Macon County Senior Services

What Macon County Senior Services does

Macon County Senior Services is a division of the Macon County Department of Social Services in Franklin, North Carolina, providing services to senior citizens and elderly residents of Macon County. The unit operates a Community Resource Center (CRC) at 108 Wayah Street, Franklin, NC, which functions as a single point of access for senior services, community resource referrals, and care coordination. The CRC is open Monday through Friday, 8-5, and is promoted through the county's maconnc.org website. The department connects elderly residents with Social Services, the Health Department, and other county agencies, and participates in community programs such as the prescription discount card program. Tammy Keezer serves as Director, with a small staff in the 11-50 range.

As a public government entity, Macon County Senior Services is funded through county tax revenues and government budget appropriations rather than private capital, user fees, or commercial pricing. Services are provided free or based on eligibility and income criteria, consistent with the operating model of U.S. county social services units. The go-to-market motion is community outreach coordinated through the county government's web presence, employee directory, and cross-departmental referrals. There is no separately reported revenue, no commercial product line, and no pricing model. The contact infrastructure includes a main county line (828-349-2000), the Senior Services / Director line (828-349-2020), and an HR line (828-349-2287).

Macon County Senior Services is not a separately incorporated entity; it is a sub-unit of Macon County Government, a public state-government entity. Technology and platform capabilities are not specified in available materials — no proprietary systems, mobile applications, APIs, or digital products are documented, and no patents, trademarks, or third-party commercial partnerships have been disclosed. The unit operates within the broader Macon County IT, HR, and Finance shared services. Headcount is in the 11-50 range, and the service area is restricted to Macon County, North Carolina. The firmographic founding year of 1828 corresponds to the establishment of Macon County itself rather than the Senior Services division, for which no specific founding date is available.

Name

Macon County Senior Services

Legal name

Macon County Senior Services

Website

https://maconnc.org

Company type

Public

Founded year

1828

Operating status

Operating

Headcount range

11–50 employees

Short description

Macon County Senior Services is a division of the Macon County, NC Department of Social Services that connects elderly residents to county services through its Community Resource Center, coordinating with Social Services, Health Department, and other local agencies.

Ownership category

akta.pro rank

Product category

Senior Social Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPAGAEAF

Elder Services & Aging Support

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYHLADALAK

Community Resources, Social Services & Transportation Coordination

Healthcare & Life Sciences/Elder Care & Long-Term Care/Senior Care Coordination & Case Management (Geriatric Care Management)

SECONDARYHSABAIAL

Housing & Placement Coordination (Assisted Living, Memory Care, SNF)

Home & Personal Services/Elder Care & In-Home Care Services/Care Coordination & Geriatric Care Management

Keywords

• Senior social services
• Community resource center
• Elder care coordination
• Government senior programs
• Aging services support

Headquarters

HQ city

Franklin

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations

Distribution channels1 record

Core offering

Macon County Senior Services operates as a division within the Macon County Department of Social Services, providing senior-focused social services through its Community Resource Center located at 108 Wayah Street, Franklin, NC. The division connects elderly residents to county resources and assists with accessing health department services, social services, basic needs assistance, and programs such as the prescription discount card.

Product overview

Macon County Senior Services is a division of the Macon County Department of Social Services (DSS), providing services for older adults in Macon County, North Carolina. Located at 108 Wayah Street, the division connects residents to various support programs and resources through the Community Resource Center (CRC), which serves as a single point of access for information and assistance on county services.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Resource Center (CRC) Physical community resource center located at 108 Wayah Street, Franklin, NC 28734, serving as the primary hub for senior-focused services in Macon County, NC. It connects senior residents to health, social, prescription, and basic-needs resources.
• Prescription Discount Card Program Prescription discount program available to senior residents, providing reduced pricing on medications, accessible through the Macon County Senior Services division.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• National Council on Aging (NCOA): National nonprofit that partners with state AAoAs, county aging units, and community organizations on benefits access, evidence-based health programs, and senior economic security. Comparable as the broader system that frames and resources Macon County Senior Services' delivery model.
• NC Division of Aging and Adult Services (NC DHHS): The state-level agency that funds, sets policy for, and oversees County DSS Senior Services units and the regional AAoAs. Directly comparable as the parent institutional layer that Macon County Senior Services operates within.

Direct peers

• High Country Council of Governments Area Agency on Aging: AAoA for Watauga, Ashe, Alleghany, Avery, Mitchell, and Yancey counties. Comparable rural Western NC aging-services delivery model with the same state- and federally-funded mandate as Macon County Senior Services.
• Southwestern Commission Area Agency on Aging: The regional Area Agency on Aging whose service region covers Macon, Jackson, Swain, Graham, Clay, Cherokee, Haywood, and other Western NC counties. Performs the same aging-services coordination, resource referral, and caregiver support mandate at a multi-county scale directly comparable to Macon County Senior Services.
• Land of Sky Regional Council Area Agency on Aging: AAoA for Buncombe, Henderson, Madison, and Transylvania counties in Western NC. Delivers the same mix of senior information & assistance, benefits counseling, caregiver support, and community resource coordination, sharing operational structure and federal Older Americans Act funding pathways with Macon County Senior Services.
• Triangle J Council of Governments Area Agency on Aging: AAoA serving Chatham, Durham, Johnston, Lee, Moore, Orange, and Wake counties. Operates the same core senior-services model under the same statewide AAoA structure, providing a direct analog for how the Macon County unit's mandate is delivered in larger NC jurisdictions.
• Isothermal Planning and Development Commission Area Agency on Aging: AAoA serving Polk, Rutherford, McDowell, Cleveland, and Lincoln counties. Closely comparable service portfolio (information & assistance, congregate meals, in-home services, family caregiver support) funded via the same NC Division of Aging & Adult Services grant framework.

Others

• Meals on Wheels America: National umbrella for the congregate and home-delivered meal programs (including in Macon County) that complement County Senior Services' resource-coordination work. Adjacent rather than directly competitive, but routinely co-located in senior service delivery.

Emerging players

• Visiting Angels: National franchised in-home senior care provider offering companion care, personal care, and respite services. Comparable as a private-sector alternative channel many seniors in Macon County could choose instead of the county Resource Center's referral pathway.
• Home Instead (Honor/Right at Home): Large national franchised in-home senior care provider with personal care, dementia support, and transportation services. Comparable to the in-home and personal-care referral coordination Macon County Senior Services directs residents toward.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/macon-county-public-health

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Macon County Senior Services