Camcare

What Camcare does

Camcare is a not-for-profit, community-based organisation founded in 1973 in the City of Boroondara, Victoria, Australia, providing free wellbeing and support services to residents facing personal hardship or difficult life circumstances. Its service portfolio spans five core lines: emergency relief (food parcels, toiletries, financial hardship assistance, utilities relief grants, Telstra vouchers), free professional counselling (covering depression, stress, anxiety, grief, teenage, and general wellbeing), parenting support (including the co-facilitated 'Baby's Okay, What About You?' nine-week program), family support services delivered through the Inner East Integrated Family Services Alliance, and community support programs such as the ATO-trained Tax Help service for residents earning under approximately $60,000. Camcare operates from two physical locations — Camberwell (51 St Johns Ave) and Ashburton (4 Y St) — and conducts outreach across at least nine Boroondara suburbs. All services are provided free of charge without referral requirements.

The organisation has no proprietary technology stack and does not develop software products; its digital footprint consists of a WordPress website, Mailchimp newsletters, and a Facebook page. Its revenue model is purely grant- and donation-based: core operational funding comes from three government sources (City of Boroondara, PHN Eastern Melbourne, and the Victoria State Government), supplemented by individual donations, community fundraising (including a five-church HOPE food drive yielding over $45,000 in food donations), and student volunteer support from Presbyterian Ladies College and Trinity Grammar School. With 11–50 employees and approximately 10,000 support requests handled annually, Camcare functions as a small, locally embedded safety-net provider rather than a scalable service business. Its strategic posture is defined by community trust built over five decades, multi-stakeholder partnership ecosystems, and reinvestment in physical infrastructure (notably the 2024 Camberwell office renovation with Access Health and Community and Boroondara City Council).

Name

Camcare

Legal name

Camcare

Website

https://camcare.org.au

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

11–50 employees

Short description

Camcare is a not-for-profit community organisation in Boroondara, Victoria, Australia, founded in 1973, providing free emergency relief, counselling, parenting support, and family services to approximately 10,000 residents facing hardship annually, funded by local and state government grants plus community donations.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Social Assistance (624), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

In-Home Personal Hygiene Support (Non-Medical) (HSABABAI)

akta.pro secondary industry

Emergency Shelter, Camp Coordination & Camp Management (CCCM) (BPADADAB)

Keywords

• Community support services
• Emergency relief
• Free counselling
• Parenting support
• Family services

Headquarters

HQ city

Ashburton

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Government Funding: Camcare receives operational funding from government bodies including the City of Boroondara, PHN Eastern Melbourne, and Victoria State Government.
2. Donations: The organization accepts donations from individuals and groups to support its community programs and services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Camcare provides free, community-based wellbeing and support services to residents of Boroondara and neighbouring areas in Victoria, Australia. Its core offerings include emergency relief (food parcels, toiletries, Telstra vouchers, utilities and small financial grants), free professional counselling covering depression, stress, grief, teenage and wellbeing concerns, parenting support groups and counselling, family support services, and a Tax Help program for low-income residents. All services are delivered at no charge through two physical offices (Camberwell and Ashburton), community outreach, and partner referrals, with no requirement for GP referral.

Product overview

Camcare is a not-for-profit, community-based organization providing a portfolio of free support services to residents of Boroondara and neighboring areas facing personal hardship. The core service offering includes Emergency Relief (food parcels, financial assistance, Telstra vouchers), Free Counselling (depression, stress, grief, teenage, and wellbeing counselling), Parenting Support (counselling, groups, and programs including the Baby's Okay What About You? nine-week program), Family Support Services, Community Support, and the Tax Help program for low-income residents. Services are delivered through two physical locations (Camcare Camberwell and Camcare Ashburton) and throughout the community at schools, homes, and community centers. The organization is funded by the City of Boroondara, PHN Eastern Melbourne, and the Victoria State Government. No public API or AI capabilities are offered.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Relief Immediate crisis support providing donated food parcels (non-perishable items, fresh fruit and vegetables), toiletries, Telstra vouchers, utilities relief grants, and small financial grants to residents of Boroondara facing personal hardship. Includes food relief and financial hardship assistance sub-services.
• Free Counselling Free professional counselling service available weekdays 9:00am-4:30pm to community members in Boroondara, covering depression, stress, grief, teenage, and general wellbeing concerns. Provided by qualified counsellors without requiring GP referral.
• Parenting Support Comprehensive parenting support offering including individual parenting counselling, facilitated parenting groups, and structured parenting programs to assist parents facing challenges adjusting to parenthood or managing changed lifestyles.
• Baby's Okay, What About You? Program Free nine-week new parent support group offered three times yearly, co-facilitated in partnership with the Boroondara Maternal and Child Health Program, allowing mothers to explore changed lifestyles, new feelings, and concerns.
• Tax Help Free tax return lodgement assistance for Boroondara residents earning approximately $60,000 or less per year, delivered by ATO-trained volunteers who help clients lodge their online tax returns. The program assists over 100 people each year.
• Family Support Services Integrated family services providing case management, referrals, and direct support to families experiencing difficulties, delivered in partnership with the Inner East Integrated Family Services Alliance.
• Community Support General community support offering residents of Boroondara information, referrals, and connection to other services, acting as an entry point into Camcare's broader range of assistance.
• Community BBQ Monthly community barbecue events held at Camcare Camberwell to combat social isolation, support food security, and provide direct community engagement for Boroondara residents.

Quantifiable outcome

• Serves approximately 10,000 requests for support annually from people in Boroondara
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core funder, core partner and minor partner.

• City of Boroondaracore funderOthersCity of Boroondara is a primary funder of Camcare's operations and community support programs. The council supports the organization's mission to assist residents facing personal hardship through direct funding and collaborative projects such as the Camberwell office renovation initiative.
• PHN Eastern Melbournecore funderOthersPHN Eastern Melbourne provides funding support to Camcare as part of the Primary Health Network's commitment to improving health outcomes in the eastern Melbourne region.
• Victoria State Governmentcore funderOthersVictoria State Government provides operational funding to Camcare to support the delivery of community wellbeing and support services to residents.
• Access Health and Communitycore partnerStrategic or Co-development PartnerAccess Health and Community partnered with Camcare on the Camberwell office renovation project from March-April 2024, alongside Boroondara City Council. The partnership aims to create a welcoming, vibrant and comfortable space for clients to visit and use services.
• Inner East Integrated Family Services Alliancecore partnerStrategic or Co-development PartnerCamcare works as part of this alliance with partner agencies to provide integrated family services and take a proactive approach to developing services that promote participation and respect cultural backgrounds of Aboriginal people.
• St Hilary's Church, Kewminor partnerStrategic or Co-development PartnerSt Hilary's Church in Kew organized the 'HOPE FOR BOROONDARA AND BEYOND' initiative, a major food drive in partnership with five churches that has benefited Camcare with food donations exceeding $45,000 in value.
• Boroondara Maternal and Child Health Programcore partnerStrategic or Co-development PartnerCamcare co-facilitates the 'Baby's Okay, What About You?' new parent support group in partnership with the Boroondara Maternal and Child Health Program, offered three times a year as a free nine-week program.
• Presbyterian Ladies College and Trinity Grammar Schoolminor partnerOthersStudents from these schools assisted with sorting and stacking food donations received during the HOPE food drive, supporting Camcare's food relief operations.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Uniting (Victoria and Tasmania): Large community services provider operating family services, counselling, and emergency relief across Victoria and Tasmania. Closely comparable on counselling and family support services, with substantially larger footprint and government commissioning relationships.
• Mission Australia: National community services and housing charity offering emergency relief, family support, and community programs. Comparable to Camcare's mix of hardship assistance and family services, with much broader geographic and program reach.
• Anglicare Victoria: State-wide community services arm of the Anglican Diocese delivering family services, emergency relief, and community support across Victoria. Overlaps Camcare's family support and emergency relief offerings at materially greater scale and geographic reach.
• Salvation Army Australia: Major national provider of emergency relief (food, financial, material aid) and community support services across Australia, with extensive government funding and donor base. Overlaps Camcare's Emergency Relief delivery model but operates at vastly larger scale and national scope.

Others

• Community Information & Support Victoria (CISV): State peak body representing Victoria's community information and emergency relief providers, including Camcare as a member. Functions as an ecosystem/network enabler rather than a direct service competitor, comparable as an industry infrastructure organization.

Direct peers

• Berry Street: Victorian family and community services organization focused on children, young people, and families experiencing disadvantage, including integrated family services through alliances comparable to Camcare's Inner East Integrated Family Services Alliance partnership.
• St Vincent de Paul Society Victoria (Vinnies): Provides emergency relief (food, financial assistance, material aid) and community support across Victoria, often through parish-based volunteer networks. Operates a similar free, no-fee model to Camcare's Emergency Relief and Food Relief programs, with comparable volunteer and donation revenue mix.
• Brotherhood of St Laurence: Melbourne-based anti-poverty charity delivering community services, family support, and economic inclusion programs across inner Melbourne suburbs overlapping Boroondara. Directly comparable in target demographic, service mix (family support, emergency relief, community programs), and government-funder reliance.
• The Smith Family: National charity supporting disadvantaged Australian children and families with financial hardship, education, and community programs. Comparable mission to Camcare's family support and food/financial hardship services for lower-income community members.
• Sacred Heart Mission: Melbourne-based community services organization providing emergency food relief, material aid, and community support programs to people experiencing hardship and disadvantage. Directly comparable inner-Melbourne peer with similar service mix and walk-in access model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CamcareInc
• Xx.com/CamcareInc
• LinkedInlinkedin.com/company/camcare

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Camcare