Keepcall
Keepcall is a French BPO call-center founded in 2000, exclusively serving tourism, hospitality, and transport operators with qualified travel agents handling inbound/outbound sales and customer service from two redundant Rhône-Alpes sites.
- Company typePrivate
- Founded2000
- HeadquartersLyon, France
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Keepcall does
Keepcall (legal entity 4 C.S. Keepcall) is a French BPO/call-center operator founded in September 2000 as a SARL, exclusively dedicated to the tourism, leisure-accommodation, and transport sectors. The company provides qualified travel agents who handle inbound and outbound calls, emails, live chat, back-office, and middle-office operations on behalf of tour operators, OTAs, airlines, cruise lines, coach operators, holiday residences, car rental firms, and tourist boards. It holds the Certificat d'Immatriculation au Registre des Opérateurs de Voyages et de Séjours (n°IM069160014), enabling it to legally sell travel packages — including on behalf of clients that do not themselves hold the license — and has been ISO 9001 certified by AFAQ AFNOR since 2006.
Operationally, Keepcall runs from two redundant sites in the Rhône-Alpes region: the headquarters at Saint-Symphorien-sur-Coise (~30 positions) and a larger production site at Saint-Genis-Laval (~115 positions), giving 145 physical positions expandable to ~300 via integrated secure telework. The technology stack is a latest-generation VoIP platform with 140 simultaneous channels, real-time call statistics, PCI-DSS-compliant recording, internal intranet and CRM integration, and a secure Lyon-hosted virtualized data center with redundant fiber failover. Reported throughput exceeds 10,000 calls per day and over 200,000 travel packages sold per year, with pickup rates of 90-96%.
The business model is managed-services BPO: bespoke multi-year contracts priced after on-site needs audits, with dedicated agent teams, a Responsable Compte Client (RCC), and a Manager assigned as the sole contact per client. Revenue is not publicly disclosed. The company is self-funded, owner-operated by three associated directors (Brigitte Hawawini, Philippe Le Fur, Pierre Hawawini), profitable since its first fiscal year (2002), and reinvests all dividends. Headcount stands at ~165-180 expert agents sourced from recognized tourism schools.
Keepcall firmographics
Firmographics- Name
- Keepcall
- Legal name
- 4 C.S. Keepcall
- Website
- https://keepcall.fr
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Keepcall is a French BPO call-center founded in 2000, exclusively serving tourism, hospitality, and transport operators with qualified travel agents handling inbound/outbound sales and customer service from two redundant Rhône-Alpes sites.
- Ownership category
- akta.pro rank
Keepcall industry classification
Industry- Product category
- Travel Call Center / Tourism BPO Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- Travel Fulfillment & After-Hours/Agent Assist Services (White-Label TMC Operations) (THACAAAJ)
- akta.pro secondary industries
- Technical Support & Helpdesk Contact Centers (BPAAAAAI), 24/7 Traveler Support, Disruption Management & After-Hours Services (THAKAMAL)
Keywords
Where Keepcall is headquartered
LocationHeadquarters
- HQ city
- Lyon
- HQ country
- France
- HQ region
- Europe
Offices3 records
Markets served
Keepcall business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Call Center / BPO Services for Tourism: Keepcall provides outsourced call center and customer relationship management services exclusively to tourism, hospitality, and transport operators. Revenue is generated through service contracts where clients (donneurs d'ordres) delegate a portion or entirety of their customer-facing activities to Keepcall. The company provides qualified travel agents who handle inbound/outbound calls, emails, chat, back office, and middle office operations. The model is services-based, with dedicated client teams and capacity allocation.
- B2B and B2C Sales Agent Services: Keepcall provides travel agents who sell travel packages, ticketing, and holiday accommodation on behalf of their clients. The company processes more than 200,000 travel packages annually, acting as an extension of its clients' sales operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Tailored service contracts based on client-specific needs audit |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels3 records
Keepcall product offering
Product offeringCore offering
Keepcall is a B2B outsourced call center exclusively dedicated to the tourism, leisure accommodation and transport industries, providing qualified travel agents (télévendeurs) who handle inbound/outbound calls, emails, live chat, B2B and B2C sales, ticketing, accommodation bookings, back-office and middle-office operations on behalf of client companies. Services are delivered from two redundant production sites in the Rhône-Alpes region using a VoIP platform with 140 simultaneous channels, with each client assigned a dedicated Responsable Compte Client and Manager.
Product overview
KeepCall operates as a single unified call center outsourcing service (not a modular platform) dedicated exclusively to tourism, leisure accommodation, and transport industries. The core offering is the managed call center service staffed by 165+ qualified travel agents handling travel package sales, ticketing, and reservations across inbound, outbound, email, and chat channels. The client-facing component is the 'Espace Client' (Client Portal), a secure web portal through which client companies access real-time statistics, reports, invoices, and direct contacts with their assigned Client Account Manager — providing transparency and operational oversight into the outsourced activity.
Differentiator
Problem solved
Functional benefit
Products and services
- KeepCall (Outsourced Call Center Service for Tourism) B2B outsourced call center service dedicated exclusively to the tourism, leisure accommodation and transport industries, providing qualified travel agents (télévendeurs) to handle inbound/outbound calls, emails, live chat, B2B and B2C sales of travel packages, ticketing, accommodation bookings, back-office and middle-office operations for client enterprises such as tour operators, OTAs, airlines, cruise operators and accommodation providers.
- Espace Client (Client Portal)
Quantifiable outcome
- More than 10,000 calls processed per day
- +5 more outcomes
Companies that use Keepcall
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles1 record
Keepcall technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Keepcall partnerships and signals
Strategic signalScale indicators9 records
Recent moves5 records
Expansion highlights3 records
Keepcall competitors and assessment
Company assessmentBroad incumbents
- CWT (Carlson Wagonlit Travel): Major global corporate travel management company with significant traveler-care operations and 24/7 support desks. Overlaps with Keepcall in after-hours traveler support and travel-agent fulfillment for enterprise clients, though CWT is principally a TMC rather than an outsourced BPO.
- BCD Travel: Global corporate travel management company that operates in-house travel agent desks and outsourced travel fulfillment services. Comparable travel-domain expertise and traveler-support operations, though from a TMC-corporate-buyer perspective rather than as a wholesale BPO for tourism operators.
- Concentrix: Global customer experience solutions provider offering outsourced CX, sales, and digital services at scale. Comparable BPO/contact-center operating model with extensive travel and hospitality client exposure; now combined with Webhelp, making it the most significant scaled peer to Keepcall in France and Europe.
- Teleperformance: Largest French-headquartered global contact center operator, providing outsourced customer experience management across industries including travel. Comparable core service (call handling, B2B/B2C sales support) but with a multi-vertical, multilingual, global operating model rather than a tourism-only niche.
Direct peers
- Transcom: European-headquartered customer experience BPO providing outsourced customer service, sales, and technical support. Comparable outsourced call-center operating model with multi-vertical exposure including travel and hospitality.
- Sitel Group (Foundever): Global customer experience BPO providing outsourced voice, chat, and back-office support across verticals. Comparable managed-services outsourcing model with similar service breadth (sales, service, technical support), though operating at much larger scale and without tourism exclusivity.
- Arvato (Bertelsmann): European BPO arm of Bertelsmann offering outsourced customer service, sales support, and back-office operations. Directly comparable outsourced call-center model serving multiple verticals including travel/retail, with multilingual European delivery capability.
- TTEC Holdings: Large US-listed CX technology and services company providing outsourced customer experience, sales, and digital care. Comparable outsourced contact-center delivery model with similar inbound/outbound sales and service capabilities across multiple verticals.
- Webhelp (now Concentrix): French-founded global BPO/contact center operator with deep presence in France across multiple verticals including travel. Directly comparable business model (outsourced inbound/outbound voice) and geographic overlap, though at vastly larger scale and without Keepcall's exclusive tourism specialization.
- Majorel: Customer experience BPO with European heritage and operations, providing multilingual outsourced customer service and sales support. Comparable business model and client mix overlap, particularly for tourism and e-commerce verticals across Europe.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Keepcall social profiles
Digital presenceKeepcall compliance and trust
Trust signalCompliance2 records
Keepcall financial estimates
Financial estimateRevenue estimate
Valuation estimate
Keepcall leadership team
Management profileNumber of profiles
Profiles6 records
Keepcall funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Keepcall M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Keepcall
What does Keepcall do?
Keepcall is a B2B outsourced call center exclusively dedicated to the tourism, leisure accommodation and transport industries, providing qualified travel agents (télévendeurs) who handle inbound/outbound calls, emails, live chat, B2B and B2C sales, ticketing, accommodation bookings, back-office and middle-office operations on behalf of client companies. Services are delivered from two redundant production sites in the Rhône-Alpes region using a VoIP platform with 140 simultaneous channels, with each client assigned a dedicated Responsable Compte Client and Manager.
Is Keepcall a public or private company?
Keepcall is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Keepcall founded?
Keepcall was founded in 2000. It employs 1 to 10 people.
Where is Keepcall based?
Keepcall is headquartered in Lyon, France, in the Europe region.
How does Keepcall make money?
Two revenue lines are on record. Call Center / BPO Services for Tourism is the primary driver. The others are B2B and B2C Sales Agent Services.
Who are Keepcall's main competitors?
Broad incumbents on record are CWT (Carlson Wagonlit Travel), BCD Travel, Concentrix and Teleperformance. Direct peers are Transcom, Sitel Group (Foundever), Arvato (Bertelsmann), TTEC Holdings, Webhelp (now Concentrix) and Majorel.
Does Keepcall have an API?
No public API is recorded for Keepcall.
What industry is Keepcall in?
Keepcall's product category is Travel Call Center / Tourism BPO Services. Its primary akta.pro industry code is THACAAAJ, Travel Fulfillment & After-Hours/Agent Assist Services (White-Label TMC Operations), with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 56142 and its SIC code is 4899.