Donate Manufactory
Spenden Manufaktur GmbH is a Berlin-based telephone fundraising call center founded in 2002 that runs outbound, inbound, and chat donor-engagement campaigns for national and international non-profit organizations.
- Company typePrivate
- Founded2002
- HeadquartersBerlin, Germany
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Donate Manufactory does
Spenden Manufaktur GmbH, trading under the brand "Donate Manufactory," is a Berlin-based telephone fundraising service provider founded in 2002. The company operates a call center that conducts outbound, inbound, and online chat conversations on behalf of non-profit organizations (NPOs), with the stated objective of building long-term, trust-based donor relationships rather than transactional sales. Its core services include donor acquisition, recurring donation conversion (Dauerspendengewinnung), thank-you and welcome calls, information/service hotlines, donor upgrading, reactivation, legacy-giving prospecting (Nachlasstelefonie, added in 2012), lead telephony, and chat-based donor support. Strategic consulting on data selection, audience targeting, and campaign roadmaps is bundled with the call-center execution. The company markets its differentiators as warm-hearted, human-to-human conversation methodology and DDV-membership-backed GDPR compliance.
The company's underlying technology is operationally simple: a centralized telephone call center in Berlin staffed by trained fundraisers, supplemented by online chat capability. There is no disclosed proprietary software platform, AI/ML tooling, or automation layer; data management is conducted in-house by a dedicated IT and data management function and described as GDPR-compliant (DSGVO) via membership in the Deutscher Dialogmarketing Verband (DDV). Spenden Manufaktur is part of a European network of partner firms and is affiliated with the Bonum Group (bonumgroup.com / "bonum for good with blanc" brand shown in the website footer), through which it claims access to multi-country experience and best practices. The operation is run by two Managing Directors (Holger Menze and Klas Brokmann) with a lean management team (controlling, key account management, IT/data, coaching/recruitment, callroom team leadership) and fewer than ten total employees per firmographic data.
The revenue model is a professional-services, custom-quote arrangement. Pricing is not publicly disclosed and is tailored per campaign and organization, typically structured as multi-year contracts. The go-to-market is direct enterprise-style sales to NPO clients (national and international), supported by a content-marketing website, Facebook page, and inbound phone/email contact. The customer base consists entirely of charitable organizations; no named end-client logos are disclosed. Spenden Manufaktur is privately held (GmbH), has no disclosed funding rounds, no M&A activity, and operates from a single registered office at Willdenowstraße 5, 13353 Berlin.
Donate Manufactory firmographics
Firmographics- Name
- Donate Manufactory
- Legal name
- Spenden Manufaktur GmbH
- Website
- https://spenden-manufaktur.de
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Spenden Manufaktur GmbH is a Berlin-based telephone fundraising call center founded in 2002 that runs outbound, inbound, and chat donor-engagement campaigns for national and international non-profit organizations.
- Ownership category
- akta.pro rank
Donate Manufactory industry classification
Industry- Product category
- Nonprofit Fundraising Services
- NAICS
- Business Support Services (5614), Advertising Material Distribution Services (541870)
- SIC
- Services-Help Supply Services (7363), Services-Advertising Agencies (7311)
- akta.pro primary industry
- Fundraising & Donor Acquisition Calling (Nonprofit) (BPAAADAJ)
Keywords
Where Donate Manufactory is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
Donate Manufactory business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Telephone Fundraising Services: Professional telephone fundraising campaigns for non-profit organizations, including donor acquisition, retention, and upgrade services. Revenue is generated through service fees for campaign execution, potentially structured as project-based or retainer arrangements with charitable organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom Campaign Pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Donate Manufactory product offering
Product offeringCore offering
Donate Manufactory (Spenden Manufaktur GmbH) is a Berlin-based telephone fundraising call center that provides outbound, inbound, and chat-based fundraising services for non-profit organizations. Its offerings cover donor acquisition, recurring donor conversion, donor upgrades, thank-you and welcome calls, info/service hotlines, lead telephony, and legacy giving (Nachlasstelefonie), supported by strategic consulting on data selection and campaign planning.
Product overview
Donate Manufactory (Spenden Manufaktur GmbH) is a Berlin-based telephone fundraising service provider operating since 2002. The company offers a unified service portfolio centered on telephone-based donor engagement for nonprofit organizations. The core offerings consist of three main service categories: Outbound (proactive donor contact, acquisition, and reactivation), Inbound (reactive support via hotlines and thank-you calls), and Beratung (strategic consulting). These are supplemented by Chat support, Upgrading services, and Legacy Giving (Nachlasstelefonie). All services are delivered by trained telephone fundraisers who conduct empathetic, goal-oriented conversations to build donor relationships and optimize fundraising revenue.
Differentiator
Problem solved
Functional benefit
Products and services
- Outbound Telephone Fundraising Outbound telephone fundraising services for non-profit organizations, including donor acquisition, recurring donation solicitation, legacy giving calls, lead generation, and donor reactivation campaigns.
- Inbound Telephone Services Inbound telephone services including thank-you and welcome calls, information and service hotlines, and chat support for donors and members of non-profit organizations.
- Beratung (Consulting) Strategic consulting for non-profit organizations covering data selection, donor outreach strategy, and campaign planning for telephone fundraising.
- Donor Upgrading Service Service to increase existing donors' financial engagement with non-profit organizations through targeted telephone outreach.
- Nachlasstelefonie (Legacy Giving Telephone) Legacy and bequest prospecting telephone service to identify suitable donors for planned giving programs, helping non-profits identify candidates for Nachlassspenden.
- Online Chat Support Online chat service for rapid donor communication, handling requests ranging from address changes to recurring donation enrollment.
Companies that use Donate Manufactory
Customer profileNamed customers2 records
Segments1 record
Ideal customer profiles1 record
Donate Manufactory technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Donate Manufactory partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Deutscher Dialogmarketing Verband (DDV)coreMembership in DDV ensures compliance with the latest GDPR standards and keeps the company agile and at the forefront of dialogue marketing best practices in Europe.
- European Partner Companies (European Network)corePart of a multinational European network of partner companies in the telephone fundraising/dialogue marketing industry. Experience sharing across the network maintains agility, adaptability, and keeps the company at the pulse of industry developments.
- Bonum GroupminorShown as associated brand/logo on website footer, indicating affiliation with the Bonum Group international fundraising network.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
Donate Manufactory competitors and assessment
Company assessmentDirect peers
- Telefonfundraising: German phone fundraising service provider; comparable model specializing in outbound donor acquisition and recurring donor campaigns for nonprofit organizations.
- Atzen Fundraising: German fundraising service provider whose brand appears in Spenden Manufaktur's website asset paths (atzenfundraising theme), suggesting they share network or technology infrastructure and operate in the same German phone-fundraising niche.
- HelpDirect AG: German donor-services call center providing inbound and outbound support for nonprofits, a directly comparable service portfolio in the same regulatory and customer environment.
- Spendino GmbH: German telephone fundraising service provider offering outbound donor acquisition and inbound donor support services comparable to Spenden Manufaktur's outbound/inbound offerings.
- Bonum Group: International fundraising group headquartered in Switzerland; directly comparable as a telephone-fundraising specialist for nonprofits, and explicitly listed as a network partner on Spenden Manufaktur's own website footer.
- FRC Team Fundraising Center: German telephone fundraising-focused call center; Spenden Manufaktur also uses the 'FRC' branding in its privacy policy, suggesting close operational alignment within the same Bonum-affiliated network.
- Vigeo Fundraising: German telephone fundraising specialist offering outbound and inbound donor engagement campaigns, directly competing for the same nonprofit clients in Germany.
Regional players
- Fundraising Center Austria: Austrian telephone-fundraising call center operating in the same niche with comparable services (outbound calls, donor retention, legacy giving), serving a neighboring DACH market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Donate Manufactory social profiles
Digital presenceDonate Manufactory compliance and trust
Trust signalCompliance1 record
Donate Manufactory financial estimates
Financial estimateRevenue estimate
Valuation estimate
Donate Manufactory leadership team
Management profileNumber of profiles
Profiles7 records
Donate Manufactory funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Donate Manufactory M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Donate Manufactory
What does Donate Manufactory do?
Donate Manufactory (Spenden Manufaktur GmbH) is a Berlin-based telephone fundraising call center that provides outbound, inbound, and chat-based fundraising services for non-profit organizations. Its offerings cover donor acquisition, recurring donor conversion, donor upgrades, thank-you and welcome calls, info/service hotlines, lead telephony, and legacy giving (Nachlasstelefonie), supported by strategic consulting on data selection and campaign planning.
Is Donate Manufactory a public or private company?
Donate Manufactory is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Donate Manufactory founded?
Donate Manufactory was founded in 2002. It employs 1 to 10 people.
Where is Donate Manufactory based?
Donate Manufactory is headquartered in Berlin, Germany, in the Europe region.
How does Donate Manufactory make money?
One revenue line is on record: telephone Fundraising Services.
Who are Donate Manufactory's main competitors?
Direct peers on record are Telefonfundraising, Atzen Fundraising, HelpDirect AG, Spendino GmbH, Bonum Group, FRC Team Fundraising Center and Vigeo Fundraising. Fundraising Center Austria is listed as a regional player.
Does Donate Manufactory have an API?
No public API is recorded for Donate Manufactory.
What industry is Donate Manufactory in?
Donate Manufactory's product category is Nonprofit Fundraising Services. Its primary akta.pro industry code is BPAAADAJ, Fundraising & Donor Acquisition Calling (Nonprofit). Its NAICS code is 5614 and its SIC code is 7363.