What Slachtofferhulp Nederland does

Slachtofferhulp Nederland is a Dutch government-funded victim support organization established in 1990 and headquartered in Utrecht, providing free assistance to citizens affected by crime and traffic accidents. It serves approximately 150,000 victims personally per year, of whom over 60,000 are assisted from acute crisis situations, with police requesting on-call deployment roughly 1,600 times annually. The organization operates from 25 physical locations spanning all 11 Dutch police districts and is reachable via a 24/7 national helpline (0900-0101), a multilingual web portal (mijn.slachtofferhulp.nl) available in Dutch, English, Arabic, and Polish, and a moderated online peer-support community (community.slachtofferhulp.nl).

The underlying technology consists of standard web-based service delivery: a national helpline infrastructure, an online portal for case management, a moderated community platform organized by incident type, and the Doorverwijstool — a digital decision-support referral tool for professionals that generates customized referral recommendations within five minutes based on questionnaire responses. Specialized services include crisis piket (on-call deployment) following major incidents and Namens de Familie, a media-guidance sub-service for families in high-profile cases. The organization also trains more than 10,000 police officers annually through its casemanager GTPA program.

The business model is government funding under a public mandate: all services are provided at no cost to victims, relatives, or professionals, with no pricing tiers or fees. Revenue derives from Dutch government appropriations and is not publicly disclosed. Distribution is primarily community-led and direct-to-consumer — victims self-initiate contact through the helpline, website, or in-person visits, while professional referral networks (teachers, social workers, healthcare providers, police) and municipalities channel additional inbound demand. Strategic partnerships with Politie, Openbaar Ministerie, Schadefonds Geweldsmisdrijven, Veilig Thuis, Centrum Seksueel Geweld, and GGD embed the organization across the Dutch criminal-justice and public-health ecosystem.

Name

Slachtofferhulp Nederland

Legal name

Slachtofferhulp Nederland

Website

https://slachtofferhulp.nl

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Slachtofferhulp Nederland is a Dutch government-funded nonprofit that provides free victim support services to approximately 150,000 crime and accident victims per year across 25 locations and a 24/7 national helpline, serving individuals, municipalities, and professionals throughout the Netherlands.

Ownership category

akta.pro rank

Product category

Victim Support Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241), Child and Youth Services (624110)

SIC

Services-Social Services (8300)

akta.pro primary industry

Victim Services & Witness Assistance (Justice System) (BPAIAFAJ)

akta.pro secondary industries

Legal Aid & Client Advocacy Services (BPAGAEAM), Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF), Domestic Violence & Abuse Support Services (BPAGAEAD)

Keywords

• Victim support services
• Crime victim assistance
• Trauma counseling
• Criminal justice guidance
• Crisis intervention

Headquarters

HQ city

Utrecht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding: Slachtofferhulp Nederland is a government-funded nonprofit organization. Services are provided free of charge to all victims of crime and traumatic events in the Netherlands. The organization operates under a public mandate and receives funding from Dutch government bodies to provide victim support services across all 11 Dutch police districts.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Slachtofferhulp Nederland provides free, government-mandated support to victims of crime and traumatic events in the Netherlands, including emotional counseling, legal guidance through the criminal justice process, assistance with compensation claims, and 24/7 crisis intervention. Services are delivered through a national helpline, 25 physical locations, an online portal, a youth platform, a professional referral platform with the Doorverwijstool, and an online peer-support community, covering all 11 Dutch police districts.

Differentiator

Problem solved

Functional benefit

Products and services

• Victim Support Service (Direct Hulp voor Slachtoffers) A free, comprehensive support service for victims of crime and traumatic events in the Netherlands, covering emotional counseling, guidance through the criminal justice process (aangifte, spreekrecht, contactverbod), assistance with compensation claims including the Schadefonds Geweldsmisdrijven, and 24/7 crisis intervention. Available to all victims in the Netherlands regardless of incident type.
• Youth Platform (Platform voor Jongeren)

Quantifiable outcome

• 7.8 out of 10 average client satisfaction score
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Politie (Dutch Police)coreStrategic or Co-development PartnerThe Dutch Police is a core operational partner. Slachtofferhulp Nederland receives approximately 1,600 deployment requests per year from police following major incidents. The organization provides on-site victim support at crime scenes, during police interviews, and throughout the criminal justice process. Police also refer victims to the organization and use its Platform for Professionals.
• Openbaar Ministerie (Public Prosecutor's Office)coreStrategic or Co-development PartnerThe Openbaar Ministerie (OM) works closely with Slachtofferhulp Nederland to ensure victims' rights are upheld throughout criminal proceedings. The OM refers victims to the organization and coordinates on cases where compensation claims are processed through the criminal justice system.
• Schadefonds Geweldsmisdrijven (Victims of Violent Crimes Fund)coreStrategic or Co-development PartnerSchadefonds Geweldsmisdrijven provides financial compensation to victims of violent crimes. Slachtofferhulp Nederland helps victims apply for compensation from this fund as part of its comprehensive support services.
• Perspectief Herstelbemiddeling (Perspective Mediation)minorStrategic or Co-development PartnerPerspectief Herstelbemiddeling offers victim-offender mediation services. Slachtofferhulp Nederland refers victims who are interested in contact with the perpetrator to this partner organization.
• Veilig Thuis (Safe at Home)coreStrategic or Co-development PartnerVeilig Thuis is the national advice and reporting center for domestic violence, child abuse, and elder abuse. Slachtofferhulp Nederland collaborates with Veilig Thuis to provide comprehensive support to victims of domestic violence and abuse.
• Centrum Seksueel Geweld (Center for Sexual Violence)coreStrategic or Co-development PartnerThe Centrum Seksueel Geweld provides specialized medical and psychosocial care for recent victims of sexual assault. Slachtofferhulp Nederland works with this center to ensure victims receive both immediate medical care and longer-term legal and emotional support.
• Netwerk Weerbaar Bestuur (Network for Resilient Governance)minorGTM or Marketing PartnerSlachtofferhulp Nederland is a partner of the Netwerk Weerbaar Bestuur, which advocates for safe and integrity-driven governance. The network supports political officeholders facing threats or intimidation, and Slachtofferhulp provides victim support services to its members.
• GGD (Municipal Health Services)coreStrategic or Co-development PartnerGGD (Municipal Health Services) is a key crisis management partner. Slachtofferhulp Nederland participates in GGD scenario teams that manage the aftermath of calamities, alongside municipalities, police, and the Public Prosecutor's Office. GGD Zuid Limburg activated joint teams at 7 events in one year with Slachtofferhulp.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Slachtofferzorg (Belgium, Suggnomè): Belgian victim support organization (formerly Slachtofferzorg) offering analogous free victim services in Belgium. Comparable service model across a neighboring jurisdiction; useful regional peer for benchmarking reach and approach.

Broad incumbents

• Victim Services (NY): US state-level government agency providing victim compensation and services. Comparable as a publicly funded victim support institution, though broader in mandate and operating within a different criminal justice framework.
• Victim Support Europe (VSE): European umbrella network of victim support organizations across 30+ countries. Relevant as the continental peer ecosystem in which Slachtofferhulp Nederland operates, with shared advocacy, training, and policy-shaping functions.

Others

• GGD (Municipal Health Services): Dutch Municipal Health Services network that activates joint crisis scenario teams with Slachtofferhulp Nederland. Adjacent public-sector institution that co-delivers crisis response and shares overlapping client populations in psychosocial support.

Direct peers

• Schadefonds Geweldsmisdrijven: Dutch Victims of Violent Crimes Fund providing financial compensation to victims. Core partner of Slachtofferhulp Nederland; comparable as a government-mandated Dutch victim service institution embedded in the criminal justice process.
• Victim Support (UK): National UK charity providing free, confidential support to victims of crime, with helpline, in-person services, and government funding. Most directly comparable peer: similar mandate, free services, police/MOJ partnerships, and integrated emotional-legal-financial support model.
• Victim Support Scotland: Scotland's national victim support service, providing similar integrated victim support across emotional, practical, and criminal justice navigation needs. Comparable mandate, funding model, and service scope in a single national jurisdiction.
• Veilig Thuis: Dutch national advice and reporting center for domestic violence, child abuse, and elder abuse. Slachtofferhulp Nederland's stated core partner; directly comparable as a mandated Dutch victim support organization with 24/7 availability and nationwide coverage.
• Centrum Seksueel Geweld (CSG): Dutch Center for Sexual Violence providing specialized medical and psychosocial care for recent sexual assault victims. Core operational partner of Slachtofferhulp Nederland, serving an overlapping victim population with complementary clinical capabilities.
• Perspectief Herstelbemiddeling: Dutch victim-offender mediation organization that Slachtofferhulp Nederland refers victims to. Comparable Dutch victim-services peer offering a specialized adjacent service within the same ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/slachtofferhulp

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Slachtofferhulp Nederland