JetTicket Software

What JetTicket Software does

JetTicket Software GmbH is an Austrian enterprise software company that develops and operates jetticket, an integrated ticketing platform for cultural institutions, sports events, and exhibition operators across the DACH region (Austria, Germany, Switzerland). Founded in 1996 and spun off from Data Systems Austria as an independent entity in November 2008, the company has been a wholly owned subsidiary of CTS Eventim Group since October 2016. With 28 employees distributed across offices in Oberpullendorf (headquarters) and Vienna, JetTicket serves more than 130 customers operating over 1,000 venues and processes approximately 16.5 million tickets per year.

The jetticket platform is a modular suite comprising a core ticketing engine, a whitelabel webshop, an integrated CRM module, the EVENTIM.Analytics reporting tool built on IBM Cognos Analytics, and the EVENTIM.Access scanning and access-control system. Technically, the platform supports 2D and 3D venue seating plans, digital and physical ticket delivery, integrated payment service provider connectivity, and interfaces to the parent group's CTS Eventim/Oeticket distribution network for extended ticket reach. A complete ground-up redevelopment was released as jetticket 2024.1 in 2021. The product does not expose public APIs or SDKs; customer-facing technical documentation is gated behind a Citrix-authenticated wiki, indicating an enterprise onboarding posture rather than a developer-platform orientation.

JetTicket operates a sales-led enterprise go-to-market, engaging customers through remote and on-site consultation. Revenue is generated primarily from recurring subscription or licensing fees for the jetticket platform and its modules, supplemented by professional services for implementation, training, and support delivered Monday through Friday 08:00–17:00 via TeamViewer and on-site. Pricing is not publicly disclosed and is negotiated on a contact basis, consistent with enterprise SaaS conventions for the cultural-venue segment. The company does not publicly report revenue or headcount trends, has no independent funding history, and operates as a captive vendor within the CTS Eventim group, leveraging the parent's Eventim/Oeticket channels to extend distribution reach for tickets sold through its customers' venues.

Name

JetTicket Software

Legal name

JetTicket Software GmbH

Website

https://jetticket.at

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

JetTicket Software GmbH is an Austrian enterprise software vendor that builds jetticket, an integrated ticketing, webshop, CRM, analytics, and access-control platform used by 130+ cultural, sports, and exhibition operators across Austria, Germany, and Switzerland.

Ownership category

akta.pro rank

Product category

Ticketing Software

SIC

Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Ticketing Technology & Integrations (APIs, Plugins, Webhooks) (MPAGAJAF)

akta.pro secondary industries

Primary Ticketing Platforms & Box Office Systems (MPAGAJAA), Ticketing, Box Office & Access Control (MPAGAAAD), Access Control, Credentialing & Entry Management (Scan/Turnstiles/RFID) (MPAGAJAG), Sports Event Promotion & Ticketing (MPAGAMAH)

Keywords

• Ticketing software platform
• Venue management software
• Cultural institution software
• Access control systems
• Event ticketing solutions

Headquarters

HQ city

Oberpullendorf

HQ country

Austria

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Ticketing Software Licensing/Subscription: Integrated ticketing software solution for cultural, sports, and exhibition operators, likely operating on subscription or licensing model with implementation and support services
2. Webshop Solution: White-label webshop solution with ticket sales, subscriptions, articles, vouchers, tours, donations, and memberships
3. Access Control System: EVENTIM.Access scanning solution for venue entry control
4. Support Services: Technical support services including remote assistance via TeamViewer and on-site support, operating Monday to Friday 8:00-17:00

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

JetTicket Software develops and sells "jetticket," an integrated ticketing software platform covering the full ticket lifecycle — from first audience contact and seat selection via 2D/3D venue maps, through digital or physical ticket printing, access control, CRM, and business intelligence — for cultural institutions, sports event organizers, and exhibition operators. The offering is delivered as a software suite with modular add-ons (webshop, CRM, EVENTIM.Analytics, EVENTIM.Access, and IBM Cognos Analytics integration) under subscription/licensing terms, complemented by implementation and remote/on-site support services.

Product overview

JetTicket Software offers jetticket, an integrated ticketing software suite consisting of a core platform plus multiple functional modules. The core jetticket platform covers the full ticketing lifecycle including venue management with 2D/3D seat maps, (digital) ticket printing, and distribution via the CTS Eventim/Oeticket network. It is supplemented by five integrated modules: the jetticket Webshop (whitelabel, responsive online sales platform with integrated payment processing), jetticket CRM (audience contact lifecycle management), EVENTIM.Analytics (web-based reporting and campaign analysis), EVENTIM.Access (Wi-Fi and smartphone-based access control and ticket scanning), and an interface to IBM Cognos Analytics for advanced Business Intelligence. The product is deployed at more than 130 customers across Austria, Germany, and Switzerland in over 1000 venues, processing approximately 16.5 million tickets annually. Since 2021, the platform has been operating on the newly developed jetticket 2024.1 version.

Differentiator

Problem solved

Functional benefit

Brands

• EVENTIM.Access: Integrated access control scan solution for event admission management, scalable for events of any size.
• EVENTIM.Analytics

Products and services

• jetticket (core ticketing platform) Integrated ticketing software covering the full audience lifecycle — first contact, 2D/3D seat selection, (digital) ticket printing, distribution via the CTS Eventim/Oeticket network, access control, CRM, and Business Intelligence — deployed at 130+ customers across 1,000+ venues, processing ~16.5 million tickets per year. Targets cultural institutions, sports event organizers, and exhibition operators.
• jetticket Webshop Whitelabel, responsive webshop integrated with jetticket, with color/text/logo customization to client corporate identity, mobile-optimized responsive design, embedded or standalone deployment, autonomous content administration, and support for selling tickets, subscriptions, articles, vouchers, tours, donations, and memberships. Includes a fully integrated Payment Service Provider offering multiple payment options.
• jetticket CRM Integrated CRM module within jetticket that manages the entire contact lifecycle with audiences, from the first website visit through to subsequent event attendance. Feeds visitor data into Business Intelligence tools and dashboards, with interfaces to specialized partner systems for deeper analysis.
• EVENTIM.Analytics Web-based analytics tool integrated with jetticket that evaluates customer data by geographic and demographic criteria, analyzes advertising campaign effectiveness, and supports generation and export of custom reports.
• EVENTIM.Access Integrated access control and scanning solution for venues and events of any size. Supports scanning via Wi-Fi scanners or smartphone app on a central server, individualized identity verification (e.g., student IDs), health certificate validation, and detailed scan reports including totals, no-shows, and scan result distribution.
• IBM Cognos Analytics integration Advanced Business Intelligence integration fully embedded in jetticket, enabling deeper, highly individualized analyses and reports beyond the built-in EVENTIM.Analytics module. Supports custom report design, extensive filtering by venue, and automated email report delivery.

Quantifiable outcome

• 130+ customers served across Austria, Germany, and Switzerland
• +2 more outcomes

Named customers20 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core and minor.

• OeticketcoreChannel Partner/ Reseller/ DistributorOeticket is part of the CTS Eventim group and serves as a major distribution channel for tickets sold through the JetTicket platform, providing expanded reach for ticket sales.
• EventimcoreChannel Partner/ Reseller/ DistributorEventim is the primary ticketing platform of the CTS Eventim group and provides distribution network access for JetTicket customers, enabling tickets to reach Eventim's extensive sales channels.
• IBMcoreTechnology or IntegrationIBM Cognos Analytics is fully integrated into the jetticket platform for deep, highly customized analyses and reports. Provides individual report design, extensive filtering capabilities, and automated report email delivery.
• LinkedInminorGTM or Marketing PartnerJetTicket maintains a LinkedIn company page for brand presence and marketing. LinkedIn processes visitor data including IP addresses when customers access the social media page, under joint controller arrangements.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Ticketmaster: Ticketmaster is the world's largest ticketing marketplace and technology provider, owned by Live Nation. It overlaps with JetTicket on primary ticketing technology and venue management capabilities, though at much larger scale and broader scope.
• Eventbrite: Eventbrite is a global self-service ticketing and event management platform. While not vertically specialized in cultural institutions, it competes for cultural and event ticketing demand with broader reach and brand recognition.
• See Tickets: See Tickets is a European-based ticketing platform offering solutions for music, festivals, sports, and cultural events. It is a broader incumbent with overlapping ticketing and access control capabilities in the same European geography as JetTicket.

Emerging players

• Tito: Tito is a lightweight, modern ticketing platform targeting events, conferences, and small venues. While less specialized than JetTicket in cultural-vertical workflows, it represents an emerging SaaS alternative competing for similar ticketing workloads.
• Tixely: Tixely is a cloud-native ticketing platform focused on tours, attractions, and activities. It overlaps with JetTicket's exhibition and venue ticketing use cases, particularly for visitor attractions and museums, representing a niche emerging competitor.

Direct peers

• Secutix: Secutix is a vertical SaaS ticketing platform focused on cultural venues, sports organizations, and entertainment operators in Europe. It is the closest direct competitor to JetTicket in the cultural-institution ticketing space, with comparable modules for ticketing, CRM, and access control.
• AudienceView: AudienceView provides ticketing, CRM, and audience engagement software to performing arts venues, sports organizations, and universities across North America and Europe. It directly competes with JetTicket's integrated cultural-venue SaaS model.
• Tessitura Network: Tessitura provides an integrated ticketing, CRM, and fundraising platform purpose-built for arts and cultural organizations. It is a direct competitor in the same niche as JetTicket, especially for opera houses, theaters, and orchestras.
• Spektrix: Spektrix is a UK-based SaaS provider of ticketing, CRM, and marketing analytics for arts and cultural organizations. It is a direct cultural-vertical peer with comparable subscription-based SaaS positioning.
• Tix: Tix is a cloud-based ticketing and box office platform serving cultural attractions, theaters, and museums. Its feature set (ticketing, CRM, subscriptions, memberships) closely mirrors JetTicket's integrated suite for cultural venues.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInat.linkedin.com/company/jetticket-software-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JetTicket Software