Working Well Trust
Working Well Trust is a UK-registered charity founded in 1992 that delivers free Individual Placement and Support (IPS) employment services across five London boroughs for people with mental health conditions, neurodiverse individuals, and those with learning disabilities.
- Company typePrivate
- Founded1992
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Working Well Trust does
Working Well Trust is a registered charity in England and Wales (Charity Number: 1011120) founded in 1992 that delivers free employment support services to adults experiencing mental health challenges, neurodiverse individuals, and people with learning disabilities. Operating across five London boroughs (Tower Hamlets, Enfield, Newham, Barking & Dagenham, and Kingston and Sutton), the charity runs a portfolio of programmes including the Individual Placement and Support (IPS) services in Tower Hamlets (since 2017) and Enfield (since 2019), IPS Workwise in Newham and Barking & Dagenham, the government-funded Connect to Work programmes in Kingston & Sutton and Enfield, Kingston Supported Employment, Kingston Peer Support, In-Work Support, Pathways to Employment, and Business & Enterprise Support. The Tower Hamlets Employment Hub consolidates several of these offers into a single borough access point, and the charity also operates social enterprises such as the Sew & Support workshop. There is no proprietary technology platform; service delivery is entirely human-led through Employment Specialists and Peer Support Workers embedded in NHS trusts and community locations, following the evidence-based IPS model and BASE (British Association for Supported Employment) framework. Channels include NHS and GP referrals, self-referral via the website, community hub drop-ins, and digital presence on Bluesky, Instagram, and LinkedIn.
The charity is funded primarily through government contracts (Connect to Work is funded by the UK Government, and REACH is delivered in partnership with NHS West and North London ICB) and NHS trust partnerships, with donations accepted online. All services are free at the point of use; no fees are charged to service users. Helen Forster serves as CEO, supported by an IPS Operations Manager, Employment Specialists, and a communications lead; the organisation is governed by a board of trustees and has no parent company or external equity backing. Revenue and headcount are not publicly disclosed. In 2025 the charity joined the REACH Employment Service consortium alongside Twining-Hestia, Shaw Trust, and Hillside Clubhouse, and in 2026 launched two new Connect to Work borough programmes. The Thrive into Work Enfield service was announced for wind-down in 2024 with closure scheduled for September 2026.
Working Well Trust firmographics
Firmographics- Name
- Working Well Trust
- Legal name
- Working Well Trust
- Website
- https://workingwelltrust.org
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Working Well Trust is a UK-registered charity founded in 1992 that delivers free Individual Placement and Support (IPS) employment services across five London boroughs for people with mental health conditions, neurodiverse individuals, and those with learning disabilities.
- Ownership category
- akta.pro rank
Working Well Trust industry classification
Industry- Product category
- Mental Health Employment Support
- NAICS
- Vocational Rehabilitation Services (6243), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (62419)
- SIC
- Services-Social Services (8300), Services-Employment Agencies (7361), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Employment & Job Readiness Support Services (BPAGAEAJ)
- akta.pro secondary industries
- Supported Employment & Job Coaching (EDAKANAE), Disability Services & Independent Living Support (BPAGAEAG), Mental Health & Crisis Support Services (BPAGAEAH)
Keywords
Where Working Well Trust is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Working Well Trust business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Charitable Grants and Government Contracts: Working Well Trust is a registered charity (Number: 1011120) funded primarily through government contracts (e.g., Connect to Work programme funded by the UK Government) and charitable grants. Their IPS services operate in partnership with NHS trusts.
- Donations: The organisation accepts donations via Stripe and potentially other platforms. Donations are processed securely online.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Other | Free service for all eligible service users |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Working Well Trust product offering
Product offeringCore offering
Working Well Trust provides free, person-led employment support services to adults experiencing mental health challenges, neurodiverse individuals, and people with learning disabilities across five London boroughs. Core services include Individual Placement and Support (IPS) for finding and retaining paid employment, peer support sessions using lived experience, in-work support for employers and employees, business and enterprise support for self-employment, and welfare benefits counselling. All services are delivered through Employment Specialists and Peer Support Workers embedded within NHS trusts and community settings.
Product overview
Working Well Trust offers a portfolio of employment support services across multiple London boroughs (Tower Hamlets, Enfield, Kingston & Sutton, Newham, Barking & Dagenham). The core service model combines Individual Placement Support (IPS) methodology with Peer Support and Supported Employment frameworks. Key services include: Tower Hamlets IPS (since 2017) and Enfield IPS (since 2019) providing job search support, CV writing, employer engagement, and in-work support for people with mental health needs; Connect to Work programs for Kingston & Sutton and Enfield funded by the UK Government; Kingston Supported Employment Service for people with learning disabilities and autism; Kingston Peer Support Service offering 6-8 week one-to-one sessions using lived experience; In-Work Support helping employees and employers manage mental health in the workplace; Business & Enterprise Support for self-employment in Tower Hamlets; and the Tower Hamlets Employment Hub as a centralized access point. The organization also operates social enterprises including Sew & Support workshops. Services are delivered through NHS partnerships, community locations, and dedicated offices including Community House (Enfield) and Siddeley House (Kingston).
Differentiator
Problem solved
Functional benefit
Products and services
- Tower Hamlets Individual Placement Support (IPS) Service Employment support service for Tower Hamlets residents with mental health support needs, helping them find and retain paid employment. Provides CV writing, job applications, interview preparation, employer engagement, and in-work support following the evidence-based IPS model.
- Enfield Individual Placement Support (IPS) Service Employment support for Enfield residents with mental health needs, operating from Community House. Includes employer engagement, CV writing, interview preparation, benefits counselling, and ongoing in-work support.
- Connect to Work Kingston & Sutton Voluntary employment programme funded by the UK Government, designed to help Kingston and Sutton residents overcome barriers to employment.
- Connect to Work Enfield Voluntary programme funded by the UK Government to help Enfield residents overcome barriers to employment, operating out of Community House.
- In-Work Support Support service for employers and employees impacted by mental health challenges to help staff stay well and in work. Includes employer education on mental health, employee advocacy, support with reasonable adjustments, and internal transfer facilitation.
- Kingston Peer Support Service Weekly one-to-one peer support sessions for 6-8 weeks helping individuals identify and action personal recovery goals. Uses lived experience of mental health, autism, or ADHD to provide shared understanding and an empathic approach.
- Kingston Supported Employment Service Employment support service for Kingston residents with learning disabilities, autism, or mental health issues. Located at Siddeley House, provides CV writing, job applications, interview preparation, and workplace adjustments.
- Pathways to Employment Part of the Tower Hamlets Employment Hub, offering tailored support informed by lived experience with job searching, CV writing, interview preparation, volunteering, training, and confidence-building activities.
- Business & Enterprise Support Free business advice and coaching for Tower Hamlets residents facing mental health challenges, supporting self-employment, existing businesses, social enterprises, and small charities.
- Upskill Standard Employment Scheme Employment support service for Tower Hamlets residents creating plans toward feeling comfortable applying for roles and ultimately securing employment.
- Tower Hamlets Employment Hub One-stop shop for Tower Hamlets residents offering employment support, business launch support, in-work support, and pathways to employment services in a single location.
- IPS Workwise Barking & Dagenham Individual Placement Support service for Barking & Dagenham residents with mental health needs seeking employment.
- IPS Workwise Newham Individual Placement Support service for Newham residents with mental health needs seeking employment.
- Sew & Support Workshop service supporting isolated people in Tower Hamlets to learn textile skills. Participants learn sewing, make bags, and perform alterations while building confidence.
Quantifiable outcome
- Over 30 years of continuous service since 1992
- +3 more outcomes
Companies that use Working Well Trust
Customer profileNamed customers14 records
Segments4 records
Ideal customer profiles3 records
Working Well Trust technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Working Well Trust partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- NHS Trusts (Secondary Mental Health Services)coreWorking Well Trust's Employment Specialists work out of NHS trusts and in close collaboration with NHS secondary mental health services across multiple boroughs. The IPS model requires clinical integration, with Employment Specialists working alongside healthcare providers to support individuals on their employment journey as part of recovery.
- Twining-HestiacoreTwining-Hestia is a key partner in the REACH Employment Service, a collaborative initiative covering Barnet, Enfield, Haringey and Islington. Working Well Trust provides its dedicated Enfield IPS service within this partnership alongside NHS West and North London ICB, Shaw Trust, and Hillside Clubhouse.
- NHS West and North London ICBcoreNHS West and North London ICB is part of the REACH Employment Service partnership alongside Working Well Trust, Twining-Hestia, Shaw Trust, and Hillside Clubhouse, covering employment support across Barnet, Enfield, Haringey and Islington.
- Shaw TrustminorShaw Trust is a fellow delivery partner within the REACH Employment Service, a collaborative employment support programme across West and North London.
- Hillside ClubhouseminorHillside Clubhouse is a fellow delivery partner within the REACH Employment Service, a collaborative employment support programme across West and North London.
- Inspire ConsortiumminorThe Inspire Consortium is a partnership of voluntary sector organisations through which individuals may access Working Well Trust services. Data may be collected through this partnership.
- Elop (LGBTQIA+ Charity)minorWorking Well Trust's Tower Hamlets team partnered with Elop, an LGBTQIA+ charity, to explore how to better support LGBTQIA+ people and inclusive employers. Employment Specialists presented at Elop's monthly community forum on employment rights, reasonable adjustments, disclosure, and wellbeing at work.
- MINDminorWorking Well Trust collaborates with MIND, a mental health charity. A Health & Wellbeing Practitioner from MIND praised the organisation's supportive approach to clients.
- Mind in Enfield and BarnetminorMind in Enfield and Barnet hosted events during Mental Health Week, which Working Well Trust attended, demonstrating a collaborative relationship in the mental health sector.
- East London NHS Foundation Trust (ELFT)minorWorking Well Trust works with ELFT for peer support training referrals, assisting clients in accessing ELFT's peer support training programmes.
- Mental Health FoundationminorWorking Well Trust supports Mental Health Foundation's annual Mental Health Awareness Week, participating in awareness activities and staff training initiatives.
- Local Community OrganisationsminorConnect to Work Enfield partners with the Enfield Community Hub for weekly drop-in sessions. Various local community organisations and employers are engaged for client placements.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Working Well Trust competitors and assessment
Company assessmentDirect peers
- Shaw Trust: One of the UK's largest disability and disadvantage employment charities, delivering IPS, supported employment, and employability programmes across multiple regions. Direct competitor on government contracts and co-delivery partner within the REACH Employment Service consortium with Working Well Trust.
- United Response: National charity supporting people with learning disabilities, autism, and mental health needs into employment and independent living. Directly comparable on Kingston Supported Employment-style service delivery for people with learning disabilities and autism.
- Remploy: Long-established UK disability employment charity, formerly government-owned, now delivering employment support, apprenticeships, and workplace mental health services. Closest historical analogue to Working Well Trust in terms of supported employment methodology and disability-employment focus.
- Together for Mental Wellbeing: UK mental health charity providing supported employment, recovery-focused services, and peer support. Operates similar IPS-aligned employment services for people with severe mental illness, with comparable London borough service footprints.
- Twining-Hestia: London-based employment support charity focused on mental health service users, providing IPS and vocational support across multiple boroughs. Co-delivery partner with Working Well Trust in the REACH Employment Service covering Barnet, Enfield, Haringey and Islington.
- Advance (employment charity): UK charity providing employment support specifically for people experiencing mental health challenges, delivering IPS-style services in London and the South East. Directly comparable service model, target population, and NHS-trust referral pathways to Working Well Trust.
- Hillside Clubhouse: London-based mental health clubhouse providing employment-readiness programmes, supported employment, and recovery-focused services. Co-delivery partner within the REACH Employment Service consortium and serves a directly comparable mental-health client population.
Broad incumbents
- Turning Point: UK social enterprise providing mental health, learning disability, and substance use services including employment support. Operates at greater national scale than Working Well Trust and competes for similar local authority and NHS employment contracts in London.
- MIND: Largest mental health charity in England and Wales, providing advice, services, and campaigning. While not an employment specialist, MIND partners with and refers clients to Working Well Trust and operates overlapping wellbeing and peer support services across the same boroughs.
- Rethink Mental Illness: National mental health charity providing employment support, housing, advocacy, and community services. Broader portfolio than Working Well Trust but competes for similar NHS and local authority mental health employment contracts across London.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Working Well Trust social profiles
Digital presenceWorking Well Trust financial estimates
Financial estimateRevenue estimate
Valuation estimate
Working Well Trust leadership team
Management profileNumber of profiles
Profiles4 records
Working Well Trust funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Working Well Trust M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Working Well Trust
What does Working Well Trust do?
Working Well Trust provides free, person-led employment support services to adults experiencing mental health challenges, neurodiverse individuals, and people with learning disabilities across five London boroughs. Core services include Individual Placement and Support (IPS) for finding and retaining paid employment, peer support sessions using lived experience, in-work support for employers and employees, business and enterprise support for self-employment, and welfare benefits counselling. All services are delivered through Employment Specialists and Peer Support Workers embedded within NHS trusts and community settings.
Is Working Well Trust a public or private company?
Working Well Trust is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Working Well Trust founded?
Working Well Trust was founded in 1992. It employs 11 to 50 people.
Where is Working Well Trust based?
Working Well Trust is headquartered in London, United Kingdom, in the Europe region.
How does Working Well Trust make money?
Two revenue lines are on record. Charitable Grants and Government Contracts are the primary driver. The others are donations.
Who are Working Well Trust's main competitors?
Direct peers on record are Shaw Trust, United Response, Remploy, Together for Mental Wellbeing, Twining-Hestia, Advance (employment charity) and Hillside Clubhouse. Broad incumbents are Turning Point, MIND and Rethink Mental Illness.
Does Working Well Trust have an API?
No public API is recorded for Working Well Trust.
What industry is Working Well Trust in?
Working Well Trust's product category is Mental Health Employment Support. Its primary akta.pro industry code is BPAGAEAJ, Employment & Job Readiness Support Services, with a secondary code of EDAKANAE, Supported Employment & Job Coaching. Its NAICS code is 6243 and its SIC code is 8300.