Pact IT Solutions
Pact IT Solutions is a privately held, Adelaide-based managed IT services provider specializing in Microsoft 365, IT infrastructure, cyber security, 3CX VoIP, and Microsoft training for small and medium businesses across education, professional services, mining, not-for-profit, and construction sectors in South Australia.
- Company typePrivate
- Founded2004
- HeadquartersMelrose, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Pact IT Solutions does
Pact IT Solutions is a privately held Australian managed IT services provider headquartered in Melrose Park, South Australia, operating for over 20 years and serving several hundred small and medium businesses primarily across South Australia. The company's customer base spans education (Christian Brothers College, Pedare Christian College, St Paul's College), professional services (40+ firms including Bertram & Co, Hodgkison Architects, Johnston Grocke), not-for-profits (20+ organizations including LHI Retirement Services), mining & exploration (ranging from ASX-listed to small explorers), construction & design, manufacturing, and general SMB. Core offerings include the PACT PerformMax suite of subscription managed service plans (launched June 2024) and adjacent ICT Strategy, IT Infrastructure, Telecommunications (3CX VoIP), Process Automation (Microsoft Power Platform), Procurement & Projects, Cyber Security, and Microsoft Training services.
The technology stack is centered on the Microsoft ecosystem: Microsoft 365, Teams, SharePoint, Power Platform, and Azure, with AvePoint Cloud Governance for M365 data management and protection and 3CX for VoIP. Differentiation rests on a proprietary Microsoft 365 Framework and a library of industry-specific Information Architecture models (education, not-for-profit, mining; functional areas including governance, sales & marketing, HR, finance). The WorkSmart Quiz is an interactive Microsoft Forms–based productivity assessment used for marketing and lead qualification. Strategic technology partnerships include Microsoft, AvePoint, and 3CX as core, with secondary alliances in Civica (education), CyberOps, ConnectWise (PSA/RMM), and MessageMedia (SMS).
Revenue is generated through recurring monthly managed service subscriptions under PACT PerformMax, project-based professional services engagements for implementation and consulting, and Microsoft training courses. Pricing is custom-quoted and not publicly disclosed. Go-to-market is sales-led and regional with direct phone sales (1300 897 228), website contact forms, and the WorkSmart Quiz funnel, supported by content marketing through a regularly updated blog, monthly newsletter, and webinars covering Microsoft 365, cybersecurity, and AI adoption. The company is independently owned and operated with no disclosed external investment, institutional ownership, or M&A activity.
Pact IT Solutions firmographics
Firmographics- Name
- Pact IT Solutions
- Legal name
- Pact IT Solutions
- Website
- https://pactict.com.au
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Pact IT Solutions is a privately held, Adelaide-based managed IT services provider specializing in Microsoft 365, IT infrastructure, cyber security, 3CX VoIP, and Microsoft training for small and medium businesses across education, professional services, mining, not-for-profit, and construction sectors in South Australia.
- Ownership category
- akta.pro rank
Pact IT Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE)
- akta.pro secondary industries
- IT Knowledge Management & Service Desk Platforms (HDAEALAH), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK), Vendor & Contract Management (Software/Cloud) (BPAEAOAD)
Keywords
Where Pact IT Solutions is headquartered
LocationHeadquarters
- HQ city
- Melrose
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Pact IT Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Service Plans: Recurring subscription-based managed IT services under the PACT PerformMax brand, providing ongoing IT infrastructure management, security monitoring, and technical support
- Professional Services and Consulting: ICT strategy consulting, IT planning, procurement services, and project implementation services billed on a per-engagement basis
- Microsoft Training: Training courses for Microsoft 365 applications including Teams, SharePoint, Power Platform, and specialized training for education and business users
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT services with PACT PerformMax plans |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Pact IT Solutions product offering
Product offeringCore offering
Pact IT Solutions delivers managed IT services and Microsoft 365-centric technology solutions to small and medium Australian businesses. Its core offering is the PACT PerformMax range of subscription-based managed service plans, complemented by professional services covering IT infrastructure, cybersecurity, telecommunications (3CX VoIP), Microsoft 365 implementation, secure AI adoption via Microsoft 365 Copilot, process automation using Power Platform, ICT strategy, and Microsoft 365 training.
Product overview
Pact IT Solutions is an Australian IT services company offering a comprehensive portfolio of managed services and technology solutions. The core offering centers on PACT PerformMax managed service plans supplemented by specialized services including Microsoft 365 implementation (with their proprietary Framework), Secure AI Adoption (Microsoft 365 Copilot), Process Automation (Power Platform), Cyber Security, IT Infrastructure, Telecommunications (3CX VoIP), ICT Strategy, and Procurement & Projects. The company specializes in Microsoft technologies and partners with AvePoint for cloud governance. Training services cover Microsoft 365 applications and AvePoint tools. The company serves diverse industries including education, mining, construction, professional services, not-for-profits, and small/medium business.
Differentiator
Problem solved
Functional benefit
Products and services
- PACT PerformMax Managed Service Plans Subscription-based managed IT service plans tailored to business needs, providing secure, compliant, and efficient operations with proactive IT management and a responsive technical support desk.
- ICT Strategy Information and Communications Technology planning service that develops achievable ICT roadmaps to maximise workplace performance through strategic technology planning.
- IT Infrastructure Assessment and implementation of IT infrastructure solutions, both on-premises and cloud-based, to support business growth and operational needs.
- Telecommunications Business communication services including 3CX VoIP phone systems, video conferencing, and unified communications solutions for increased workplace efficiency.
- Microsoft 365 Services Microsoft 365 implementation, configuration, and optimisation services using the company's proprietary Microsoft 365 Framework and Industry Information Architecture models to organise, structure, and access-control M365 environments.
- Secure AI Adoption Microsoft 365 Copilot implementation strategy and AI adoption guidance to help organisations safely leverage generative AI while maintaining data security and compliance.
- Process Automation Business process automation using Microsoft Power Platform (Power Apps and Power Automate) to improve productivity through custom applications and workflow automation.
- Procurement & Projects IT procurement and project management services delivered by certified consultants and solutions architects across the full spectrum of IT procurement and project delivery.
- Cyber Security Cybersecurity solutions including security assessments, threat protection, multi-factor authentication, endpoint security, and cyber insurance guidance to protect data, systems, and users.
- Microsoft Training Training courses for Microsoft 365 applications including Teams, SharePoint, Power Platform, AvePoint Cloud Governance, and AvePoint Cloud Records, designed for education and business users.
Quantifiable outcome
- Over the last 20 years helped several hundred businesses improve their IT infrastructure and workplace performance
- +1 more outcomes
Companies that use Pact IT Solutions
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles6 records
Pact IT Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature3 records
Pact IT Solutions partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- AvePointcoreAvePoint is a Microsoft-centric tech company specializing in cloud management and data governance. Pact IT Solutions leverages AvePoint Cloud Governance to help clients better manage and protect data in Microsoft Teams and SharePoint, and offers AvePoint Cloud Records and Cloud Governance training courses.
- MicrosoftcoreAs a Microsoft-focused IT solutions provider, Pact IT specializes in Microsoft 365, Teams, SharePoint, Power Platform, and related Microsoft technologies. They are authorized to provide training and implementation services.
- 3CXcore3CX is a VoIP phone system provider. Pact IT Solutions implements and supports the 3CX Phone System for business communications, offering simple, cost-effective VoIP solutions.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Pact IT Solutions competitors and assessment
Company assessmentMarket position
Competitive moat3 records
Key highlights6 records
Customer concentration
Pact IT Solutions social profiles
Digital presencePact IT Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pact IT Solutions leadership team
Management profileNumber of profiles
Pact IT Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pact IT Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pact IT Solutions
What does Pact IT Solutions do?
Pact IT Solutions delivers managed IT services and Microsoft 365-centric technology solutions to small and medium Australian businesses. Its core offering is the PACT PerformMax range of subscription-based managed service plans, complemented by professional services covering IT infrastructure, cybersecurity, telecommunications (3CX VoIP), Microsoft 365 implementation, secure AI adoption via Microsoft 365 Copilot, process automation using Power Platform, ICT strategy, and Microsoft 365 training.
Is Pact IT Solutions a public or private company?
Pact IT Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Pact IT Solutions founded?
Pact IT Solutions was founded in 2004. It employs 11 to 50 people.
Where is Pact IT Solutions based?
Pact IT Solutions is headquartered in Melrose, Australia, in the Oceania region.
How does Pact IT Solutions make money?
Three revenue lines are on record. Managed Service Plans are the primary driver. The others are professional Services and Consulting and microsoft Training.
Does Pact IT Solutions have an API?
No public API is recorded for Pact IT Solutions.
What industry is Pact IT Solutions in?
Pact IT Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAOAE, IT Asset Discovery, Inventory & CMDB Services, with a secondary code of HDAEALAH, IT Knowledge Management & Service Desk Platforms. Its NAICS code is 54151 and its SIC code is 7370.