Pelmeds

What Pelmeds does

Pelmeds is a privately held, independently owned closed-door full-service pharmacy founded in 1999 and headquartered in Waltham, Massachusetts. The company operates three locations across the state (Waltham, Fitchburg, and Brockton, the last acquired from TelyRx in August 2024) and specializes in medication management, compounding (human and veterinary), specialty products, specialized packaging, and delivery services. Its primary customers are residential schools, group homes serving individuals with intellectual and developmental disabilities (IDD), hospice and palliative care providers, assisted living facilities, individual patients, and pet owners/veterinarians. The company has operated continuously for approximately 25 years and is led by President Bhuren Patel, R.Ph.

Pelmeds' core products and technology platform center on the proprietary PelPak compliance packaging system — pre-sorted, color-coded, time-stamped medication pouches accompanied by a mobile application for adherence tracking — and MapYourMeds, a software platform used by MAP (Medication Administration Program) professionals, nurses, and agency staff to safely administer medications to clients. MapYourMeds was relaunched in 2024 with a simplified interface and enhanced security, and is supported by dedicated iOS and Android applications. Additional infrastructure includes a state-of-the-art prescription dispensing system and compounding laboratory at the 13,000-square-foot Brockton facility (renovated in 2019), as well as 24/7/365 on-call pharmacist support with controlled medication delivery within a 4-hour STAT window.

The revenue model is primarily transaction-based prescription dispensing billed through Medicare, Medicaid, and commercial insurance plans, supplemented by patient co-payments, compounded medications, specialized packaging (PelPaks, blister cards, vials), specialty products, durable medical equipment (DME), and direct-to-consumer home delivery via Pelmeds Home. The go-to-market motion combines B2B institutional sales to residential programs, assisted living, and hospice agencies (often via referrals and 24/7 on-call relationships) with B2C direct acquisition through website intake forms and prescription transfers. As of 2024, the company employs approximately 108 staff across its three locations.

Name

Pelmeds

Legal name

Pelmeds

Website

https://pelmeds.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Pelmeds is a privately held, closed-door full-service pharmacy operating three Massachusetts locations, specializing in medication management, compliance packaging (PelPak), the MapYourMeds software platform, compounding, and home delivery for residential programs, hospice, assisted living, and individual patients.

Ownership category

akta.pro rank

Headquarters

HQ city

Waltham

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Prescription Dispensing: Core revenue from dispensing prescription medications to residential programs, assisted living facilities, hospice/palliative care providers, individual patients, and veterinary clients. Revenue generated through insurance billing (Medicare, Medicaid, commercial plans) and patient co-payments/deductibles.
2. Medication Delivery Service: Home delivery of medications via personal driver to homes, workplaces, or doctors' offices. Delivery included as part of service offering for Pelmeds Home customers.
3. Specialized Packaging: Revenue from compliance packaging options including PelPaks, blister cards, and traditional vials. Some insurance plans cover compliance packaging for certain medical conditions.
4. Compounding Services: Prescription compounding services for hospice, geriatric, pediatric, and veterinary needs. Human and vet compounding available.
5. Specialty Products and DME: Sale of hard-to-find medications, specialty products, vitamins, nutrients, and durable medical equipment (DME) not found at local retail pharmacies.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Pelmeds is an independently owned closed-door full-service pharmacy that specializes in medication management services, prescription compounding (human and veterinary), specialty products, specialized compliance packaging (including the proprietary PelPak system), and direct home delivery. Operating from three Massachusetts locations (Waltham, Fitchburg, Brockton), it serves residential programs, group homes, hospice/palliative care providers, assisted living residents, individual patients, and pet owners/veterinarians.

Product overview

Pelmeds is an independently owned closed-door full-service pharmacy operating for 25 years with three locations in Massachusetts (Waltham, Fitchburg, and Brockton). The company offers a comprehensive medication management ecosystem comprising core products (PelPaks compliance packaging and Pelmeds Home delivery service), multiple service offerings (specialized packaging, delivery, compounding, specialty pharmacy, patient consultation, medication management, and MAP consultation), and proprietary software (MapYourMeds). Pelmeds serves residential schools, group homes, palliative care/hospice, assisted living, individual patients, and pet owners through their specialized packaging options (vials, blister cards, PelPaks) and home delivery services.

Differentiator

Problem solved

Functional benefit

Brands

• PelPak: Pre-sorted medication compliance packaging organized by day, date, and time in easy-open packets with color-coding for quick recognition.
• MapYourMeds
• Pelmeds Home

Products and services

• PelPaks

Quantifiable outcome

• 24/7 on-call pharmacist availability for STAT medication needs
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered minor, core and key.

• TelyRxminorOthers · 29 August 2024TelyRx of Clearwater, Florida was the previous owner of Apothecare pharmacy. Pelmeds acquired Apothecare from TelyRx in August 2024, subject to regulatory approval by the Massachusetts Board of Registration in Pharmacy.
• MapYourMedscoreTechnology or IntegrationMapYourMeds is a technology partnership providing a game-changing software platform for MAP (Medication Administration Program) that enables agencies, nurses, and staff to timely and safely administer medications to clients. The system features faster performance, simplified interface built for MAP professionals, and robust security.
• BridgewellkeyStrategic or Co-development PartnerStrategic employment partnership with Bridgewell, a nonprofit agency helping individuals with disabilities including intellectual and developmental disabilities. Pelmeds created jobs in distribution and delivery for individuals receiving support from Bridgewell. Started with a few individuals, grew to 10 and expanding to 15 employees. Partnership enables business growth while providing meaningful employment for people with disabilities.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• PharmScript: Closed-door long-term-care pharmacy providing medications, compliance packaging, and clinical support to skilled nursing and assisted-living facilities. Directly comparable to Pelmeds on closed-door model, LTC customer base, and packaging-driven value proposition.
• Wedgewood Pharmacy: Largest U.S. compounding pharmacy specializing in veterinary prescriptions alongside human compounded medications. Directly comparable to Pelmeds' veterinary and human compounding services for hospice/geriatric/pediatric patients.
• ExactCare Pharmacy (Tabula Rasa HealthCare): Closed-door pharmacy and medication management company delivering multi-dose compliance packaging, home delivery, and clinical support to patients with complex regimens. Closely comparable to Pelmeds Home and PelPak offerings and the complex-patient niche.
• Remedi SeniorCare: Long-term-care pharmacy providing unit-dose compliance packaging (including Paxit) to skilled nursing and assisted-living facilities. Directly comparable to Pelmeds on LTC focus and pre-sorted packaging product line.
• Guardian Pharmacy Services: Long-term-care and specialty pharmacy operator with closed-door facilities serving assisted living, skilled nursing, and IDD/behavioral health communities. Closely comparable to Pelmeds in LTC customer base, packaging specialization, and institutional GTM.
• Mosaic Pharmacy Service: Closed-door pharmacy specializing in services for individuals with intellectual and developmental disabilities (IDD), hospice, and behavioral health. Highly comparable to Pelmeds in target population (IDD/group homes), MAP-style medication management, and compliance packaging focus.

Broad incumbents

• PillPack (Amazon Pharmacy): Tech-enabled mail-order pharmacy offering pre-sorted multi-dose medication packets and home delivery. Comparable to Pelmeds Home + PelPak bundle, but at national scale with materially greater capital and technology resources.
• PharMerica: One of the largest U.S. long-term-care pharmacy operators (now part of KKR's BrightSpring), serving skilled nursing, assisted living, and behavioral health. Comparable as a much larger incumbent in the same LTC/specialty pharmacy category Pelmeds serves.
• Omnicare (CVS Health): Long-term-care pharmacy division of CVS Health serving skilled nursing and assisted-living facilities. Comparable as a broad incumbent overlapping Pelmeds' institutional pharmacy and compliance packaging services, but at national scale.

Emerging players

• Cureatr: Medication management platform focused on transitional care and complex patients, including medication reconciliation, adherence, and clinician support tools. Comparable to MapYourMeds as an emerging technology overlay in medication administration for vulnerable populations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/pelmeds
• Facebookfacebook.com/pelmeds
• LinkedInlinkedin.com/company/pelham-community-pharmacy-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pelmeds