Senior Transportation Connection
Senior Transportation Connection is a Cleveland-based 501(c)(3) nonprofit providing door-to-door accessible transportation for seniors (60+) and adults with disabilities across Cuyahoga County, Ohio, operating a fleet of 48 accessible vehicles and a centralized call center to serve more than 12,000 registered riders.
- Company typePrivate
- Founded2005
- HeadquartersCleveland, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Senior Transportation Connection does
Senior Transportation Connection (STC) is a 501(c)(3) nonprofit founded in 2005 that provides door-to-door accessible transportation for seniors aged 60 and older and adults with disabilities across Cuyahoga County, Ohio. Operations are anchored by a centralized call center that schedules rides, manages routes, and issues real-time updates to drivers, supported by a fleet of 48 accessible vehicles — each with capacity for up to 10 passengers and equipped with motorized lifts or ramps — and 75 trained staff including CPR-certified drivers and a dedicated Manager of Recruitment and Development. The service catalog includes paratransit rides, escort assistance with walkers/canes/wheelchairs, parcel handling (up to 5 parcels per shopping trip), and coverage of medical, grocery, and senior-center trips across 36 zip codes representing roughly 75% of the county, serving more than 12,000 registered riders and approximately 1 million annual miles, with one-third of passengers using a mobility aid.
The underlying technology stack is operational rather than software-product oriented: a custom paratransit scheduling and dispatch system paired with a phone-based call center, with no public-facing mobile app, SDK, or API disclosed. Revenue is generated through four streams: managed-services contracts with Greater Cleveland RTA (one of three paratransit providers; $1.06M awarded in Q2 2025), recurring grants and philanthropic support from foundations including Mt. Sinai Health Care Foundation, Cleveland Foundation, United Way, and NOACA, managed-services contracts with 30+ Cuyahoga County municipalities and nonprofit agencies, and small rider fares that are set by each contracting community rather than by STC. The go-to-market is hybrid: direct-to-consumer via a call-in enrollment and scheduling flow (rides booked 3 business days to 3 weeks in advance), layered with a channel-partner motion in which cities and aging-services nonprofits contract STC and refer eligible residents. The customer base spans individual seniors and disabled adults as end users, plus municipal governments, county aging agencies, senior centers, and healthcare destinations as institutional buyers.
Senior Transportation Connection firmographics
Firmographics- Name
- Senior Transportation Connection
- Legal name
- Senior Transportation Connection
- Website
- https://ridestc.org
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Senior Transportation Connection is a Cleveland-based 501(c)(3) nonprofit providing door-to-door accessible transportation for seniors (60+) and adults with disabilities across Cuyahoga County, Ohio, operating a fleet of 48 accessible vehicles and a centralized call center to serve more than 12,000 registered riders.
- Ownership category
- akta.pro rank
Senior Transportation Connection industry classification
Industry- Product category
- Senior and Disability Paratransit Services
- NAICS
- Special Needs Transportation (485991)
- SIC
- Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)
- akta.pro primary industry
- Door-to-Door Senior Ride Services (Non-Medical) (HSABAOAB)
- akta.pro secondary industries
- Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC), Social, Community & Senior Center Outings Transport (HSABAOAG), Community & Senior Transportation Shuttles (Dial-a-Ride, Non-ADA) (TLAFAJAI)
Keywords
Where Senior Transportation Connection is headquartered
LocationHeadquarters
- HQ city
- Cleveland
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Senior Transportation Connection business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Municipal and Nonprofit Contracts: STC receives funding from contracted municipalities and nonprofit organizations across Cuyahoga County. These partners pay for transportation services provided to their eligible residents (seniors 60+ and adults with disabilities). Fare amounts are set by each community or nonprofit provider, not by STC.
- Grants and Philanthropic Support: As a 501(c)(3) nonprofit, STC receives grants from foundations including Mt. Sinai Health Care Foundation, Cleveland Foundation, United Way, and others to support operations and vehicle purchases.
- Rider Fares: Riders pay a small fare depending on their location and destination. The fare is set by the community or nonprofit provider, not STC. Home community typically pays most of the cost.
- Paratransit Service Contracts: STC is one of three paratransit service providers contracted by Greater Cleveland RTA, receiving $1.06M in Q2 2025 for paratransit services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Community-Subsidized Senior Transportation |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Senior Transportation Connection product offering
Product offeringCore offering
Senior Transportation Connection provides coordinated, door-to-door accessible transportation for seniors aged 60+ and adults with disabilities throughout Cuyahoga County, Ohio. Services use a fleet of 48 wheelchair-accessible vehicles with motorized lifts or ramps, supported by a centralized call center for scheduling and real-time route management, with drivers providing door-to-door escort service including parcel assistance during shopping trips.
Product overview
Senior Transportation Connection (STC) is a not-for-profit transportation service organization offering a unified set of coordinated mobility services rather than a software platform. The core offering consists of door-to-door accessible transportation for seniors and adults with disabilities across Cuyahoga County, supported by a centralized call center for ride scheduling and route management, a fleet of 48 wheelchair-accessible paratransit vehicles, and door-to-door escort services provided by trained, CPR-certified drivers. These services work together to enable medical appointments, grocery shopping, social activities, and senior center access for over 12,000 registered riders.
Differentiator
Problem solved
Functional benefit
Products and services
- Senior Transportation Door-to-Door Service Coordinated, door-to-door accessible transportation service for seniors aged 60+ and adults with disabilities throughout Cuyahoga County, Ohio, supporting trips to medical appointments, grocery shopping, senior center activities, and personal errands using a fleet of 48 wheelchair-accessible vehicles.
- Paratransit Services Contracted paratransit services coordinated with the Greater Cleveland RTA to provide accessible transportation for seniors and disabled adults who cannot use fixed-route transit.
- Door-to-Door Escort Service Personalized escort assistance provided by trained drivers from pickup through drop-off, including help with mobility aids (walkers, canes, wheelchairs) and assistance with up to 5 parcels during shopping trips.
Quantifiable outcome
- Nearly 1 million miles traveled annually with 12,000+ registered riders
- +1 more outcomes
Companies that use Senior Transportation Connection
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles2 records
Senior Transportation Connection technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Senior Transportation Connection partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered minor and core.
- AnthemminorAnthem supported the Community Celebration event on June 27, 2026 at Church of the Reform Church of Love, demonstrating corporate partnership for community engagement.
- Greater Cleveland Regional Transit Authority (GCRTA)coreSTC collaborates with GCRTA as one of three paratransit service providers. In Q2 2025, STC received a $1.06M contract increase for paratransit services. GCRTA provides fixed-route transit and STC provides complementary paratransit for seniors and disabled adults.
- City of Cleveland Department of AgingcoreSTC partners with the City of Cleveland Department of Aging to provide transportation services for Cleveland seniors. STC participates in City events including Cleveland Senior Day and Older Americans Month celebrations.
- Cuyahoga County Division of Senior & Adult Services (DSAS)coreSTC works with Cuyahoga County DSAS to coordinate transportation services for seniors and adults with disabilities across the county.
- Western Reserve Area Agency on AgingcoreSTC partners with WRAAA, which provides aging services and coordination for Cuyahoga and surrounding counties. WRAAA is also a founding funder.
- Community Partnership on AgingcoreSTC collaborates with Community Partnership on Aging to provide transportation linking riders to congregate meals, outreach, and supportive services.
- Benjamin Rose Institute on Aging / Rose Centers for Aging WellcoreSTC partners with Rose Centers for Aging Well, a network of senior centers offering socialization, learning, and health opportunities for older adults.
- Municipal Partners (Bedford, Brooklyn, Cleveland, etc.)coreOver 30 municipalities in Cuyahoga County contract with STC to provide transportation services for their senior residents. These include Bedford, Brooklyn, Cleveland, Highland Heights, Lakewood, Maple Heights, North Olmsted, Richmond Heights, Shaker Heights, Solon, University Heights, and others.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Senior Transportation Connection competitors and assessment
Company assessmentDirect peers
- Hopelink: Washington-state nonprofit operating door-to-door transport for seniors, people with disabilities, and low-income residents across multiple counties, with municipal contracts and grant funding. Same nonprofit broker/operator structure as STC.
- GoGoGrandparent: On-demand ride coordination for seniors via Uber/Lyft with operator-assisted booking by phone. Comparable to STC in serving seniors and adults with disabilities who need non-medical, assistance-oriented transport.
- SilverRide: Door-through-door senior and medical-assistance transportation provider with wheelchair-accessible vehicles and trained escorts. Closely matches STC's escort and accessibility feature set.
- Ride Connection (Portland, OR): Nonprofit regional broker and operator of senior and disability transportation in the Portland metro, funded by municipalities, foundations, and farebox. Highly analogous hybrid broker/operator model to STC.
- ITN America (Independent Transportation Network): National umbrella for nonprofit, community-based senior transportation programs using a rideshare model. Most directly comparable to STC in mission, structure, and door-to-door senior ride delivery.
Emerging players
- Circulation (by Datavant): NEMT broker platform partnering with health plans, brokers, and transit agencies to manage non-emergency medical rides. Adjacent tech-enabled competitor to STC's call-center-driven workflow.
Broad incumbents
- ModivCare: Public, scaled non-emergency medical transportation and paratransit provider handling Medicaid NEMT across many states. Comparable to STC in regulated paratransit and senior/disabled transport, but at vastly larger scale.
- Uber Health: Rideshare-based non-emergency medical and senior transport product enabling healthcare and senior-care organizations to coordinate rides. Direct competitive threat to STC's transit-brokered model.
- Easterseals: National nonprofit providing disability and aging services including accessible transportation across affiliates. Comparable to STC in mission and target population, with broader service breadth.
- Lyft Healthcare: Rideshare-based healthcare and essential-rides offering aimed at older adults and Medicaid populations. Competes for the same senior/disabled rides through a digital, on-demand experience.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Senior Transportation Connection social profiles
Digital presenceSenior Transportation Connection financial estimates
Financial estimateRevenue estimate
Valuation estimate
Senior Transportation Connection leadership team
Management profileNumber of profiles
Profiles3 records
Senior Transportation Connection funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Senior Transportation Connection M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Senior Transportation Connection
What does Senior Transportation Connection do?
Senior Transportation Connection provides coordinated, door-to-door accessible transportation for seniors aged 60+ and adults with disabilities throughout Cuyahoga County, Ohio. Services use a fleet of 48 wheelchair-accessible vehicles with motorized lifts or ramps, supported by a centralized call center for scheduling and real-time route management, with drivers providing door-to-door escort service including parcel assistance during shopping trips.
Is Senior Transportation Connection a public or private company?
Senior Transportation Connection is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Senior Transportation Connection founded?
Senior Transportation Connection was founded in 2005. It employs 51 to 100 people.
Where is Senior Transportation Connection based?
Senior Transportation Connection is headquartered in Cleveland, United States, in the North America region.
How does Senior Transportation Connection make money?
Four revenue lines are on record. Municipal and Nonprofit Contracts are the primary driver. The others are grants and Philanthropic Support, rider Fares and paratransit Service Contracts.
Who are Senior Transportation Connection's main competitors?
Direct peers on record are Hopelink, GoGoGrandparent, SilverRide, Ride Connection (Portland, OR) and ITN America (Independent Transportation Network). Circulation (by Datavant) is listed as an emerging player. Broad incumbents are ModivCare, Uber Health, Easterseals and Lyft Healthcare.
Does Senior Transportation Connection have an API?
No public API is recorded for Senior Transportation Connection.
What industry is Senior Transportation Connection in?
Senior Transportation Connection's product category is Senior and Disability Paratransit Services. Its primary akta.pro industry code is HSABAOAB, Door-to-Door Senior Ride Services (Non-Medical), with a secondary code of HSABAOAC, Wheelchair-Accessible & Mobility Vehicle Transport. Its NAICS code is 485991 and its SIC code is 4100.