Goodwill Industries of Lane and South Coast Counties

What Goodwill Industries of Lane and South Coast Counties does

Goodwill Industries of Lane and South Coast Counties is a private nonprofit 501(c)(3) organization founded in 1954 as a joint venture between the Eugene Rotary and the Eugene Women's League and incorporated in 1968. It operates as a mission-integrated, enterprise-funded nonprofit whose retail operations directly subsidize free vocational services. The organization currently employs 510 people (2022) across more than 21 locations, including 11 retail stores, 7 donation centers, and 8 job connection centers in Lane and South Coast Counties in Oregon, plus an Anchorage, Alaska store opened in 2016.

The core product surface spans three intertwined lines. First, retail operations sell donated clothing, furniture, books, media, and housewares through physical storefronts and online marketplaces including Goodthrift, Amazon, eBay Charity, Alibris, and GoodwillBooks. Second, the Computer Store and Recycling Center sells refurbished electronics and offers computer repair, with e-waste recycling handled in partnership with United Recycling Technologies (URT) under Oregon E-CYCLES compliance and Department of Defense-standard data destruction protocols. Third, a portfolio of free services including Job Connections, Vocational Services (SNAP STEP, Supported Work for TANF recipients, Vocational Rehabilitation), Veteran Connections (HVRP), the Prosperity Program (with the Oregon IDA 5:1 matched savings initiative), and AARP/VITA tax preparation provides employment training, financial empowerment, and tax assistance to individuals with barriers to employment.

The revenue model is enterprise-funded rather than donation-dependent: retail sales of donated goods generate the majority of operating revenue, supplemented by government grants and contracts with Oregon Vocational Rehabilitation Services, the Veterans Administration, Oregon Department of Human Services, Lane Workforce Partnership, and Oregon Commission for the Blind, plus transaction-based revenue streams from donation drive fundraising, Good Samaritan vouchers, and e-waste recycling. All direct services to participants are free; pricing applies only to retail merchandise and computer repair quotes. Programs are accredited by CARF (Commission on Accreditation of Rehabilitation Facilities), and the organization refers participants via a dense network including WorkSource Oregon, AARP Foundation, and URT.

Name

Goodwill Industries of Lane and South Coast Counties

Legal name

Goodwill Industries of Lane and South Coast Counties

Website

https://goodwill-oregon.org

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

101–250 employees

Short description

Goodwill Industries of Lane and South Coast Counties is a Eugene, Oregon-based 501(c)(3) nonprofit that operates 11 retail stores, 7 donation centers, and 8 job connection centers, using donated-goods retail revenue to fund free vocational training, employment, and financial empowerment services for individuals with barriers to employment across Oregon and Alaska.

Ownership category

akta.pro rank

Product category

Vocational Rehabilitation and Nonprofit Employment Services

NAICS

Used Merchandise Retailers (459510)

SIC

Retail-Family Clothing Stores (5651), Retail-Apparel & Accessory Stores (5600)

akta.pro primary industry

Donation, Resale & Textile Recycling Coordination (HSAFABAI)

akta.pro secondary industries

Donation, Resale & Disposal Coordination (HSAFAAAK), Donation Pickup & Reuse Hauling (HSAKALAI)

Keywords

• Thrift retail sales
• Vocational training services
• Job placement programs
• Electronics recycling
• Nonprofit employment services

Headquarters

HQ city

Eugene

HQ country

United States

HQ region

North America

Offices21 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Retail Sales of Donated Goods: Goodwill operates 11 retail stores selling gently used donated items including clothing, accessories, furniture, kitchenware, books, media, toys, and sporting equipment. Revenue from retail sales funds the organization's free job training and employment services programs. The organization also sells through online marketplaces including Goodthrift, Amazon, eBay, and specialty platforms.
2. Computer and Electronics Sales: The Goodwill Computer Store sells refurbished computers, monitors, printers, scanners, keyboards, mice, speakers, cords, cables, software, and gaming equipment. Proceeds support job training and employment programs.
3. E-Waste Recycling Services: Partnership with United Recycling Technologies (URT) for responsible recycling of used computers and electronics. The revenue from recycled computer equipment supports Goodwill's job training and employment services programs.
4. Government Grants and Partnerships: Goodwill receives funding through partnerships with government agencies including Oregon Vocational Rehabilitation Services, Veterans Administration, Oregon Department of Human Services (TANF/SNAP), Lane Workforce Partnership, and Oregon Commission for the Blind to deliver employment and training programs.
5. Donation Drive Fundraising Program: Schools and organizations can host donation drives. Goodwill provides trailers, picks up donations, weighs them, and pays organizations per pound for all donations raised. Referrals to first-time participants earn $50 referral bonuses.
6. Good Samaritan Program Vouchers: Partnering agencies and schools receive vouchers redeemable for gently used clothing at Goodwill stores. Organizations receive a $10 voucher for every 200 pounds donated on their behalf.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels6 records

Core offering

Goodwill Industries of Lane and South Coast Counties sells donated clothing, housewares, furniture, and refurbished electronics through 11 retail stores, 7 donation centers, the Green Acres Computer Store, and online marketplaces (Goodthrift, Amazon, eBay Charity). The revenue from these retail and recycling operations directly funds free vocational training, job search assistance, career counseling, and supportive services delivered through 8 Job Connection centers for individuals facing barriers to employment, including veterans, SNAP/TANF recipients, and people with disabilities.

Product overview

Goodwill Industries of Lane and South Coast Counties operates a mission-integrated enterprise combining retail operations with employment services. The organization manages eleven retail stores and seven donation centers that sell donated goods, alongside eight Job Connection Centers providing vocational training, job search assistance, and career development. The Computer Store and Recycling Center offers refurbished electronics and computer repair services through a partnership with United Recycling Technologies. Additional programs include Free Tax Preparation (VITA/AARP), the Prosperity Program (financial empowerment), Veteran Connections (HVRP), Vocational Services (SNAP STEP, Supported Work, Vocational Rehabilitation), and Donation Programs (Donation Drive, Good Samaritan). Goodthrift Online extends retail presence to third-party marketplaces. Together, these products and services fund vocational opportunities for individuals with barriers to employment.

Differentiator

Problem solved

Functional benefit

Brands

• Job Connections: Program serving around 600 people monthly through Oregon and Alaska locations, providing job search assistance, workshops, job leads, computer resources, job fairs, and referrals.
• Goodwill Computer Store and Recycling Center
• Prosperity Program
• Veteran Connections
• Goodthrift Online

Products and services

• Goodwill Retail Stores Eleven retail stores selling donated gently used clothing, accessories, furniture, kitchenware, books, media, toys, and sporting equipment to consumers; revenue funds vocational training and employment services.
• Donation Centers Seven donation centers accepting gently used clothing, accessories, computers, furniture, kitchenware, shoes, sports equipment, toys, and gaming equipment from community donors; vehicle donations accepted via donateforcharity.com.
• Goodwill Computer Store and Recycling Center Retail store selling refurbished computers, monitors, printers, scanners, peripherals, and electronics, operating as a recycling center in partnership with United Recycling Technologies (URT) for responsible e-waste disposal.
• Computer Repair Services Repair services for desktop, laptop, and Macintosh computers including hardware installation, software installation, data transfers, and virus removal offered at the Computer Store.
• Gaming Equipment Sales Sale of previously owned video games and video game consoles for PC, Mac, Sony PlayStation, Nintendo, Microsoft Xbox, and retro gaming systems.
• Goodthrift Online Online shopping platform allowing customers to purchase donated items through third-party marketplaces including shopgoodwill.com/eugene, Amazon, eBay Charity, Alibris, and GoodwillBooks.
• Job Connections Program Employment assistance program serving approximately 600 people monthly through job search help, workshops, resume assistance, career counseling, and community referrals, delivered via phone, email, appointment, and in-person at Job Connection centers.
• Free Tax Preparation Free tax preparation services through VITA (Volunteer Income Tax Assistance) and AARP Tax Aide programs for low-income individuals and seniors, with Spanish-language assistance available.
• Prosperity Program Free financial empowerment program offering Prosperity Planners to help individuals with budgeting, debt reduction, savings, and accessing the Oregon Individual Development Account (IDA) 5:1 matched savings program funded through the state initiative.
• Veteran Connections (HVRP) Homeless Veterans Reintegration Program providing case-managed job planning, career assistance, training, housing referrals, transportation assistance, and supportive services for unstably housed veterans in Lane County.
• Vocational Services Comprehensive vocational services including SNAP STEP (Training and Employment Program), Supported Work for TANF recipients, Vocational Rehabilitation for individuals with disabilities, and SNAP Outreach.
• Retail Integrated Employment Training Training program at Goodwill Retail Training Centers offering hands-on jobs in retail operations including dressing room attendant, stocker, pricer, sorter, and donation attendant roles.
• Donation Drive Program Fundraising program allowing schools and organizations to collect donations, with Goodwill providing a trailer and paying per pound for raised items, plus $50 referral bonuses for first-time participants.
• Good Samaritan Program Partnership program with agencies and schools providing vouchers for economically disadvantaged individuals to obtain clothing at any Goodwill store, with organizations earning $10 voucher for every 200 pounds donated on their behalf.
• Electronic Recycling Program Free computer and electronics recycling in partnership with United Recycling Technologies (URT), compliant with Oregon E-CYCLES laws, with hard drives wiped or destroyed to Department of Defense standards; donations are not shipped overseas or sent to landfill.

Quantifiable outcome

• Served 2,220 individuals with vocational training services in 2022
• +2 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• United Recycling Technologies (URT)coreStrategic or Co-development PartnerPartnership with United Recycling Technologies (URT) for responsible consumer electronics recycling. URT provides industry-leading experience in responsible recycling programs meeting highest standards of workplace and environmental safety. Revenue from recycled equipment supports Goodwill's job training and employment services programs. Goodwill has 20 donation locations participating in the URT program. Hard drives on resold equipment are wiped or destroyed to DoD standards.
• Oregon Department of Human ServicescoreStrategic or Co-development PartnerPartnership with Oregon Department of Human Services for Supported Work Program providing paid on-the-job training for TANF recipients. Program includes initial evaluation, work experience opportunities at Goodwill locations, and up to six months of paid training.
• Oregon Vocational Rehabilitation ServicescoreStrategic or Co-development PartnerPartnership with Oregon Vocational Rehabilitation Services to assist individuals with diagnosed disabilities attain and retain jobs in the community. Services include workplace assessments and individual job search assistance.
• Veterans AdministrationcoreStrategic or Co-development PartnerPartnership with Veterans Administration as part of vocational rehabilitation services for veterans with disabilities seeking employment in the community.
• Oregon Commission for the BlindcoreStrategic or Co-development PartnerPartnership with Oregon Commission for the Blind as part of vocational rehabilitation services for individuals with visual disabilities seeking employment.
• Lane Workforce Partnership (LWP)coreStrategic or Co-development PartnerPartnership with Lane Workforce Partnership (LWP) for Supported Work Program delivering employment services to TANF recipients through initial evaluation, work experience, and paid on-the-job training opportunities.
• WorkSource LanecoreStrategic or Co-development PartnerWorkSource Lane referred Juan to Goodwill's Job Connections office. WorkSource Oregon staff supported James in obtaining his CDL through collaborative job search assistance. Strong referral network between Goodwill and WorkSource Oregon system.
• WorkSource OregoncoreStrategic or Co-development PartnerPartnership with WorkSource Oregon (state workforce system) for job search assistance and referrals. WorkSource Oregon staff worked with Goodwill to support James in obtaining CDL training and licensing.
• Oregon IDA InitiativecoreStrategic or Co-development PartnerGoodwill offers the Oregon Individual Development Account (IDA) program through the state initiative. This is a 5:1 matched savings program helping individuals learn to save towards goals including post-secondary education, certification programs, work-related transportation, vehicle repair, assistive technology, and debt repayment.
• AARP FoundationminorStrategic or Co-development PartnerPartnership with AARP Foundation providing free tax preparation assistance through VITA (Volunteer Income Tax Assistance) program at Lane County locations. Spanish-language tax assistance flyers and appointments available.

Scale indicators9 records

Recent moves11 records

Expansion highlights6 records

Emerging players

• Buffalo Exchange: Buy-sell-trade vintage and secondhand clothing retailer with stores across the Western U.S. Comparable as a competing for-profit resale buyer paying cash for clothing, potentially diverting donor supply from Goodwill.
• ThredUp: Online resale marketplace for secondhand clothing. Comparable as a digital-native competitor that competes for the same donated/apparel inventory and online thrift shopper that Goodwill pursues through its Goodthrift/Amazon channels.

Direct peers

• Habitat for Humanity ReStores (Oregon): ReStores accept donated furniture and home goods to fund Habitat's affordable housing mission. Comparable as a nonprofit donated-goods retail model with a parallel social mission in the same Oregon/Pacific Northwest footprint.
• Deseret Industries: Operated by the Church of Jesus Christ of Latter-day Saints, runs thrift stores whose revenue funds job training and rehabilitation programs. Comparable as a faith-based nonprofit with the same donated-goods-retail-funds-mission model.
• America Works: National nonprofit employment services provider serving welfare recipients, veterans, and other job seekers. Comparable as a mission-aligned workforce development peer operating in the same government-funded vocational services space.
• Salvation Army (Western Territory): Operates thrift/family stores whose proceeds fund social services including employment and rehabilitation programs. Highly comparable as a charity-run thrift enterprise with a parallel employment-services mission in Oregon and the broader Pacific Northwest.
• Savers / Value Village: For-profit thrift chain that purchases donated goods from nonprofits and resells them. Comparable as the dominant for-profit thrift operator competing for the same secondhand supply and value-conscious shoppers in the Pacific Northwest.
• St. Vincent de Paul Society (Portland): Operates thrift stores funding social services including employment assistance. Comparable as a Catholic-affiliated nonprofit thrift enterprise with a parallel mission in Oregon and the broader Pacific Northwest.

Broad incumbents

• Goodwill Industries International: The national parent association of 151+ regional Goodwill organizations. Comparable because it governs the same mission-integrated thrift-and-workforce model, sets shared brand standards, and supports affiliates like Lane and South Coast Counties.

Others

• WorkSource Oregon (Lane Workforce Partnership): Oregon's public workforce development system. Comparable as a partner and partial substitute for the job-search, training, and placement services Goodwill provides through its Job Connections centers.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Goodwill.Oregon
• LinkedInlinkedin.com/company/goodwill-industries-of-lane-and-south-coast-counties-inc.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Goodwill Industries of Lane and South Coast Counties