Family & Children Services

What Family & Children Services does

Family & Children Services is a 501(c)(3) nonprofit social services organization headquartered in Kalamazoo, Michigan, with roots tracing to 1903 and the current legal entity established in 1997 through a merger of the Kalamazoo and Calhoun County predecessor agencies. It delivers a continuum of care for children and families across Southwest Michigan, organized around four core service lines: Foster Care & Adoption Services, the Counseling Center (outpatient mental health), Home & Community Mental Health (FACT, case management), and Family Preservation & Parenting Support. Supporting program modules include Therapeutic Residential Services (Gail's House, Glen's House Shelter Care), Family Treatment Court, and county-specific in-home programs (Families First of Michigan, Families Together Building Solutions, Foster Care Supportive Visitation, Parenting Time Support, Family Skills Services).

The operating model is referral-driven and community-based rather than technology-mediated. Services are delivered in client homes, crisis homes, off-site locations, and agency sites — including a 24/7 crisis line. There is no proprietary technology platform; the "core technology" consists of case management and care coordination practices rather than software products. Distribution runs through embedded referral partnerships with the Michigan Department of Health and Human Services, county DHHS offices, CPS, community mental health entities (Integrated Services of Kalamazoo, Summit Pointe, Southwest Michigan Behavioral Health), courts, schools, and healthcare providers.

Revenue is drawn from six streams: state contracts (MDHHS) for child welfare; community mental health contracts; commercial insurance and Medicaid reimbursements for counseling; fees for foster care, adoption, and residential services; United Way allocations; and private contributions channeled through the Handle With Care Annual Fund and Circle of Hope Endowment. The disclosed FY2026 operating budget is $11.67M, supported by 120 staff serving primarily Kalamazoo and Calhoun counties with child welfare reach into seven adjacent Southwest Michigan counties.

Name

Family & Children Services

Legal name

Family & Children Services

Website

https://fcsource.org

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

Family & Children Services is a Kalamazoo, Michigan-based nonprofit that delivers foster care, adoption, counseling, family preservation, and behavioral health services to children and families across Southwest Michigan, operating from a $11.67M FY2026 budget and serving primarily Kalamazoo and Calhoun counties.

Ownership category

akta.pro rank

Product category

Family and Child Welfare Services

NAICS

Individual and Family Services (6241), Child and Youth Services (62411), Other Individual and Family Services (624190), Other Residential Care Facilities (6239), Child and Youth Services (624110)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Home Visiting & Parent Coaching Programs (EDACALAC), Mental Health & Emotional/Trauma-Informed Childcare (anxiety, PTSD) (HSAAAIAI)

Keywords

• Child welfare services
• Foster care adoption
• Family preservation programs
• Community mental health
• Behavioral health counseling

Headquarters

HQ city

Kalamazoo

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government Contracts: Primary funding through contracts with Michigan Department of Health and Human Services (MDHHS) for child welfare, foster care, and family preservation services.
2. Community Mental Health Contracts: Funding from Southwest Michigan Behavioral Health and other community mental health entities for behavioral health services including FACT program and case management.
3. Insurance Reimbursements: Revenue from commercial insurance and Medicaid Health Plans for counseling center and mental health services.
4. Fees for Services: Fees for various services including foster care, adoption, and therapeutic residential services.
5. Private Contributions: Handle With Care Annual Fund for immediate client needs, Circle of Hope Endowment for long-term sustainability, and general donations from individuals and businesses.
6. United Way: Funding support from United Ways in the service area.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Family & Children Services provides a continuum of care for youth and families in Southwest Michigan, including foster care and adoption placement, professional mental health counseling, home- and community-based behavioral health services, family preservation and parenting support, therapeutic residential services, and case management. Services are delivered in client homes, agency offices, and crisis settings across Kalamazoo and Calhoun counties.

Product overview

Family & Children Services is a nonprofit social services organization offering a continuum of care for youth and families in Southwest Michigan. The organization operates as a unified service portfolio organized around four core service lines: Foster Care & Adoption Services (finding nurturing homes for children and facilitating adoptions), the Counseling Center (providing mental health services to individuals, couples, and families), Home & Community Mental Health (offering in-home and community-based behavioral health support), and Family Preservation & Parenting Support (preventing out-of-home placements and supporting reunification). These core services are supported by specialized program modules including Therapeutic Residential Services (Gail's House and Glen's House), Family and Community Treatment (FACT), Case Management, and various community-based programs. The organization also operates donation and fundraising programs including the Handle With Care Annual Fund, Circle of Hope Endowment, Holiday Giving Program, and Year-Round Pantry & Summer Enrichment to support client needs.

Differentiator

Problem solved

Functional benefit

Brands

• Families First of Michigan: Intensive 4-week program serving families whose children are at risk of out-of-home placement due to abuse or neglect
• Families Together Building Solutions
• Family and Community Treatment (FACT)
• Gail's House
• Glen's House Shelter Care
• HANDLE WITH CARE Annual Fund
• Circle of Hope Endowment
• The Counseling Center

Products and services

• Foster Care & Adoption Services Provides quality foster care for children removed from their homes, finding stable nurturing environments where they can thrive, and facilitates adoption when family reunification is not possible.
• Counseling Center Provides professional, confidential mental health counseling services to individuals, couples, and families of all ages, with expertise in anxiety, depression, grief, trauma, and family relationships.
• Home & Community Mental Health Offers in-home and community-based mental health services supporting young adults, youth, and families struggling with developmental disabilities, mental health issues, and substance use.
• Family Preservation & Parenting Support Provides programs focused on creating healthy family relationships and giving parents skills to raise children in nurturing environments, including family preservation when children are at risk of removal.
• Therapeutic Residential Services Provides out-of-home placement services for youth who need time away from families or caregivers to find stability and healing, including shelter care and intensive treatment.
• Families First of Michigan An intensive 4-week crisis intervention and family education program serving Kalamazoo County families whose children are at risk of out-of-home placement due to abuse or neglect.
• Families Together Building Solutions An in-home supportive assistance program serving Calhoun County families in need of support for child and family well-being issues for 3-6 months.
• Foster Care Supportive Visitation Intensive, individualized parent skill coaching and education program for families in Allegan, Barry, and Van Buren counties whose children have been in out-of-home placement.
• Parenting Time Support Services Provides parents and primary caregivers with a personal coach to help them reach parenting goals while maintaining the parent/child bond in a safe environment.
• Family Treatment Court An evidence-based intervention program providing support services, treatment, and monitoring for families affected by substance use disorders, partnering with the 9th Circuit Court Family Treatment Court.
• Family Skills Services Provides parenting education and support including help with communication, budgeting, child development, strengthening relationships, and substance abuse recovery.
• Gail's House Therapeutic Residential Services Intensive stabilization services in a structured, safe environment for foster care youth experiencing behavioral health instability who need out-of-home treatment.
• Glen's House Shelter Care Court-community partnership providing short-term shelter care for Kalamazoo youth ages 12-17 referred and court-ordered for out-of-home placement.
• Family and Community Treatment (FACT) An intensive, home-based treatment service serving youth and families in Kalamazoo and Calhoun Counties experiencing difficulties due to behavioral health needs, working with the entire family.
• Case Management Pairs youth and young adults with behavioral health needs or developmental disabilities with a supportive point of contact for care coordination and resource navigation.
• Community Resources Provides information and referrals to community support resources for people of all ages, including crisis support, housing, and benefits assistance.
• Foster Parent Training & Support Comprehensive support for foster parents including training, 24-hour emergency support, access to Medical Needs Fund, Handle With Care fund, clothing allowances, and mileage reimbursement.

Quantifiable outcome

• 100% of high-risk families remained together after services
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, major and minor.

• Michigan Department of Health and Human Services (MDHHS)coreStrategic or Co-development PartnerPrimary government contractor providing funding for child welfare services, foster care, adoption, family preservation, and therapeutic residential programs. MDHHS contracts represent the core operational funding for the organization.
• Southwest Michigan Behavioral HealthcoreStrategic or Co-development PartnerCommunity Mental Health entity partner providing funding and coordination for behavioral health services in Southwest Michigan.
• Integrated Services of Kalamazoo (ISK)coreStrategic or Co-development PartnerContract partner providing case management services for youth and young adults with behavioral health needs or developmental disabilities. Also handles FACT program referrals in Kalamazoo County.
• Summit PointecoreStrategic or Co-development PartnerCalhoun County community mental health provider handling FACT program referrals for Battle Creek area. Provides intensive crisis stabilization services.
• Council on Accreditation (COA)majorOthersPrivate accrediting body for social and mental health agencies. Family & Children Services has been accredited since 1987, providing credibility and quality assurance.
• Kalamazoo County Juvenile Justice CourtcoreStrategic or Co-development PartnerCourt partner for Glen's House Shelter Care program. Makes referrals for youth requiring out-of-home placement due to court orders.
• Kalamazoo County DHHScoreStrategic or Co-development PartnerCounty office providing funding and referrals for Parenting Time Support Services program.
• Calhoun County DHHScoreStrategic or Co-development PartnerCounty office providing funding for Parent Aide Supportive Visitation program serving Calhoun County families.
• Michigan Federation for Children and FamiliesminorOthersState-level membership organization supporting child welfare and family services agencies in Michigan.

Scale indicators12 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Samaritas: Michigan-headquartered nonprofit providing foster care, adoption, behavioral health, and residential services across the state. Directly comparable in service mix, regional concentration in Michigan, and contract-dependent revenue model.
• Starr Commonwealth: Michigan-headquartered child welfare and behavioral health nonprofit with residential, community-based, and education programs. Comparable in trauma-informed treatment, residential care for youth, and 100+ year operating history.
• Bethany Christian Services: Nationally known foster care, adoption, and family services agency with strong Michigan operations. Most directly comparable peer to FCS given overlapping service lines (foster care, adoption, family preservation, refugee services) and reliance on COA accreditation and state contracts.
• Lutheran Social Services of Michigan: Faith-based statewide nonprofit providing child welfare, behavioral health, and senior services in Michigan. Comparable in COA-style service breadth, government contracting, and multi-county service delivery.
• Wolverine Human Services: Michigan-based nonprofit providing residential treatment, foster care, and community-based mental health services. Comparable in residential services (like FCS's Gail's House and Glen's House) and MDHHS contracting.

Others

• Southwest Michigan Behavioral Health: Regional Community Mental Health Entity (CMHE) that is both a partner and a payer for FCS's behavioral health services (FACT program, case management). Listed as a "Core" strategic partner and an ecosystem player whose funding decisions directly shape FCS revenue.
• Kalamazoo County Community Mental Health & Substance Abuse Services: Public Community Mental Health entity funding and referring clients to FCS's FACT program and case management. An ecosystem partner/payer rather than competitor, but directly comparable in mission and client population.
• Michigan Federation for Children and Families: Statewide membership association of which FCS is a member. Not a direct competitor but a peer/ecosystem participant that influences policy, training, and contracting dynamics relevant to FCS's MDHHS-funded services.

Regional players

• Catholic Charities of Southwest Michigan: Direct regional peer providing counseling, family services, and case management in the same Southwest Michigan footprint as FCS (Kalamazoo, Battle Creek, St. Joseph). Comparable in scope of services and donor base, competing for similar grants and referrals.
• Child & Family Services of Northwestern Michigan: Regional nonprofit serving Northwest Lower Michigan with counseling, foster care, and family preservation services. Comparable operating model and revenue mix (government contracts plus donations), though serving a different geography within Michigan.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/fcsource
• Xx.com/FCSTulsa

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family & Children Services