City of Mishawaka, Indiana

What City of Mishawaka, Indiana does

The City of Mishawaka is a municipal government entity incorporated in 1833 (originally as St. Joseph Iron Works, renamed in 1838) and operating as a city since 1899. It serves a population of 51,063 residents — making it the 17th largest city in Indiana and the fastest-growing city in St. Joseph County (5.8% growth, 2010–2020). The city is governed by Mayor Dave Wood (the 21st mayor) and an elected Common Council, delivering the full suite of municipal services: utilities (electric, water, wastewater treatment), trash and recycling collection, police and fire/EMS protection, parks and recreation, building permits and code enforcement, engineering and infrastructure management, and community programming.

The city's core operating technology stack is conventional municipal IT rather than proprietary platform technology. Mishawaka Utilities operates electric, water, and wastewater treatment networks (the wastewater plant opened in 1952 on former Lincoln Park land) and bills residents through the InvoiceCloud platform with support for e-billing, AutoPay, and a 24/7 self-service kiosk. Solid waste and recycling are delivered via a contract partnership with Waste Management (WM), which provides 96-gallon carts. Parks and Recreation programming (youth sports, day camps) is registered through RecDesk; city-wide mapping is handled via ArcGIS (mish.maps.arcgis.com), including a Tax Incremental Financing (TIF) viewer; and police accident reports are sold through buycrash.com. Internal staff operate on Microsoft Office 365. Engineering uses MS4 (Municipal Separate Storm Sewer System) technology for stormwater management.

Mishawaka's revenue model is fundamentally that of a municipal government, with no product-market pricing leverage. Recurring revenue streams include property taxes, monthly utility service fees (electric minimum $5.60, water minimum $10.62, wastewater minimum $30.10), and integrated trash service fees billed on the utility statement. Transactional revenue comes from building permits ($125 fee plus contractor licensing requirements including a $5,000 surety bond), recreation program fees (youth sports $50–$85, Adventure Day Camp $150–$160 weekly), and various licenses. The go-to-market motion is direct-to-resident across multiple channels — City Hall in person at 100 Lincolnway West (relocated there in 2022), online self-serve portals, phone, and community outreach. Customer segments include residents (primary), local businesses (primary), visitors and tourists (primary, via the Mishawaka Riverwalk, Shiojiri Japanese Garden, downtown, and event programming), and community support recipients (secondary, served via partnerships with Habitat for Humanity, the Mishawaka Food Pantry, Hannah's House, and the Women's Care Center).

Name

City of Mishawaka, Indiana

Legal name

City of Mishawaka

Website

https://mishawaka.in.gov

Company type

Private

Founded year

1833

Operating status

Operating

Short description

The City of Mishawaka, Indiana is a municipal government serving 51,063 residents with utilities (electric, water, wastewater, trash), police and fire/EMS, parks and recreation, permitting, and engineering services, distributed via City Hall, online portals, and community partnerships.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Administration of Air and Water Resource and Solid Waste Management Programs (924110), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Solid Waste & Recycling Services Administration (BPAIACAH), Parks, Recreation & Cultural Services (BPAIACAI), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Landfill Operations & Disposal Services (IMAIAFAL)

Keywords

• Municipal utility services
• Public safety services
• Parks and recreation
• Municipal government services
• Waste management services

Headquarters

HQ city

Mishawaka

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Taxes: Primary municipal revenue source collected from Mishawaka property owners to fund city operations, public safety, and infrastructure
2. Utility Service Fees: Revenue from electric, water, and wastewater (sewer) services. Residents are billed monthly for these essential municipal utilities on their Mishawaka utility bill. Minimum charges apply: Electric $5.60, Wastewater $30.10, Water $10.62 based on residential rates within city and 5/8 inch water meter
3. Trash Collection Services: Weekly curbside trash and recycling collection provided through Waste Management partnership. Residents are billed for trash service on their Mishawaka utility bill
4. Permits and Licenses: Building permits ($125 fee plus contractor requirements), business licenses, and various regulatory permits. Contractor licensing requires passing a 20-question test, $5,000 surety bond, liability and worker's comp insurance
5. Recreation Programs: Youth sports programs, adventure day camps, and facility rentals generate revenue. Examples: Adventure Day Camp $150-160 weekly, youth sports $50-85, family pool passes available

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

City of Mishawaka is a municipal government delivering essential public services to approximately 51,063 residents in Northern Indiana. Core offerings include Mishawaka Utilities (electric, water, wastewater, and trash), Police and Fire/EMS public safety, Parks and Recreation across 28 parks, building permits and inspections, residential services (curbside collection, street maintenance), engineering and GIS infrastructure, and community programming (youth sports, day camps, summer concert series).

Product overview

City of Mishawaka, Indiana operates as a municipal government providing comprehensive public services to approximately 51,000 residents. The city's service portfolio is organized around core government functions: Mishawaka Utilities delivers electric, water, wastewater, and trash removal services with integrated online billing through InvoiceCloud; Public Safety encompasses Police Department and Fire and EMS services; Parks and Recreation manages 28 parks, community centers, sports facilities, and recreational programs including youth camps and sports leagues registered via RecDesk. Additional services include Building and Construction permitting, Engineering (infrastructure/GIS), Code Enforcement, and Planning/Community Development. The city partners with Waste Management for solid waste collection and uses ArcGIS for geographic information systems. All services are accessible through the official website with online bill payment, problem reporting, and program registration capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Mishawaka Utilities

Quantifiable outcome

• Population growth of 5.8% from 2010-2020, fastest in St. Joseph County
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core, secondary and minor.

• Waste Management (WM)coreChannel Partner/ Reseller/ DistributorThe City of Mishawaka partnered with Waste Management (WM) for weekly curbside collection of trash, recycling, bulk items, and yard waste. WM provides 96-gallon carts for trash (green with yellow lid for recycling). Residents are billed for trash service on their Mishawaka utility bill. This partnership replaced the previous provider (Republic Services).
• Habitat for HumanitysecondaryStrategic or Co-development PartnerHabitat for Humanity works with partners to build houses in Mishawaka, creating homeownership opportunities and empowering new owners. The City of Mishawaka hosts Habitat for Humanity within the city, supporting the organization's mission to uplift the community toward a bright future.
• Mishawaka Food PantrysecondaryStrategic or Co-development PartnerLocated at 315 Lincolnway West, the Mishawaka Food Pantry provides food, clothing, toiletries, hot lunches, and transportation solutions to marginalized families. The city supports this community resource for residents in need.
• Hannah's HousesecondaryStrategic or Co-development PartnerHannah's House is a faith-based organization serving pregnant women in Mishawaka, providing stable housing, home life support, and education resources. The city recognizes their strong community presence and mission to empower women.
• Women's Care CentersecondaryStrategic or Co-development PartnerThe Mishawaka Women's Care Center provides free pregnancy tests, ultrasounds, educational programs, and counseling resources for pregnant women in the community. The city supports this resource for women's health services.
• South Shore Rail LineminorChannel Partner/ Reseller/ DistributorThe South Shore Rail Line connects South Bend International Airport to downtown Chicago, making it accessible for Mishawaka residents traveling to Chicago. The airport is the farthest west stop for the rail line, providing transportation options.
• St. Joseph County Waste ManagementsecondaryChannel Partner/ Reseller/ DistributorThe main Household Hazardous Waste Center is located at 828 Kerr Street in South Bend, operated by St. Joseph County. Mishawaka residents can use this facility for proper disposal of hazardous materials including batteries, paints, pesticides, and electronics.
• Notre Dame (University of Notre Dame)minorStrategic or Co-development PartnerMishawaka is located adjacent to the University of Notre Dame (home of the Fighting Irish) in neighboring South Bend. The city promotes proximity to Notre Dame as a local attraction and educational resource for residents.
• Bethel UniversitycoreStrategic or Co-development PartnerBethel University is a private Christian liberal arts university located in Mishawaka. Founded in 1947 as Bethel College (renamed Bethel University in 2019), it serves students from around the world. The university has won 40+ national championships in athletics and is a significant part of the Mishawaka community.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• City of Warsaw, Indiana: Northern Indiana city of ~15K residents that is the orthopedics capital of the world and adjacent to the same regional economy. A useful geographic and industrial-economy peer for assessing how a smaller Northern Indiana city manages municipal services, growth, and tax-base development.
• City of Columbus, Indiana: Indiana city of comparable population (~50K), which Mishawaka also overtook in the 2020 Census. Known for its architectural heritage and Cummins-engineered municipal services, Columbus is a structural benchmark for utility and quality-of-life investment at this population scale.
• City of Fishers, Indiana: One of the fastest-growing Indiana cities (population ~100K), with an aggressive municipal service model (utilities via Citizens Energy, parks, recreation, permitting). A useful 'aspirational' peer for understanding the upside trajectory of an Indiana city pursuing population and commercial growth.
• City of Goshen, Indiana: Northern Indiana city of ~35K residents within the same Elkhart–Goshen micro-region, offering a closely matched municipal service profile (utilities, parks, recreation, permitting). Provides a useful size-comparable benchmark for cost-to-serve and recreation-program economics.
• City of Kokomo, Indiana: Indiana city of similar size (~58K residents) that Mishawaka recently surpassed in the 2020 Census rankings. Both are mid-size Indiana cities with manufacturing heritages, municipal utilities, and active economic-development programs, making Kokomo a direct demographic and operational peer.
• City of Noblesville, Indiana: Indiana city of ~65K residents in the Indianapolis metro, with a comparable municipal service portfolio (utilities, parks, recreation programs) and a strong growth trajectory. Provides a peer benchmark for Indianapolis-anchored growth and recreational programming economics.
• City of Lafayette, Indiana: Indiana city of ~70K residents anchored by a major university (Purdue in adjacent West Lafayette) and a similar mix of municipal utilities, parks, and small-mid manufacturing. Provides a peer benchmark for utility rate design, parks programming, and growth from a university-adjacent base.
• City of Anderson, Indiana: Indiana city of ~55K residents with a comparable legacy-manufacturing profile and full municipal service stack (utilities, public safety, parks). Useful peer for assessing population and tax-base dynamics in post-industrial Indiana cities of similar size.
• City of Elkhart, Indiana: Northern Indiana peer city of similar size (~50K–55K residents), also on the St. Joseph River, with a comparable municipal utility model and manufacturing-tied economic base. The two cities compete for residents, employers, and regional recognition within the South Bend–Elkhart MSA.
• City of South Bend, Indiana: Adjacent larger Northern Indiana city (~100K residents), home of the University of Notre Dame and sharing the St. Joseph River corridor. Operates the same municipal service stack (utilities, police/fire, parks, permitting) and competes directly for the same regional population and commercial growth as Mishawaka.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/mishawakamayor
• Facebookfacebook.com/cityofmishawaka
• Instagraminstagram.com/mishawakamayor
• LinkedInlinkedin.com/company/city-of-mishawaka-indiana

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Mishawaka, Indiana