What Vanderwal & Joosten does

Vanderwal & Joosten BV is a Dutch professional services firm specializing in loss adjusting and technical claims investigation, founded in 1993 and headquartered in Utrecht. The company serves insurance companies, insurance brokers, contractors, construction firms, governments and semi-governments across the Netherlands (and internationally via its parent's network) by investigating the cause and extent of complex technical, property, liability, construction (CAR), machinery breakdown, environmental/soil-remediation, and — since 2020 — personal-injury claims. Its expert staff hold technical qualifications at HBO and university level and are predominantly registered as experts with NIVRE (Nederlands Instituut Van Register Experts), differentiating the firm on credentialed technical credibility rather than scale alone.

The company's delivery model is built around two proprietary technology assets. The first is eClaim oNline, a web-based claims management platform that functions as the operational backbone: it stores phone notes, reports, and correspondence and lets clients monitor file progress and status in real time. The second is an internally developed vibration analysis program (Heitrillingsprogramma), built by an internal expert to model the influence of piling work on surrounding structures. Operationally, VWJ runs from five offices across the Netherlands (Utrecht HQ, Schiphol, Rotterdam, Eindhoven, Zwolle) and has been ISO 9001:2015 certified since 1996.

Commercially, VWJ operates a professional-services, quote-based B2B model, with revenue generated per claim investigation; pricing is not publicly disclosed. Since February 2021 the firm has been a wholly-owned subsidiary of McLarens, a global loss-adjusting group operating in 40+ countries, providing the Dutch entity with international claim-handling reach and a parent-level distribution channel for cross-border cases. Headcount has grown from 30+ at acquisition to 50+ as of 2024, and the business continues to operate under the McLarens brand in the Netherlands while retaining its existing Dutch management team.

Name

Vanderwal & Joosten

Legal name

Vanderwal & Joosten BV

Website

https://www.vwj.nl/

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Vanderwal & Joosten is a Netherlands-based loss adjusting and technical claims investigation firm serving insurers, brokers, contractors, and governments across property, construction, liability, machinery breakdown, environmental, and personal injury claims. It operates five Dutch offices under the McLarens brand as a wholly-owned subsidiary since February 2021.

Ownership category

akta.pro rank

Product category

Loss Adjusting Services

NAICS

Investigation, Guard, and Armored Car Services (56161)

SIC

Services-Testing Laboratories (8734)

akta.pro primary industry

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)

akta.pro secondary industry

Accident Management Services (Incident Response, Towing, Repair Coordination) (TLABANAI)

Keywords

• Loss adjusting services
• Technical claims investigation
• Property damage assessment
• Liability claims handling
• Construction all risks

Headquarters

HQ city

Utrecht

HQ country

Netherlands

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Expertise en schadebehandeling: Professional services revenue from technical damage investigation, loss adjusting, and claims handling for insurers, brokers, contractors, and governments. Services include investigating causes and extent of damages, liability assessment, risk evaluation, and claims processing.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Vanderwal & Joosten (now operating under the McLarens brand) is a Dutch loss adjusting firm providing technical and liability claims investigation services. Its work centers on determining the cause and extent of damages, assessing liability, and handling complex claims across property, personal injury, construction all risks (CAR), machinery breakdown, and environmental/soil remediation. Services are delivered by NIVRE-registered technical experts from five offices across the Netherlands and supported by a proprietary web-based claims tracking platform.

Product overview

Vanderwal & Joosten (now McLarens Netherlands) operates as a unified loss adjusting firm offering technical claims investigation and handling services. The core offering centers on eClaim oNline, their proprietary web-based claims management platform that provides real-time tracking and reporting. The service portfolio spans multiple specialized domains including Property, Personal Injury, Liability, Environmental Remediation, Machinery Breakdown, and Construction/CAR. The company serves insurers, brokers, contractors, and government entities across the Netherlands and internationally, with experts holding specialized technical and legal qualifications.

Differentiator

Problem solved

Functional benefit

Products and services

• Loss Adjusting Services

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• McLarenscoreStrategic or Co-development Partner · 1 February 2021McLarens acquired 100% of the equity of Vanderwal & Joosten in February 2021. VWJ had been an international affiliate of McLarens since 2007. The acquisition is part of McLarens' strategy to expand into continental Europe and adds significant technical expertise to their loss adjusting business.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• DEKRA: Global testing, inspection, and certification organization with claims-related services including vehicle, industrial, and property damage assessment. Larger and broader than VWJ, but competes in technical damage investigation and expert testimony, particularly for construction and industrial claims.
• Marsh: Global insurance broker and risk advisor with claims management capabilities supporting corporate clients. Operates a much broader portfolio than VWJ but overlaps in claims advocacy and technical loss assessment services for large commercial accounts in the Netherlands.
• Bureau Veritas: Global testing, inspection, and certification company providing industrial asset assessment, construction supervision, and environmental services. Touches VWJ's market in technical damage investigation and risk advisory work for construction and industrial clients.
• Aon: Global professional services firm offering insurance brokerage, risk management, and claims advocacy services including loss adjusting through dedicated claims teams. While much broader than VWJ, Aon's claims services division competes for the same large corporate and insurer clients seeking integrated risk and claims solutions.
• TÜV Rheinland: Global testing, inspection, and certification services provider with expertise in industrial damage assessment, environmental remediation oversight, and construction risk evaluation. Overlaps with VWJ's environmental, construction, and machinery breakdown expertise at a much larger international scale.

Others

• McLarens: Parent company and global loss adjusting network operating in 40+ countries. Following the 2021 acquisition, VWJ operates as McLarens' Netherlands hub rather than an independent competitor; other McLarens country offices represent peer units within the same corporate group rather than market competitors.

Direct peers

• Crawford & Company: Global claims management and loss adjusting firm with extensive European presence, providing property, casualty, and specialty claims services to insurers and corporates. Operates in the Netherlands with similar service breadth (property, liability, construction, environmental) and competes for the same major insurer panels as VWJ.
• Davies Group: Independent global professional services and claims management firm with significant European operations, providing loss adjusting, claims handling, and expert services to insurers. Competes in the Dutch and wider European market for technical claims work and major insurer panel positions.
• Charles Taylor Adjusting: International loss adjusting and claims services provider serving insurers, brokers, and corporates across property, casualty, marine, and specialty lines. Operates across Europe with comparable technical claims expertise, competing with VWJ particularly in construction, engineering, and liability adjusting.
• Sedgwick: One of the world's largest independent loss adjusting and claims management firms, offering property, casualty, and liability claims services globally. Directly competes with VWJ for Dutch insurer panel assignments and complex technical claims work, and now incorporates the legacy Cunningham Lindsey Netherlands business (GAB Robins) that VWJ's Operational Director previously ran.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vanderwal & Joosten