Master Communications
Master Communications is a family-owned, authorized NEC telephony integrator founded in 1979 in Paramus, NJ. It sells, installs, and maintains VoIP, cloud, and premise-based telephone systems for small businesses and metropolitan hospitals across the New Jersey market.
- Company typePrivate
- Founded1979
- HeadquartersParamus, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Master Communications does
Master Communications is a family-owned telephony systems integrator founded in 1979 and headquartered in Paramus, New Jersey, where it operates from an owned 6,200 sq ft facility. The company sells, installs, and maintains business telephone systems with a focus on the NEC SV9100 UNIVERGE platform, for which it holds authorized distributor status. It also supports legacy Telrad systems, providing a long-tail service capability for installed-base customers. Its offering spans VoIP, cloud-based, and premise-based telephony solutions, addressing the modernization needs of customers that range from small businesses to large metropolitan hospitals in the New Jersey market.
The company's core technology stack is built around NEC's enterprise communications hardware (SV9100 UNIVERGE) and complementary cloud/hosted telephony offerings, augmented by continued maintenance capability on legacy Telrad systems. As an authorized NEC channel partner, Master Communications benefits from the vendor's product roadmap and dealer support infrastructure rather than developing proprietary technology. The business model combines equipment resale, installation services, and recurring maintenance contracts — a classic telecom VAR/integrator model with a mix of one-time project revenue and ongoing service revenue.
The go-to-market is regional and relationship-driven, leveraging over four decades of family ownership and local presence in the NJ metro area. The customer base spans SMBs through enterprise healthcare, indicating both breadth and the ability to serve complex environments such as hospitals. No public funding, M&A activity, leadership transitions, or product launch cadence beyond the NEC and Telrad platforms is documented in the available data, suggesting a stable, privately held operating business rather than a venture-backed or rapidly scaling enterprise.
Master Communications firmographics
Firmographics- Name
- Master Communications
- Legal name
- Master Communications Corp.
- Website
- https://mccnj.com
- Company type
- Private
- Founded year
- 1979
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Master Communications is a family-owned, authorized NEC telephony integrator founded in 1979 in Paramus, NJ. It sells, installs, and maintains VoIP, cloud, and premise-based telephone systems for small businesses and metropolitan hospitals across the New Jersey market.
- Ownership category
- akta.pro rank
Master Communications industry classification
Industry- Product category
- Business Telephone Systems
- NAICS
- Telephone Apparatus Manufacturing (33421), Computer Facilities Management Services (541513)
- SIC
- Communications Services, Nec (4899), Communications Equipment, Nec (3669)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Master Communications is headquartered
LocationHeadquarters
- HQ city
- Paramus
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Master Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain
Revenue model
- Telephone Equipment Sales: Sales of telephone equipment including VoIP, Cloud, and Premise-based systems. As an authorized NEC distributor, they resell NEC SV9100 systems and related endpoints.
- Installation Services: Professional installation services for telephone systems, providing expertise in design, installations, and maintenance for both new and existing networks.
- Maintenance Services: Ongoing maintenance and support services for installed telephone systems including legacy Telrad systems.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels1 record
Master Communications product offering
Product offeringCore offering
Master Communications is an authorized NEC distributor that sells, installs, and maintains business telephone systems including VoIP, Cloud, and Premise-based solutions built on the NEC UNIVERGE SV9100 platform. The company also provides ongoing technical support and maintenance services for both new installations and legacy Telrad phone systems, serving customers ranging from small businesses to large metropolitan hospitals.
Product overview
Master Communications Center (MCC) operates as an authorized NEC distributor offering a portfolio of telephone equipment and communication solutions. The core product lineup centers on the NEC SV9100 UNIVERGE system—a scalable IP Unified Communications platform available as VoIP, cloud-hosted, or premise-based configurations. This platform is complemented by a broad range of endpoints including the NEC UT880 tablet phone and Telrad Executive Display handsets. MCC provides comprehensive services including design, installation, and maintenance for both new systems and legacy Telrad phone infrastructure, serving customers from small businesses to large metropolitan hospitals.
Differentiator
Problem solved
Functional benefit
Products and services
- NEC SV9100 (UNIVERGE SV9100) Telephone System Scalable IP Unified Communications-enabled telephone system for business customers, offered in VoIP, Cloud-hosted, and Premise-based configurations. Designed for organizations ranging from small businesses to large metropolitan hospitals.
- NEC UT880 Tablet Phone Tablet phone endpoint designed for use with the NEC SV9100 platform, providing advanced communication features for business users.
Companies that use Master Communications
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Master Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Master Communications partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- NEC CorporationcoreMaster Communications is an authorized NEC distributor. They sell, install and maintain NEC telephone equipment including the UNIVERGE SV9100 VoIP, Cloud, and Premise-based systems. The partnership provides MCC with access to enterprise-grade telecommunications equipment and brand credibility as an authorized distributor.
Scale indicators3 records
Recent moves3 records
Expansion highlights2 records
Master Communications competitors and assessment
Company assessmentBroad incumbents
- Avaya Holdings: Avaya provides premise-based IP telephony, UC, and contact center solutions overlapping with NEC SV9100 deployments. Like NEC, Avaya relies on authorized dealer/channel partners similar to MCC for SMB and mid-market sales.
- Cisco (Webex Calling): Cisco's Webex Calling and BroadWorks platforms target the same enterprise and mid-market unified communications customers as NEC SV9100, often competing in hospital and large-organization RFPs where MCC participates.
- 8x8: 8x8 provides cloud communications, contact center, and UCaaS solutions targeting SMB and enterprise — same customer profile as MCC but with a pure-cloud delivery model.
- NEC Corporation of America: NEC is the OEM whose SV9100 platform Master Communications distributes. Direct relationship makes NEC the most strategically relevant peer — any change in NEC's channel strategy directly impacts MCC's product access and economics.
- RingCentral: RingCentral is a leading cloud UCaaS provider competing for the same SMB and mid-market telephony customers MCC serves, though via direct cloud subscription rather than premise hardware.
- Vonage (Ericsson): Vonage Business (now part of Ericsson) delivers cloud UCaaS and communications APIs. Targets the same SMB-to-mid-market telephony buyers that MCC addresses, with strong cloud-native economics.
- Windstream Enterprise: Windstream Enterprise provides managed UCaaS, CCaaS, and network services to mid-market and enterprise customers through a hybrid direct/channel model overlapping with MCC's healthcare and SMB segments.
Direct peers
- Toshiba America Business Solutions (telecom): Toshiba historically sold premise-based business telephone systems through authorized dealer channels similar to MCC's NEC relationship. Competed directly in the SMB premise PBX space though has significantly reduced telecom presence.
- Mitel Networks: Mitel offers premise and cloud UC solutions through a similar authorized dealer channel model. Competes directly with NEC in the SMB/mid-market unified communications segment that MCC serves.
- Sangoma Technologies: Sangoma (parent of Star2Star) offers both premise PBX and cloud UCaaS, sold through a partner channel model analogous to MCC's NEC distributor business. Direct overlap in SMB and mid-market telephony.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Master Communications social profiles
Digital presenceMaster Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Master Communications leadership team
Management profileNumber of profiles
Master Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Master Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Master Communications
What does Master Communications do?
Master Communications is an authorized NEC distributor that sells, installs, and maintains business telephone systems including VoIP, Cloud, and Premise-based solutions built on the NEC UNIVERGE SV9100 platform. The company also provides ongoing technical support and maintenance services for both new installations and legacy Telrad phone systems, serving customers ranging from small businesses to large metropolitan hospitals.
Is Master Communications a public or private company?
Master Communications is a private company. It is classified as family owned and is currently operating.
When was Master Communications founded?
Master Communications was founded in 1979. It employs 11 to 50 people.
Where is Master Communications based?
Master Communications is headquartered in Paramus, United States, in the North America region.
How does Master Communications make money?
Three revenue lines are on record. Telephone Equipment Sales are the primary driver. The others are installation Services and maintenance Services.
Who are Master Communications's main competitors?
Broad incumbents on record are Avaya Holdings, Cisco (Webex Calling), 8x8, NEC Corporation of America, RingCentral, Vonage (Ericsson) and Windstream Enterprise. Direct peers are Toshiba America Business Solutions (telecom), Mitel Networks and Sangoma Technologies.
Does Master Communications have an API?
No public API is recorded for Master Communications.
What industry is Master Communications in?
Master Communications's product category is Business Telephone Systems. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 33421 and its SIC code is 4899.