Bonnier Media Germany

What Bonnier Media Germany does

Bonnier Media Deutschland GmbH, operating under the brand bmd - buch & mediendienst, is a Munich-based, privately held German limited liability company (GmbH) that functions as a telephone-based outsourced customer service operation for book publishers. Its single product is the bmd customer service line, which handles reader inquiries, order support, and account management on behalf of six named publishing clients: arsEdition, Carlsen, Piper, Thienemann-Esslinger, Ullstein, and the Münchner Verlagsgruppe. The entity serves as a consolidated shared-service center, allowing these publishers to outsource their reader-facing telephone support rather than maintain in-house call center infrastructure.

The company is a wholly-owned subsidiary of Bonnier Group, a Swedish diversified media conglomerate, and operates from a single headquarters at Goethestraße 21, 80336 München. Headcount is reported in the 11–50 employee range, consistent with a small specialized service team rather than a large-scale BPO. Christian Schumacher-Gebler is the authorized managing director (Vertretungsberechtigter Geschäftsführer), registered with the Munich Commercial Register under HRB 136800. Pricing, revenue model, and contract terms are not publicly disclosed.

The business model is B2B service provision: publishers pay for outsourced telephone customer service, and bmd delivers that service directly to the publishers' end consumers (readers) via the phone channel. No technology platform, API, app, or proprietary tooling is disclosed; the operation is human-staffed and telephony-driven. There is no evidence of funding rounds, acquisitions, leadership turnover beyond the current managing director, or geographic expansion beyond Germany.

Name

Bonnier Media Germany

Legal name

Bonnier Media Deutschland GmbH

Website

https://buch-mediendienst.de

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Bonnier Media Deutschland GmbH (bmd - buch & mediendienst) is a Munich-based, wholly-owned Bonnier Group subsidiary that provides outsourced telephone customer service to six German book publishers, including arsEdition, Carlsen, Piper, Thienemann-Esslinger, Ullstein, and the Münchner Verlagsgruppe.

Ownership category

akta.pro rank

Headquarters

HQ city

Munich

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Core offering

Bonnier Media Deutschland GmbH, operating as bmd - buch & mediendienst, runs a dedicated telephone-based customer service operation on behalf of multiple German book and media publishing houses. The service handles reader inquiries, order support, and account management for arsEdition, Carlsen, Piper, Thienemann-Esslinger, Ullstein, and the Münchner Verlagsgruppe, providing individual consultation to end consumers of these publishers.

Product overview

Bonnier Media Deutschland GmbH operates bmd - buch & mediendienst (book & media service) as a unified customer service offering. The single product is a telephone-based customer service operation that serves multiple publishing houses (arsEdition, Carlsen, Piper, Thienemann-Esslinger, Ullstein, and Münchner Verlagsgruppe), providing advisory services to customers on behalf of these publishers.

Differentiator

Problem solved

Functional benefit

Products and services

• bmd - buch & mediendienst A telephone-based customer service operation serving multiple book and media publishing houses (arsEdition, Carlsen, Piper, Thienemann-Esslinger, Ullstein, and Münchner Verlagsgruppe). The service provides current and individual advice to readers and handles all customer inquiries on behalf of the publishers, including order support and account management.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• arsEditioncoreChannel Partner/ Reseller/ Distributorbmd serves as the telephone customer service operation for arsEdition, providing current and individual customer consultation for readers.
• CarlsencoreChannel Partner/ Reseller/ Distributorbmd serves as the telephone customer service operation for Carlsen publishing house, providing customer support for readers.
• PipercoreChannel Partner/ Reseller/ Distributorbmd serves as the telephone customer service operation for Piper Verlag, providing customer consultation services.
• Thienemann-EsslingercoreChannel Partner/ Reseller/ Distributorbmd provides telephone customer service operations for Thienemann-Esslinger publishing group.
• UllsteincoreChannel Partner/ Reseller/ Distributorbmd serves as the telephone customer service operation for Ullstein publishing house.
• Münchner VerlagsgruppecoreChannel Partner/ Reseller/ Distributorbmd provides telephone customer service for the Münchner Verlagsgruppe, acting as their reader-facing customer support.

Recent moves4 records

Expansion highlights3 records

Direct peers

• Competence Call Center: German-headquartered contact-center operator providing outsourced customer service, sales, and retention services across multiple industries. Comparable to bmd in service delivery model and German market focus.
• SNT Deutschland: German BPO and contact-center provider offering customer service and back-office support for media and consumer-facing clients. Directly comparable in delivery model and mid-market positioning to bmd.
• arvato: Bertelsmann's customer-service and BPO division operating major contact centers in Germany and globally. Directly comparable to bmd as an outsourced customer-service provider, with overlapping media and publishing client exposure.
• Walter Services (Majorel/D+S 360): Major German customer-service outsourcer (legacy Walter Services), now part of Majorel, serving large media and consumer brands. Comparable as a phone-centric outsourced customer-service provider with German-market scale.

Broad incumbents

• Foundever (formerly Sitel): Global customer-experience outsourcer with European operations. Comparable as a broad incumbent offering outsourced customer-service solutions across multiple industries including media.
• Teleperformance: Global leader in outsourced customer experience and contact-center services. Comparable as a broad incumbent in the same outsourced customer-service category bmd operates in, with German-market presence.
• Majorel: Global customer-experience BPO with strong German operations (built around Walter Services). Overlaps with bmd in outsourced phone and digital customer-service delivery for consumer-facing brands.
• Concentrix: Large global customer experience and BPO operator serving consumer-facing brands including media and publishing clients. Comparable as a broad incumbent offering outsourced customer service at scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/bonnier-media-deutschland-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bonnier Media Germany