What CAPECO does

CAPECO (Community Action Program of East Central Oregon) is a 501(c)(3) private non-profit organization headquartered in Pendleton, Oregon, that delivers social services to income-eligible individuals and households across seven eastern Oregon counties: Gilliam, Hood River, Morrow, Sherman, Umatilla, Wasco, and Wheeler. Founded in 1987, the organization operates as a community action agency with a portfolio of programs rather than a technology platform: energy assistance (LIHEAP and case-managed shut-off support), food and nutrition (food pantries, senior congregate and home-delivered meals), housing stability (eviction prevention, rental assistance, the Promise Inn 34-room shelter, and Rent Well renter education), weatherization, youth Independent Living Program for foster youth, homeownership counseling and foreclosure prevention, water assistance, and emergency relief via the Helping Hand joint outreach ministry. There is no proprietary technology stack — service delivery is conducted through in-person appointments, walk-in coordinated-entry assessments, and online applications across three physical offices (Pendleton, Hermiston, The Dalles) and the Promise Inn shelter, with bilingual English/Spanish services and a website translated into seven languages.

Service recipients are not billed: all programs are provided free of charge to qualifying households. Revenue is therefore grant- and donation-driven, with primary funding from federal and state government programs (LIHEAP, Oregon Housing and Community Services, HUD Continuum of Care, DHS, and EOCCO/Oregon Health Plan HRSN), supplemented by private foundation and corporate grants (e.g., Oregon Community Foundation's Project Turn Key funding for Promise Inn) and tax-deductible charitable donations. The organization functions as the designated Coordinated Entry hub for Umatilla, Morrow, Gilliam, and Wheeler counties, holds Area Agency on Aging designation for the region, and leads the Home 4 Hope coalition, positioning it as the regional aggregator for homelessness, energy, and senior services in east central Oregon.

Distribution relies on community referrals from DHS, hospitals, schools, churches, and partner agencies, plus direct community outreach. Strategic differentiation rests on the combination of regulatory designations (which confer exclusive territory and direct funding pipelines), a 37-year operating history, and dense physical and partnership infrastructure across a rural seven-county service area where alternative providers are scarce. Note that the LIHWA water assistance program ended on September 30, 2023, removing one revenue stream.

Name

CAPECO

Legal name

Community Action Program of East Central Oregon

Website

https://capeco-works.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Community Housing Services (62422), Services for the Elderly and Persons with Disabilities (62412), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Independent Living Community Ancillary Services (Dining/Transportation/Wellness Programs) (HLADAAAI)

Keywords

• Community social services
• Energy assistance programs
• Homeless shelter services
• Housing stability programs
• Senior nutrition programs

Headquarters

HQ city

Pendleton

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Federal and State Government Funding: Primary funding from federal and state government programs including LIHEAP (Low-Income Home Energy Assistance Program), Oregon Housing and Community Services grants, and other public assistance programs. Funding operates on fiscal year basis October 1 through September 30.
2. Private and Corporate Grants: Funding received from private foundations and corporate grants, including Oregon Community Foundation for Project Turn Key program.
3. Tax-Deductible Donations: CAPECO is a 501(c)(3) private non-profit organization accepting tax-deductible charitable contributions from individuals and organizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

CAPECO delivers a portfolio of free social services to income-eligible households across seven eastern Oregon counties (Gilliam, Hood River, Morrow, Sherman, Umatilla, Wasco, and Wheeler). Core offerings include energy assistance through LIHEAP, food and nutrition programs, housing stabilization (eviction prevention, emergency shelter at Promise Inn, Rent Well renter education), weatherization, homeownership counseling, and youth independent living support.

Product overview

CAPECO (Community Action Program of East Central Oregon) is a 501(c)(3) nonprofit organization that provides social services to income-eligible individuals and households across Oregon's Gilliam, Hood River, Morrow, Sherman, Umatilla, Wasco, and Wheeler counties. The organization operates as a portfolio of interconnected social service programs rather than a technology product. Core service areas include: Energy Assistance (LIHEAP, weatherization, home energy education), Food & Nutrition (food pantries, senior nutrition, congregate and home-delivered meals), Housing Stability (eviction prevention, emergency shelter at Promise Inn, rental assistance, Rent Well education), and Youth/Independent Living Programs. Additional services include water assistance, homeownership counseling, financial literacy, foreclosure prevention, and emergency assistance through the Helping Hand ministry. Services are provided through multiple office locations in Pendleton, Hermiston, and The Dalles.

Differentiator

Problem solved

Functional benefit

Products and services

• Energy Assistance
• Food & Nutrition Services
• Housing Stability Services
• Weatherization Program
• Youth Services - Independent Living Program
• Emergency Services
• Homeownership Programs
• Senior Services / Area Agency on Aging
• Water Assistance Program
• Helping Hand Emergency Assistance
• Rent Well Program
• Promise Inn Shelter

Quantifiable outcome

• 34 rooms with 37 beds for homeless shelter
• +1 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Oregon Health Plan (OHP) EOCCOcoreStrategic or Co-development PartnerPartnership through Eastern Oregon Coordinated Care Organization (EOCCO) providing Health Related Social Needs (HRSN) program services including Housing Assistance and Climate Device Assistance for eligible OHP members.
• Banner BankminorStrategic or Co-development PartnerBanner Bank partners with CAPECO to provide Financial Management Education classes focused on budgeting and money management specifically designed for Promise Inn shelter guests.
• Oregon Housing and Community Services (OHCS)coreStrategic or Co-development PartnerState agency partnership for Homeownership Assistance Fund providing mortgage payment assistance to homeowners impacted by COVID-19. CAPECO housing counselors provide application support and guidance.
• Department of Human Services (DHS)coreStrategic or Co-development PartnerNavigators partnership program with DHS providing housing stability services. Also administers General Assistance (GA) Program referrals for individuals with disabilities at risk of homelessness.
• Oregon State Bar - Modest Means ProgramminorStrategic or Co-development PartnerPartnership expanded the Modest Means Program for affordable legal assistance in housing and rental cases, connecting low-income Oregonians with reduced-cost legal services.
• Home 4 Hope CoalitioncoreStrategic or Co-development PartnerCAPECO-founded HUD Continuum of Care coalition addressing homelessness across Gilliam, Morrow, Umatilla & Wheeler counties. Coalition includes community members, service organizations, state and federal agencies, churches, and nonprofits.
• Helping Hand Joint Outreach MinistryminorStrategic or Co-development PartnerJoint outreach ministry with Presbyterian Church, Episcopal Church of the Redeemer, Church of the Nazarene, First Christian Church, Cornerstone Community Church and Outreach Food Pantry & Thrift Store. Staffed by CAPECO employees and volunteers.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Oregon Food Bank: Statewide food bank network distributing food to partner agencies across Oregon. Comparable nonprofit addressing food insecurity, overlapping with CAPECO's food pantry and senior nutrition programs but operating at statewide scale rather than direct service.
• Catholic Charities of Oregon: Regional social services nonprofit providing housing, emergency assistance, and senior services across Oregon. Comparable mission and program mix to CAPECO but with broader geographic coverage and faith-based funding sources.
• Salvation Army Cascade Division: Major regional nonprofit providing emergency shelter, food, energy assistance, and senior services across Oregon and southwest Washington. Comparable emergency shelter and basic needs services, with overlapping programs but larger scale and broader geography.

Direct peers

• Community Action Team (CAT): Community Action Agency serving Columbia, Clatsop, and Tillamook counties in northwest Oregon. Direct peer to CAPECO as a CAA delivering the same federal CSBG/LIHEAP/Weatherization portfolio to income-eligible households in a different Oregon region.
• Community Action Partnership of Oregon: State association representing Oregon's 17 Community Action Agencies and serving as a peer support network. Highly relevant as the industry body CAPECO operates within, providing comparable organizational models and program design references.
• Clackamas County Community Action: Community Action division within Clackamas County delivering energy assistance, weatherization, and housing stability services. Comparable CAA operating model with overlapping program mix and income-eligible client base in a different Oregon geography.
• Lane County Human Services Division: County government division delivering social services including housing, energy assistance, and senior nutrition in Lane County, Oregon. Comparable regional safety-net provider with overlapping LIHEAP/weatherization/senior services portfolio.

Emerging players

• Habitat for Humanity of Oregon: Statewide affordable housing and homeownership nonprofit offering homebuyer education and down payment assistance. Comparable homeownership education and foreclosure prevention services that overlap with CAPECO's Homeownership Programs portfolio.
• Meals on Wheels People: Senior nutrition nonprofit providing home-delivered and congregate meals in Oregon. Direct overlap with CAPECO's senior nutrition programs and senior center meal services across The Dalles and eastern Oregon.

Regional players

• Home Forward: Housing authority of Portland / Multnomah County providing affordable housing, rental assistance, and homelessness services. Comparable housing stability and homelessness prevention focus, but operating in a different urban Oregon market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/capecoworks

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAPECO