Claim Expert
Claim Expert Services SRL is a Romanian claims assessment and evaluation firm that exclusively serves VIG-group insurers Omniasig and Asirom. The 250+ person operation handles damage notification, inspection, evaluation, and repair coordination through a national inspection network and electronic assessment channel.
- Company typePrivate
- Founded2009
- HeadquartersBucharest, Romania
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Claim Expert does
Claim Expert Services SRL is a Romanian claims assessment, inspection, and evaluation firm operating exclusively as a captive services provider for two Vienna Insurance Group (VIG) insurers, Omniasig and Asirom. Founded in 2009 and headquartered in Bucharest, the company runs a 250+ person operation that processes damage notifications through dedicated call centers, conducts physical and electronic (non-travel) damage inspections, and produces repair-cost evaluations using industry-standard platforms (Audatex, DAT, Eurotax). Its service portfolio spans both auto lines (RCA, CASCO) and non-auto property lines, with nationwide coverage achieved through owned inspection points in Bucharest and a partner workshop network across every Romanian county.
The company's core technology stack is operational rather than proprietary: it integrates third-party damage-calculation software with VIG insurer systems, operates an electronic damage assessment channel that eliminates mandatory customer travel, and runs ASF-authorized training through Claim Expert Academy (with ISF-certified inspectors and pass rates of 58% across recent cohorts). Distribution is fully embedded into the two VIG insurers' damage notification portals and phone lines; Claim Expert does not engage in consumer-facing acquisition.
The business model is a B2B professional services arrangement, with revenue generated through service fees charged to its two VIG sister companies for the claims handling lifecycle: notification intake, on-site or point-of-presence inspection, damage evaluation, partner workshop referral, and post-repair verification. Pricing is not publicly disclosed and there are no external customers, making Claim Expert effectively an intra-group cost center that monetizes claims throughput rather than market share.
Claim Expert firmographics
Firmographics- Name
- Claim Expert
- Legal name
- Claim Expert Services SRL
- Website
- https://claimexpert.ro
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Claim Expert Services SRL is a Romanian claims assessment and evaluation firm that exclusively serves VIG-group insurers Omniasig and Asirom. The 250+ person operation handles damage notification, inspection, evaluation, and repair coordination through a national inspection network and electronic assessment channel.
- Ownership category
- akta.pro rank
Claim Expert industry classification
Industry- Product category
- Insurance Claims Assessment Services
- NAICS
- Claims Adjusting (524291)
- SIC
- Fire, Marine & Casualty Insurance (6331)
- akta.pro primary industry
- Payment Integrity, Audit, Appeals & Grievance Support (BPAAAFAJ)
- akta.pro secondary industry
- Claims Adjudication & Rules/Edits Configuration Support (BPAAAFAE)
Keywords
Where Claim Expert is headquartered
LocationHeadquarters
- HQ city
- Bucharest
- HQ country
- Romania
- HQ region
- Europe
Offices3 records
Markets served
Claim Expert business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Claims Assessment and Notification Services for Insurance Companies: Claim Expert provides exclusive damage assessment, notification, and evaluation services exclusively for Omniasig and Asirom insurance companies (both members of Vienna Insurance Group). Revenue is generated through service fees charged to the parent/sister VIG insurance companies for the processing of insurance claims. The company handles damage notification intake (call center), physical damage assessment/inspection, and damage evaluation/repair cost calculation for both auto and non-auto (property) insurance lines.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
Claim Expert product offering
Product offeringCore offering
Claim Expert provides damage notification, on-site inspection, and evaluation services for insured vehicles and properties in Romania. The company operates exclusively for VIG insurance subsidiaries (Omniasig and Asirom), managing the end-to-end claims workflow including damage scheduling, field inspection, evaluation reports, supplementary documentation, and a 3-day fast-payment guarantee. It also operates the Claim Expert Academy, an ASF-authorized training program for insurance professionals.
Product overview
Claim Expert Services SRL operates as a damage assessment and evaluation services company and member of Vienna Insurance Group (VIG). The company provides a unified portfolio of interconnected services rather than discrete products: damage notification and scheduling (Programare Constatare), professional damage inspection (Constatare Daune), vehicle damage evaluation using international software (Evaluare Daune Auto), property damage assessment (Constatari Cladiri si Bunuri), call center support, and ASF-authorized training programs through Claim Expert Academy. All services are focused exclusively on serving Omniasig and Asirom insurance company clients through a national network of assessment points.
Differentiator
Problem solved
Functional benefit
Brands
- Claim Expert Academy: Training and professional development platform providing ASF-authorized educational programs for damage assessment specialists
Products and services
- Constatare Daune (Damage Assessment) On-site damage notification and assessment service for insured vehicles, performed by Claim Expert's network of inspectors across all Romanian counties for the exclusive benefit of Omniasig and Asirom policyholders.
- Evaluare Daune Auto (Vehicle Damage Evaluation) Technical evaluation of vehicle damage using Audatex, DAT, and Eurotax software to produce repair-cost reports for insurance partners.
- Constatari Cladiri si Bunuri (Property Damage Assessment) Damage assessment services for buildings and other insured assets (cladiri si bunuri), extending the company's claims handling beyond auto to property lines for VIG affiliates.
- Call Center Services Centralized phone-based service channel that receives claims notifications from insured clients of Omniasig and Asirom and routes them to the appropriate territorial inspection point, including Programare Constatare scheduling.
- Claim Expert Academy ASF-authorized training and continuous-education program for insurance professionals, delivering specialized courses on claims handling and damage assessment methodologies.
Quantifiable outcome
- Fast payment within 3 days for damage claims
- +3 more outcomes
Companies that use Claim Expert
Customer profileNamed customers2 records
Segments1 record
Ideal customer profiles1 record
Claim Expert technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Claim Expert partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and secondary.
- Vienna Insurance Group (VIG)coreClaim Expert Services SRL is a member company of Vienna Insurance Group (VIG), one of the largest insurers in Austria and Central/Eastern Europe. VIG includes multiple insurance companies across the CEE region. Claim Expert operates exclusively within this group structure, providing claims assessment services for VIG-member insurance companies Omniasig and Asirom in Romania. The company has been operating since 2009 under the VIG umbrella.
- OmniasigcoreClaim Expert is the exclusive provider of damage assessment and notification services for Omniasig, handling all Omniasig auto (RCA, CASCO) and non-auto (property/home) insurance claims. Claim Expert processes damage notifications, conducts inspections at its network of points, evaluates damages using Audatex/DAT/Eurotax software, and coordinates repairs through partner workshops. Omniasig policyholders benefit from fast 3-day payment and electronic assessment.
- AsiromcoreClaim Expert is the exclusive provider of damage assessment and notification services for Asirom, handling all Asirom auto (RCA, CASCO) and non-auto (property/home) insurance claims. Claim Expert processes damage notifications, conducts inspections, evaluates damages, and coordinates repairs through partner workshops. 145 active Claim Expert agents support Asirom policyholders with electronic assessment and fast 3-day payment.
- Partner Workshop NetworksecondaryA network of vehicle repair workshops (atelier partenere) across Romania that collaborate with Claim Expert under agreements with the insurance companies. These partner workshops receive vehicles for repair after damage assessment and evaluation by Claim Expert inspectors. The workshops are vetted for quality and operate under collaboration agreements with the relevant insurance company.
Scale indicators8 records
Recent moves7 records
Expansion highlights5 records
Claim Expert competitors and assessment
Company assessmentEmerging players
- CCC Intelligent Solutions: US-listed provider of software, AI-driven photo estimating, and workflow tools to auto insurers and repair shops. Comparable as an alternative path to claim assessment in the auto insurance value chain — Claim Expert uses competing platforms (Audatex/DAT/Eurotax) but faces similar competitive pressure from CCC's digital-first approach.
- Mitchell International: Provider of auto claims software, repair estimating solutions, and pharmacy and casualty claims management. Comparable as a technology-and-services platform serving P&C insurers' claims workflows — overlaps with Claim Expert's Audatex/DAT/Eurotax-based damage evaluation stack.
- Tractable: AI-first auto damage assessment vendor using computer vision for instant vehicle damage estimates. Represents the structural threat to Claim Expert's field-inspection model — if Romanian insurers adopt this technology, Claim Expert's agent-based assessment becomes redundant for a large share of claims.
Direct peers
- Crawford & Company: Global independent claims management and adjusting firm operating across property & casualty, auto, and specialty lines. Directly comparable to Claim Expert as a third-party claims assessor serving insurers, though operating at vastly larger global scale.
- Sedgwick: Major global claims management and loss adjusting TPA serving insurance carriers, employers, and corporations. Closely comparable business model to Claim Expert — outsourced claims intake, assessment, and adjustment services for P&C insurers — albeit with broader geographic reach and service scope.
- Davies Group: UK-headquartered claims solutions and insurance services provider offering claims handling, adjusting, and consulting to insurers. Comparable to Claim Expert as a specialist TPA focused on claims operations and adjuster training/credentialing.
Others
- EFAS (European Federation of Automotive Claim Societies): European umbrella body for motor claims assessment organizations. Claim Expert operates in this ecosystem of national motor claims assessors; relevant as a peer ecosystem for cross-border claims handling and best-practice benchmarking.
- Audatex (Solera): Provider of the Audatex damage calculation software that Claim Expert uses daily. Comparable as an enabler/upstream technology vendor in the auto claims assessment workflow — relevant for benchmarking Claim Expert's tech stack and unit economics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Claim Expert social profiles
Digital presenceClaim Expert compliance and trust
Trust signalCompliance1 record
Claim Expert financial estimates
Financial estimateRevenue estimate
Valuation estimate
Claim Expert leadership team
Management profileNumber of profiles
Profiles2 records
Claim Expert funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Claim Expert M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Claim Expert
What does Claim Expert do?
Claim Expert provides damage notification, on-site inspection, and evaluation services for insured vehicles and properties in Romania. The company operates exclusively for VIG insurance subsidiaries (Omniasig and Asirom), managing the end-to-end claims workflow including damage scheduling, field inspection, evaluation reports, supplementary documentation, and a 3-day fast-payment guarantee. It also operates the Claim Expert Academy, an ASF-authorized training program for insurance professionals.
Is Claim Expert a public or private company?
Claim Expert is a private company. It is classified as corporate owned and is currently operating.
When was Claim Expert founded?
Claim Expert was founded in 2009. It employs 251 to 500 people.
Where is Claim Expert based?
Claim Expert is headquartered in Bucharest, Romania, in the Europe region.
How does Claim Expert make money?
One revenue line is on record: claims Assessment and Notification Services for Insurance Companies.
Who are Claim Expert's main competitors?
Emerging players on record are CCC Intelligent Solutions, Mitchell International and Tractable. Direct peers are Crawford & Company, Sedgwick and Davies Group. Others are EFAS (European Federation of Automotive Claim Societies) and Audatex (Solera).
Does Claim Expert have an API?
No public API is recorded for Claim Expert.
What industry is Claim Expert in?
Claim Expert's product category is Insurance Claims Assessment Services. Its primary akta.pro industry code is BPAAAFAJ, Payment Integrity, Audit, Appeals & Grievance Support, with a secondary code of BPAAAFAE, Claims Adjudication & Rules/Edits Configuration Support. Its NAICS code is 524291 and its SIC code is 6331.