MitraComm Ekasarana

What MitraComm Ekasarana does

MitraComm Ekasarana is an Indonesia-based business services firm headquartered in Jakarta that operates as a business development agency with three stated service lines: business process outsourcing (BPO), human resources services, and contact center hosting. Founded in 1999, the company is a private, for-profit entity with a workforce of 501–1,000 employees, positioning it in the mid-sized segment of the Indonesian outsourcing services market. The corporate website (mitracomm.com) was not retrievable during data collection, returning only a verification/loading page, so no first-party narrative, branding, or product detail is available from that source.

The company's core offerings are labor-intensive and operationally scaled rather than software-led. Contact center hosting implies infrastructure and agent capacity for inbound/outbound voice and possibly digital customer service engagements, while HR and broader BPO services suggest workforce management, payroll, recruitment, or back-office process support. The combination points to a traditional delivery model serving clients that outsource non-core operations, likely within Indonesia. No proprietary technology platform, software products, integrations, or AI/ML capabilities are documented in the available source material.

The revenue model is not disclosed. There is no information on pricing structure, contract duration, customer segments, named clients, or geographic footprint beyond the Jakarta headquarters. No funding rounds, M&A activity, partnerships, certifications, or leadership details are available in the source data. Any deeper analysis of unit economics, competitive positioning, or growth trajectory would require primary research beyond what the current input supports.

Name

MitraComm Ekasarana

Website

https://mitracomm.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

501–1,000 employees

Short description

MitraComm Ekasarana is a Jakarta-based business development agency founded in 1999 that provides business process outsourcing, human resources, and contact center hosting services, operating with a workforce of 501 to 1,000 employees.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO)

NAICS

Office Administrative Services (5611)

SIC

Services-Management Services (8741), Services-Employment Agencies (7361), Services-Help Supply Services (7363)

akta.pro industry

PRIMARYBPAEAMAJ

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

SECONDARYBPACAKAK

HR Compliance & Policy Administration Outsourcing (incl. regulatory reporting)

Business & Public Services/HR, Staffing & Recruitment Services/HR Outsourcing (HRO) & Shared Services

Keywords

• Business process outsourcing
• Contact center services
• Human resources outsourcing
• Customer service outsourcing
• BPO services

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Core offering

MitraComm Ekasarana operates as a business development agency providing outsourced operational services to organizations, including business process outsourcing, human resources services, and contact center hosting. The firm is positioned to handle delegated customer-interaction and back-office workloads for corporate clients. Headquartered in Jakarta and founded in 1999, it is one of Indonesia's mid-sized multi-function BPO providers.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Process Outsourcing Outsourced execution of client business processes, enabling organizations to delegate non-core operational work to a third-party provider. Targeted at corporate buyers seeking operational efficiency.
• Human Resources Services Outsourced human resources support delivered to corporate clients as part of the firm's multi-function BPO offering. Aimed at organizations seeking to offload HR administrative workloads.
• Contact Center Hosting Hosted contact center services through which the firm operates customer-interaction channels on behalf of corporate clients, including inbound and outbound voice customer service. Aimed at organizations wanting to outsource their customer support function.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Broad incumbents

• Foundever (formerly Sitel Group): Global CX/BPO provider with APAC operations serving enterprise clients — competes for similar multi-language contact-center and back-office outsourcing mandates.
• Concentrix: Large multinational CX and BPO operator with established APAC delivery; overlaps directly with MitraComm Ekasana's contact-center hosting and BPO services for regional enterprise clients.
• Teleperformance: Global leader in outsourced customer experience management with significant Indonesia and Philippines delivery; competes for the same enterprise contact-center workloads that anchor the anchor company's revenue mix.
• TTEC (TeleTech): Large US-headquartered CX and BPO operator with APAC delivery centers; comparable on contact-center and HR-adjacent outsourcing services for global enterprise buyers.

Regional players

• PT Berca Hardaya Perkasa: Indonesia-based technology and managed-services firm with BPO-adjacent offerings, providing a regional comparable for domestic managed-services and outsourcing contracts in Jakarta.

Emerging players

• NTT Data Indonesia: Part of the global NTT Data group operating in Indonesia with BPO and digital-services capabilities that intersect with MitraComm Ekasana's outsourcing portfolio, particularly for IT-aligned process outsourcing.

Direct peers

• Astra Management Services (AMS): Indonesian BPO and shared-services arm of Astra International, delivering HR, payroll, contact-center, and back-office outsourcing — the closest domestic analogue to MitraComm Ekasana's combined BPO/HR/contact-center offering.
• Helpdesk Indonesia: Local Indonesian contact-center and BPO specialist serving enterprise clients in Jakarta and surrounding geographies, providing the closest head-to-head competitive overlap with MitraComm Ekasana.
• Infomedia (Telkom Indonesia): Subsidiary of Telkom Indonesia providing BPO, contact-center, and HR services across the same Indonesian market and customer base that MitraComm Ekasana targets. Direct overlap in service mix and geography.

Others

• Adira Finance Shared Services: Indonesian financial-services group operating captive shared-service operations including HR administration and contact centers; comparable on HR outsourcing and managed-services delivery, though captive rather than commercial.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key highlights4 records

Customer concentration

• Facebookfacebook.com/mitracommekasarana.official
• LinkedInlinkedin.com/company/mitracomm-ekasarana

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MitraComm Ekasarana