Promptec Solutions

What Promptec Solutions does

Promptec Solutions Private Limited is a privately held Indian IT solutions company headquartered in Gurgaon, Haryana, that has operated since 2002 (originally as Prompt Consultancy Services) and was formally incorporated in 2012. The company develops and sells four proprietary vertical-specific enterprise software products as standalone solutions rather than a unified platform: POEM (Productivity Optimizer & Enterprise Manager) for HVAC, civil, and interior contractor workflow management; HDCOMS (Health Diagnostic Center Operations Management System) for diagnostic center operations; RMT (Resource Management Tool) for real-time GPS-enabled attendance tracking of field employees; and WMACHS (Warranty Management And Claim Handling System) for extended warranty issuance, payment generation, and claims processing. The underlying technology is described as web-based enterprise software with SaaS/cloud delivery and integrations for GPS tracking and online claim workflows.

The company operates a sales-led, direct enterprise go-to-market, targeting construction contractors, healthcare diagnostic centers, field service organizations, and warranty service providers through phone, email, and a contact form. Revenue derives from a mix of subscription/SaaS fees and professional services including application development, migration, consulting, and 24x7 customer support, with pricing structured on a quote-based, customized model that is not publicly disclosed. Named customer logos total four small-to-mid-sized Indian construction and HVAC firms (City Habitat Projects, Dovetail Projects, APEX HVAC, Refcon); no logos are disclosed for the other three product lines. There is no public disclosure of revenue, funding history, ownership structure, leadership team, or strategic partnerships, and no evidence of institutional investment or M&A activity.

Name

Promptec Solutions

Legal name

Promptec Solutions Private Limited

Website

https://promptec.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Promptec Solutions is an India-based IT company that builds vertical-specific enterprise software — POEM, HDCOMS, RMT, and WMACHS — serving construction contractors, healthcare diagnostic centers, field service organizations, and warranty providers via direct enterprise sales.

Ownership category

akta.pro rank

Headquarters

HQ city

Gurugram

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise Software Solutions: Promptec provides Enterprise Product solutions including ERP software development, customization, and deployment. The company offers software as a service (SaaS) through cloud services, along with professional services including application development, migration, consulting, and 24x7 customer support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Promptec Solutions is an India-based IT consultancy that develops and sells proprietary enterprise software products, including POEM (ERP for HVAC/Civil/Interior contractors), HDCOMS (health diagnostic center operations management), RMT (GPS-enabled resource/attendance tracking), and WMACHS (warranty management and claim handling). The company also provides professional services such as application development, application migration, web designing, consulting, cloud/SaaS services, CRM implementation, and 24x7 customer support for business clients.

Product overview

Promptec Solutions provides Enterprise Product Enterprise solutions with a portfolio of four specialized software products. The core offerings include POEM (Productivity Optimizer & Enterprise Manager) for construction and contracting workflow management, HDCOMS for health diagnostic center operations, RMT (Resource Management Tool) with real-time GPS-enabled attendance tracking for field employees, and WMACHS (Warranty Management And Claim Handling System) for extended warranty and claims processing. These products operate as distinct standalone solutions addressing different industry verticals rather than a unified platform with modules.

Differentiator

Problem solved

Functional benefit

Products and services

• POEM (Productivity Optimizer & Enterprise Manager) Web-based ERP portal designed to broadly manage the entire workflow of HVAC, Civil, and Interior contractors, including project management and operational workflow for construction and contracting businesses.
• HDCOMS (Health Diagnostic Center Operations Management System) State-of-the-art software program that manages the entire operations of a health diagnostic center in an efficient manner, addressing operational, patient management, diagnostic workflow, and reporting needs.
• RMT (Resource Management Tool) Real-time attendance system backed with GPS tracking and reporting for maintaining accurate and reliable time and attendance information of employees, especially suited for field-based employees.
• WMACHS (Warranty Management And Claim Handling System) Online system designed and developed to manage extended warranties and handle claims, including online issuance of cover notes, payment generation, customized reporting, and online claim handling for warranty service providers.
• Application Development Services Custom software application development service that uses latest technology to build solutions for enterprise clients.
• Application Migration Services Service to migrate old/legacy solutions to new age technology for enterprise clients.
• Audio Video Control System Integration Integration of hardware and software audio-video control systems such as AMX and KRAMER for enterprise clients.
• IT Consulting Consulting engagement to help clients work smarter and grow faster through IT strategy and implementation guidance.
• Web Designing Website design and WordPress web development service for business clients.
• ERP Implementation ERP implementation and customization services that help businesses manage their operations using enterprise resource planning tools.
• CRM Implementation CRM implementation service for managing sales, marketing, and customer support in a single integrated system.
• Web Service Development Web service development to enable interaction with other web applications and systems.
• Cloud Service (SaaS) Software-as-a-Service (SaaS) cloud delivery of Promptec's enterprise software solutions to business clients.
• 24x7 Customer Support 24x7 customer support service available to existing enterprise clients anytime, any day.

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Tally Solutions: Tally is India's leading SMB-focused accounting and business management software, used by hundreds of thousands of Indian small and mid-sized businesses. It is highly comparable to Promptec in targeting Indian SMBs with vertical-tilted ERP and administration software, often displacing or being displaced by custom ERP vendors like Promptec.
• Ramco Systems: Ramco Systems is an Indian enterprise software company providing vertical ERP for industries such as aviation, logistics, manufacturing, and healthcare. It is highly comparable to Promptec's vertical ERP approach with purpose-built industry solutions and a SaaS deployment model.
• Freshworks: Freshworks is an Indian SaaS company providing CRM, IT service, and support software for SMBs and mid-market globally. It is comparable as an Indian-originated SaaS product company serving SMBs with subscription-priced business software on a similar go-to-market model.
• Zoho: Zoho is an Indian-headquartered cloud software company offering a broad suite including CRM, Books, and Creator for custom business apps. It is comparable to Promptec as a fellow Indian-built business software suite serving SMBs with vertical extendability, often in the same customer deals.

Broad incumbents

• SAP Business One: SAP Business One is an ERP solution targeted at SMBs with industry-specific capabilities including manufacturing, retail, and services. It serves as a global incumbent comparable to Promptec's vertical ERP positioning in larger Indian SMB accounts.
• Infosys: Infosys is a global Indian-headquartered IT services and consulting company. It is a broad incumbent that overlaps with Promptec's application development, migration, and consulting services at enterprise scale, often in competing bids.
• Sage: Sage provides accounting and ERP software widely adopted by SMBs globally, including via Sage 100 and Sage X3 in India. It is a broader incumbent offering competing ERP and administration capabilities to Promptec's target verticals, often at higher price points.
• Microsoft Dynamics 365: Microsoft Dynamics 365 Business Central is a mid-market cloud ERP and CRM suite sold heavily through partners. It is a broader incumbent competing with Promptec's POEM and CRM offerings in the Indian SMB ERP market, especially where Microsoft ecosystem relationships matter.
• Oracle NetSuite: Oracle NetSuite is a cloud ERP platform serving mid-market and enterprise customers with financials, CRM, and operations modules. It is a broader cloud-ERP incumbent that competes with Promptec's enterprise management propositions in net-new mid-market deals.

Emerging players

• Practo: Practo is an Indian healthtech platform serving diagnostic centers, clinics, and patients with software and marketplace services. It overlaps with Promptec's HDCOMS in the healthcare-diagnostic vertical in India and represents a more consumer-focused adjacent competitor in the same end-customer base.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/promptecs
• Facebookfacebook.com/promptecsolutions
• LinkedInlinkedin.com/company/promptec-solutions-p-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Promptec Solutions