TRUE BUSINESS MINDS

What TRUE BUSINESS MINDS does

True Business Minds (TBM), operating as TBM Credit Collection Services Pvt. Ltd., is an Indian debt collection and recovery agency headquartered in Ghaziabad, Uttar Pradesh. Founded in 1999, the company serves banks, non-banking financial companies (NBFCs), and other financial institutions with B2B credit collection and debt recovery services spanning business loans, personal loans, vehicle loans (light and heavy), machinery and equipment loans, consumer durables loans, and hard-bucket write-off recovery across asset classes including auto, commercial vehicle, personal loans, two-wheeler, business loans, credit cards, and consumer durables. The firm also serves individuals and businesses seeking recovery of lost funds, fraud proceeds, and unpaid invoices through direct engagement.

TBM's service delivery combines a field operations network of 250+ on-site agents positioned across Ghaziabad, Delhi, Mathura, Lucknow, and Bangalore, with a proprietary technology module called TBM-CollectTech. TBM-CollectTech features a custom dialer system and real-time reporting dashboards designed to streamline recovery workflows and provide clients with immediate visibility into portfolio performance. The company holds ISO/IEC 27001:2022 certification and External VAPT compliance, credentials that support onboarding into regulated financial institution vendor programs.

The business model is performance-based, with revenue generated through transaction fees tied to successful recovery outcomes on assigned delinquent and written-off portfolios. Named clients include South Indian Bank, IDFC Bank, TVS Credit, Fusion Finance, FLOT, KR Corplink, RamFin, StashFin, and OK Credit, with some relationships spanning over a decade. Distribution is conducted through direct enterprise sales with dedicated relationship managers, supplemented by client referrals and a corporate website serving as the primary digital presence. The company is privately held with no disclosed external funding or parent organization.

Name

TRUE BUSINESS MINDS

Legal name

TBM Credit Collection Services Pvt. Ltd.

Website

https://truebusinessminds.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

True Business Minds is an Indian debt collection and recovery agency serving banks, NBFCs, and financial institutions with B2B credit collection, hard-bucket write-off recovery, and fraud recovery services, supported by a proprietary TBM-CollectTech platform and a 250+ field agent network across five cities.

Ownership category

akta.pro rank

Product category

Debt Collection and Recovery Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Debt Buying / Portfolio Acquisition & Recovery (Debt Purchasers) (BPAAAEAG)

Keywords

• Debt collection services
• Credit recovery agency
• Bad debt recovery
• Financial recovery solutions
• Commercial collection agency

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Debt Collection and Recovery Services: Professional debt collection services provided to banks and financial institutions. Services include B2B credit collection for business and personal loans, vehicle loans, machinery loans, consumer durables loans, and recovery of accounts in hard buckets (Auto WO, CV WO, PL WO, TW WO, BL WO, Credit Card WO, CD WO). Revenue is generated through performance-based fees tied to successful recovery rates.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

True Business Minds provides professional debt collection and recovery services to banks, NBFCs, and financial institutions across India. The firm specializes in B2B credit collection for business loans, personal loans, vehicle loans, machinery loans, and consumer durables loans, as well as recovery of loan accounts in hard buckets (write-offs) across multiple asset classes including auto, commercial vehicle, personal loans, credit cards, and consumer durables. Operations are supported by the proprietary TBM-CollectTech platform with dialer capabilities and real-time reporting.

Product overview

True Business Minds operates as a unified debt collection and recovery service platform with technology-enhanced capabilities. The core offering consists of Credit Collection, Debt Recovery, and Bad Debt Recovery Services, supported by TBM-CollectTech—their proprietary collection technology module featuring a dialer system and real-time reporting. The company has been operating for over 23 years, serving Banking and Financial institutions across 5+ cities in India.

Differentiator

Problem solved

Functional benefit

Brands

• TBM-CollectTech: Cutting-edge collection technology solutions designed to streamline debt recovery processes and optimize financial operations.

Products and services

• Credit Collection

Quantifiable outcome

• 7.1k+ Support Tickets Resolved
• +1 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Concentrix: Global customer experience and BPO major with strong collections and accounts-receivable management verticals, including a large India delivery footprint. Comparable on the buyer side (financial institutions) and recovery-focused services.
• Hinduja Global Solutions (HGS): Large India-headquartered BPO with a dedicated consumer and commercial debt collections vertical serving banks and financial institutions globally. Most directly comparable to TBM in terms of services delivered, customer base, and India-centric delivery model.
• Teleperformance: World's largest customer experience BPO with a dedicated collections vertical and significant India operations. Comparable as a global operator offering debt recovery and AR management to financial-services clients.
• WNS Holdings: India-headquartered BPO with a sizable financial-services practice including debt collections, loan servicing, and recovery process outsourcing. Closely comparable on geography, customer mix, and service line.
• Genpact: Global professional services and BPO firm with a dedicated collections and risk services practice serving banks and lenders. Comparable for its mix of domain-led collections work and process automation capabilities.
• Firstsource Solutions: India-listed BPO with a significant collections, mortgage, and financial services BPO practice. Closely comparable on target customers (banks, lenders) and delivery model combining voice and digital collection workflows.

Regional players

• CRISIL (an S&P Global company): India-headquartered credit rating, analytics, and data services firm that interacts with the same banks and NBFCs that TBM serves for collections. Comparable as a regional incumbent in Indian credit information and analytics — adjacent rather than directly competitive but addressing overlapping buyer relationships.
• Cironcorp Debt Recovery Services: India-focused debt recovery and collections services firm serving banks and financial institutions. Comparable as a domestic third-party collection services peer operating in the same Indian regulatory and customer environment.

Broad incumbents

• Infosys BPM: BPO arm of Infosys offering finance and accounting, collections, and loan origination services to global banks. Comparable as a much larger incumbent that addresses overlapping collections RFPs from TBM's target buyer segment.
• Tech Mahindra (BPS): Large IT services and BPO incumbent with broad financial-services offerings, including some collections and loan servicing work. Comparable as a broader incumbent that competes for similar bank/NBFC engagements but at significantly larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TruePvt
• LinkedInlinkedin.com/company/true-business-minds

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TRUE BUSINESS MINDS