Relais Social Urbain Mons-Borinage

What Relais Social Urbain Mons-Borinage does

Relais Social Urbain Mons-Borinage (RSUMB) is a non-profit association (Association Chapitre XII) established in 2004 under the Belgian CPAS organic law of 8 July 1976 to coordinate public and private social services for people in situations of homelessness and extreme precarity across the Mons-Borinage administrative arrondissement in Wallonia, Belgium. The organization operates as a coordination hub rather than a direct-service provider, bringing together 39+ partner institutions (CPAS offices, shelters, hospitals, housing agencies, humanitarian organizations, and charitable ASBLs) under a shared charter based on dignity, solidarity, citizenship, and methodological collaboration. Its internal team is intentionally small (1–10 employees) and focuses on network coordination, information dissemination, training, project financing, and a local observatory function rather than direct delivery.

RSUMB's service portfolio is delivered through coordinated programs with its network partners: Relais Santé (free nursing care via two nurses, launched 2008), SOREAL (food recovery and redistribution platform launched 2014, recovering nearly 500 tonnes of unsold goods annually from 22 retail chains and redistributing to 26 partner ASBLs serving 5,700+ people), the Pôle Relogement (consolidated in 2020 into three axes: Housing First with >90% retention rate and ~70 people rehoused per year, Capteur Logement for private rental access, and Primo-arrivants for early intervention), Aristote (launched 2023, a 'territoire zéro sans-abrisme' project with 37 tiny houses and renovated buildings across 4 communes), L'Escale day shelter, a night shelter, and seasonal emergency plans (Plan Grand Froid, Plan Canicule). The organization coordinates 234+ participation instances across its standing working groups (Inter CPAS general aid, Inter CPAS insertion, Mental health and precarity, Housing First, Plan Grand Froid, etc.) and delivered 154 hours of training in 2022 to 224 participants from 39 institutions.

Revenue is derived almost entirely from the Walloon Region government (SPW) subsidies, supplemented by project-specific funding (Aristote under the 'territoires zéro sans-abrisme' plan), municipal co-financing (Ville de Mons), and contributions from partner CPAS offices and the Banque Alimentaire du Hainaut Occidental. All services are provided free of charge to beneficiaries; the operating model is a managed-services coordination entity, not a commercial business. The organization holds no patents or trademarks, has no parent company, and is not engaged in M&A activity.

Name

Relais Social Urbain Mons-Borinage

Legal name

Relais Social Urbain Mons-Borinage

Website

https://rsumb.be

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Relais Social Urbain Mons-Borinage is a Belgian non-profit coordination network, founded in 2004, that links 39+ public and private institutions to deliver shelter, free nursing care, food redistribution, and housing programs to homeless and precariously housed people across the Mons-Borinage region of Wallonia.

Ownership category

akta.pro rank

Product category

Homelessness and Social Services Coordination

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Temporary Shelters (624221), Emergency and Other Relief Services (624230), Community Food Services (624210), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC), Food Assistance & Nutrition Relief (Emergency Feeding) (BPAGAAAD), Emergency Shelter, Camp Coordination & Camp Management (CCCM) (BPADADAB)

Keywords

• Social services coordination
• Homeless shelter services
• Food waste redistribution
• Housing first programs
• Healthcare access outreach

Headquarters

HQ city

Mons

HQ country

Belgium

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Government Subsidies (Wallonia): The organization is primarily funded through subsidies from the Walloon Region government. As stated, 'Grâce aux subventions de la Wallonie, 9 Relais Sociaux ont pu voir le jour.' The organization is classified as an 'Association Chapitre XII régie par la loi organique des CPAS du 8 juillet 1976', meaning it operates under the legal framework of Public Social Welfare Centers (CPAS).
2. Project-specific Funding: Specific projects receive dedicated funding - for example, the Aristote project is financed by the Walloon Government within the 'territoires zéro sans-abrisme' plan. SOREAL receives support from Wallonie, Ville de Mons, and various CPAS partners.
3. Partnership Contributions: Partner institutions contribute to project operations - SOREAL is supported financially by the Banque Alimentaire du Hainaut Occidental and various CPAS municipalities. Partner contributions can include membership fees, equipment, or volunteer hours.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels4 records

Core offering

RSUMB is a non-profit coordination network that brings together public and private social institutions to deliver free, integrated services to people experiencing homelessness and severe precarity in the Mons-Borinage region of Belgium. The organization coordinates a portfolio of frontline programs including emergency day and night shelters, free nursing care, housing-first rehousing, food recovery and redistribution, and seasonal cold/heat-wave emergency response. It also operates an observatory function and provides continuing education to psycho-medico-social workers across its partner network.

Product overview

Relais Social Urbain Mons-Borinage is a social services coordination network (Association Chapitre XII) providing a multi-service approach to fighting social exclusion and extreme poverty in the Mons-Borinage region. The organization operates as a coordinated platform of interconnected services including: Relais Santé (free nursing care), SOREAL (food recovery and redistribution), the Pôle Relogement housing support system (comprising Housing First, Capteur Logement, and Primo-arrivants), Aristote (tiny house housing project), L'Escale day shelter, night shelter, Dispositif d'Urgence Sociale, seasonal emergency plans (Plan Grand Froid and Plan Canicule), training services, and an observatory function. Services are delivered through public and private partner institutions coordinated under a shared charter.

Differentiator

Problem solved

Functional benefit

Brands

• Relais Santé: Free nursing and healthcare access service for people in acute precarity, created in 2008.
• SOREAL (Solidarité Réseau Alimentaire)
• Aristote
• Housing First
• Capteur Logement
• Primo-arrivants
• Plan Grand Froid
• Plan Canicule

Products and services

• Coordination & Concertation Coordination and networking of public and private services charged with welcoming, listening, assisting, orienting, and accompanying people in precarious situations across the Mons-Borinage arrondissement.
• Relais Santé Free nursing care service for people in acute precarious situations, providing preventive and curative care, health education, and coordination of services around health issues, with reintegration into conventional care circuits. Staffed by two nurses.
• SOREAL (Solidarité Réseau Alimentaire) Food recovery and redistribution platform that collects unsold consumable products from local businesses and redistributes them equitably to ASBLs in Mons-Borinage for food parcel distribution. Redistributes nearly 500 tonnes of food waste per year to over 5,700 people.
• Housing First Mons-Borinage Housing-first approach providing unconditional housing and intensive multidisciplinary support to chronic homeless individuals and families with mental health or addiction issues. First in Belgium and second in Europe to serve families. Maintains over 90% housing retention rate and has rehoused more than 400 chronically homeless people since creation.
• Capteur Logement Housing facilitation service that helps vulnerable individuals access private rental housing by matching candidates with suitable properties, verifying housing conformity and salubrity, and mediating between landlords and tenants.
• Primo-arrivants en Rue Preventive and curative service providing multidisciplinary immediate support to people who are about to lose their housing or have been on the street for less than 45 days, with the goal of rapid rehousing to prevent chronic homelessness.
• Aristote Innovative zero homelessness territory project providing 37 housing units (12 tiny houses and 25 renovated buildings) across 4 communes, with case management and 4 decentralized care services for people with addiction or mental health issues. Combines 12 public and private operators.
• L'Escale (Accueil de jour) Day shelter providing daytime refuge, meals, showers, care services, and individual listening and social support interviews for people in precarious situations.
• Abri de nuit (Night Shelter) Night shelter offering overnight accommodation, meals, and consultations for homeless individuals during winter and year-round.
• Dispositif d'Urgence Sociale Social emergency service providing interventions, financial assistance, and coordination for people in acute precarity.
• Plan Grand Froid Cold weather emergency plan activated annually from November to March, intensifying support for homeless people through expanded day and night shelter services, street outreach, meals, and medical care.
• Plan Canicule Heat wave emergency plan providing water points, cool shelter access, street distribution, and health support for vulnerable populations during extreme heat periods.
• Observatoire Local observatory analyzing precarity situations by collecting data for the administrative arrondissement of Mons to inform service planning and policy.
• Formation continue Continuing education and supervision services for psycho-medico-social workers, offering diverse training topics including emotional management, institutional communication, networking, and assertive communication. 154 hours of training delivered in 2022 to 224 participants from 39 institutions.

Quantifiable outcome

• Housing retention rate above 90% for Housing First beneficiaries
• +5 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

28 partnerships are on record, tiered core, major and minor.

• CPAS de MonscoreOthersPublic Social Welfare Center - primary partner in housing assistance, emergency services, and coordination. Co-finances SOREAL operations and participates in Aristote project consortium.
• CPAS de FrameriescoreOthersPublic Social Welfare Center - partner in housing programs, SOREAL food redistribution, and Aristote project consortium.
• CPAS de QuaregnoncoreOthersPublic Social Welfare Center - co-finances SOREAL operations and participates in Aristote project housing provision.
• Banque Alimentaire du Hainaut Occidental et de Mons-BorinagecoreStrategic or Co-development PartnerSupports SOREAL operations by providing additional food inventory from FEAD (European Fund for Aid to the Most Deprived). Supplies 10+ tonnes of food monthly for redistribution.
• ESOPmajorStrategic or Co-development PartnerEmployment integration organization - partner in food aid distribution and social support network. Provides volunteer support for SOREAL operations.
• Ville de MonscoreStrategic or Co-development PartnerCity government - supports SOREAL project and participates in housing initiatives. Provides municipal resources for Plan Grand Froid operations.
• EpicuraminorStrategic or Co-development PartnerHealthcare provider network - part of the partner ecosystem for health and social care coordination.
• Helora Hospital (formerly Haine-Saint-Paul)minorStrategic or Co-development PartnerRegional hospital - part of healthcare partner network for referral and care coordination.
• Maison MédicaleminorStrategic or Co-development PartnerCommunity health center - partner for primary healthcare referrals and coordinated care delivery.
• Espoir (AMA)minorStrategic or Co-development PartnerShelter and social services provider - part of housing and social assistance network.
• Le Chêne aux Haies (Intercommunale)majorStrategic or Co-development PartnerPublic intercommunal body - participates in Aristote project consortium providing housing infrastructure and social services.
• Logis QuaregnonnaismajorStrategic or Co-development PartnerSocial housing provider - participates in Aristote project housing provision across Quaregnon.
• IHP L'AppartmajorStrategic or Co-development PartnerHousing support organization - part of Aristote project consortium providing housing assistance and social support.
• Parenthèse ASBLmajorStrategic or Co-development PartnerAddiction support organization - partner in Aristote consortium, provides specialized addiction services and act as contact point for potential beneficiaries.
• SynapsemajorStrategic or Co-development PartnerMental health and social services organization - partner in Aristote consortium and Relais Santé service delivery. Provides free laundry facilities during Plan Grand Froid.
• Centre de post-cure PoliademajorStrategic or Co-development PartnerPost-cure treatment center - part of Aristote consortium providing specialized support for addiction recovery transitions.
• Médecins du MondecoreStrategic or Co-development PartnerInternational medical humanitarian organization - provides free medical clinics at Escale shelter and collaborated during COVID-19 to relocate homeless to Stade Tondreau.
• Croix-Rouge (Red Cross)coreStrategic or Co-development PartnerHumanitarian organization - partners in emergency response, provides hygiene kits, clothing distribution, and shelter during Plan Grand Froid.
• AIS de Mons (Agence Immobilière Sociale)coreStrategic or Co-development PartnerSocial housing agency - manages social rental properties and partners in Housing First and Capteur Logement programs.
• APL FEEScoreStrategic or Co-development PartnerSocial housing organization - partners in Housing First program and manages some Aristote buildings under mandate.
• Younited BelgiumminorStrategic or Co-development PartnerFootball-based social integration program - organizes weekly football sessions for homeless and precariously housed individuals, resumed in October 2021.
• Entraide (Ghlin)minorStrategic or Co-development PartnerCharitable organization - part of food aid distribution network with food parcels available by appointment.
• Foyer Saint-AugustinminorStrategic or Co-development PartnerSocial shelter - provides meals, clothing, and food parcel distribution as part of the partner network.
• CPAS BoussuminorOthersPublic Social Welfare Center - contributes to SOREAL operations and food distribution network.
• CPAS ColfontaineminorOthersPublic Social Welfare Center - participates in Aristote consortium and SOREAL food redistribution network.
• CPAS Saint-GhislainminorOthersPublic Social Welfare Center - contributes to SOREAL operations through food distribution.
• Emmaus GhlinminorStrategic or Co-development PartnerCommunity organization supporting homeless and precariously housed individuals through solidarity-based initiatives.
• RAMBO ASBLminorStrategic or Co-development PartnerSocial services coordination organization - part of partner network for resource documentation and sharing.

Scale indicators10 records

Recent moves5 records

Expansion highlights6 records

Regional players

• CAW - Centrum Algemeen Welzijnswerk: Flemish network of social welfare centers providing shelter, housing assistance, and social support across Flanders. Comparable mission and services but operates in the Flemish Region rather than Wallonia, making it a regional rather than direct competitor.

Direct peers

• Fédération Belge des Banques Alimentaires: Belgian federation of food banks, of which the Banque Alimentaire du Hainaut Occidental is a member and supplies SOREAL. Directly comparable in food recovery and redistribution to vulnerable populations, though at a national/federal scale.
• Relais Social de Liège: Another of the 9 Walloon Relais Sociaux, providing social services coordination for homeless and precarious populations in the Liège arrondissement. Closely comparable mission, regulatory framework, and operational model.
• Relais Social de Charleroi: One of the 9 Relais Sociaux funded by the Walloon Region, operating the same coordination network model in the Charleroi arrondissement. Directly comparable in structure, mandate, and service portfolio (shelter, housing, food aid, healthcare access).
• Relais Social de La Louvière: Walloon Relais Social operating in the La Louvière region with the same coordination mandate for homeless and precarious populations. Directly comparable structure and service model.
• Relais Social de Namur: Walloon Relais Social coordinating public and private social institutions in the Namur region. Directly comparable in mission (fighting exclusion and extreme precarity) and statutory framework (Association Chapitre XII).

Others

• Médecins du Monde Belgique: International medical humanitarian organization that partners with RSUMB to provide free medical clinics at L'Escale shelter. Comparable in delivering healthcare access to homeless and precariously housed populations.
• Housing First Europe Hub: European resource center promoting the Housing First model across Europe. RSUMB's Housing First program (first in Belgium for families) is a member/peer within this community, sharing methodology and outcomes.

Broad incumbents

• Croix-Rouge de Belgique: Belgian Red Cross is a core RSUMB partner in emergency response (Plan Grand Froid, hygiene kits, clothing distribution). Comparable as a broader humanitarian/social services incumbent with overlapping shelter and emergency relief capabilities.
• Fédération des CPAS - UVCW: Umbrella organization for Public Social Welfare Centers (CPAS) in Wallonia. RSUMB operates under CPAS legal framework and partners with multiple CPAS; comparable as the broader institutional ecosystem coordinator of social welfare in the region.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/relaissocialurbainmonsborinage
• LinkedInlinkedin.com/company/relais-social-urbain

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Relais Social Urbain Mons-Borinage