IVI DMC

What IVI DMC does

IVI DMC Enterprises is a privately held destination management company (DMC) founded in November 1986 in Cancun, Mexico by Jose-Manuel Garcia. The company provides comprehensive destination management services for corporate incentive programs, meetings, and AD-HOC events across Latin American and Caribbean destinations, serving clients primarily in North America through incentive houses and M&E agencies. Its core offerings include ground transportation, venue sourcing, activities and excursions, teambuilding programs, theme parties, dining coordination, corporate gifting/amenities, and on-site program management, delivered through 7 offices across 4 countries (Mexico, Costa Rica, Cuba, and Dominican Republic) covering 21+ destinations. The Cancun/Riviera Maya office is the headquarters and original operating site, with operations offices in Puerto Vallarta (1995), Los Cabos (1996), Mexico City (1998), Costa Rica (San Jose 1999 and Guanacaste), Cuba (Havana 2015 and Varadero), and Dominican Republic (Punta Cana 2005).

The business operates a professional services revenue model with quote-based, customized pricing per client RFP. Proposals include transparent per-person or per-group costs with no hidden mark-ups and a 5-year price guarantee activated by a goodwill deposit. Quality is anchored by ISO 9001:2015 certification held continuously for over 20 years, ADMC accreditation by ADMEI for Cancun (2008), Puerto Vallarta (2018), and Los Cabos (2020), liability insurance of US $2 million (Mexico) and EUR 3 million (Caribbean), and a dedicated in-house Safety and Security Department. Customer acquisition runs through RFP processes, trade show participation (IBTM World, IMEX, SITE Global, MPI, FICP, etc.), industry referrals, and memberships in MPI, SITE, FICP, DMC Coalition, and AMAV. Supporting technology is operational rather than platform-based, relying on communication tools including WhatsApp for real-time coordination, alongside a private CVB portal (dQuest.travel), a digital magazine (CommuniQuest), and a corporate gifting storefront (dQuest Shop). The company also operates adjacent subsidiaries including Blueline (ground transportation), TravelSmart (travel services), MexicoQuest (web business), and the Amigos of the Planet Foundation (CSR).

Name

IVI DMC

Legal name

IVI Corporate SC. and/or IVI DMC Enterprises

Website

https://ividmc.travel

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

IVI DMC Enterprises is a Latin American destination management company founded in 1986 in Cancun, Mexico, serving corporate incentive programs, meetings, and events through 7 offices across Mexico, Costa Rica, Cuba, and the Dominican Republic covering 21+ destinations for North American incentive houses and M&E agencies.

Ownership category

akta.pro rank

Product category

Destination Management Services

NAICS

All Other Travel Arrangement and Reservation Services (561599), Tour Operators (561520)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Full-Service Destination Management (Ground Handling & Onsite Operations) (THAHADAA)

akta.pro secondary industries

Experiential & Cultural Programming (Tours, Activities, CSR/Voluntourism) (THAHADAF), Corporate Hospitality & VIP Services (Hosting, Protocol, Concierge) (THAHADAG), Destination & Itinerary Management (DMC-Led Experiences, Excursions, VIP Access) (THAHANAE), F&B Experiences & Group Dining (Restaurant Buyouts, Tastings, Catering Coordination) (THAHADAI)

Keywords

• Destination management services
• Corporate event planning
• Incentive travel programs
• Meeting planning services
• Group event logistics

Headquarters

HQ city

Cancún

HQ country

Mexico

HQ region

Latin America

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Destination Management Services: IVI DMC provides comprehensive destination management services for incentives, meetings, and AD-HOC events. Services include ground transportation, venues, activities, teambuilding, theme parties, dining, and on-site coordination. Pricing is clearly stated in customized proposals with transparent costs per person or per group, fees for tours and activities, and no hidden mark-ups. The company does not pay commissions for sales leads.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

IVI DMC is a destination management company providing comprehensive ground services for corporate incentive programs, meetings, and events across Latin American and Caribbean destinations. Its offerings cover ground transportation, venue sourcing, activities and excursions, teambuilding, theme parties, dining, and on-site program coordination, delivered through customized proposals with transparent per-person or per-group pricing and a 5-year price guarantee. Services are executed through seven offices in four countries (Mexico, Costa Rica, Cuba, Dominican Republic) covering 21+ destinations.

Product overview

IVI DMC is a destination management company offering a comprehensive portfolio of services for corporate incentive programs, meetings, and events. The core offering consists of DMC Services including tailor-made proposals with 5-year price guarantees, first-class ground services, venue sourcing, activities & excursions, teambuilding programs, and corporate gifting. Additional service modules include full production events, online registration, and hospitality desk services. The company operates across 21+ destinations in 4 countries through subsidiary platforms including CommuniQuest Digital Magazine for content marketing and dQuest.travel as a private CVB destination portal. Services are offered in Mexico (Cancun, Los Cabos, Puerto Vallarta, Riviera Maya, Central Mexico), Costa Rica (San Jose, Guanacaste), Cuba (Havana, Varadero), and Dominican Republic.

Differentiator

Problem solved

Functional benefit

Products and services

• DMC Services Full-service destination management for corporate incentive programs, meetings, and AD-HOC events across Latin American and Caribbean destinations.
• Tailor-Made Proposals Customized proposals with inclusive pricing and a 5-year price guarantee for group programs and events.
• dQuest.travel Private CVB destination portal providing destination information and booking capabilities.
• dQuest Shop Gift shop platform featuring authentic handcrafts and gifts from Latin America for corporate gifting and amenity programs.

Quantifiable outcome

• 100% client satisfaction rating achieved in Jan-Jun 2022
• +3 more outcomes

Named customers14 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

13 partnerships are on record, tiered core and minor.

• First Choice MarketingcoreChannel Partner/ Reseller/ DistributorUK-based marketing representation firm providing sales and marketing support for IVI DMC in the European market. Contact: Felicity Berry, Director, 7 Heyford Avenue, London, United Kingdom.
• HPN GlobalcoreChannel Partner/ Reseller/ DistributorGlobal supplier and DMC relations partner. Contact: Payton Bolek, Supplier and DMC Relations, 8800 East Raintree Drive, Suite 260, Scottsdale, AZ 85260.
• Insurance Meeting NetworkminorGTM or Marketing PartnerPartner network for insurance and meetings industry. Contact: Darlene A. Catan, Partner, 9702 Camberley Circle, Orlando, FL 32836.
• LamontCominorGTM or Marketing PartnerConsulting and representation firm. Contact: Tim Lamont, CEO, PO Box 93535, Southlake, TX 76092.
• Site Selection ServicesminorChannel Partner/ Reseller/ DistributorSite selection services for meetings and events. Contact: Kim Paine, Vice President, San Diego headquarters.
• UniqueworldminorChannel Partner/ Reseller/ DistributorGlobal representation and sales partner. Contact: Christian Hobbs, Sales & Marketing Director, London, UK.
• dQuest DMO CoalitioncoreStrategic or Co-development PartnerPrivate CVB destination portal and GTM partnership covering multiple regions: AnnaCeleste R. Brenner (Worldwide), Steve Sorenson (USA), Carlos Ondarza (Mexico), Gabriel Garza (Brazil), Nathalia Bilotti (Central and South America), Nallely Tamayo (Europe). Created in 2010.
• DMC Coalition (DMCC)coreGTM or Marketing PartnerIndustry coalition for destination management companies providing networking and business development opportunities.
• Meeting Professionals International (MPI)coreGTM or Marketing PartnerLeading global association for meeting and event professionals, providing networking, education, and industry advocacy.
• Society for Incentive Travel Excellence (SITE)coreGTM or Marketing PartnerGlobal organization dedicated to the incentive travel and meetings industry, providing certification and professional development.
• Financial and Insurance Conference Professionals (FICP)coreGTM or Marketing PartnerAssociation for professionals in financial and insurance meeting sectors, providing networking and industry resources.
• Mexican Association of Travel Agencies (AMAV)minorGTM or Marketing PartnerNational Mexican travel agency association providing industry connections and local market support.
• Amigos of the Planet FoundationcoreStrategic or Co-development PartnerCSR foundation originally founded as Friends of the Maya Foundation in 1999, renamed in 2016 to help the entire planet. Enables corporate social responsibility projects for IVI clients and industry partners, generating funds to improve living conditions in destination communities through solidarity campaigns and social projects.

Scale indicators11 records

Recent moves25 records

Expansion highlights5 records

Broad incumbents

• PRA (now part of CWT Meetings & Events): Formerly PRA Business Events, a large global DMC brand now integrated into CWT. Overlaps with IVI DMC in incentive travel ground handling but at significantly broader scale and geographic reach.
• CWT Meetings & Events: Global meetings, events, and incentive travel division of CWT. Currently a customer of IVI DMC, but also a broad incumbent competitor with in-house destination management capabilities globally.
• American Express Meetings & Events: Global corporate meetings and events arm of American Express with extensive DMC capabilities worldwide. Both a major client and a broad competitor; operates at much larger scale across many more geographies than IVI DMC.

Others

• ADMEI (Association of Destination Management Executives International): Industry association that grants ADMC accreditation to DMCs. Not a commercial competitor, but the standards-setting body whose accreditation IVI DMC holds; relevant for understanding the competitive accreditation landscape.

Regional players

• Destination Asia: Asia-Pacific focused DMC providing destination management for incentive and meeting programs. Comparable service model and customer type to IVI DMC, but operates in a different geography.

Direct peers

• Grupo GEMA DMC: Mexican destination management group operating in multiple Mexican resort destinations. Competes with IVI DMC for Mexican corporate incentive RFPs in Cancun, Riviera Maya, and other resort markets.
• Welcome Americas: Latin American DMC specializing in incentive travel and corporate meetings across the Americas. Comparable offering and customer base to IVI DMC in the regional incentive travel market.
• Ovation Global DMC: One of the largest global DMC networks operating across multiple continents. Directly comparable to IVI DMC in providing full-service destination management for corporate incentive and meeting programs in Latin America and worldwide.
• Cisum Destinations Management: Mexico-based DMC offering ground handling, venue sourcing, and program management in Mexican destinations. Directly competes with IVI DMC in Mexican incentive and meeting markets, especially Cancun/Riviera Maya.
• Conference & Incentives Latin America (CILA): Latin American-focused DMC serving corporate incentive and meeting programs across the region. Overlaps with IVI DMC in destination coverage and customer base of North American incentive houses.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ividmc
• YouTubeyoutube.com/user/IVIDMCCHANNEL
• Facebookfacebook.com/IVIDMC
• LinkedInlinkedin.com/company/ividmc
• Instagraminstagram.com/ividmcenterprises

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IVI DMC