PacTrack

What PacTrack does

PacTrack is a privately held courier and logistics company founded in 2014 by Nabeel Hazu and headquartered in South El Monte, California. Operating as PacTrack, Inc., the company runs four service lines — Medical & Healthcare Logistics, Last-Mile & E-Commerce Logistics, Courier & Messenger Services, and Legal Support Services — serving hospitals, labs, pharmacies, law firms, government agencies, and educational institutions across the Los Angeles, Orange County, Inland Empire, and San Diego markets. The company employs 101–250 W-2 staff (rather than independent contractors), operates 24/7, and maintains a multi-modal fleet spanning foot, bike, motorcycle, car, truck, and lift-gate vans.

The underlying technology stack includes an AI-powered dispatch system (adopted 2020), real-time GPS driver tracking with proof-of-delivery capture (timestamps, GPS coordinates, signature/photo), IoT temperature sensors for healthcare shipments, barcode scanning with chain-of-custody logs, and an online client portal for service requests, document uploads, and tracking. The company holds a dense compliance stack — DBE (LA Metro), MBE (NMSDC), California Small Business, LA County Local Small Business Enterprise, California Motor Carrier Permit, U.S. DOT registration, Hazardous Materials Certificate, HIPAA, and OSHA — which functions as a gating credential for government and healthcare work.

PacTrack's business model is transaction-fee-based, with an additional subscription/recurring layer through dedicated route contracts for predictable daily/weekly volumes. Pricing is quote-based and not publicly disclosed; customers request quotes via website forms, phone (844-722-8722), or email. Go-to-market combines direct/field sales targeting enterprise healthcare, legal, and government buyers with inside-sales coverage for mid-market accounts, supported by content marketing (blog, social, email newsletter) and multiple client logins (Client Portal, E-Filings, Legal Support Login). No revenue, funding, or PE/VC participation is disclosed in available sources.

Name

PacTrack

Legal name

PacTrack, Inc.

Website

https://pactrack.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

PacTrack is a privately held, Southern California-based courier and logistics company offering medical, legal, e-commerce last-mile, and on-demand messenger services through an AI-dispatched, W-2 employee fleet serving hospitals, law firms, government agencies, and retailers.

Ownership category

akta.pro rank

Product category

Courier and Last-Mile Logistics Services

NAICS

Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Healthcare & Medical STAT Courier (Specimens, Blood, Pharma) (TLAAADAE)

akta.pro secondary industries

Pharmaceutical & Biologics Courier (Rx, Specialty Drugs) (TLAAAIAB), Clinical Specimen & Lab Diagnostics Courier (Blood, Tissue, Pathology) (TLAAAIAA)

Keywords

• Medical courier services
• Last-mile delivery
• Legal document courier
• E-commerce fulfillment
• Temperature-controlled transport

Headquarters

HQ city

El Monte

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Courier & Messenger Services: On-demand and scheduled courier deliveries for documents, packages, and legal materials across Southern California, including rush deliveries, same-day delivery, and 24/7 availability.
2. Medical & Healthcare Logistics: Temperature-controlled transport for medical specimens, pharmaceuticals, lab samples, and medical equipment with regulatory compliance (HIPAA, OSHA). Revenue generated through scheduled routes and on-demand STAT deliveries.
3. Last-Mile & E-Commerce Logistics: Last-mile delivery solutions for e-commerce retailers and fulfillment centers with same-day and next-day delivery options, integrating with order management systems.
4. Legal Support Services: Court filings, process serving, document retrieval, investigative services, and dedicated legal messenger services. Revenue from per-service fees for court filings, process serving, document retrieval, and ongoing messenger contracts.
5. Dedicated Route Solutions: Custom scheduled route solutions for daily or weekly deliveries, providing consistent recurring revenue from businesses with predictable logistics needs.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

PacTrack provides specialized courier and last-mile logistics services across medical/healthcare, legal, e-commerce, and general business sectors in Southern California. Its offering combines on-demand rush delivery, scheduled daily routes, temperature-controlled medical specimen and pharmaceutical transport, process serving and court filings, and e-commerce fulfillment. Deliveries are coordinated through an AI-powered dispatch system, real-time GPS tracking, IoT temperature sensors, and an online client portal, executed by an in-house W-2 courier workforce rather than independent contractors.

Product overview

PacTrack offers a unified logistics platform with four core service lines: Medical & Healthcare Logistics (specimen transport, pharmaceutical deliveries, equipment logistics), Last-Mile & E-Commerce Logistics (fulfillment, same-day delivery, route optimization), Courier & Messenger Services (on-demand and scheduled routes), and Legal Support Services (process serving, court filings, document retrieval). These services are unified by a shared technology infrastructure including AI-powered dispatch, real-time GPS tracking, and an online client portal. The company operates as a full-service logistics provider primarily serving Southern California, with capabilities extending to nationwide coordination for legal filings.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical & Healthcare Logistics Secure, temperature-controlled transport services for medical specimens, pharmaceuticals, medical equipment, and healthcare supplies, ensuring HIPAA and OSHA compliance with strict chain-of-custody protocols. Targeted at hospitals, labs, clinics, pharmacies, and care facilities.
• Last-Mile & E-Commerce Logistics Fast, flexible delivery solutions for e-commerce retailers and fulfillment centers, offering same-day fulfillment, next-day delivery, and optimized last-mile routing to reduce costs (up to 53% of shipping expenses). Targeted at online retailers and fulfillment centers.
• Courier & Messenger Services On-demand and scheduled delivery solutions ranging from same-day rush deliveries to daily route services, utilizing foot, bike, motorcycle, car, and truck couriers across Southern California. Targeted at businesses, government agencies, and educational institutions.
• Legal Support Services Comprehensive legal logistics including process serving, court filings, document retrieval, investigative services, and secure legal document transport with 24/7 messenger support and chain-of-custody protocols. Targeted at law firms, attorneys, courts, and legal departments.
• Service of Process & Investigations Professional process servers for subpoenas, summons, and complaints, with skip tracing, stakeouts, and multi-party/multi-location service, including state and federal Proof of Service documentation. Targeted at law firms and legal departments.
• Court Filings & Document Retrieval End-to-end management of legal document filings in any state or federal court, covering Civil, Criminal, Family, Probate, Appellate, and Bankruptcy matters, plus court research and certified record retrieval. Targeted at law firms and legal departments.
• Specimen Transportation Temperature-controlled transport for lab samples, blood work, tissue specimens, and biopsies with STAT pick-ups available 24/7 using insulated containers and coolant packs. Targeted at hospitals, labs, and clinics.
• Pharmaceutical & Treatment Deliveries Safe transport of medications, prescriptions, vaccines, and controlled substances with specialized packaging, monitoring, and STAT/same-day options for urgent treatment requirements. Targeted at pharmacies, clinics, and care facilities.
• E-Commerce Fulfillment & Last-Mile Delivery Integration with order management systems for scheduled pickups, real-time tracking, and delivery notifications for high-volume package flows from retailers and fulfillment centers. Targeted at e-commerce retailers and fulfillment centers.

Quantifiable outcome

• 99% first-day delivery success rate across all services
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature6 records

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Dropoff: Same-day last-mile delivery provider with strong healthcare and retail verticals, offering real-time tracking and vetted W-2 drivers. Overlaps with PacTrack's Medical & Healthcare and Last-Mile/E-Commerce service lines in customer profile and operating model.
• MedSpeed: National healthcare-only courier specializing in same-day specimen, pharmaceutical, and supply transport with proprietary routing technology. Directly comparable to PacTrack's Medical & Healthcare Logistics vertical on customer base (hospitals, labs, pharmacies), regulatory posture, and STAT delivery model.
• Reliable Couriers: Los Angeles-based courier serving legal, medical, and business clients with same-day messengers and process servers. Closely comparable to PacTrack on geographic market (LA), multi-vertical mix (legal/medical/general), and service menu.

Emerging players

• Roadie: Crowdsourced same-day delivery platform (owned by UPS) connecting shippers with driver networks for on-demand and scheduled deliveries. Comparable to PacTrack's on-demand courier and e-commerce last-mile service lines on delivery model.
• Veho: Tech-enabled last-mile delivery startup focused on e-commerce parcel experience with crowdsourced drivers and branded tracking. Comparable to PacTrack's e-commerce last-mile segment on customer type and tech-forward positioning.

Broad incumbents

• UPS Healthcare: Global logistics provider with dedicated healthcare and cold-chain logistics capabilities, serving hospitals, labs, and pharmaceutical manufacturers. Comparable to PacTrack's healthcare logistics vertical but at significantly greater scale and geographic reach.
• OnTrac: Large regional parcel carrier serving the U.S. West with ground delivery for e-commerce and retail shippers. Comparable to PacTrack's e-commerce last-mile segment at greater scale and broader geographic reach.
• FedEx SameDay City: FedEx's same-day and priority local delivery arm, providing time-sensitive courier services nationwide with integrated tracking. Comparable to PacTrack's Courier & Messenger Services and rush same-day offerings as a much larger incumbent.

Others

• Bringg: Delivery management and orchestration platform used by retailers, grocers, and 3PLs to manage last-mile fleets and crowdsourced drivers. Comparable as an enabling/ecosystem technology provider serving the same last-mile and courier customers PacTrack targets.

Regional players

• AmeriQuest Transportation Services: California-based courier and logistics provider serving medical, legal, and business clients with dedicated routes and rush deliveries. Comparable to PacTrack on regional West Coast footprint and multi-vertical courier mix.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pactrack
• Instagraminstagram.com/pactrack
• Facebookfacebook.com/pactrackinc

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PacTrack