Agency of Human Services

What Agency of Human Services does

The Agency of Human Services (AHS) is the Vermont state government cabinet-level agency responsible for administering health and human services programs to the state's approximately 640,000 residents. It is organized into six departments — the Department for Children and Families (DCF), Department of Corrections (DOC), Vermont Department of Health (VDH), Department of Mental Health (DMH), Department of Vermont Health Access (DVHA), and Department of Disabilities, Aging and Independent Living (DAIL) — plus a central office that provides administrative, policy, and fiscal oversight. Services are delivered through 12 district offices distributed across the state, and include mental health care, substance use disorder treatment, disability and aging services, child welfare, juvenile and adult corrections, public health, and administration of Vermont's Medicaid program.

AHS does not operate proprietary technology platforms or commercial software products. Its technology footprint consists of Vermont's Health Connect insurance exchange, the 211 information helpline operated in partnership with United Way, standard state government IT infrastructure, and limited use of AI-enabled qualitative analysis tools introduced during the Act 119 stakeholder review process. There is no disclosed platform architecture, no proprietary model, and no external-facing technology product surface described in the available data. Operational scale is defined by physical service locations (12 district offices), regulatory authority over Vermont's Medicaid and human services programs, and inter-agency coordination with federal HHS counterparts.

AHS is a government entity, not a commercial business, and is funded through annual state appropriations (budget approximately $3.5 billion), federal Medicaid administrative matching funds, federal grants, and intergovernmental transfers. It does not generate revenue in the commercial sense; rather, it allocates public funds to deliver services at no or reduced cost to eligible Vermont residents. Its customer base is effectively the entire Vermont population, with concentrated service delivery to low-income, elderly, disabled, and at-risk residents who meet eligibility thresholds for Medicaid, mental health, child welfare, and disability programs. There is no fee-for-service pricing model; access is governed by statutory eligibility rather than market transactions.

Name

Agency of Human Services

Legal name

Agency of Human Services

Website

https://humanservices.vermont.gov

Company type

Private

Operating status

Operating

Short description

The Agency of Human Services is Vermont's state cabinet-level agency administering health, mental health, child welfare, disability, corrections, and Medicaid programs across six departments and 12 district offices, serving eligible Vermont residents through state appropriations and federal funding.

Ownership category

akta.pro rank

Product category

Public Human Services Administration

NAICS

Administration of Public Health Programs (923120), Social Assistance (624), Health Care and Social Assistance (62), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)

akta.pro secondary industries

Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH), Social Care & Long-Term Care Benefits Administration (BPAIAKAK)

Keywords

• Public human services
• State government agency
• Medicaid administration
• Behavioral health services
• Child welfare services

Headquarters

HQ city

Waterbury

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. State Funding: AHS is funded through Vermont state government appropriations, representing nearly half of state government spending at $3.5 billion (from Governor's Budget Report FY2025).
2. Medicaid Administration: The agency administers Vermont's Medicaid program through the Medicaid State Plan and Global Commitment to Health 1115 Demonstration waiver. Vermont operates its Medicaid program through a publicly administered state-wide non-accredited prepaid inpatient health plan (PIHP).
3. Federal Grants: AHS receives and administers federal grants including Home and Community-Based Services (HCBS) Grant of up to $20.9 million, Nurse Preceptor Incentive Grants, and Nursing Apprenticeship and Pipeline Grants.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

The Agency of Human Services administers Vermont's public human services programs through six departments, providing Medicaid and health insurance via Vermont Health Connect, mental health and substance use treatment, child welfare and family support, correctional services, public health programs, and disability and aging supports. Services are delivered through 12 district offices statewide, online portals, the 211 helpline, and partner organizations at no or reduced cost to eligible Vermont residents.

Product overview

The Agency of Human Services (AHS) is a Vermont state government agency comprising six departments (Department for Children & Families, Department of Corrections, Department of Health, Department of Mental Health, Department of Vermont Health Access, and Disabilities Aging and Independent Living) plus a Central Office. The agency provides a comprehensive portfolio of human services programs including child welfare, healthcare (Medicaid/Vermont Health Connect), mental health, substance use treatment, corrections, public health, disability services, housing assistance, and financial security programs. Key initiatives include Vermont Team Based Care for coordinated chronic care management, multiple grant programs (HCBS up to $20.9M, Nurse Preceptor, Nursing Apprenticeship), the Human Services Board for appeals, 12 Field Services district offices for local access, and Vermont 211 for resource navigation. AHS also administers federal waivers including the Global Commitment to Health 1115 Demonstration waiver.

Differentiator

Problem solved

Functional benefit

Products and services

• Vermont Health Connect Vermont's state-based health insurance exchange and Medicaid enrollment portal for health insurance coverage and benefits access.
• Medicaid Program Administration Administration of Vermont's Medicaid program through the Medicaid State Plan and Global Commitment to Health 1115 Demonstration waiver, operated as a publicly administered state-wide prepaid inpatient health plan (PIHP).
• Vermont 211 A Vermont help and services information directory, operated in partnership with United Way, connecting Vermonters to local health and human services resources via phone (211) and online at vermont211.org.
• Vermont Team Based Care (VTBC) A philosophy and set of individual and system-level practices supporting people with chronic health, mental health, substance use, and/or social needs through coordinated healthcare and human services organizations.
• Human Services Board A citizen's panel of seven members that acts as a fair hearing board for appeals brought by individuals aggrieved by decisions or policies of departments and programs within AHS.
• Field Services District Offices 12 district offices across Vermont providing local in-person access to AHS programs and services from all departments, open 7:45am-4:30pm Monday through Friday.
• Home and Community-Based Services (HCBS) Grant Program A grant program with up to $20.9 million in allocation across four tracks: infrastructure improvement, workforce development, care model innovation, and organizational performance improvement for Vermont's HCBS system.
• Nurse Preceptor Incentive Grants Program Grant program per Act 183 of 2022 and Act 3 of 2023 to increase compensation for nurses who provide student preceptor supervision in Vermont's Critical Access Hospitals and health care settings.
• Nursing Apprenticeship and Pipeline Grant Program Grant program establishing or expanding partnerships with Vermont nursing schools to create nursing pipeline or apprenticeship programs, providing funding for tuition, fees, and living costs.
• GA Emergency Housing Screening Emergency housing screening application guide and services for Vermonters in housing crisis, provided through the Department for Children and Families.

Quantifiable outcome

• Nearly 1,900 hours invested in Act 119 improvement process involving staff, partners, clients, and public
• +2 more outcomes

Named customers1 record

Segments8 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Partnerships

Twelve partnerships are on record, tiered core and major.

• Act 264 Advisory BoardcoreStrategic or Co-development Partner · 1 November 2024The Act 264 Advisory Board is an external partner group that participated in AHS's Act 119 feedback gathering process. The board provides oversight and guidance on special education services coordination between AHS and the Agency of Education.
• Building Bright FuturescoreStrategic or Co-development PartnerBuilding Bright Futures - State Advisory Council engaged in Act 119 feedback process. This organization serves as Vermont's early childhood advisory council and supports coordination of services for children and families.
• Vermont Care PartnerscoreStrategic or Co-development PartnerVermont Care Partners, representing designated mental health agencies across Vermont, participated in Act 119 engagement. These agencies provide essential mental health and substance use services statewide.
• United Way of VermontcoreChannel Partner/ Reseller/ DistributorAHS partners with United Way to operate the 211 helpline service, which connects Vermonters to local health and human services resources. This provides critical access point for individuals seeking assistance.
• Healthcare Reform WorkgroupmajorStrategic or Co-development PartnerMulti-stakeholder workgroup focused on healthcare transformation in Vermont. Engaged in Act 119 feedback process to address healthcare system improvements and integration.
• Medicaid and Exchange Advisory CommitteemajorStrategic or Co-development PartnerAdvisory committee providing guidance on Medicaid program and Vermont Health Connect exchange operations. Participated in organizational feedback processes.
• Vermont Network Against Domestic and Sexual ViolencecoreStrategic or Co-development PartnerStatewide coalition of domestic and sexual violence organizations. AHS provides policy guidance and coordinates services with member organizations to support survivors.
• Recovery Partners of VermontcoreStrategic or Co-development PartnerCoalition of recovery organizations engaged in Act 119 process. Supports individuals in recovery from substance use disorders through peer support and community resources.
• State Interagency TeammajorStrategic or Co-development PartnerCross-agency state team engaged in Act 119 feedback. Coordinates services for individuals with complex needs across multiple state agencies and departments.
• Youth Services Advisory CouncilmajorStrategic or Co-development PartnerAdvisory council focused on youth services engagement in Act 119 process. Provides guidance on services for young Vermonters including juvenile justice and youth development.
• Vermont Critical Access HospitalsmajorStrategic or Co-development PartnerPartnership with Vermont's Critical Access Hospitals for Nurse Preceptor Incentive Grants Program and nursing workforce development initiatives.
• Vermont Nursing SchoolsmajorStrategic or Co-development PartnerPartnership with Vermont nursing schools for Nursing Apprenticeship and Pipeline Grant Program, supporting nursing education and workforce development.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Maximus (Medicaid/Health Services segment): Private contractor operating Medicaid enrollment, eligibility, and public-sector health services — comparable to AHS's DVHA administration and 211-style service routing functions.

Direct peers

• Pennsylvania Department of Human Services: State-level agency administering Medicaid, behavioral health, child welfare, and long-term services — directly comparable in scope and program mix to AHS.
• Massachusetts Department of Transitional Assistance: Massachusetts state agency administering SNAP, TANF, and emergency assistance — a focused comparable to AHS's DCF economic-services functions.
• New York State Office of Temporary and Disability Assistance: State agency administering temporary assistance, SNAP, housing support, and disability services — directly comparable in mission and benefit-delivery model.
• California Department of Social Services: State-level human services agency administering welfare, Medicaid-linked benefits, child welfare, and disability/aging programs — directly comparable to AHS in scope and regulatory authority.
• New Jersey Department of Human Services: State human services agency administering Medicaid, mental health/addictions, developmental disabilities, and family services — directly comparable to AHS's mandate.
• Washington State Department of Social and Health Services: State-level integrated human services agency administering behavioral health, developmental disabilities, aging, financial assistance, and corrections-adjacent services — closely analogous to AHS's six-department structure.
• Oregon Department of Human Services: State integrated human services agency delivering child welfare, behavioral health, developmental disabilities, and public assistance programs — a near-analogue for AHS's service portfolio.
• Colorado Department of Human Services: State integrated human services agency administering behavioral health, child welfare, aging, and Medicaid LTSS — closely mirrors AHS's departmental scope.

Broad incumbents

• United Way Worldwide (211 network): Operates 211 information-and-referral helplines across the U.S., including Vermont 211 in partnership with AHS — comparable as a service-delivery partner in the human services information ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@vermontagencyofhumanservic7688
• Facebookfacebook.com/profile.php?id=61572769673890
• LinkedInlinkedin.com/company/vermont-agency-of-human-services/?viewAsMember=true
• Xx.com/VermontAHS

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments4 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agency of Human Services