City of Manchester

What City of Manchester does

The City of Manchester, Missouri is a municipal government entity serving residents and businesses within its city limits in western St. Louis County, Missouri. Incorporated in 1950, the city delivers the full spectrum of local government services — police protection, parks and recreation, public works, trash and recycling, municipal court, planning and zoning, and administrative services — to a constituency that includes individual residents, local businesses, and visitors. It operates with a workforce of 101–250 employees and is governed by a Mayor and Board of Aldermen, with executive function supported by a Human Resources Manager. The city is headquartered at 14317 Manchester Road, Manchester, MO 63011, and operates on standard municipal hours of Monday–Friday, 8:00 a.m. to 4:30 p.m.

The city's digital infrastructure runs on the CivicPlus content management system, which serves as a unified government services portal. Functional modules cover City Administration (business licensing, elections, records), Municipal Court (online payments, virtual appearance, violations fine schedule), Manchester Parks Recreation & Arts (aquatic center, programs, camps, facility rentals, community band), Police Services (citizen corps, neighborhood watch, emergency management, CERT program), Public Works & Utilities (trash, recycling, yard waste, sewer lateral repair, water service line repair), and Planning & Zoning (building permits, code enforcement, interactive city mapping). Digital resident engagement tools include a Citizen Request Tracker for service requests, the Manchester Alert notification system, an online payments portal, and a City Shop for registrations and rentals. The city maintains a multi-channel presence across Facebook, Twitter/X, Instagram, and YouTube, with department-level accounts for Police and Parks Recreation & Arts.

As a political subdivision of the State of Missouri, the City of Manchester is funded through tax revenue and statutory municipal fees (permits, licenses, court fines, recreation program fees) as established by municipal code. It follows a direct service delivery model, with selective contracting — notably a partnership with Republic Services for residential trash collection — for specialized operational functions. The entity has no parent company, no subsidiaries, and no commercial ownership structure; it is a public-sector body whose "competitive" position is defined entirely by its statutory jurisdiction rather than market dynamics.

Name

City of Manchester

Legal name

City of Manchester, Missouri

Website

https://manchestermo.gov

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Manchester, Missouri is a municipal government entity in St. Louis County that provides police, parks and recreation, public works, municipal court, and planning services to residents and businesses within its statutory city limits.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (92111), Other General Government Support (921190), Water, Sewage and Other Systems (2213), Police Protection (922120), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Electric, Gas & Sanitary Services (4900), Refuse Systems (4953), Water Supply (4941)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Municipal Wastewater Collection (Sewer Networks) (BPALAMAA)

Keywords

• Municipal government services
• Public administration
• Parks and recreation programs
• Law enforcement services
• Building permits licensing

Headquarters

HQ city

St Louis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels1 record

Marketing channels6 records

Core offering

City of Manchester, Missouri is a municipal government providing integrated public services to residents and businesses within city limits in St. Louis County. Its core offerings encompass police protection, parks and recreation programs, public works and utilities (trash, recycling, sewer, water), municipal court operations, planning and zoning oversight, business licensing, and community events. These services are delivered through a unified government services portal built on the CivicPlus content management system alongside direct service delivery from City Hall and field operations.

Product overview

City of Manchester, MO operates a unified government services portal built on the CivicPlus content management system. The portal serves as a single point of access for all municipal services, organized into distinct functional modules including City Administration (elections, licensing, records), Municipal Court (with online payment and virtual appearance capabilities), Manchester Parks Recreation & Arts (recreation programs, aquatic center, community arts), Police Services (emergency management, neighborhood watch), Public Works & Utilities (trash, recycling, sewer, water services), Planning & Zoning (permits, code enforcement), and Citizen Engagement tools (request tracking, alerts, online payments). The platform integrates e-commerce capabilities for registrations, facility rentals, and payments, alongside informational resources for residents.

Differentiator

Problem solved

Functional benefit

Products and services

• City Administration Services Central administrative functions for residents and businesses including city clerk services, elections, business licensing, liquor licenses, solicitation permits, and municipal records management.
• Municipal Court Court services for residents and visitors including online payment system, records search, virtual court appearance capabilities, and violations fine schedule.
• Manchester Parks, Recreation & Arts Parks, recreation programs, and arts programming for residents including classes, camps, events, community band, and facility rentals.
• Manchester Aquatic Center Public swimming facility for residents and visitors with pool passes, swim lessons, swim team, aquatic programs, and party rentals.
• Manchester Police Services Law enforcement services for residents including citizen corps, crime prevention, neighborhood watch, emergency management, CERT program, and vacation watch.
• Public Works & Utilities Municipal utilities and infrastructure for residents including trash collection, recycling, yard waste, sewer lateral repair, water service line repair, tree resources, and sustainability programs.
• Planning & Zoning Services Development oversight for property owners and businesses including building permits, code enforcement, comprehensive planning, zoning regulations, and interactive city mapping.
• Online Payments Portal Digital payment portal for residents and businesses to pay municipal court fines, utility bills, and other city fees online.
• Citizen Request Tracker Online system enabling residents to report concerns, submit requests, and track status of city service requests.
• Manchester Alert & Notification System Text and email notification service for residents covering city alerts, news, emergency notifications, and agenda/minutes subscriptions.
• Code Enforcement Property maintenance oversight and compliance services for residents including complaint submission and inspection scheduling.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Republic ServicescoreChannel Partner/ Reseller/ DistributorRepublic Services provides residential trash collection services for Manchester residents. The partnership ensures regular trash pickup on Fridays with no service delays during holidays, maintaining consistent waste management for the community.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• CivicPlus: Government technology platform that powers Manchester's municipal website and service portal; a broad incumbent serving thousands of municipalities with CMS, payments, request tracking, and notification modules that mirror Manchester's digital service stack.
• Tyler Technologies: Major government software vendor offering ERP, court management, permitting, and citizen services solutions used by municipal governments comparable to Manchester; overlapping capability set in municipal court and permitting.
• Granicus: Government experience platform providing communications, agenda management, and digital services to municipalities comparable to Manchester's CivicPlus-based portal — overlapping capability set aimed at similar government buyers.
• OpenGov: Government technology provider offering budgeting, procurement, permitting, and citizen engagement software to municipal governments comparable in scale to Manchester, with overlapping service modules.

Direct peers

• City of Ballwin, MO: St. Louis County municipality with overlapping municipal services (police, parks and rec, public works, planning, court); comparable in resident profile and suburban municipal operating model to Manchester.
• City of Des Peres, MO: St. Louis County municipality offering police, public works, parks and recreation, municipal court, and planning services — direct peer in both geography and the same mid-sized municipal service portfolio as Manchester.
• City of Creve Coeur, MO: Nearby St. Louis County municipality delivering police, public works, parks/recreation, planning/zoning, and municipal court services — directly comparable in operational structure and service breadth to Manchester.
• City of Chesterfield, MO: Larger St. Louis County municipality with police, parks/rec, public works, planning/zoning, and municipal court services — directly comparable operating model to Manchester but with broader scale.
• City of Town & Country, MO: Adjacent St. Louis County municipality of comparable size offering the same suite of municipal services (police, public works, parks, planning, court); directly comparable in service scope, funding model, and resident profile to Manchester.
• City of Kirkwood, MO: St. Louis County municipality providing full-service municipal governance including police, parks/rec/aquatic center, public works, planning, and court — comparable service portfolio though somewhat larger in scale than Manchester.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xx.com/cityofmanmo
• YouTubeyoutube.com/channel/UCUOVBf2LxfUo4ozYEK_I6CA
• Facebookfacebook.com/manchestermo
• Instagraminstagram.com/manchesterparksrecarts

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Manchester