DTS

What DTS does

DTS is a privately held, business-only internet and telecommunications provider operating across Australia and New Zealand since its founding in 2002. The company delivers high-speed fibre and 4G internet connectivity, a centrally managed IP voice platform (Verse) covering SIP trunks through hosted PABX, a managed Layer 3 WAN service (Chapter), hosting, and most recently BYOD mobile (DTS Mobile) and 4G wireless broadband. Underlying infrastructure includes 26 trans-Tasman points of presence, a 10Gbps backhaul ring between Auckland, Wellington and Christchurch with physically diverse routes, an in-house data centre in Upper Hutt, and integrated DDoS protection.

The Verse platform is anchored on proprietary components: the Verse Hosted PABX, the VSP softphone (with WiFi-to-cellular call continuity, instant messaging, presence, and Outlook/Salesforce integration) and the VRS outsourced reception service. Microsoft Teams Direct Routing extends Verse into the Microsoft 365 environment. Customers manage services through the Direct customer portal and Sentinel network monitoring platform.

DTS monetises primarily through recurring monthly subscriptions on connectivity, voice, managed WAN and (newly) mobile plans, supplemented by per-minute usage-based call charges and managed hardware sales. Standard mobile plans start at NZ$39/month and 4G wireless broadband at NZ$49/month, with quote-based enterprise pricing, 12-month minimum terms on Verse and 100% early termination fees. The go-to-market is sales-led with dedicated account managers serving government, publicly listed companies and SMEs, supplemented by channel partners and wholesalers across Australia and New Zealand. The company is co-owned and actively operated by founders Steve Ritchie (Managing Director) and Colin South (Technical Director).

Name

DTS

Legal name

DTS Limited

Website

https://dtsanz.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

DTS is a privately held B2B internet service provider and telecommunications company founded in 2002, serving government, enterprise and SME customers across Australia and New Zealand with fibre connectivity, managed WAN, hosted IP voice (Verse) and, more recently, mobile and 4G wireless broadband services.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

DSL Broadband Providers (xDSL) (HDAIABAD)

Keywords

• Business internet services
• IP telephony solutions
• Managed WAN services
• Fibre broadband connectivity
• Hosted PABX systems

Headquarters

HQ city

Wellington

HQ country

New Zealand

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Internet Connectivity Services: Monthly subscription services for high-speed fibre, wireless, and broadband connectivity delivered to business customers. Includes various UFB fibre tiers (Bitstream 2, 3, 4) with different speed and service level options.
2. IP Voice Services (Verse): Recurring monthly charges for hosted PABX, SIP trunking, and softphone services. Includes per-minute call charges on a minute plus minute basis.
3. Call Charges: Usage-based call charges accrued per minute plus minute basis for domestic and international calls.
4. Managed Hardware: Sale and provisioning of managed hardware including Wi-Fi capable modems for broadband services.
5. Mobile Services (DTS Mobile): BYOD mobile service with monthly plans including unlimited talk and text plus flexible data options.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

DTS is a business-focused ISP and telecommunications provider delivering high-speed fibre internet connectivity, managed WAN solutions, and IP voice services (hosted PABX, SIP trunking, softphone, reception service) to businesses across Australia and New Zealand. Its portfolio includes the Verse telephony platform, Chapter managed WAN, hosting, and mobile/wireless broadband services, all delivered over a highly redundant 10Gbps backhaul network with DDoS protection.

Product overview

DTS is a business-focused ISP offering a unified portfolio of telecommunications and IT services across Australia and New Zealand. The core offering centers on high-speed internet connectivity (including fibre, WAN, and wireless broadband) paired with the Verse IP telephony platform. Verse serves as the flagship voice product, available in configurations from basic SIP trunks through to fully integrated hosted PABX. Two key add-on modules extend Verse: VSP (a softphone platform with mobile/WiFi continuity and third-party integrations like Outlook and Salesforce) and VRS (an outsourced receptionist/virtual assistant service). DTS has expanded into mobile services (DTS Mobile, a BYOD offering) and recently launched 4G Wireless Broadband for primary or backup connectivity. Integration with Microsoft Teams via Direct Routing allows SIP services to operate within the Teams environment. Customers manage services through the Direct Portal and Sentinel Monitoring platforms.

Differentiator

Problem solved

Functional benefit

Brands

• Verse: DTS's agile and cost effective IP Telephony offering with options ranging from simple SIP trunk deployment through to enterprise level fully integrated PABX solutions.
• Chapter
• VSP
• VRS
• Teams Calling
• DTS Mobile

Products and services

• Internet Connectivity (UFB Fibre / Broadband) High-speed fibre, wireless, and broadband connectivity services for businesses across Australia and New Zealand, including various UFB fibre tiers (Bitstream 2, 3, 4) delivered with DDoS protection and physically diverse redundancy. Targeted at business customers requiring reliable, business-grade internet.
• Verse (IP Voice / Hosted PABX) Cloud-based IP telephony platform providing SIP trunking and fully hosted PABX functionality for businesses of all sizes, including call forwarding, call transfers, hold, and integration capabilities. Offered as a recurring monthly subscription with minimum 12-month contracts and per-minute call charges.
• Chapter (Managed Layer 3 IP WAN) Fully managed Layer 3 IP WAN service providing bespoke, secure, high-speed inter-office connectivity solutions for businesses, tailored to organisation size and shape, with redundancy and managed network operations.
• DTS Mobile (BYOD Mobile Service) Business-grade BYOD mobile service providing unlimited nationwide talk and text with flexible data options and local support, starting from $39/month, designed for businesses seeking a single provider for fixed and mobile connectivity.
• 4G Wireless Broadband 4G wireless broadband service for businesses, usable as either primary internet or a backup/failover connection, with bundled Wi-Fi capable modem and plans starting from $49/month.
• Microsoft Teams Direct Routing Service that integrates DTS's business-grade SIP trunking into Microsoft Teams, enabling call forwarding, call transfers, hold, and other standard PBX features directly inside the Teams environment for organisations already using Teams.
• Hosting Hosting services provided alongside DTS's connectivity and voice portfolio as part of an integrated telecommunications and IT service offering for business customers.

Quantifiable outcome

• 99.95% minimum uptime for Hosted PABX services and SIP trunks
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• MegaportcoreTechnology or Integration · 27 March 2017DTS joined Megaport Fabric in 2016 to enable cost-effective utilisation of universal tier 1 access to NZ ultra-fast broadband services by opening access to Australian wholesale demand. Megaport extends DTS's network reach, enabling cost-effective connection to Australian wholesale clients and providing elastic, low-cost secondary trans-Tasman layer connectivity as a backup provider.
• EA NetworkscoreTechnology or IntegrationEA Networks is a local fibre company in Ashburton, New Zealand that provides internet access connectivity for DTS customers in the region. DTS operates a Western and Eastern 10Gbps backhaul ring connecting EA Networks Bunker to the primary Christchurch POP.
• ChoruscoreTechnology or IntegrationChorus is the primary nationwide fibre network provider in New Zealand providing UFB connectivity. DTS works with Chorus as one of two local fibre companies in Ashburton and utilizes Chorus nationwide network for backhauling connectivity to different points of presence. DTS has an extensive relationship with Chorus as a retail service provider.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Market position

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/dtsanz

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DTS