Gold Coast Primary Health Network
Gold Coast Primary Health Network is an Australian Government-funded not-for-profit that commissions and coordinates primary healthcare services — including mental health, suicide prevention, aged care, and digital health programs — for the Gold Coast region through partnerships with providers such as Wesley Mission Queensland and PCCS.
- Company typePrivate
- Founded2015
- HeadquartersGold Coast, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Gold Coast Primary Health Network does
Gold Coast Primary Health Network (GCPHN) is an independent, not-for-profit organisation, legally constituted as Primary Care Gold Coast Limited (ACN 152 953 092), and one of 31 Primary Health Networks established by the Australian Government in 2015 to coordinate primary healthcare across a defined regional catchment. It is headquartered at Level 1/14 Edgewater Court, Robina, and serves the Gold Coast region of South East Queensland through a portfolio of commissioned mental health, suicide prevention, alcohol and other drug, chronic disease, aged care, palliative care, and digital health programs. GCPHN functions primarily as a commissioning and coordination body rather than a direct care provider, contracting service delivery to organisations such as Wesley Mission Queensland (The Way Back Support Service) and PCCS (Medicare Mental Health Phone Service), while directly operating the Medicare Urgent Care Clinics at Oxenford and Southport.
Its core operational layer comprises a website-based service directory and resource hub, a Medicare Mental Health Phone Service, The Way Back Support Service (TWBSS) Out of Hospital pathway for people aged 16+ experiencing suicidality, digital health enablement (My Health Record, Electronic Prescription, Telehealth), residential aged care support programs, a Graduate Program, and a Health Intelligence, Planning and Engagement (HIPE) function that applies an Information Management Policy Framework to de-identified data. The technology stack is integration-led rather than proprietary-built, relying on healthdirect Video Call for telehealth, My Health Record and national digital health infrastructure, and QPR-based suicide prevention training, with no public API or SDK surface documented.
Revenue is derived entirely from Australian Government Department of Health and Aged Care appropriations distributed through the national PHN program; services to community members are delivered free at the point of use via commissioned providers. Distribution spans commissioned provider networks, direct field-based practice support for General Practice, the Medicare Mental Health Phone line, Medicare Urgent Care Clinics, and digital channels including website, email newsletters, Facebook, LinkedIn, Instagram, and YouTube. The primary customer segments are Gold Coast community members (mental health, aged care, prevention) and health professionals (GPs, pharmacists, nurses, allied health, residential aged care facilities), with residential aged care emerging as a particularly active vertical evidenced by multiple named facility partners and the launch of the annual Gold Coast Aged Care Symposium in 2025.
Gold Coast Primary Health Network firmographics
Firmographics- Name
- Gold Coast Primary Health Network
- Legal name
- Primary Care Gold Coast Limited (ACN 152 953 092)
- Website
- https://gcphn.org.au
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Gold Coast Primary Health Network is an Australian Government-funded not-for-profit that commissions and coordinates primary healthcare services — including mental health, suicide prevention, aged care, and digital health programs — for the Gold Coast region through partnerships with providers such as Wesley Mission Queensland and PCCS.
- Ownership category
- akta.pro rank
Gold Coast Primary Health Network industry classification
Industry- Product category
- Primary Healthcare Coordination
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Health and Welfare Funds (52512)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)
- akta.pro primary industry
- Continuing Care at Home (CCaH) / Virtual CCRC Programs (HLADAEAH)
- akta.pro secondary industry
- Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)
Keywords
Where Gold Coast Primary Health Network is headquartered
LocationHeadquarters
- HQ city
- Gold Coast
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Gold Coast Primary Health Network business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Government Funding: Funded by the Australian Government's Department of Health and Aged Care to commission services, provide practice support, and build local health workforce capacity.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Gold Coast Primary Health Network product offering
Product offeringCore offering
GCPHN commissions and coordinates primary healthcare services for the Gold Coast community, including mental health assessment and referral services, suicide prevention support, aged care coordination, digital health enablement (My Health Record, Telehealth, Electronic Prescription), prevention programs, and practice support for health professionals. Funded by the Australian Government Department of Health and Aged Care, it operates as an independent not-for-profit that contracts third-party providers and delivers direct programs to General Practice and allied health professionals.
Product overview
Gold Coast Primary Health Network (GCPHN) is an independent, not-for-profit organisation funded by the Australian Government's Department of Health and Aged Care. Rather than a single product, GCPHN operates as a coordination and commissioning body offering multiple service programs: the Medicare Mental Health Phone Service for mental health assessment and referrals; The Way Back Support Service for suicide prevention; Health Professionals Resources and Practice Support; Mental Health Funded Services; Aged Care Services; Digital Health Services (My Health Record, Telehealth, Electronic Prescription); Prevention Programs (immunisation, cancer screening); a Graduate Program for healthcare professionals; Commissioning Services; and Health Intelligence/Planning services. The organisation also hosts annual events including the Gold Coast Aged Care Symposium. The website serves as the primary digital platform providing resources and information about accessing local health services.
Differentiator
Problem solved
Functional benefit
Products and services
- Medicare Mental Health Phone Service
Quantifiable outcome
- More than 120 aged care professionals gathered at the 2025 Gold Coast Aged Care Symposium
- +2 more outcomes
Companies that use Gold Coast Primary Health Network
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles3 records
Gold Coast Primary Health Network technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Gold Coast Primary Health Network partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, secondary and minor.
- Wesley Mission QueenslandcoreWesley Mission Queensland is a commissioned service provider delivering The Way Back Support Service (TWBSS) Out of Hospital pathway, providing personalized psychosocial support for people experiencing suicidality. They also provide clinical intake and assessment, connecting individuals to health and community services as part of recovery.
- PCCS (Primary Care Community Services)corePCCS delivers commissioned services including the Medicare Mental Health Phone Service and Psychosocial and Plus Social program, supporting people experiencing or at risk of homelessness.
- Gold Coast HealthcoreGold Coast Health is a key partner in healthcare coordination, particularly in suicide prevention through The Way Back Support Service partnership, and in reducing preventable hospitalisations through shared clinical leadership.
- Kalwun Medical ServicesecondaryKalwun Medical Service is an eligible referral point for The Way Back Support Service Out of Hospital pathway, serving Aboriginal and Torres Strait Islander communities on the Gold Coast.
- Royal Australian College of General Practitioners (RACGP)secondaryRACGP endorses social prescribing as essential healthcare and provides guidance and support for GPs integrating social prescribing into patient care. GCPHN works with RACGP guidelines for clinical practice.
- healthdirect Australiasecondaryhealthdirect Video Call programs including the COVID-19 GP Program and PHN Exemplar Program extended to June 2026, providing secure video consulting platforms for primary care settings.
- Dementia Training AustraliasecondaryProvides Changed Behaviour Toolkit and free online courses for residential aged care homes to support dementia care education and training.
- Dementia Support AustraliasecondaryDelivers 24/7 support for dementia care including Behaviour Support Plans, delirium screening tools, and expert consultation for residential aged care homes.
- The Dementia Centre (Hammond Care)minorProvides bespoke training services for residential aged care homes and pain management tools including the Abbey Pain Scale assessment.
- City of Gold Coast - Active & Healthy ProgramminorActive & Healthy program provides evidence-based physical and social activities recommended by RACGP for social prescribing, including movement, nature, arts, culture, education, and heritage activities.
- BlueCare, Feros Care, OzCareminorAged care organizations on the Gold Coast that support patients beyond clinical settings as part of social prescribing initiatives.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
Gold Coast Primary Health Network competitors and assessment
Company assessmentDirect peers
- Primary Health Tasmania: Jurisdictional PHN operating the same commissioning, mental-health and aged-care model at smaller scale, providing a directly comparable Australian PHN benchmark.
- Brisbane South Primary Health Network: Another Queensland Primary Health Network operating under the same federal PHN model, commissioning primary care, mental health and aged care services to a metro/regional catchment in the same state.
- North Queensland PHN: Larger geographic Queensland PHN delivering primary care commissioning, mental health services and aged care support under the same Department of Health and Aged Care framework.
- Darling Downs and West Moreton PHN: Queensland PHN covering a large regional footprint adjoining the Gold Coast with identical federal mandate, commissioning, and digital-health practice support functions.
- Central Queensland, Wide Bay, Sunshine Coast PHN: Queensland PHN with the same federally funded primary-care coordination and commissioning role across a regional Queensland catchment, including mental health and aged care programs.
- Western Sydney PHN: Urban NSW PHN performing the same federally defined role of regional primary health coordination, commissioning and practice support in a high-growth metropolitan catchment.
- South Eastern Melbourne PHN: Victorian PHN with comparable urban footprint, providing the same federally funded mental health, aged care and digital health commissioning functions.
- Capital Health Network (ACT PHN): Smaller jurisdiction PHN for the ACT delivering the same federal commissioning, mental health and primary-care practice support remit in a compact catchment.
- North Western Melbourne PHN: Metro Victorian PHN delivering analogous primary-care, mental-health and aged-care commissioning with similar headcount and federal funding model.
Broad incumbents
- WA Primary Health Alliance: Operates the three WA PHNs (Perth North, Perth South and Country WA) and is a broader incumbent in the PHN model with a larger aggregated budget and reach across primary care.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Gold Coast Primary Health Network social profiles
Digital presenceGold Coast Primary Health Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gold Coast Primary Health Network leadership team
Management profileNumber of profiles
Gold Coast Primary Health Network funding detail
Funding detailFunding overview
Funding rounds
Investors
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Gold Coast Primary Health Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gold Coast Primary Health Network
What does Gold Coast Primary Health Network do?
GCPHN commissions and coordinates primary healthcare services for the Gold Coast community, including mental health assessment and referral services, suicide prevention support, aged care coordination, digital health enablement (My Health Record, Telehealth, Electronic Prescription), prevention programs, and practice support for health professionals. Funded by the Australian Government Department of Health and Aged Care, it operates as an independent not-for-profit that contracts third-party providers and delivers direct programs to General Practice and allied health professionals.
Is Gold Coast Primary Health Network a public or private company?
Gold Coast Primary Health Network is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Gold Coast Primary Health Network founded?
Gold Coast Primary Health Network was founded in 2015. It employs 11 to 50 people.
Where is Gold Coast Primary Health Network based?
Gold Coast Primary Health Network is headquartered in Gold Coast, Australia, in the Oceania region.
How does Gold Coast Primary Health Network make money?
One revenue line is on record: government Funding.
Who are Gold Coast Primary Health Network's main competitors?
Direct peers on record are Primary Health Tasmania, Brisbane South Primary Health Network, North Queensland PHN, Darling Downs and West Moreton PHN, Central Queensland, Wide Bay, Sunshine Coast PHN, Western Sydney PHN, South Eastern Melbourne PHN, Capital Health Network (ACT PHN) and North Western Melbourne PHN. WA Primary Health Alliance is listed as a broad incumbent.
Does Gold Coast Primary Health Network have an API?
No public API is recorded for Gold Coast Primary Health Network.
What industry is Gold Coast Primary Health Network in?
Gold Coast Primary Health Network's product category is Primary Healthcare Coordination. Its primary akta.pro industry code is HLADAEAH, Continuing Care at Home (CCaH) / Virtual CCRC Programs, with a secondary code of HLAFACAI, Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers. Its NAICS code is 62412 and its SIC code is 8090.