Family Service
Family Service is a 501(c)(3) nonprofit founded in 1903 in San Antonio, Texas, operating 25+ wraparound programs across 14 South Texas counties. It serves 90,000+ individuals annually via trauma-informed care spanning economic stability, education, mental health, and community support.
- Company typePrivate
- Founded1903
- HeadquartersSan Antonio, United States
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Family Service does
Family Service Association of San Antonio, Inc. (operating as Family Service) is a 501(c)(3) nonprofit human services organization founded in 1903, headquartered at 702 San Pedro Avenue in San Antonio, Texas. Recognized as the oldest human service nonprofit in San Antonio, the organization operates 25+ wraparound programs across 14 South Texas counties through 40+ physical locations, approximately 600 staff, and over 10,000 annual volunteers, serving 90,000+ individuals annually across the lifespan — from prenatal through senior years. Programs are organized around the five social determinants of health defined by HealthyPeople 2030: economic stability, education, health and healthcare, neighborhood/built environment, and social and community engagement.
Service delivery is anchored in a trauma-informed care methodology that includes administration of Adverse Childhood Experiences (ACEs) assessments, application of six guiding principles (safety, trustworthiness, peer support, collaboration, empowerment/voice, and cultural-historical-gender awareness), and integration of behavioral health, mental wellness, financial counseling, early childhood education, and workforce development under a single organizational brand. Core programs include the Financial Empowerment Center (free one-on-one financial counseling that has helped clients reduce over $20.5 million in debt between 2013–2019, with 1,227 clients raising credit scores by 35+ points and 47 home purchases), VITA free tax preparation, Head Start/Early Head Start-Child Care Partnership serving over 7,000 children, ANGELS early childhood substitute training (90% post-completion employment rate), Teen Tech Center, trade skills pre-apprenticeships, and the Family Service Neighborhood Place and Presa Community Center physical hubs.
The organization's business model is diversified and non-equity-based, depending on federal, state, and local government grants (Head Start, Early Head Start, workforce programs), foundation and corporate grants (H-E-B, Valero, Methodist Healthcare Ministries, JPMorgan Chase Foundation, Bank of America, BlueCross BlueShield of Texas, San Antonio Area Foundation), individual and corporate donations, and limited sliding-scale fees. Many services — including financial counseling, VITA, ANGELS training, and most mental health — are offered entirely free of charge, deliberately serving the 80% of clients earning less than $25,000 annually. The annual operating budget exceeded $25 million as of the 2016–2018 period. The go-to-market motion is community-led: trust accumulated over 120+ years is converted through community centers, partnerships with school districts (Northside ISD, Judson ISD, North East ISD, South San ISD, Crystal City ISD, Eagle Pass ISD, and others), and word-of-mouth referrals rather than paid acquisition.
Family Service firmographics
Firmographics- Name
- Family Service
- Legal name
- Family Service Association of San Antonio, Inc.
- Website
- https://family-service.org
- Company type
- Private
- Founded year
- 1903
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Family Service is a 501(c)(3) nonprofit founded in 1903 in San Antonio, Texas, operating 25+ wraparound programs across 14 South Texas counties. It serves 90,000+ individuals annually via trauma-informed care spanning economic stability, education, mental health, and community support.
- Ownership category
- akta.pro rank
Family Service industry classification
Industry- Product category
- Human Social Services
- NAICS
- Individual and Family Services (6241), Child Care Services (6244), Child and Youth Services (624110), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Social Services (8300), Services-Child Day Care Services (8351), Services-Health Services (8000), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Family & Parenting Support Services (BPAGAEAC)
- akta.pro secondary industries
- Family Resource Centers & Wraparound Support Services (EDACALAH), Family Coaching, Parent-Mediated & Home Visiting EI Services (EDACAFAJ), Parent Mental Health, Stress Management & Wellness Programs (EDACALAJ)
Keywords
Where Family Service is headquartered
LocationHeadquarters
- HQ city
- San Antonio
- HQ country
- United States
- HQ region
- North America
Offices8 records
Markets served
Family Service business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Donations and Charitable Contributions: Individual and corporate donations from community supporters to fund programs and services.
- Government Grants and Contracts: Federal, state, and local government funding including Head Start, Early Head Start, and other social service programs.
- Sliding Scale Fees: Services are offered as a mixture of free and sliding scale fee-based services for those who can afford to pay.
- Foundation and Corporate Grants: Support from foundations and corporate partners including H-E-B, Valero, Methodist Healthcare Ministries, and others.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free Services |
| Other | One time | Workforce Development Courses |
| Hybrid | Others | Sliding Scale Fee |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Family Service product offering
Product offeringCore offering
Family Service is a 501(c)(3) human services nonprofit that delivers wraparound social service programs across 14 South Texas counties, organized around the five social determinants of health. Core offerings include free one-on-one financial counseling and tax preparation (VITA), workforce development and trade skills training, Head Start/Early Head Start early childhood education, youth STEAM/career programs, mental wellness and behavioral health counseling, parent education, family strengthening, supervised visitation (KidShare), and in-home care for seniors and disabled adults — all delivered through a trauma-informed care framework.
Product overview
Family Service is a human services nonprofit organization offering a comprehensive portfolio of wraparound social service programs organized around the five social determinants of health: economic stability, education, health and healthcare, neighborhood support, and social and community engagement. The organization operates multiple interconnected programs including the Financial Empowerment Center (free one-on-one financial counseling), Volunteer Income Tax Assistance (VITA), Workforce Development (GED, ESL, CNA, trade skills training), Head Start/Early Head Start, Youth Education and Career Programs (STEAM-focused including Teen Tech Center), Mental Wellness and Behavioral Health services, Early Childhood Well-Being programs, and community centers (Neighborhood Place Westside, Neighborhood Place Crystal City, Presa Community Center). Services are delivered through a trauma-informed care lens, addressing the social determinants of health to help individuals and families achieve stability across multiple life domains. The organization serves 14 counties across South Texas with over 25 programs offering holistic, integrated support from prenatal to seniors.
Differentiator
Problem solved
Functional benefit
Products and services
- Financial Empowerment Center One-on-one financial counseling at no cost, helping families reduce debt, improve credit, build savings, and achieve financial goals such as purchasing a home. Free for all clients.
- Volunteer Income Tax Assistance (VITA) & MyFreeTaxes
Quantifiable outcome
- 90,000+ individuals helped annually across all programs
- +7 more outcomes
Companies that use Family Service
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles4 records
Family Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Family Service partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and major.
- H-E-BcoreMajor community partner supporting Family Service programs. H-E-B Tournament of Champions and general H-E-B support for community initiatives including Adopt-A-Family and Back to School programs.
- United Way of San Antonio and Bexar CountycoreFounding partnership dating to 1920s when Family Service helped organize Community Chest which became United Way. Active partner in Dual Generation program and VITA tax assistance.
- City of San AntoniocorePartner through Financial Empowerment Center (a partnership between Family Service and the City of San Antonio), Ready to Work program, and workforce development initiatives.
- Best BuycorePartner providing support for Teen Tech Center program providing state-of-the-art technology access for underserved youth.
- Alamo CollegescoreEducational partner for workforce development courses and programs helping individuals gain credentials and employment.
- BlueCross BlueShield of TexasmajorHealthcare partner supporting health-related programs and services for community members.
- University Health SystemmajorHealthcare system partner supporting health and wellness programs for the community.
- Restore EducationcorePartner for trade skills training program providing workforce readiness training including aptitude test prep, resume writing, and soft skills classes.
- Lone Star Construction Trades TrainingcorePartner for trade skills training workshops providing hands-on training for electrical, plumbing, carpentry trades.
- Clubhouse NetworkcorePartner for Teen Tech Center program providing technology access and digital literacy for youth.
- Healthy People 2030coreFederal initiative whose social determinants of health framework Family Service aligns its programs around.
- Various School DistrictscorePartnerships with Northside ISD, Judson ISD, North East ISD, South San ISD, Crystal City ISD, Carrizo Springs ISD, Eagle Pass ISD, La Pryor ISD, and Uvalde ISD for Head Start, school-based programs, and mental health services.
Scale indicators15 records
Recent moves11 records
Expansion highlights6 records
Family Service competitors and assessment
Company assessmentDirect peers
- Compass Family Services: San Francisco-based nonprofit providing family shelter, housing, child development, and behavioral health services to vulnerable families, with a very similar wraparound, family-centered service model.
- Boys & Girls Club of San Antonio: Direct peer serving youth and teens in San Antonio with after-school, education, and career-readiness programming, overlapping Family Service's youth education, career pathways, and Teen Tech Center offerings.
- Catholic Charities, Archdiocese of San Antonio: Direct local peer providing a similar wraparound mix of social services to San Antonio and South Texas families, including emergency assistance, family counseling, senior services, and immigration support. Comparable in mission, scale, and funding model.
- Any Baby Can: San Antonio nonprofit providing early childhood, family support, and case management for families of children with developmental needs, directly overlapping Family Service's early childhood well-being and parent education programs.
- YWCA of San Antonio & New Braunfels: San Antonio nonprofit delivering domestic violence services, family support, early childhood education, and youth programming, comparable in family-focused, trauma-informed service model.
- AVANCE San Antonio: Texas-based nonprofit focused on early childhood education, parent engagement, and Head Start services, directly comparable to Family Service's Head Start, Early Head Start, and parent education offerings.
- SAMMinistries: San Antonio faith-based nonprofit operating family housing, emergency assistance, and self-sufficiency programs. Comparable in target population (low-income families), geographic focus, and case-management-driven service model.
- Goodwill Industries of San Antonio: San Antonio-based nonprofit focused on workforce development, job training, and financial empowerment, directly overlapping Family Service's workforce development, trade skills, and Financial Empowerment Center programs.
- Family Service of Philadelphia: National network peer operating as an accredited Family Service agency delivering behavioral health, child and family services, and community programs in another major US city, comparable in mission, name, and service mix.
Emerging players
- United Way of San Antonio and Bexar County: Long-time Family Service partner since the 1920s and a funder/convener of many San Antonio human service agencies; comparable in mission focus on the social determinants of health, though operates as a funder/coordinator rather than direct service provider.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Family Service social profiles
Digital presenceFamily Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
Family Service leadership team
Management profileNumber of profiles
Profiles4 records
Family Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Family Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Family Service
What does Family Service do?
Family Service is a 501(c)(3) human services nonprofit that delivers wraparound social service programs across 14 South Texas counties, organized around the five social determinants of health. Core offerings include free one-on-one financial counseling and tax preparation (VITA), workforce development and trade skills training, Head Start/Early Head Start early childhood education, youth STEAM/career programs, mental wellness and behavioral health counseling, parent education, family strengthening, supervised visitation (KidShare), and in-home care for seniors and disabled adults — all delivered through a trauma-informed care framework.
Is Family Service a public or private company?
Family Service is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Family Service founded?
Family Service was founded in 1903. It employs 501 to 1,000 people.
Where is Family Service based?
Family Service is headquartered in San Antonio, United States, in the North America region.
How does Family Service make money?
Four revenue lines are on record. Donations and Charitable Contributions are the primary driver. The others are government Grants and Contracts, sliding Scale Fees and foundation and Corporate Grants.
Who are Family Service's main competitors?
Direct peers on record are Compass Family Services, Boys & Girls Club of San Antonio, Catholic Charities, Archdiocese of San Antonio, Any Baby Can, YWCA of San Antonio & New Braunfels, AVANCE San Antonio, SAMMinistries, Goodwill Industries of San Antonio and Family Service of Philadelphia. United Way of San Antonio and Bexar County is listed as an emerging player.
Does Family Service have an API?
No public API is recorded for Family Service.
What industry is Family Service in?
Family Service's product category is Human Social Services. Its primary akta.pro industry code is BPAGAEAC, Family & Parenting Support Services, with a secondary code of EDACALAH, Family Resource Centers & Wraparound Support Services. Its NAICS code is 6241 and its SIC code is 8300.