What Printcom does

Printcom Output Management GmbH is a German-headquartered, privately held software vendor that develops and sells an output and document management platform for hybrid paper-and-digital mail workflows. Founded in 1997 in Lörrach, the company operates as a 100% subsidiary of Swiss holding group GLAUX GROUP AG (Bern) and serves primarily public administrations, banks, and industrial/commercial enterprises in the DACH region. Its product architecture is a modular, Windows/.NET/SQL Server-based client-server stack centered on the workflow engine 'documento' and the central print/franking engine 'OMRmarker', supplemented by country-specific postal modules (PostModul CH certified by Swiss Post and PostModul DE approved by Deutsche Post), scan capture products (ScanClient and ScanManager), the Outlook Add-In for email archiving, the ProcessManager workflow SDK, and the partner-resold 'dg archive' (dataglobal) electronic-archive solution. Certified postal, postal-franking, and electronic-archive integrations, plus a ~20-year dataglobal partnership, form the technical and regulatory backbone of the platform, with proprietary features such as DV-franking (electronic postage marks) and certified IncaMail/WebStamp/E-Post Office dispatch differentiating it from generic print-server software.

The business model combines proprietary software licensing, multi-year enterprise consulting and implementation services, a regional channel partner network (BADER GmbH, ZS Computer Service, Kreutzer Büro- und Datentechnik) for territorial distribution, and a transactional Print-Outsourcing / Home-Office Briefversand service priced per letter (€0.24 standard, €0.47 compact). Hardware (printers/MFDs/scanners) was historically sold but has been divested to the MORGENSTERN Gruppe, allowing Printcom to focus on software. Pricing for the core enterprise platform is not publicly disclosed and is sold consultatively to named reference customers including Baselland Transport AG, the cantonal tax administrations of Glarus and Uri, and multiple Swiss Betreibungsämter (debt-collection offices) where a co-development partnership with Bonimpex drives integrated deployments. Documented customer outcomes include 60–80% cost savings via Print-Outsourcing, 23–38% postal discounts via Deutsche Post partial-service tariffs, and over 50% output-cost reductions via IncaMail electronic dispatch.

Name

Printcom

Legal name

Printcom Output Management GmbH

Website

https://printcom-gmbh.de

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Printcom Output Management GmbH is a German (Lörrach) software vendor, wholly owned by Swiss holding GLAUX GROUP AG, that provides certified hybrid paper/digital document and postal-franking workflows (documento, OMRmarker, ScanClient/ScanManager, PostModul CH/DE, dg archive) to DACH public administrations, banks, and industrial enterprises.

Ownership category

akta.pro rank

Product category

Output Management Software

NAICS

Support Activities for Printing (323120), Support Activities for Printing (32312), Printing and Related Support Activities (3231)

SIC

Service Industries For The Printing Trade (2790)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK), Digital Printing (Short-Run, Variable Data) (MPAJALAC)

Keywords

• Output management software
• Document management
• Electronic franking
• Mail processing automation
• Electronic archiving

Headquarters

HQ city

Lörrach

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Software Licenses and Subscriptions: Printcom develops and sells proprietary output management software products (OMRmarker, documento, PostModul, ScanClient, ScanManager, ProcessManager, Outlook Add-In). Revenue is generated through software licensing, potentially with maintenance and support fees tied to licenses.
2. Consulting and Implementation Services: Professional services including needs analysis, solution design, concept development, and implementation support. The company explicitly markets consulting as part of its core offering, accompanying customers from analysis through to go-live.
3. Hardware Sales and Service: Printcom previously sold and serviced printers, multifunction devices, and scanners. Hardware operations have been transferred to the Morgenstern Gruppe, though Printcom may still be involved in hardware-related service delivery and support.
4. Print-Outsourcing / Printcenter Services: Printcom facilitates outsourcing of document printing and shipping to external print centers. The Home-Office solution includes per-send pricing (0.24€ per standard letter, 0.47€ per compact letter) covering production, materials, frank, and shipping. This represents a per-unit transactional revenue stream.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Printcom develops and sells proprietary output management software for creating, processing, distributing, and archiving business documents across physical and digital channels. Its product platform covers enterprise-wide electronic franking (Swiss Post and Deutsche Post certified), centralized printing, multi-channel dispatch (print, email, IncaMail, E-Post Office), scanning workflows, and revision-secure archiving, primarily serving public administrations, banks, and industrial enterprises in the DACH region.

Product overview

Printcom is an Output Management software provider offering a platform-plus-modules architecture centered on documento (intelligent document hub) and OMRmarker (central print processing). The product portfolio includes: documento as the core workflow engine for document routing, printing, and multi-channel distribution; OMRmarker for batch and central print processing with kuvertier integration; PostModul (CH) and PostModul (DE) for Swiss and German Post electronic franking; ScanClient and ScanManager for document scanning and automated processing; ProcessManager as a workflow automation SDK; Outlook Add-In for email workflow integration; dg archive (via dataglobal partnership) for electronic archiving; and documento WebStamp for Swiss Post online stamp service. Hardware services for printers and multifunction devices are also provided through the Morgenstern Group partnership.

Differentiator

Problem solved

Functional benefit

Brands

• OMRmarker: Solution for central printing and e-delivery in-house or at print center, handling document collection, sorting, and packaging for shipping.
• documento
• PostModul (CH)
• PostModul (DE)
• ScanClient
• ProcessManager
• ScanManager
• dg archive
• Outlook Add-In

Products and services

• Printcom documento Intelligent document hub and workflow-based process management platform for creating, routing, and distributing documents across multiple output channels (print, email, IncaMail, E-Post Office) and archiving systems. Features a modular workflow builder with plugin SDK for custom business process extensions. Targeted at organizations with complex multi-channel document output needs.
• Printcom OMRmarker Central print and e-shipping solution for processing large document output volumes. Collects, sorts by postal region, applies window-frank postage, manages insertion/stuffing codes, and supports batch and single prints with multi-channel output. Targeted at organizations with high-volume mail dispatch operations.
• PostModul (Switzerland / CH) Swiss Post certified franking solution providing automated electronic franking, postal document generation, bidirectional Swiss Post DataTransfer integration, track & trace, return management, address verification, and cost center management for A-Post, B-Post, Einschreiben, and international shipments. Targeted at Swiss organizations.
• PostModul (Germany / DE) Deutsche Post certified DV-franking software providing window franking during printing, automatic sorting for BZE and BZA, electronic order management via AM.exchange, and access to postage discounts. Targeted at German organizations.
• Printcom ScanClient Desktop scan solution for digitizing incoming documents, internal papers, and old files at the workstation. Connects scanner/MFP with business applications and archives, with metadata assignment, visual review, barcode/QR code detection, and PDF/A archival output. Targeted at workplace-level scanning users.
• Printcom ScanManager Automated scan processing software based on the OMRmarker engine for routing scanned documents through defined workflows. Reads document information via 1D/2D codes, supports separator sheet detection, blank page filtering, hotfolder automation, and client/server architecture with job management. Targeted at organizations with high-volume scan-to-archive workflows.
• Printcom ProcessManager Windows service for controlled and logged execution of business processes with SDK for custom plugin development in Microsoft Visual Studio. Provides standardized hosting environment for business workflows with parallel process execution and automatic logging. Targeted at organizations requiring workflow automation hosting.
• Printcom Outlook Add-In Microsoft Outlook extension that automates email and attachment workflows, enabling one-click archiving to DMS/archive systems, PDF conversion of attachments, and direct integration into the Outlook Ribbon. Targeted at knowledge workers handling high email volumes.
• dg archive (via dataglobal partnership) Revision-secure electronic archiving solution delivered via the dataglobal dg hyparchive product, offering unified archiving, legal hold, retention management, and disaster recovery with web and Windows desktop interfaces. Targeted at organizations with legal/regulatory document retention obligations.
• documento WebStamp Electronic stamp integration for the Swiss Post WebStamp Business service, enabling franking of A, B, A+ or Einschreiben letters without a physical franking machine. Targeted at Swiss customers using documento for low-volume letter dispatch.
• Home-Office Briefversand (Letter Dispatch Service) Outsourced letter printing and shipping service for home-office and remote workers. Documents are transmitted to the BADER GmbH print center, where they are produced, packed, franked, and shipped via Deutsche Post. Pricing is per letter (€0.24 standard, €0.47 compact, plus four-color premiums). Targeted at organizations with distributed remote staff needing physical mail dispatch.

Quantifiable outcome

• 60–80% cost savings in Print-Outsourcing vs. in-house printing
• +4 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability2 records

Feature9 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• ErgoSignminorStrategic or Co-development Partner · 11 January 2021ErgoSign is a UX design firm that provided valuable inputs for the redesigned and modern UI of Printcom documento 4. The collaboration focused on user experience improvements for the major version release.
• Swiss Post E-Post OfficecoreTechnology or Integration · 20 February 2019Printcom integrated the Swiss Post's digital mailbox platform 'E-Post Office' into its output management products. The E-Post Office platform allows recipients to receive physical-mail-equivalent digital documents, pay bills via integrated online banking, and manage correspondence via web browser or mobile app. Printcom's software automatically recognizes E-Post participants and handles document preparation and routing.
• BonimpexcoreStrategic or Co-development Partner · 1 January 2017Bonimpex is a Swiss manufacturer of Betreibungsamt (debt collection office) software. Printcom and Bonimpex have co-developed integrated solutions combining Bonimpex's specialist legal-process software with Printcom's output management, scan, and archiving capabilities. In 2017, 10 Betreibungsämter newly adopted the combined solution. The partnership has been active since at least 2017.
• dataglobal (now dataglobalgroup)coreStrategic or Co-development Partnerdataglobal is a specialist in enterprise-wide information management and cross-company archiving. Printcom has been a certified partner and solution provider for electronic archiving for nearly 2 decades (~18–20 years). The partnership centers on the dg hyparchive product, which Printcom implements and distributes alongside its own output management software.
• MicrosoftcoreTechnology or IntegrationPrintcom holds Silver Partner status with Microsoft as an Independent Software Vendor (ISV) and software developer. The partnership involves close collaboration with Microsoft as a technology leader, and Printcom has developed its solutions on the Microsoft technology stack (.NET Framework, SQL Server, Windows Server, Outlook integration).
• Schweizerische Post (Swiss Post)coreTechnology or IntegrationPrintcom (Schweiz) AG is a Certified Partner of the Swiss Post. Products including PostModul (CH), documento with WebStamp, and IncaMail integration are certified and approved by the Swiss Post. The integration covers DataTransfer (track & trace), E-Post Office, IncaMail, Post Letter ID, and WebStamp services.
• Deutsche PostcoreTechnology or IntegrationPrintcom software (PostModul Germany) has been reviewed and approved by Deutsche Post for DV-franking (electronic franking). Printcom is connected to the Deutsche Post electronic order management system (AM.exchange). The partnership enables customers to access Deutsche Post discounts including DV-franking rebates, partial service discounts (BZE/BZA), and infrastructure discounts.
• BADER GmbHcoreChannel Partner/ Reseller/ DistributorBADER GmbH (Viernau/Thüringen) is Printcom's primary channel partner for all Printcom software products in Germany. For the Home-Office Briefversand solution, BADER GmbH operates the print center that handles production, packing, franking, and shipping of letters on behalf of Printcom's customers.
• ZS Computer Service GmbHminorChannel Partner/ Reseller/ DistributorZS Computer Service GmbH (Gießen) is Printcom's regional partner for the Mitte (central Germany) region, distributing and implementing all Printcom software products.
• Kreutzer Büro- und DatentechnikminorChannel Partner/ Reseller/ DistributorKreutzer Büro- und Datentechnik (Rostock) is Printcom's regional partner for northern Germany, distributing and implementing all Printcom software products.
• Morgenstern GruppeminorChannel Partner/ Reseller/ DistributorThe Morgenstern Gruppe has taken over Printcom's hardware division (printers, MFDs, scanners, and associated service). All hardware-related queries and service requests should now be directed to Morgenstern Gruppe, though Printcom may continue to bundle hardware in complete solution offerings.
• IncaMail (Swiss Post)coreTechnology or IntegrationIncaMail is the Swiss Post's secure and certified electronic delivery service for confidential business information (payroll statements, personal data, bank statements) using patented SAFE encryption technology. Printcom's documento and OMRmarker products integrate directly with IncaMail, enabling digital signed dispatch of documents with delivery proof. The integration is used for hybrid solutions where some recipients receive electronic IncaMail and others receive physical mail.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• DocuWare: DocuWare is a German-founded document management and workflow automation vendor (now under Ricoh) offering cloud and on-premise DMS used widely across DACH SMEs and public administrations. It overlaps with Printcom's documento and ScanClient for digitizing incoming mail and archiving, but spans a much broader DMS scope rather than output/franking specialization.
• Bottomline (Precisely / Thoma Bravo): Bottomline Technologies (now part of the Precisely/Thoma Bravo portfolio) is a US/UK vendor with strong European presence offering customer communication management (CCM), payment, and document automation products. Its CCM solutions compete with Printcom's hybrid multi-channel output for enterprise and financial-services clients in banking, which Printcom explicitly targets.
• Quadient: Quadient (formerly Neopost) is a major European/US vendor of customer communication management, mailroom solutions, and franking equipment, with the Quadient Inspire CCM/XPS platform for multi-channel output. Although broader in scope and larger than Printcom, it overlaps directly in enterprise hybrid mail and postal-certified output workflows.
• OpenText: OpenText is a global enterprise information management leader with Content Suite, Documentum, and process automation capabilities broadly covering the same document/archiving/workflow space as Printcom. While much larger and broader, OpenText competes for large DACH enterprise and public-sector content management deals where Printcom may also bid.
• SER Group: SER Group (Doxis) is a Bonn-headquartered ECM/Content Services vendor serving European enterprise and public-sector clients. Its Doxis platform overlaps with Printcom's documento + dg archive combination for inbound mail digitization, archiving, and workflow, particularly in regulated DACH enterprises.
• ELO Digital Office: ELO Digital Office is a major German ECM/DMS vendor serving Mittelstand and public sector with electronic archiving, workflow, and digital mailroom capabilities. It competes with Printcom's dg archive / documento stack in DACH enterprise document archiving, but covers a much broader ECM portfolio rather than postal-certified output management.

Direct peers

• Windream: Windream is a German enterprise content management and document management vendor with a DACH focus, originally spun out of Bochum university research. It competes with Printcom in DACH document archiving and workflow, offering integrated DMS/archiving suites targeted at public-sector and industrial customers.
• Compart AG: Compart is a German-headquartered output management software vendor with the DocBridge platform covering document conversion, multi-channel output, franking, and archiving. It is Printcom's closest direct competitor in DACH enterprise and public-sector output management, addressing the same hybrid paper+digital document workflow problem with a broader international footprint.
• Crawford Technologies: Crawford Technologies is a North American document-output and customer-communication vendor (PRO Workflow, DocMerge) serving high-volume print and email output for regulated industries. It overlaps with Printcom's OMRmarker / documento / ScanManager for enterprise multi-channel document processing, though it is geographically anchored to North America.
• Formpipe Software (incl. Objectif Lune): Formpipe, which acquired Objectif Lune, is a Swedish output management and ECM vendor (Plato, AutoForm, Adlib) focused on high-volume document production for regulated industries. It overlaps with Printcom's OMRmarker / documento for multi-channel document output and is a relevant competitor in European enterprise output management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Printcom