-in takeover services.
• Cyber Security Services Comprehensive cybersecurity services including printer security, endpoint security, Secure Access Service Edge (SASE), and 24/7 Security Operations Centre (SOC) monitoring and incident response.
• PDI and Installation Pre-delivery inspection, configuration, and professional installation services for technology equipment, including IMACD and installations with national coverage across the UK.
• Field Servicing and Break Fix On-site field engineering services for break-fix support and equipment repairs, supported by a national engineering footprint across the UK.
• Tech Logistics and Storage Logistics and warehousing services for technology equipment including storage, inventory management, bulk device staging, and tech relocation services.
• Workshop Services Workshop repair and refurbishment services for technology devices and equipment.
• Document Management and Bureau Scanning Document management system solutions, content management and workflow automation, document scanner supply, professional bureau scanning services for large-scale digitization, and secure document storage.
• Device Recycling and Refurbishment End-of-life device recycling and responsible disposal services, plus device refurbishment supporting circular economy principles and extending equipment lifecycle. Includes secure disposal capabilities.
• Accreditation Support Services Consulting and support services for achieving Cyber Essentials, Cyber Essentials Plus, ISO 27001 information security certification, and ISO 14001 environmental management certification.
• Technology Sourcing Technology procurement and sourcing services to help businesses acquire technology solutions, including photocopiers, MFDs, document scanners, and related technology equipment.
• Channel Partner Services White-label engineering and deployment services for channel partners, manufacturers, distributors, and technology providers with national coverage for deployments and ongoing service under their own brand. Includes a non-competitive guarantee.

Named customers13 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Konica Minolta Business Solutions UK: Provider of managed print, document management, and IT services through direct and channel routes. Comparable on managed print, document scanning, and workflow services, with overlap on FUTERA's MPS and document services.
• SCC: Major European IT services and solutions provider with managed services, deployment, and channel services. Overlaps with FUTERA's IT managed services, field services, and channel enablement capabilities across a wider European footprint.
• Ricoh UK: Major provider of managed print, document, and workplace services in the UK. Directly comparable on managed print services, MFDs, and document management — though Ricoh is also a hardware OEM rather than a pure channel-services provider.
• Computacenter: Large UK-headquartered IT services provider offering managed services, workplace, deployment, and security across multiple geographies. Broad incumbent with overlapping managed IT, deployment, and security services but at much larger scale and broader geographic reach than FUTERA.
• Xerox UK: Document technology and managed print services provider with UK enterprise coverage. Comparable managed print and document services, though oriented toward direct enterprise contracts rather than white-label channel.
• Insight Enterprises: Global solutions integrator providing hardware, software, and managed services to enterprises and channel partners. Overlaps with FUTERA's channel partner model, managed IT, and technology deployment capabilities.

Direct peers

• CloudCoCo: UK managed IT, connectivity, and cloud services provider serving SMB and mid-market. Comparable on managed IT support, connectivity, and cloud services to UK customers with similar scale and operational model.
• TSG (Technology Services Group): UK managed IT services and solutions provider covering managed IT, cloud, security, and document management. Closely comparable in service portfolio and target customer segments (UK SMB to mid-market), competing for similar managed services engagements.
• ITogether: UK IT managed services and support provider focused on SMB and mid-market customers. Comparable on managed IT support and cloud services, with similar UK-only geographic footprint and channel/partner orientation.

Emerging players

• Northdoor: UK-focused IT consultancy and managed services provider with overlap on managed IT, security, and Microsoft 365/Copilot-related services. Comparable on Microsoft-centric managed services and enterprise-focused security offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/paralogicMS
• YouTubeyoutube.com/@Futera-MakingTechWork
• LinkedInlinkedin.com/company/paralogic-services-and-solutions
• Facebookfacebook.com/paralogicservicesolutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Paralogic Service